Five stars. The food here is always good for a fast food joint. Breakfast is always a winner. The service is good, but they need to shore up missed items and ensuring their ice cream machine is operational. The ambiance is always good stuff at McDonald's. Clean and a friendly and enjoyable place. read more

McDonald's - Hanapepe McDs drive thru - Fast Food Near Me - Eleele, Hawaii

My husband and I stopped by here for a quick bite in between excursions. They were super quick and got our order correct. The food also came out hot. The fries were def on the soggier/oilier side, but I think that's more just a McDonald's thing and not specific to this location. read more

Not really any local grinds and pretty much like California selection. Service is quick however and you can use the App here as well.

I come here when I'm on the Westside to get my iced coffee and filet o fish fix. The only thing I hate is having to use the kiosk. It's a hassle and takes to long. It's very frustrating. I prefer actually employees ringing my order up. Otherwise, employees and food is fine. read more

Fast and fresh, everything tastes great and the workers were super kind. Very clean restaurant with plenty of seating.

Delicious food, excellent service and clean ambiance! French fries and filet o fish are my favorites read more

best nuggies ever the fresher you'll ever get in the universe so fresh you'll see chicken outside read more

Food is always wrong, how can you never get the order correct. Service is decent. Ambiance Inside is decent but we never eat inside the restaurant. read more

After driving very early to Port Allen to connect with our Catamaran, we stopped in for a coffee and bathroom break. BUT, the bathrooms are closed to customers. Staff ok. No bueno read more

Lying service, If you ask for a specific type of food they will get it wrong! Just double check the bag of your order before you leave because you will most likely be disappointed when you get home and they haven't got your order right! The service is very bad from this guy who was caucasian who is cashier in the drive through he is also very very rude! read more

absolutely horrible service. it took 30 minutes to receive our food with at least twenty other customers waiting the same amount of time or longer read more

used the app to order and apparently it didn't go through to McDonald's. I showed the cashier my receipt and she wouldn't honor it. tried to order without the app and she wouldn't honor the free medium fries I was supposed to get. don't use the app and expect to get your order. read more

5 stars because it's taro pie season time. bought 20 bc dat thing is supahh ono. was supposed to be on one diet but i gon be on cheat days for a few days. I know the screen said 20 guava pies but it's cuz they never put em in the system yet but they still gave me the taros. read more

McDonald's - Fast Food Near Me - Eleele, Hawaii

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Ordered just a McFlurry and made to wait around 20 minutes just for them to give me a small cup of ice cream. When I asked they told me the machine didn't work, which is fine, but I wish I had been told before I had waited so long and I didn't want to pay $5 for basically what was a $1 cone. She just told me that's what I paid for and wouldn't accommodate. So I just asked for a refund since it wasn't what I wanted and wasn't informed of the machine for the entire time I had been waiting there. They were pretty rude about it and I could tell other customers were irritated too. I was just embarrassed so I took my refund and left. Worst time wasted and service I've probably ever had. read more

Cheese burger no burger. At least throw the buns on the grill for a grilled cheese sandwich. WTF

The worst McDonalds on Kauai. Can only use the kiosk . Only have a few tables and take for ever to get your food. Restrooms are out of service. They put two lines for drive through but never use the other. Cars lined up for days. They put millions in to the rebuild but use the same slow service . Crazy. read more

We were forced to order at the kiosk which will NOT allow you to upsize your Coke to a large. Then it asked for a table tent number, which we put in, but they DO NOT USE. They instead scream your order number out. Our food was cold - fried weren't even cooked. Pass this place by! read more

All the hand sanitizers were out and they keep the door locked to the bathrooms and have an absolute attitude problem when you ask them to open it. All I wanted my kids to do was wash their hands before they ate. Apparently they keep the men's locked and the women's open so when I asked her to open women's since someone was in the men's for 15 minutes she slams it open with one hand and walks away with the worst attitude. I told her thank you and she just kept walking read more

Do not go to this McDonald's. They will not let you use the restroom even if you buy something. They have a sign by the door that says restroom out of order which is not truly out of order. They allow some select people to use the restroom if they like you. If you ask about the restroom they will yell at you and say "can't you read"! "Are you blind"? Uhm yes ma'm. I am partially blind. I had a stroke after I contracted covid from caring for my covid patients as an RN. read more

I'm not one to leave negative reviews, I've worked in the food and beverage industry for over a decade; however this location drives me crazy. Over this spring for maybe two months, they were just "out" of orange juice. For both the shamrock shack month and the Grimace special era, they were out of ice cream for shakes by 4 pm...seriously??? And then tonight, when their posted drive thru hours are till 11 pm, they close the drive thru at 9 pm, two hours earlier than posted. Seriously, get your act together read more

Ice cream machine is broken again! It's always broken. They should put a permanent ice cream machine out of order sign. read more

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Everything is amazing and the timing and speed they have. I love it and there loving it so I love it as well! 5 Stars fuck y'all that give 3 and brlow stars read more

The reason why mcdonals sucks is for one thing and it is consumer service. They have to step it up. They cant be the same for years. Last month they got my orders wrong TWICE and I think that they need to train some employees. But the food is good and that's what I just care about. read more

I will never go to this McDonald's again. They asked me if I could wait in the parking lot for my 2 apple pies I ordered, so I did. Mind you it was slow (only had one car in-front me and one car behind me that's all) the inside was closed. How in the hell does it take 20 minutes to fry 2 apple pies?!! With no one in the drive through and no one inside? read more

Ok first of why even try changing the old way where you could walk in easily n breeze thru dri thru.order pay n simple .Ever since your Eleele renovation it really suck ass n is a long wait n a disaster to walk in n order.nothing was wrong with the old way verses now people are so unhappy n your hours of operation that's another downfall.overall I'm giving this a(1) percent plus your workers very slow confused with new shit setup n rude.suck read more

I'm not rating a star. the McDonald's app needs fix!! I need my ice cream meal for $2. and the McDonald's eleele crews needs to talk to me nicer! Please encourage them to speak English well. i seen her name tag, her name is Judith. Judith, please don't get frustrated with my orders. And bare with my tone of voice. I want my orders correct. read more

Really a bad McDonald's they turn the air conditioner on so cold in the morning that people can't sit around and have a cuppa coffee too cold and uncomfortable in there and they do it on purpose I also saw them unplugging the electrical supply to the USB so people couldn't recharge their devices. We seniors like to have a place to get out there in the morning and have a cuppa coffee without getting pneumonia noticed the condensation on the glass windows read more

Mcdonalds with some Hawaiian flare. 3 stars for their average 3 star service that forgot to give me one order of portuguese sausage egg and rice breakfast plate until I looked in my bag and told em it was missing but, +1 their pies are deep fried! (The mcdonalds pies in SoCal are baked.) And how can you not like portuguese sausage, spam, and different pie flavors (taro, haupia, and banana) -1 I found a hair in my banana pie filling... Back to 3 star average. read more

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I grew up with this McDonald's consistently screwing up everyone's orders. It's actually become a part of their reputation. Since this is the only fast food establishment for us westside locals, we still go with awareness and know to check our bags before leaving the drive-thru and/or restaurant. Two days ago I ordered the bacon clubhouse burger. I said burger twice. Yes, the meal, I told the guy on the other end. I got the crispy chicken version and no fries. Today, I ordered the burger meal again. I asked the worker if she got BURGER. She said yes. I asked her to repeat my order, she said burger. When I got home, I took the sandwich box out of my bag. Sure enough, it said burger on the label. I opened the box, and guess what? Instead of crispy chicken, I got NO BURGER. As in, there was no meat in my sandwich. Generally I'd get pissed and drive back. Since I have 3 sick children and we live 10 mins away, I tried calling McDonald's first to make a complaint and see if they can take my name so I can get my real burger another time. I tried calling over and over for the past half an hour, and the phone just keeps ringing until MY phone tells me to hang up. Nobody answered, not once. I don't normally write bad reviews or even post rants about anything, but today's incident was ridiculous. I feel like it was April fool's day. And since nobody seems to care to answer the phone there, I decided to make this public service announcement and tell all you readers that now you have to literally open your sandwich to make sure that Eleele McDonald's is giving you what you paid for. Sometimes they go vegetarian without your knowledge, apparently. Thanks for reading. I feel better. read more

Terrible service, absolutely just terrible people. They absolutely do not treat you with respect. My wife and I walked in and they yelled at us because my wife had a tube top on and I had no shirt. please ask nicely if you want me to put a shirt on, thanks. so much for layed back kauai read more

Stopped here on the way to Holo Holo Charters to use their restroom. The staff was very nice and pleasant. Ordered a hamburger & small coke. Food here is good. Mahalo! read more

Chocolate chip frappe is bomb! Love the bits of chocolate with every sip. So good, yummy and creamy! Make sure to get it in a large cup and don't share! lol it's that good! I love it! read more

McDonald's - Chocolate chip frappe - Fast Food Near Me - Eleele, Hawaii

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Worst McDonald's visit ever - Terrible rude management, no customer service. Can not believe this person calls herself a manager. Feel bad for the crew without any lead and this person as a legend. read more

It's McDonald's. Menu is the same everywhere. This location is a bit small. Outdoor, there are chickens and roosters. I'm starting to think that they just walk around freely around the island. read more

I don't review fast food restaurants because you should know what to expect if you're going to a McDonald's as far as food is concerned, but here's a heads up/service review for anyone trying to go to this McDonald's after 10PM. This is THE ONLY PLACE (sometimes) OPEN PAST 10 BETWEEN KEKAHA AND LIHUE. I'm not kidding, literally the only thing most nights since even our grocery stores close at 9 or 10. So if you want something to eat (aka drunchies) at 11 or 12 and McDonald's decides to close, you're SOL unless you want to drive all the way to Lihue which is 45 minutes for some of us. The sign on the door says the inside is open until 12AM and the drive through is supposedly open all night/late. If you plan on eating here after 10PM, I would highly recommend calling to see if they're open and still serving food. We drove from Omao to Eleele (heading back to Kekaha) around 11 and the doors were already locked for the night and the drive through was closed. We sat in the parking lot for a while (since we had already driven all the way out here and weren't trying to go home yet) and watched about 10 other cars come in only to be turned away by the workers who were just chilling in the restaurant. We didn't even see them start cleaning for a long time after that -- maybe another 40 minutes or so? For starters, why even have set hours if you're not going to follow them? Secondly, I have never heard of McDonald's being closed before. I don't eat McDonald's very often but at least when I'm at school up in the mainland I can guarantee that's one thing that will always be open no matter the time of night (or day if that's your thing), rain or shine. However, this place is so hit or miss with their hours and service that it's really not worth the drive unless you're super desperate and nothing else is open. TL;DR: This McDonald's has super inconsistent hours but is the only thing 'open late' on this side of the island. Call to see if they're open if you're trying to come here after 10PM. read more

The service is great some of the workers have a hard time understanding me and messing up my order because English is there 2nd language but they're still very fast and have great customer service read more

McDonald's - Parfait' - Fast Food Near Me - Eleele, Hawaii

Home of the broken ice cream machines. This is where ice cream machines come to retire and die. They should take that no ice cream paper in a sheet protector and carve that in stone because that's how often ice cream is offered at this location... read more

When we are going to Eleele area (Waimea) or Port Allen we stop here to pee... Clean bathrooms and it is near a Big Save..which means we can grub and the girls can gets some beer for the beach... Quick service and we were on our way to go in ten minutes read more

coconut pie. Don't know what they called it in their establishment but it was good. Also they make their pies old school style, I mean they deep fry it! read more

Well, we were in a bit of a hurry (unfortunately, with no time to try the Spam and eggs), running late for our plane back to the mainland and needed a quick trip through the drive-through. With a few cars ahead of us, we thought, "Oh no, this better not be on 'Island Time!.'" Well, they got us through in record time, plus the Egg McMuffins seemed extra delicious. Must have been how everything is extra good in Kauai. While a McDonald's meal is not what we yearn for when we're on the Island, it's a treat I'll wish for every time I go through a drive thru at home, "Oh what I wouldn't give to be going to the Hanapepe McDonald's instead!" read more