I am so mad I could spit. I went through the drive-through today and ordered a kid's meal with chocolate milk, a toddler toy, and ketchup. When I pulled up to the window, I asked why I was being charged so much extra for the milk. The manager at first said that the milk isn't included. I told her the menu includes it as a choice and she said it says milk is extra (for the record, the menu says "extra charges may apply" in the drink area, not to milk specifically, and it's too tiny to read). She asked if I would pull forward to talk about it but I said no thank you (hot car + 2 year old + angry preggo = do not pull forward to talk). She said ok, gave me my food, and I went home. I got home and there was no toy and no ketchup. I about flipped switch. I put my 2 year old BACK in a hot car seat and went inside. The manager and an employee told me it was MY fault for driving away too soon. I told her we would not be coming back and that I'd like my money back. She refused and gave me a new meal instead. People who know me know I'm passive and don't get mad easily. But omg it boils my blood. Did I mention they rolled their eyes at me??? Worst customer service ever... read more