Went on a Saturday around lunch on drive through, man it was fast almost like chic a fila , staff was okay almost through food at us through the window, they was on a mission lol read more

I would give 0 stars, but I'm not. I ordered a 5$ meal deal, girl yes I am struggling but I am hungry lol, my nuggets that came with it were absolutely disgusting. They were cold and left out for a while. I went in to get an exchange of nuggets, and ranch because they put none in my bag, she then proceeded to say with attitude, I put ranch in your bag. She indeed did not. Overall worst experience I have had at this location. In desperate need of new management. My friend ordered food and asked for 10 ranch, we were in the window and hear her scream "she's not going to get 10, she can get 2" when we had made an online order, and said we needed 10 ranch's. Do not come here if you want good food, go to Taco Bell or Arby's. read more

The experience was great. The counter was a little broken though, but it was really good and Yummy.

I ordered two large fries and they gave me two that were half filled and cold. About the same as a small fry.

Every time I come this this restaurant and it has almost no one in the parking lot they still have me pull to a parking spot for a number 3 . And every time I have eaten in, they have you selected number to put out your table that everyone is lazy as hell and just calls out your name and you have to come and get your food. By far the worst Customer Service I have seen in a long time. This would not be acceptable in the north. Very disappointing for the brand. read more

Rude, rude girl and service at the window. No greeting, no smile. Left item off order and bill and when we asked if they could add the item that they missed they told us "not here" rudely. I live in Chelsea but will never again visit this McDonalds. read more

Went through the drive-through on October 21 at 8:35 and place an order for a few items, and two items were left out of the bag, including a spoon that we needed to eat the oatmeal with since were traveling, and didn't have access to utensils. read more

The food was not that good and the drive through took a long time to get to. Service was not that good either and the food was colder and not very good tasting. read more

McDonald's - Sausage breakfast biscuit - Fast Food Near Me - Chelsea, Alabama

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Excellent service, they were fast and very kind! We got our order taken and food in under 3 minutes!

If I could give 0 star I would. Person who was waiting to take money at first window just sticks hand out window as she cusses someone on cell phone. Rude no talking to customer or acknowledge we are even there except to take card give bsck back no receipt or anything to say to us. Food was correct at second window and person there is taking orders, giving food and checking orders. Heavy set rude lady first window needs to be fired for attitude and lack of job skills read more

While I was still on coffee, this spot was a daily stop; then they closed for renovation and I decided to kick my coffee habit. However occasionally for those 0530 spin class days I will stop by for a coffee treat. Everyone has always been very friendly. Plus the coffee is only a dollar. You can't beat that! read more

Service slow food is average and this only compared to McDonalds franchises. Kept clean and safe. read more

Heading to the Iron Bowl and wanting a little snack to tide (haha ... unintentional team call out) me over until I could meet up with friends to eat before the game. Running out of places to stop, I figured this was going to be one of my last 'quick' options. I ordered a hashbrown and a large Tropic Berry Sprite. The service was fine, nothing stood out as good or bad about it. The Hashbrown was actually pretty fresh and not overly greasy... I actually do crave one of those every once in awhile (I should be good again for awhile). I am a fan of Tropic Berry Sprite. I like that they mix it up a bit here and offer that, plus at $1 for a large drink it's hard to beat that as far as pricing goes. Good quick access made this a good selection. If you like McDonald's there really isn't anything wrong with this location and you will probably like this location just fine. read more

They were super kind and sweet. They were helpful and quick. Nicest McDonald's employees I've ever seen. Food was quick and warm and good.

All I ever order is coffee and maybe fries every now and then and I have no issues here. Typical fast food restaurant.

Wow, Covid absolutely killed fast food. The McDonald's basically just gave up and decided to be a mostly drive-thru restaurant. You can hardly get a human to acknowledge you in this restaurant. It's sad that kids will never know what it was once like to go to McDonald's. read more

This is actually the worst McDonald's ever. They constantly claim they're out of shit, or can't take cards, or that equipment is broken. Fuuuuck you guys. You've made me a Whataburger fan. read more

Worst late McDonalds of ALL TIME. There system is ALWAYS down at night. I'm starting to think the late night shift does not want to work. On to whataburg Next night I went by to see if the system is down and guess what....yep it's down and on top of that they were rude as hell about it. 2:08am on 6/25/2019 read more

I stopped by this morning for a biscuit and it was the best biscuit I've ever had at any fast food restaurant. They know what they're doing and need to give lessons to every fast food biscuit maker in the world! read more

Worst McDonalds EVER!!!! Someone need to call the health inspector! Every time I come to this location the food has been terrible! I highly do not recommend!!!! read more

McDonald's - a double cheeseburger in a box - Fast Food Near Me - Chelsea, Alabama

Me and my significant other get breakfast from here occasionally and dinner. They are always very pleasant and have our food out on a timely manner read more

I give this business a zero!! Don't spend your money here!!!I keep trying to do business here and I don't know why!! The worst food and the very worst service! Went through the pick up window earlier, order was wrong and food was cold!!! Don't spend your money here!!!!!! read more

Cue the soap box. By all rules of every part of my being I don't eat at places like McDonald's unless I have very limited options. I was driving through the area and was dying of thirst so some friends and I stopped here. They forced me to try a bite of a fish filet and.....I liked it. I had to get that off of my chest. Otherwise, this McDonald's is moderately clean and fast as per usual. Their tea tasted a little old but hey it's only a dollar so I can't complain too much. The booths are really tiny here, so maybe the drive thru is the better option. The McIceCream or whatever those things are called are safe choices in my opinion. I still can't believe I liked the fish filet. read more

Consistently horrible. Fries are usually old and incredibly salty and greasy. Last time I got chicken nuggets I could barely bite through them because they were cold and had the consistency like they'd been sitting out for hours. They were completely inedible. Lesson learned: always taste every item before pulling away. Or just don't go to McDonald's. read more

Restaurant#24310 16758 Ushy 280 MER# 343977 After receiving my order on 11/20/2018 at 11:05am from the drive thru, in haste, I asked the female employee, "is everything in the bag correct?" She then looked my in the eyes and said, 'Yes sir.' I had a crying child in my back seat and took the young lady at her word. Only to find out when I drove miles back home and sat my child down for lunch, that they did not put my value meal in the bag (Double BCN Smoked meal). I called immediately and was politely asked to come back for the meal. I declined because it was before Thanksgiving and with the holiday could not make it back until today 11/23/18. Today 11/23/18 at 1:45pm I walked in with my nephew as there were no other customers in the restaurant with the exception of us two. The drive thru was quite busy, however, a manger (gentlemen) with a tie and V neck sweater on was behind the counter filling creamer in a container as I approached the counter. I nodded my head as did he without any verbal exchanges...Not 'Welcome to McDonalds, or how can I help you'. Within the 3 minutes I waited (again, no one else was in the restaurant) he looked over his shoulder multiple times waiting for someone else to come out from the back and take my order. During time he and I still exchanged eye contact and this manager continued gilling container with creamers..literally right in front of me. Apparently, it's more important for him to not stop what he's doing and take a customers order as the first point of contact. Finally I broke the silence as other customers began entering and I said, "Do you work here?" ( I could not see his name because he was wearing a v-neck sweater) I explained to this male manager the situation that occurred two days ago and showed him my receipt, in addition explaining I called for my records. While he looked away during this dialogue exchange, he then, interrupted, cut me off in the middle me explaining, and challenged me saying, "That was a different store" while pointing at my receipt. I asked him to pull out the receipt tape at the register and asked him, "If this was a different store, then why are the phone numbers the same at the top of the receipts?" He acknowledged 'only then' that it was the same store and started the process of fulfilling the missed order along with a new order. He walked away without offering my cup for my soda that this part of my value meal or a carrying tray as I order a happy meal for my nephew. For the record, I stated earlier that this order was 'to go'. I then waited and asked another employee for a carrying tray as the male manager never offered or returned. Attention to detail and basic customer service are critical fundamental pillars to any business in a fiercely competitive market. With Taco Bell/ Chick Fila and many others with in walking distance of one another, I would anticipate a MANAGER understanding the impact of these details to his or hers bottom financial line. As a manager myself, I am mortified that I was challenged as to the validity of my claim and serviced, by leadership, in a way that I found appalling. This manager is not fit to lead as it is apparent this role is well above his ability to comprehend its importance. Perhaps, this is why the young lady on 11/20/18 missed giving me my order correctly the first time...Attitude reflects leadership. If a manager doesn't understand basic concepts of customer service, why would his team. I will never dine here again. read more

I mean the food is as good as you can ever expect McDonald's to be but every time I've been the wait is soooooo long. And do y'all even have an ice cream machine or do you just say it's broken to make us thing it exists? read more

This McDoanlds is right up the road from my house and I used to go there pretty often, but now only get there sometimes for breakfast. Their morning staff and evening staff come from different worlds! In the morning, it's fairly quick for a McDonalds, but they really need to do something to improve their afternoon and evening service. IMO read more

This place claims to be 24 hours but if you work late like some of us do, you're out of luck going there anytime between 1 and 4 am because they put cones in their drive thru and claim to be closed if you go inside (even though the door is unlocked and they SAY 24 hour drive thru and dining room). Most of the time food is cold and the cashiers have horrific attitudes. Sad because McDonalds is normally a quick and convenient place for the people of Chelsea. You're better off going to Whataburger. Only giving 1 star because there isn't anything lower. Pathetic. read more

Spent 45 minutes in the drive thru. Had to give my order twice at the drive thru, once again when at the window to pay and when I pulled up to the second window, was asked, "what did you order?". Get it together! And not one napkin. read more

I have had many issues with Chelsea McDonalds. With that being said, LIBBY at the window is great. I never have issues if she is working the window. I love the $1.00 drink. I don't really ever order food,unless with grandkids. Sometimes a young man is at the "pay $$$" window. Don't know his name but he is one of the nicest young man I have met. The work force is not what it once was. read more

Stopped by today at 12:30pm for take out. Ordered 2 Quarter Pounders w/cheese and 2 Buttermilk Fried Chicken sandwiches. They advertise that the Quarter Pounders are cooked when ordered but I guarantee the QP I received had been under the heat lamp for hours. The other QP was nothing more than a regular hamburger, not a QP, with 2 half strips of limp bacon. No cheese, mustard, ketchup or onions. It was dried up as well. On to the chicken sandwiches, which were not much better. Mine was cold and tasted like cardboard. My wife said hers was cold and tough. Overall, pretty lousy eating. Chelsea is lacking in good places to eat. This McDonalds is the worst of them all. read more

whats the point of the website saying opens at 5:30 when the staff doesn't open the store till 6:00

McDonalds has terrible service. It took 45 minutes to get two M&M McFlurries. The M&Ms were stale and disgusting and it was very dirty in the restaurant. The staff was not focused and there was only one employee working while there were multiple people in line waiting for food. read more

24 hours my ass, I have been through the drive through late night multiple times only to be told the system is down and they are doing cash outs, and it's convenient how it's only nights that certain people are working. It's great when they are doing there job other times it's a joke. read more

Can't even it was just bad fries rubbery chicken nuggets soggy it just was bad butt I was hungry so I still ate it all lol there was bad service never want to go there again but there is practically no where else that's cheap in Chelsea read more

This particular McDonalds frustrates the **** out of me each time I go there - yet, I continue going!! WHY?? The employees ALWAYS mess up your order, and the ones that can speak english, barely look at you when they speak - the rest of them look at you as if YOU'RE the one speaking the foreign language. It's too bad that the one requirement some places have to hire foreign employees is the ability to speak and understand ENGLISH. read more