This is hands down the worst McDonald's I've ever been to in my life. I ordered my food as they were having complications with other customers and took 40 minutes to get my food. They forgot my drink and took 20 minutes to get to me so they can give me my drink. There was absolutely zero ice in the machine, the fries were missing salt, and the Big Mac was obviously rushed. This McDonalds is the absolute worst, the workers are incompetent and rude I will never return ever again. read more

First was a long wait. I ordered at the kiosk. Ate in the restaurant. The order was poorly done. No onion on the double cheeseburger. Chicken sandwich had mayo on the outside of the bun. Fries were very cold. My quarter pound burger was supposed to be deluxe, but that was a miss as well. The only thing they got right was my self serve drink after I reminded them I needed a drink cup. This location lacks anything close to leadership. I watched the line cook eat nuggets while making orders. The staff looks like a group of special needs students learning a life skill. I know it's McDonald's, they are gonna make mistakes, but to miss on so many levels and watch customer after customer return to the counter to get their order corrected, come on. This franchise seriously needs to consider some changes. read more

This is the worst McDonalds in the U.S. No matter how you order...in-person, drive through, Door Dash...they routinely forget to include items. Apparently attention to detail is not a requirement at this location. It speaks poorly of their franchise owner. read more

I don't particularly like going to fast food restaurants, and try to avoid them in general. But you know...desperate times require desperate measures. I've been to this location a few times, and never really had much of a stellar experience historically. Like most people (I imagine), I've given up on the days of politeness through the drive through. Instead, one usually drives up to place their order at the speaker and someone simply utters "Hello" (long pause), or "Go ahead." The days of "Welcome to ****, may I take your order?" (in an enthusiastic voice) seems to have gone the way of the dinosaurs. However, I almost choked when I drove up at McDonald's and the person taking my order on this occasion was actually polite, offered me to try an apple pie (I declined), and totaled my order. I was asked (politely) to drive to the next window. I was greeted by a lady who made small conversation as she processed my card. She even thanked me for my order, and motioned me to the next window. There, I was soon handed my drink and food. Again, I was genuinely thanked for my patronage and asked to come back. Man...I can't remember an engagement like that in...forever. Of course, the meal was what it was. I mean, it's McDonald's. Kind of hard to mess that up. I wasn't expecting to be wowed, but for some reason, it tasted a bit better than I remembered. I don't think they changed the way it was made, but I'm sure it had something to do with the way I was treated. For a change, I felt like I was an appreciated customer. Great job, McDonald's!! Keep it up! read more

Customer service needs to be approved. After messing up my order I was told they don't give out refunds without calling the GM as if they didn't have time to do that or fix my order correctly . read more

McDonald's - Oreo McFlurry $4.19 - Fast Food Near Me - Glen Allen, Virginia

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I ordered two plain cheeseburgers and I got one plain and the other had no cheese just the paddy and bun. My friend waited 15 minutes for her food and she got no cheese and no napkins read more

McDonald's - Quarter Pounder - Fast Food Near Me - Glen Allen, Virginia

The staff is friendly and I understand it's McDonald's but this is gross. If someone asks for a burger with light mayo they shouldn't need to wipe the food with a napkin to remove the excess. I get it's a dollar but if this is the way you present food then don't make it. read more

McDonald's - After I wiped the mayonnaise off - Fast Food Near Me - Glen Allen, Virginia

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I normally won't think of submitting a fast food review but the re model of this place really turned out nice. They installed four self service kiosk and two full service stations. The open concept design is very modern. The lightning is crisp. More importantly, the employees seemed to be very proud of the new digs that they were working in. read more

McDonald's - empty tables and chairs in a restaurant - Fast Food Near Me - Glen Allen, Virginia

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On January 2nd, I visited the McDonald's at 11311 Nuckols Rd, Glen Allen, VA 23059 at 11:31 am. I ordered a Double Quarter-Pounder with cheese (my favorite), and my girlfriend ordered the two cheeseburger meal. When we received our orders, I was three bites into my Double Quarter-Pounder before I commented that something tasted off (I do have a condition regarding my taste buds). I offered my girlfriend a bite, she tasted it, spit it out, and said "Don't eat that, that's gone bad" I took the burger back to the counter and quietly showed the cashier. The cashier commented: "I'm not gonna lie to you, that doesn't look right..." Akameen Daughtridge came out from behind the counter, lifted the bun, and said: 'this looks fine to me, I'll make you a new one'. I explained to Akameen that he had sold me bad meat, and I no longer had an appetite for McDonald's. I requested a refund. Akameen Daughtridge explained to me that he 'cannot do that', and that he is 'sorry you feel that way'. The burger Akameen Daughtridge served me was without a doubt rotten, and despite his employees admittance of such -- he refused my refund, and brought my health into jeopardy. He also commented 'the meat is not pink, so I'm afraid you're mistaken'. I explained to Akameen Daughtridge that I was highly offended by his reaction, and he explained that he 'cannot do anything about that'. In all of my years of working customer service (or in eating at McDonald's), I have never seen someone be treated so rudely - - especially while a customer's health was in question. It is needless to say that not only did I get sick 10 hours later, so did my girlfriend. It is my belief that this location knowingly sells bad meat, and that the employee even admitted as such to me, in an attempt to warn me. Thank you, employee! I am flabbergasted that your company would allowed a general manager to downplay this kind of situation. I also saw children eating there, and I fear how sick they may have gotten. read more

ordered crispy chicken meal. I threw in trash going home. atleast for fries requested ketchup & Mayo. nothing in ban went back and asked they even didn't apologized for not giving even single ketchup or mayonnaise packet. After that started to eat the burger it's like they cooked at 6pm and selling at 10PM read more

First off this place is 5 star and the employees deserve a raise. We forgot to order Mac sauce and the employee brought it to our table free of charge and even checked in on us. If you are in the area, this is a must stop. Clean dinning area, decent restrooms and great service. Don't skip out in this place. read more

McDonald's - Fast Food Near Me - Glen Allen, Virginia

The staff is very friendly at this location. I use the drive-thru all the time. They have new staff now and they are just as nice. I went through drive- thru and got behind a car. From the time I got in line until the time I received my order was 2 minutes! The food was hot, and they remembered all of the condiments I requested! The ice cream machine was working! I've attached pictures of the services they offer including Uber Eats! read more

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Drove up and the employees were smoking a bong outside the side door. Employees were then sitting at the window talking to a car full of intoxicated women giggling. Didn't even bother to take our order, truly embarrassing for them. Normally, I would not care but when there is a complete disregard for paying customers, I do get frustrated. read more

How they make their Big Mac.... see pic. Sometimes they will leave a party out completely (that's happened twice) f'N ridiculous. Do I really need to open up my big Mac from now on and start checking it? It's literally the third time this is happened!. Sauce on top of the bun in the middle where the burger should be in the middle... Completely lame. And it's like by the time you realize it you're already at home and I'm not gonna drive back to complain about a burger read more

McDonald's - Big Mac - Fast Food Near Me - Glen Allen, Virginia

If I could give this location Zero Stars I Would!! I'm annoyed for them to even get 1 Star!! The drive thru employees are some of the Rudest people on the Earth! They mainly had an elderly Black lady and a White lady. Both of them are Beyond Professional and always Insult customers when you ask them Anything. Especially the old wrinkled up racist white lady I had the pleasure of speaking to today. Not only did she answer the intercom with an Attitude she was Very Insulting and Rude! I attempted to use the mobile app and read to her the code the App Said for the item and she had the nerve to question if I could read her 4 numbers properly. I even went into the Store and showed her in Person and she was Still Rude and Unapologetic!! If I had the power I would've fired her on the Spot! I'm not even the type of person to leave this kinda review, but it was Well Deserved! I would not recommend Anyone to go to this location. You will Not be happy with that choice. I would rather drive 20 miles to Another Mcdonalds with high Gas Prices than to waste my Time or Money going to this location. So my actual review is Zero Stars not 1 Star!! read more

The food was like all other locations but it was burnt and the fries were cold. I also ordered some ranch and buffalo sauce but they gave me two ketchup packets! The service here is terrible!!!!!!To add to how bad the service is,I had to wait for TWENTY MINUTES to get one chicken sandwich!!!!! Also, like 85% of the time,THE DRINKS HAVE NO ICE! I wish I could give this place a zero.To add to how much this place sucks,the first microphone for ordering DOES NOT WORK. I highly recommend you go somewhere else. read more

This is literally the worst McDonalds ever. I have lived in Twin Hickory ten years and have gone to this location many times. With that being said the service is HORRIBLE they constantly forget to put items in the bag and the wait time is deplorable to say the least. I will travel the extra distance to the Mc Donald's on Broad St. by Target the service is excellent in comparison. read more

The staff seemed really engaged and paid attention to detail. They also were being extremely careful with Covid as it was clear there had been multiple cleanings that day of the floor and bathroom. I normally wouldn't rate a McDonald's but this one was really worth complimenting! read more

Where is the rest of my soft serve? I have been to this McDonald's twice and this is the second time that I have gotten shorted. Who runs this place? Get it together! read more

THIS MCDONALDS IS ALWAYS OUT OF FUCKING MILKSHAKES. AT LUNCHTIME. HOW THE FUCK ARE YOU GONNA BE OUT OF MILKSHAKES AT LUNCHTIME. you're going to loose fucking customers and make people irritated. People have to work and want a milkshake on their lunch break but can't get one because OF YOUR INCONVENIENCE. McDonald's you need to get your shit together. This has happened to me twice in one week. I'm livid. read more

Manager handled and resolve the issue professional. 4 out of 5 replacement order was cooked to perfection. read more

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Super good one of the best McDonald's good fries nice workers great burgers got my order right

Terrible customer service I simply have a code ready and he says "what" as if the QR Code is nothing. I ask nicely giving the gentlemen another chance and ask where do I scan simply responds me with what is it. Absolutely terrible as if they just hire anyone with no training at all. I come here nearly 2 times a week for breakfast and now I'm never coming here again. read more

Absolutely unacceptable. I went through the drive-through order to combo got my order and they missed the French fries. I then proceed to open my cheeseburger only to realize they forgot the hamburger. So here I am no French fries in a hamburger without the hamburger go figure. I will be filing a complaint with their corporate office because this is a joke and their employees thought it was funny. read more

Swung by with a car full of kids, ordered $30 worth of food.. which was handed to us in under a minute, which I thought was amazing. Sit down and find out they gave us a large bag of cold food.. asked the manager about the temperature and if the food was freshly cooked and she said that's as fresh as it gets. So expect everything from this location to be cold. I assume they do not want the possibility of anyone saying the food is to warm and absolutely no possible way anyone could ever get burned. read more

Ok... I have few issues to discuss. 1) what is the point of placing a mobile order? Is it supposed to be faster and more efficient? If so, why do I get parked every single time I do it and have to wait 5-10 mins for my food? 2) EVERY SINGLE TIME I'm missing something from my order. It ranges from an entire sandwich to condiments. 3) why is sweet and sour sauce held back like it's 24k gold? Here is the problem... I'm a mom of 4 little kids. I like going through the drive thru because no one wants to take 4 crazy little hungry kids out of the car. So when I get parked and then find something missing from my order, I'm told to go back inside (not gonna happen). Secondly, EVERY ONE on earth who has ever eaten a chicken nugget knows sweet and sour sauce is everything! Also none my children will touch their food unless they have this infamous sauce. So it's beyond frustrating to get home and find missing food (which means 1 or more children are going to be very upset with me) or no sauce! Also why is it your not allowed to get S&S sauce unless you order nuggets? Some of us like it with our fries (just saying). Right after they reopened from the renovation everything was on point for about a week. The normal staff I didn't see much of and it appeared corporate people were there and everything ran so smoothly and they were so polite. What happened after that? I actually don't think the staff is rude, everyone has always been super polite, but obviously something is missing because they can't get an order right or get it out fast enough without having to park me every single time. read more

The billing issue has been resolved. The Quarter Pounder is simply delicious!!!! Macdonald's has really approved the quality of its hamburgers!!!! I definitely recommend this location for your breakfast, lunch, and dinner needs. read more

This McDonalds is close to my work so I've been here multiple times. It is one of the best run operations I've witnessed. The place is clean, food is fast, good and consistent. This is true if slow or slammed busy with a line iut the door. Other locations could learn from whatever processes this one has in place. read more

Kevin is Such a great manager he creates a wonderful work environment and staff moral and treats each customer like they are welcomed and cared for family read more

The order was completed wrong. This is the 3rd time in 2 days the order was wrong. I have food allergies I ask for no ketchup and no salt. I got both on this trip. Last trip not only was the food not right, but the order was incomplete. Today I was the only customer in drive thru, there was 7 employees standing around talking and laughing. This is unacceptable. I called to speak with Manager, Trisha , whom is the assistant manager, after asking 3 time for her name. I receive a call from the General Manager Miss Spencer. Miss Spenser Identified herself at the beginning of call. read more

Horrible customer service and terribly long wait times. I waited in drive-thru line for 15 minutes to order a 4 piece chicken tender meal with fries and drink. Was told to wait in a parking space and sat for additional 15 minutes (with two kids screaming for food in my backseat) before going inside to talk to a manager. My food still wasn't ready- one 4 piece chicken tender meal! I asked for a refund and called both manager numbers to tell them about my half hour ordeal that resulted in no food. One number went to a fax machine and the second I left a message but of course no one returned my call. The employees could have cared less. read more

Words of advice from someone that lives in the area and is a frequent mcdonalds customer: Avoid this location if at all possible and go to the Short Pump location by the Target! The fries are hard almost always. The manager Solomon who is there 99% of the time is like the sauce nazi. The location messes up your order 90% of the time. The Burgers are hastily assembled and smashed. They short you on every little thing including my shakes, sundaes, and smoothies that are almost always filled well below the rim of the cup. If you need sauce be prepared to get 1 per 6 or 7 nuggets. If u ask for even 1 more you will get disrespected by the manager and rudely told you dont get anymore and its .50 extra. I got a large order of chicken nuggets and fries. They didnt give me the fries or the right sauce for the nuggets so i had to go back through the drive through. The manager was so rude and approached the window with his usual brunt and harsh attitude even though they made the mistakes. He told me i only get 5 sauces for a 40 pc nuggets and fries order that cost me over $20 and i have to pay extra for more even though i just wanted 2 more. Im sorry i like honey mustard and so do my kids with our fries! Instead of ketchup we r supposed to get with fries we want honey mustard! Even though they made me go back through a drive through waisting another 5 minutes for the fries i didnt receive, solomon was still so rude with absolutely no apology. he even made me return all the sauces i incorrectly received and he made me dig through my filled to the brim bag that they squeezed as much as they could to save from giving you another bag puncturing a hole in the bag in the process. And for every one sauce i managed to find and return to him (which u know hes turning around and giving to the next customer despite covid) he replaced it with one correct sauce i ordered in the first place! I only managed to find 2 of the barbecue sauce they mistakingly gave me because the bag was tearing so he only have me 2 instead of 4 of the honey mustard because i couldnt find the other 2 to return to him! I have to endure this EVERY single time i ask for 1 or 2 more sauces. He raises his voice and yells at me and i have seen him speaking and acting like this with other customers as well so i honestly dont know how he is still there. Another visit They handed me the incorrect order (which has happened almost everytime we went here) which i discovered after touching the contents and He came again to the window with no apology told me with his usual attitude to give him the food back and then argued about the sauces and how many i get! I was given 4 and he refused to give me 2 more and says i have to pay for more even though i got 4 chicken nugget happy meals and 2 combos paying over $20 once again in food! He takes the food back so you know hes still giving it to the customer in the car behind us! Since he is so stingy with the sauces and everything else i have no doubt he gave that customer the food we touched. I would be absolutely furious if i got a bag of food that someone else rifled through and returned! especially with covid! He takes everything back that he incorrectly hands you so he can reuse it. How are there not procedures against this especially during covid! The sauce the food the bags. He is so stingy and mean and disrespectful and doesn't care at all about sanitation procedures or apologizing when hes messed up an order. Please reprimand this manager asap!!!!! He ruins every visit. He wastes our time! I dont know how hes still there! I have spoken with many others that have had issues with him as well. His name is Solomon. If you have any issues also stand up and complain so he will be reprimanded. Call the corporate and tell them you have a complaint for this location! Dont waist your time talking to Kenny because he does not care and even told me to change the times i go to avoid issues. As for me this is directly across the street from my home but because of these issues im now driving to the other location by the Target where the customer service and food are never an issue and i always leave so satisfied and happy. read more

Best McDonald's in the area for sure. It is very clean, the staff are friendly, food arrives very fast and it's as good as you'll find at McDonald's. I've been here several times during lunch rush and it is consistent. Great job to whoever is running this ship. read more

This is a great McDonalds, nice people, clean and quick efficient service! I also ordered take out before I left and they brought it to my table and put an assortment of condiments in the bag. It's one of the best Mcdonald's I have ever been to. read more

I went to this location after driving for a few hours, hoping to just enjoy some nuggies. After ordering our food and correcting the order several times at the order box, we finally got our food. I recieved no sauce for either order, both drinks were incorrect, the fries were cold and unseasoned, and the man that gave me my food had a mischeivious look in his eye and enough oil in his hair to fill the fryer. I would avoid this location at all costs. I would pay someone to not take me there. read more

Very slow drive thru. Had to wait 20 minutes for my order. I went through the drive thru because i was in a hurry. Slowest McDonald's I've been to in a long time. Will never go back to this one. read more

When I moved to the area two years ago, I was very impressed with this McDonald's because it was clean and the people were friendly. My last three or four visits have been very disappointing. Each time, I went in to find no cashier available, and many people standing around the counter waiting for food or waiting to place orders. (Sometimes people have questions or don't want to order at kiosks.) I have also consistently heard the workers become rude and impatient with customers when the workers get the orders wrong and customers ask the workers to correct the orders. Yesterday, I stood behind three other people at the counter for ten minutes with no cashier in sight. Eight customers were waiting for food and the workers kept bringing out incorrect orders. It was pretty chaotic and I worried I wouldn't get anything if I ordered it, so I left. I go to Westpark now; that McDonald's is much more friendly and efficient. read more

good location for McDonald's. Solomon runs the place very well and Solomon is very friendly. Solomon is definitely my favorite McDonald's manager in the world. Go Solomon. read more

Worse experience ever between waiting 30mins for food then my burger was raw an I mean blood raw! Very understaff an employees where very angry and cussing nonstop! read more