It is so difficult for me to rate this McDonald's. If I'm remembering correctly, it 99% has a play place. Which is a prerequisite for me for a McDonald's to get a five-star review. I've never had any issues with the food, or the service here. Another prerequisite for this to get a five-star review. So what is it that brings this down to a four star? Well, this is a freeway McDonald's. What I mean by that is this is a stop you make on the freeway if you are going across the state of Washington. Yes, I understand that people live in ellensburg, I understand that people in ellensburg eat at McDonald's. However, this store is located close to the freeway that it is a stop on the freeway. And there's the problem, it is awkwardly located to get off of the freeway, drive this far into town, it's difficult to get in and out of the parking lot, it's difficult to get in and out of the drive-thru. It just makes for an inefficient, unpleasant experience if you're stopping off the freeway for some lunch. Now, it's not as bad as any of the McDonald's in cle elum. But it's pretty bad. So overall, as a McDonald's this place is great. As a freeway McDonald's this place is somewhat lacking. read more

We only go to McDonald's when we're on a road trip. Drove by this one in Ellensburg, WA and stopped for a bite. The restaurant seemed clean and pleasant. Service was decent and fast. We used the kiosk to order. My double cheeseburger was nice and hot and made to order. read more

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My husband and I were driving back from Kennewick to Seattle area and needed to stop for some food. Big mistake to use drive thru. When we finally got to order, the order taker told us to stand by and never came back to us. In the meantime, several cars went through drive thru on other side with no problem. We left drive thru and I went in to restaurant to order. I let the mgr know what happened. Standard apology. It took another 10 minutes before I even got my order of a lg order of fries, a plain hamburger/no condiments and 2 chicken snack wraps. If we ever need to order food when on a road trip, we will avoid this restaurant like the plague. read more

I don't know what all the negative reviews are about! This place was blazing fast service. Super fast food service is so rare in western Washington.. I was shocked by how fast the drive through was! read more

Almost every time I make a trip to eastern Washington, my friends and I always end up stopping at this McDonald's in Ellensburg. Never had an issue with ordering or the customer service provided! When we were trying to self-order on the kiosk, there was an item that was being advertised, but we couldn't find it anywhere on the menu to add to our cart. Luckily, a cashier was able to take our order an order in front instead, so we could get the Kit Kat Banana Split McFlurry. read more

Every time I order from this location some of my order is either completely missing or wrong. Last order they left out my sandwhich. This was a McDonald's delivery order (not DoorDash). They didn't even bring my sandwich. This morning I went through the drive thru and when I got to work noticed that gave us two ham and egg sandwiches when what we ordered was sausage egg and cheese. I am fed up. The cost of fast food is through the roof. The employers are expected to pay their employees astronomical wages and these people can't even get an order right. I'm done. Good riddance McDonald's. read more

I orders two extra patties on my Big Mac and paid more money and didn't get what I paid for so no one go to this specific establishment read more

McDonald's - Fast Food Near Me - Ellensburg, Washington

Never before have I been treated so terribly in my entire life at any fast food establishment. The food was great, but a worker completely ruined it for me. He was extremely hostile, and I am never coming back to this McDonald's ever again. He was tall and lanky with red hair. Please heir on the side of caution when interacting with this employee. By far the worst customer service I've EVER encountered. read more

Stopped in on our drive from the Walla Walla area to Seattle. Easy on/off the highway this McD's has a lot of ordering options. Sit at a table, use their app listing which table number you are sitting at (they all have numbers inscribed in the tops), and they will bring the order to you when ready. Use their kiosks to place your order, take a plastic table tent number and the staff will find you and deliver the meal to your table when ready. Order at the counter if you prefer the face to face interaction. You can also order through the app for pick up curbside, or use the drive thru. They really have you covered here. During our visit, the restaurant was clean. All the staff we encountered were friendly. The one who brought our meals to the table had a big smile and asked if we needed anything else and later another staff member bussing the dining area asked if we were 'all set'. We filled our soda cups and grabbed straws and napkins at a counter on the side of the dining area. I had to asked at the register for ketchup packets. The fries were crispy and well salted although they were pretty much all in the bottom of the bag. How does that even happen? Not a big deal, but really it's not that hard to take an extra second to place the fries in the bag instead of dumping them carelessly. Our dine-in meal was served in a paper bag as a 'to-go' meal would be. The fish sandwiches we had were just as you'd expect. They have a large indoor play set here and it was being used by a large group of kiddos. There are three monitors at a dining counter along the back wall where you can play games while you eat and a few TV's dot the dining room. This McD's is an example of the direction the chain is taking to up their appeal. Lots of options. Private parking lot with reserved spots for curbside pick up. read more

Get your coffee fast; Order with the mobile app! I came in and saw lines at the store kiosks and said it's going to be awhile. Seeing the order screen with a bunch of order numbers ahead of me being prepared, I steeled myself for a long wait, but I placed my mobile order anyways, and before I expected, in about 2 minutes my number was called, not showing up on the overhead TV monitor and I had my mocha frappe ready for me. Lesson learned, use your mobile app even if you go into the store. Don't mess with the instore kiosks and don't worry about the queue on the TV screen. read more

They think they are holier than thou and rule their employees with an iron fist. I don't like going there any longer. Also they nickel and dime the starch out of you , you purchase a $5 sandwich and for the hot sauce they want even more money. I'm sorry you employees, also someone in the drive thru says they don't get any special reward if the customer mentions more than one name. I've had it with them read more

Quick stop for coffee. Nice location. Closer from highway. Clean resto and restrooms. They have self-order kiosk. Iced coffee was made perfectly. read more

McDonald's - Fast Food Near Me - Ellensburg, Washington

The guy at the drive through DEFINITELY wiped his butt with my McChicken and I was so excited to dive in and I got a wiff of butthole and so I went back to get it replaced but that doesn't matter why the HELL DID THEY WIPE POO ON MY MCCHICKEN read more

I ordered 2 big macs tonight and they only gave me one through DoorDash. I called my driver and he told me to send him a picture of the receipt and I did. It's been about an hour now and I've heard nothing back. read more

Wait was long. The food was just OK and the floors were messy. A worker spilled a Coke on the floor and didn't clean it up and the bathroom had a weird smell with the napkins and stuff on the ground. One star not cleaned if I could write this a zero star I would. and weird, brown and white stuff on the fries. read more

Came in and ordered at the counter. Half our order was messed up. First we got my sundae. I asked for a hot fudge sundae with Carmel in the middle. Both were added on top, not a huge deal so whatever. Then our food came. I noticed we were missing a fry. After receiving our fry, we then noticed we were missing a cheeseburger. I had to ask 3 times, we finally received the cheeseburger, 20 minutes after our initial order time. Ice cream was melted, other food was cold. While we were waiting literally everyone who ordered inside went back up to the counter because they were missing food items or had wrong orders. This is hands down the worst McDonalds we've ever been to. read more

Bad customer service.We ordered 3 biscuits and received only two.Horrible attitude from an Asian looking woman;she wanted to charge extra with a small pack of hot sauce. read more

The most busy and out of hand McDonald's ever. It is a mess. Not a place to come if you are in a hurry. They have lots of staff and people but the crowd always builds fast and they just can't keep up. Would not recommend ever but when you have kids this is the worst. Stay away read more

This location was clean, but the service is so slow and the pieces here are so high. I know it's WA and there are higher wages in this state but there is no dollar menu. I'd you are a driving though town and needing some food quick before getting back on the highway then I would recommend Taco Bell or any other place on the main st drag. read more

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The drive thru was so slow that vehicles who ordered behind me started driving away. Make sure to check your order before leaving the drive thru. I made the mistake of opening my cheeseburger after I drove an hour away and it had no beef patty. Where's the beef? I emailed management because they have an email address listed on the bottom of the receipt and I got no response. I truly think management and the employees could care less about how this restaurant operates. Update: It has been almost three weeks since emailing management and no response. There is no need to list the email on the receipts if you will not respond. read more

McDonald's - They didn't give me a beef patty on by burger. - Fast Food Near Me - Ellensburg, Washington

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I visited this McDonald's after a big event at the Gorge Amphitheatre, and it was absolutely packed with a line out the door. Fortunately they had six self-ordering stations with big screens. I loved being able to scroll through the menu, click on what I wanted, and customize as needed. There was also a cashier station if you wanted to pay cash or interact with a human. Once you order, you are given a number the employees call out when it's ready. I liked that there was a screen to show you which orders were in progress and ready in case you missed them. It took about 10 minutes to get the food, but I'll cut them some slack because the line was literally out the door and the drive-thru line in the parking lot was practically wrapped around the building. The bathroom and dining room space were both pretty clean. Overall, a good McDonald's experience! I'd much rather stop at this location than some of the others. read more

Come here pretty much one a month or so. Happiness and food are highly connected, we can use food to make ourselves happier! Eating is one of the great sensual pleasures in life, tucking into some French fries or a cup of Coca-Cola can be a real joy and something that makes life really seem worthwhile lol. Always do the drive thru because you get to bring it home and watch Netflix while enjoying every bite of happiness Coca-Cola brings you life. read more

I ordered three kids meals and was given two and given regular meals instead and over charged when bringing it to the managers attention there was no effort to make the order correct as we did not want regular meals or a refund don't waste you time or money. read more

Worst Mc Donald's experience of my life! Ray Kroc would roll in his grave! Horrible! Dirty! Disorganized! Disorderly, did I forget "Dirty"??!! Service, what service?? This is a travesty for the industry leader! Went to Carl Jr for a much better experience! read more

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I asked if I could get an orange juice with my Travis Scott meal and they said yes. They proceeded to charge me 11 dollars for this 6 dollar meal and wouldn't let me have a refund. Their employee was rude and the food was cold and unsalted. Never going here again, terrible work. read more

McDonald's - Charged me 10.87 for having orange juice with the meal and wouldn't let me refund it. - Fast Food Near Me - Ellensburg, Washington

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An update from a previous review. My kids love McDonald's, and it's the only one in our area for a treat once in awhile. This is the most unfriendly McDonald's. No please, no thank you, nothing nice. The lady taking the money today was so rude and impersonal. Waving me in like I was going to miss the payment area or something. Here literal words. "Insert card" (harsh tone). "remove card" (harsh tone). And nothing else. Felt like a was in a bread line in a third world country. Where is the customer service?! The appreciation with your tone? I'd probably take my kids more often if you there was a much nicer welcoming experience for customers. Horrible customer service. Ordered two cheeseburger happy meals through the drive through window. I asked for a drink carrier. The guy just hands me an empty one. I said what about my drinks? He asked someone where they were. Hands me the drinks for me to put in the carrier. And they were watered down like the syrup was missing. So I had to get out of my car, go in, stand in a line and tell the girl that the sodas were not sodas. She said oh, just go over there and get them yourself. Totally defeats the purpose of a drive thru and no attempt to make it right or read more

Came in past curbside delivery time from the bars. Called them and they were able to bring it out and be super helpful. Great customer service. read more

McDonald's - Drunk buddies at McDonald's past curbside delivery time! - Fast Food Near Me - Ellensburg, Washington

God forbid they ever wipe anything down at this location. 11:30 arrival before the lunch rush and it looks like this. (I promise it looks way worse in person) My son hates sitting at the tables because they are NEVER wiped down! Went through the drive through last month and ordered a cheeseburger and it had no patty in it ‍ They get one star because they're bathrooms are usually clean, and another star because my kids happy meals are right read more

McDonald's - Fast Food Near Me - Ellensburg, Washington

Had my first milk shake from Micky D's in 7 years. Totally disappointed with it. Glad I ordered a small one, it was a small amount of money I waisted. read more

I stopped here for some nourishment the morning before I was going to officiate a wedding, desperate for some sustenance and a cold, liquid dose of caffeine to keep me alert. I ordered a medium diet coke and a Sausage McMuffin with Egg. The sleek new TV ordering displays clearly showed my order. I paid with a credit card. My reciept clearly displayed my order. And then I received my order. Was it a medium diet coke? It sure was! Was it a Sausage McMuffin with Egg? It sure wasn't! Somehow, these inconsiderate bastards manage to get confused by the word "sausage" in the title, and think that it wasn't referring to a "sausage" patty. Instead, they put in a thin, mealy slice of Canadian bacon. I took a bite, gagged, recoiled in horror, and hurled the offending monstrosity out the window at the closest pedestrian I could see. I did go back the next day. This time they managed to not fuck up my order, although they didn't apologize about what had happened. Admittedly, I didn't bring it up, but still. read more

Glad to see that the lobby was actually open! Clean bathroom. I ordered a crispy chicken sandwich today, and it was just sad. Not hot, kinda rubbery, soggy bun, and NOT crispy. Would have taken a photo if I wasn't driving. The free fries weren't very hot either. QC better do a better job if they are trying to compete with CFA or Popeyes sandwiches. I wish one of those were in EBurg! read more

We decided to try the crispy chicken sandwich today. What a grave mistake. Hubby went through the drive thru and came home with them. I love our McDonalds but they had some idiot grilling the buns today. The buns were almost burnt they were so dark. Took the pleasure of experiencing the new sandwich right away from us. We are Seniors so spending over 9 dollars for 2 sandwiches that we could not eat is not cool. What you are so busy you can't tell the buns are burning? You are going to serve them anyways and hope nobody notices your stupid errors. I will go somewhere else for a chicken sandwich thank you very much. At least I know I will be able to eat them. I gave 2 stars because I was feeling generous. Too bad they have to pay this idiot $13.50 an hour to burn the buns. read more

On Wednesday, April 4 I stopped at the McDonalds in Ellensburg. Store #5297. I ordered at 5:55pm and it was shortly after that when I witnessed an incident with another customers order. I was standing at the counter waiting for my order and idly watching the employees. There were several female employees that appeared to be managers as they were doing nothing but telling others what to do. One female, the taller surly one, left with food in hand. I later saw her outside. Two other females remained in the area of the drive through and the spot where the bags are filled and the burgers are placed after preparation. The drive through had an order for a large, salt free fries. The large box of fries were set on the edge of the space where the burgers are placed after cooking. The box got knocked over and the fries spilled into the slots where the burgers were. The girl working the drive through asked one of the "managers" what to do about it. I did not hear what was said and nothing was initially done. When the rest of the order was ready the drive through worker again asked about the salt free fries that were spilled. At that point the two "managers" began scooping up the fries out of the burger slots and placing them back in the box. The girl working the drive through watched and all three were laughing. Not only did they scoop up the fries that had spilled, they did not have gloves on. I should have said something but didn't. I actually was surprised at what I witnessed and thought about saying something but who would I talk to? The perpetrators appeared to be in charge. Their behavior was appalling and certainly made me wonder about my order. This has been reported to the McDonalds Corporation, local ownership and the Washington State Department of Health. read more

Peope at drive through this morning cant understand anything we had to have them correct our order multiple times and they still got it wrong. Would be nice if they would listen to what was ordered. On top of that my muffin bun was hard as rock. It was hard to even get a bit off without feeling like i was gonna break my teeth. read more

Stopped here on our way back to Lynnwood. Bottom bun of my sister Big Mac was rock hard. Ordered 3, 10 Piece McNuggets and only got 2, the only good thing was the fries were hot. read more

Quite honestly one of the nicest Mickey D's I've been to. The atmosphere is very nice and the food is... well... McDonald's (it's what you're expecting!). Will be going again! read more

JaBlake is the single greatest manager to ever work at a McDonald's. When ever I'm in the store he always help me with anything that I need. Much love your biggest fan! Also the cream pies are second to none! read more

I love going to this Macdonald's. They have fast service their food is always warm and the employees and friendly!

Absolutely horrible!! Bad smell, bad taste,old oil! Two bites and threw away!! Bacon egg McMuffin and hash browns. $6 waisted!!

I'd give zero stars here if I could. On multiple occasions at this location, when I order fries, I received HALF a container of fries. I complained about it the second time and they barely added a few sticks. I should have gone to Carl's Jr. Down the street! read more