For a McDonald they are slow. This is a privately own store so they don't take coupons. Remember it is DuPont, with convince comes the headaches of the small town business. I am just happy we have a little bit of the big city in DuPont. read more

The main reason I come here is because of the older gal thereaa who cleans the lobby. She takes her time to go and talk to each individual customer and genuinely cares to know how their day is going. You don't get service like that anymore. It's very refreshing. Theresa is amazing! read more

This is by far THE WORST McDonald's I have ever been to. They always get stuff wrong and they don't take the time to actually make sure they're doing things right. They're just worried about getting customers in and out regardless of their orders. Terrible. read more

My order is wrong more than its not. Today my wife brought me home a mcflurry that was supposed to be an M&M with Oreos mcflurry but it was just ice cream. No toppings or anything. The few times we've visited the fries have been stale. I've started going to jack in the box for my fast food cravings... read more

Usually this McDonald's is good. But they f'd up my hot chocolate. Half the cup was whipped cream that was the good part. Half the other was like warm water with no powder'd chocolate!! Fix your self read more

Just ate breakfast here. I was one of three customers in the place and it still took about 10 minutes to get my breakfast. When it came out the sandwich was almost warm and you could tell the bun had been sitting in the warmer tray too long. The place is clean though. Skip this place....there are plenty of other McDonald's around who actually try... read more

Waiting for my food so i figured i would review this McDonald's. Kinda slow but my order was right. Everyone was nice.

This McDonald's is awesome! It makes me want to take the time to dine in instead of drive-thru. Even though I chose to use drive-thru this time, Gabriella gave amazing customer service the other night and it was pretty late too. I will definitely be back as this is my neighborhood location and when friends and family come in from out of town I'll be bringing them to this one. read more

Most likely the SLOWEST drive thru I've ever experienced. 20 minutes with about 5 cars ahead of me.

OKAY! This has to absolutely be the very very worst McDonalds I've ever been to! Orders are consistently messed up and today I found straight brunette hair in my cheeseburger in which I called to complain and the manager was truly unapologetic and spoke to me in a manner in which it could of possibly been my fault problem is I have no hair so it couldn't have been mine. I would definitely encourage hungry people to continue up the freeway a few more miles to another store. The owners do not care as well as the entire staff. I will be notifying the Pierce County health department about this matter! read more

So all McDonalds pretty much have the same food, but this location is great because it is clean inside and the staff is wonderful! Christina rang us up and was so sweet, helpful, and welcoming. If I lived in this area I'd come back time and time again even though I don't think McDonalds food is all that special. read more

This was the best mcdonalds Ive been through recently. I have a pregnant wife and she was dying for a mcgriddle, only prob it was 11 am. I called the store and they hooked us up! you rock! read more

Slow and orders wrong quite often- multiple times they have it correct for the more Expensive item on receipt but got a cheap worn item (ordered McGriddle- paid for McGriddle and received sausage biscuit) multiple errors here read more

I stopped by about 1130am last Sat. With only 3 cars in front of me I thought getting through the line and on to work would be a breeze. I was so wrong. When I got to the p/u window I was given my coffee and asked to pull around front to the left. This was at about 1133am. There was one small space, not even really a parking space, left. Odd that the parking lot would be full at a fast food place, right? About 5min later a staffer came out with a few bags, asked if one of them was mine (it wasn't) and carried on until he found the 3 cars waiting for the bags he had. This didn't bode well. Over the next 10min the staffer came out 2 more times. Then nothing, no more bag delivery. At 1147am I grabbed my receipt and headed in, asked for my order which was made more than 15min ago. I noticed the staffer headed out with a few more bags and stopped him, asking if one was mine. None were. The staffer at the counter looked very sad helpless, turned and spoke with a girl bagging orders who told me it would be just another minute. I waited two. I had now been trying to get a breakfast sandwich from a fast food place for the last 25min. I told the staffer I didn't have any more time to wait and wanted a refund. When I arrived back at my car I noticed the 2 vehicles that had been in front of me at the beginning of this odyssey we also still in the parking lot waiting for food. Judging from the other reviews I see here today I have learned: I am probably lucky I didn't get the food, I stood just as good a chance of getting gross stuff in my food or something besides what I ordered as I did getting what I ordered in edible condition. Do not stop here for food unless you have at least 30min to wait, not to order/eat/get back to what you were doing, but 30 minutes just to get your food. read more

Every single time my order is messed up and obviously you don't go to McDonald's for customer service but the employees do not even try. Not even a little bit. This is hands down the worst McDonald's read more

If you're in a hurry don't stop here. Apparently the time they open is on a sliding scale. Some days people are there on time, but it's a crap shoot. read more

This is the worst McDonald's in the world. Why is no ones hair covered? Free flying hair everywhere I was appalled ! This establishment looks like a huge mess! Water puddles dirty counters. It was ridiculous. AND THE FOOD. Jesus the food! There's brown lettuce in my chicken sandwich not only ONCE but now TWICE after I gave them a chance to correct it. With the store manager comping the meal entirely the second time, WITH THE ORIGINAL RECEIPT IN HAND TO REPLICATE. Low and behold With all the brain power they could manage I guess it's hard to comprehend 6 piece chicken strips and I was surprised with 4. How can you even?! I understand you're individually owned so you probably are held to the lowest standard possible but I should charge this incapable establishment for wasting my time and money! (I bought an extra set of burgers the second time and am completely dissatisfied, that money I am referencing). I repeat. Worst. McDonald's. In. The. World. Japan's drive through could barely speak English and the order was perfect to a T! To add the manager on shift today 10 May 2019 slams our meal and drinks on the counter as gives my husband attitude like we are at fault for their mistakes .... I suggest not to waste your money at this place unless you don't care about your hard earned money !!!!! read more

Its a McDonalds but COME ON how many McDonalds Espresso Machines go down at the same time? This is the third time this has happened that's the reason I am putting in the review. Other than that the Food is always hot and "fresh for the freezer" read more

McDonalds is McDonalds. This one is relatively new and clean with plenty of parking. One time, however, the cashier overcharged me and didn't quite realize it until I pointed it out to her. Luckily, the manager on duty was able to correct the mistake. read more

After suffering through local, Lacey, McDonalds this fast food place it top notch. Just don't visit during the week during lunch hours. The place is packed and it's not really fast food. Food is good and to order. Visits inside shows a clean place; including the bathrooms...I spend a lot of time on the road. read more

3 of 3 stale food and cold fries you guys keep up the great work!!! At least I know were to get consistent garbage!! Never again!!!

We go to this Macdonald's every time we drive to Oregon but this time we went and the manager messed up my order and my mom burger was cold and my dad burger was raw still!! I was not impressed by the cook they had in there tonight!! read more

It's a McDs but watch out when it is wet outside because the floor is super slippery!

I used to go to this McDonald's when I first moved to dupont. The servis was fast and courtious. Now I can't get my food in any time under 15 min waiting in the parking lot. On top of that on numerous times my orders have been wrong. I will not be going to this Mcdonald s again. read more

Website has incorrect hours. Store does not open until 6 am. Staff was very pleasant, but store was not ready for business. It looked like the night crew did not clean the restaurant. Garbages were full, floor was dirty, bathroom smelled like a porta potty. Food was good. read more

I have eaten at hundreds, probably thousands of different mcdonalds locations and I want to say that this one is by far the best. You absolutely have to try the sausage mc muffins with egg for breakfast. Unlike every other location, they are made fresh here, which means more of a wait but you will taste the gigantic difference. People rate it slow because, well it is slower because they do not premake everything. Give it a try! read more

Let's put it this way...when you're prompt is quicker to greet than the cashiers are....as in waiting 3 minutes and leaving to go another 5 miles down the road with low blood sugar, because they couldn't answer their drive through....than You definitely deserve a 1 star review. This location is by far one of the worst locations. They should really hire new staff who actually get paid to work. read more

I purchased a new w bliz box this morning paid extra for sausage instead of Canadian bacon 2.98 a coffee and a coke 18.47. I get home no eggs insight . Called the manager we can make it over too late lost my appetite. Especially when I went over the order at the window. She says I'll refund your money. I get there the other manager says not without the food. I threw it out. She wanted me to go back and take it out of the trash. Can we say infection control. I will never eat there again. DuPont Wa. read more

Worst McDonalds ever. They always screw up your order. And what's the point of having 2 drive thru order lines if you neglect one of them. I sat and watched 4 people in lane 1 order before they acknowledged I existed in lane 2. I had to yell "hello" loudly for anyone to even know I existed. This isn't the first time either. Once I had to CALL them and tell them that the kid in front of me had been waiting to order for at least 10 minutes and they finally took his order. Even worse is most of the time the food is only lukewarm when you finally do get it. read more

My family and i got sick with their dipped ice cream cone. We dont know if its an ingredient that they use or they are not cleaning machines. read more

They simply don't care about you so don't care about them. I went thru the drive thru on 1 Nov and paid with a credit card for a meal at a cost of $8.26. At the time I ordered no one, not any one, bothered to tell me the grill was broken and they had no intention of actually providing me with the food I ordered. I was told by the drive thru attendant that my meal would be ready shortly and to pull forward into drive thru parking. I did that. 25 minutes later, I gave up and went into the restaurant. There I presented my receipt with the time of order and asked as to the status of my order. It was only then that the manager told me the grill was broken and they weren't going to provide me with a meal. No apology for having me wait for 25 minutes with no info, no offer of alternative food, nothing. I asked for a refund (it wasn't offered). They ran my card and told me it would take 7 days to reverse the charge. Here we are more than 7 days later with no charge reversal. I know this is a small amount of money but it's the principle. You didn't tell me the truth, you wasted my time, you took my money, you didn't provide me with what I paid for and you didn't show any inkling of care/concern. I guess I shouldn't expect anything else from a fast food place but I did. I expected common decency. read more

Absolutely horrible. Countless times they mess up the order. I quit going to McDonalds because I choose no more fast food in my diet. The food at this location is hit and miss. However I am still a huge coffee drinker. This McDonalds can't even get coffee right. The guy at the window even got an attitude when I ask for cream and sugar on the side. Went to complain to the manager and she was just as rude. I watched her make another coffee but as she pushed the button for the sugar nothing came out. I let her know what happened and that I believe her machine might be clogged and received more attitude. I got my sugar and cream on the side and wont be back. Poor food, poor service, and dirty equipment. read more

I'v never had such a horrible, slow, and frustrating service experience with McDonald's as my family did on 8/20/16. After sitting in traffic for over an hour we needed a pick me up and so we decided to stop in for a QUICK bite. The drive-thru was pretty empty and we ordered 2 McChicken's, 2 small fries, and 2 large sodas. We placed the order at 2:09pm. When we got to the 2nd window we were told to pull around front, as they were waiting on fries to get done. We pulled around front, waited.....waited.....waited.... and as we sat there for more than 10 mins, my step son took the receipt in to see if maybe we had been forgotten about. After not seeing him come out with our food after ANOTHER 10 mins of waiting, I turned the car off and went in. There were about 4 other people waiting for their orders as well. It was now 2:40 and I was pissed. At this point I didn't even want the food, just a refund and we would be on our way. I was told it was going to take a lot longer to get a refund because the manager wasn't sure how to refund a transaction that was purchased with a gift card. I was ready to just say forget this whole thing and leave without a refund, or the food when one of the employees said they "found" our order. We took the food, cold sandwiches and all. We will NEVER stop at the McDonald's again. I will take our chances and stop at either the JBLM one or Hawk's Prairie. Management could have at least made this whole thing a little easier and apologized for the slow service, but they didn't say anything to any of us that had been waiting 25+ minutes for our orders. Bad service equals no return customers. Their loss..... read more

One of the best mcdonalds I been too, first I had a problem with my food My wife wanted no onions on her bigmac but did not told me till we got to the Window where they give us our food. So I ask the employee if it was possible to Order a bigmac because I needed one with no onions. The employee said sure took my credit card and told her manager what happen, the manager came too me and ask if there was a problem with the bigmac I had order. So I explain to him that my wife did not told me about the no onions. He then said you don't have to play for another one, we could replace it for you. Even tho is was my fult they still replace it. Now let me ask you this, wich McDonald's would do this ??? This restaurant is out of my way but I decide to come to it simply cause is the best. The one in tillicum sucks, always slow and bad Rude service. I live on base and is closer to me but the one in Dupont is just amazing, fast even during lunch when they are getting their behinds kick. Thank Duponts team! !! read more

Food is as good as McDonalds gets, but the service is slow and the coffee tastes watered down.

I went through the drive-thru at about 9 am this morning. Purchased a large coffee and two breakfast sandwiches. I drive up to the pay window. After I paid I looked up ahead at the pickup window. The McDonald's employee was in the process of handing a customer in a minivan a coffee. Then the employee took it back. I figured that was the coffee I ordered. After that, I see the customer in the minivan hand the McD employee a small McD's bag. I thought hmmmm, 'llI bet that was my order. The minivan leaves. I pull up to the pickup window and asked if my order was given to the previous customer. The employee says yes and hands me the bag. As soon as she gives me the bag I look inside and one of the sandwiches is partially out of the packaging and you can see the egg in the sandwich, so it was no longer even fully wrapped. The girl said oh, the other person probably just unwrapped it and realized it wasn't there order. I was stunned at her reaction. I hand her the bag. She says you don't want it? I say no, I want a fresh one. Then she tells the girl next to her (who was there the whole time) that I wanted a fresh sandwich. Unconvinced that I would actually get a different sandwich, I drove off. I'm done. I'm a customer that just one bad experience and that's it. No more McDonald's Dupont for me. There are too many other places to go in that exact area. read more