Second shift over there is a sh@t show!!!! Got everything wrong on my order, and then when I went in to get what she forgot she looked at me all stupid! The people before me were waiting for a half hour!!! This is the worst shift!!! read more

This is the worst McDonalds I have ever been to. The slowest svc ever. Don't bother. Any of her place is better.

very awful service, employees are rude, doesn't follow customers orders specifications, barely any english speaking attendances, food always comes back wrong, went to pay for my meal inside with cash and they ordered me to pay thru the kiosk like they already know it doesn't take cash, they stood there for an hour ignoring the issue, do not recommend this mcdonald's to anybody in the area read more

Hotcakes.....ABSOLUTELY BANGER! but But and this is a big butt they dont speak the english besides 2

no one there speaks english, slow service, garbage food and order is always wrong. never go here

Disgusting. I'm not really expecting a lot from McDonalds on a Sunday night, but after a long day with few alternatives I had little choice. The Big Mac was so cold it seemed like it was taken out of a refrigerator. Fries, soggy and nasty. Eat dirt before you pay good money here. read more

Ordered in drive thru; first off the staff at the drive thru window gave me the price before tax, not including tax. Staff at window (20 something woman) accidentally rung my card as cash and needed to fix it, so she literally shouted for a manager--ridiculous (and a little jarring) as it was obvious the manager was feet away. I requested ketchup packets at the pick-up window and the girl there rudely said, "you need to ask for those at the other window because we charge for sauces now. I can give them to you today, but not on your next visit." I feel like it should be the staff taking orders who should inform customers of this rule. Pulled up and ate in parking lot immediately following picking up our food only to find that both fries and cheeseburgers were barely room temperature. Won't be coming back to this McDonald's again. read more

Worst McDonald's ever in an area with 0 fast food options. I received a trash attitude from the lady who clearly hates her job when I asked for more than one sauce for two separate orders. You don't like your job? Find a new one. Also I didn't get my fries in my order and didn't find out until i was too far away to turn back. I tried to call them to complain it pissed me off so much but you can't even get through it goes straight to voicemail and the mailbox is full! Just a waste of time and effort, I'm staying across the street in a hotel for work and next time when in a last resort I'll be 100% staying away. Didn't see any of the bad reviews until now read more

Tried the new kiosk electronic ordering for the first time. Epic fail! I ordered a Big Mac, fries, and one of the new slushees. Then sat down at a table with my number sign. A few minutes later an employee comes over with my food and lets me know that they are "out of slushees". What??? Asks me if I want a soda instead which I say yes to. Then asks me- do you want the $ difference back. What again??? I say yes of course, since the difference is about $1.70. Employee disappears, never to return. Along with my $1.70. read more

McDonald's - a restaurant with tables and chairs - Fast Food Near Me - Great Barrington, Massachusetts

First off 30 dollars for 3 incomplete happy meals and a big Mac is ridiculous. We ordered 3 happy meals with milk and of course they had no milk (white or chocolate). We asked for water expecting bottles but were given cups of tap water. 1 meal was missing the toy and of course everything was cold. Not a huge fan of McDonald's to begin with, but this store tops the worst of the worst. If you ever find yourself in line there, run screaming from the building. read more

assholes wouldn't answer the phone after closed I busted and I just wanted a chicken Big Mac

I've been to many McDonald's in my life- and this one was so bad I actually felt the need to leave a review which is saying a lot. The female staff member was beyond rude. Staff was impersonal and did not make us feel welcomed at all. They could hardly follow a very simple order. I will stop at another McDonald's or other restaurant completely before returning here again. Just awful and disgusted. read more

McDonald's - a car parked in front of a restaurant - Fast Food Near Me - Great Barrington, Massachusetts

Upping my stars since it seems like the current staff is doing a significantly better job these days. Orders have been correct, food better but the fries are still consistently undercooked. read more

First of all when I went into the drive through I waited 10 minutes in line when there was two cars in front of me. After we got our food the food was falling out of the wrappers and our burgers looked rancid. This is the worst experience I've ever had at McDonald's ever. read more

McDonald's - Is this what you call a burger? - Fast Food Near Me - Great Barrington, Massachusetts

This place is atrocious. The fries were pretty much raw, and the 2 classic chicken sandwiches were soggy and soaked in grease. You could literally see the grease oozing from the chicken. Disgusting. read more

I don't know how it's possible for a McDonald's to be THIS bad, but it is. You have to experience it to believe it. If you've seen Zootopia where the sloths work at the DMV it's kinda like that, except that the sloths are actually intelligent. This place has the most incompetent people and they are slow as hell. They get one star because the food is always hot (and also because zero stars isn't an option). read more

5pm on a Monday night. No tomatoes. Anywhere. No milkshakes. No bottled water. Like what do they want you to drink? Lol. The menu is crazy confusing. This place is probably the most poorly run McDonald's I have ever seen. Keep driving and go somewhere-anywhere- else. read more

The service is atrocious. Waiting and waiting and waiting for over a half hour. Food is hardly right. People all over waiting so it's packed most of the time. Unfortunately it's the only one with in 20 miles. read more

Definitely the worst McDonald's I've been too. Ordered a chicken sandwich meal at the driver thru. No problem paying. But waited 20 minutes for the meal. And it was cold. The kicker is that the person literally kept looking at me and just kept doing whatever it was he was doing. I'll definitely be going elsewhere this weekend. read more

If I could give this no stars I would, the worst fries ive ever had, they were stale and hard, I asked for a McDouble with no pickles and add MAC sauce and I just got a normal McDouble with pickles and no Mac sauce. read more

Wow. Slowest, rudest, crappiest service ever. Literally took over 20 minutes to make a quarter pounder, messed it up, and took 10 more minutes after. Avoid. Good baby jesus. read more

Absurdly terrible slow service! I worked at an extremely high volume McD's back in the early '70's, sometimes with 7 or 8 counterpersons to accommodate the influx, and then a bus with a basketball team and cheerleaders would pull in! Yesterday morning, after a very long wait in the drive through line to get to the speaker, told to wait, then spoke the order. A further extended wait to get to the service window and the coffee order was wrong and told to advance to the waiting spot for the order, one sandwich, for a wait to be brought out!. Yes, it was obvious the crew was understaffed, and the grill person must have been skilled enough to cook only one egg at a time, longer to make the sandwich. I will never stop at the Great Barrington McD's again and will advise anyone else not to. A decade ago, I developed, for a major national car manufacturer, a customer service training program to be applied by their thousands of dealerships regarding truthful, ethical and efficient service. The data at that time showed that a satisfied customer would likely tell 3-4 other folks about good service, a dissatisfied customer would tell 7-8. Now with social media, the outreach is much broader. Even the Canaan, Ct McD's is an example of better service. read more

This is the worst McDonald's I have ever been to. Never have I experienced a McDonalds different than the rest: the sauce on the Big Mac was overwhelming, the cheese wasn't melted and bread stale. My son ordered a double cheeseburger and it was swimming in ketchup (which he loves normally but...), the cheese not melted And bread stale. read more

5 Stars! Because a McDonalds could only get 5 stars if theres something crazy going on there! Crazy Like: * the ancient Low-Riding car parked outside at NIGHT, with the windows rolled down, and the police stickers in the window. I mean, really? Night time? with the windows open? and the police decal? Thats just yelling, 'go ahead.... try it, I dare you.youll see what happens.' *The great, friendly, if understaffed, counter service at 9pm. Even if the kids in the back rolled their eyes because my friend & I had them make a new batch of grilled chicken when all they had was crispy at the ready. See if I care! We're gonna take that grilled chicken Southwest Salad back to the Comfort Inn & have it with a Robert Parker rated 96 pt bottle of Red! *The characters in this McDonalds that were there at 9pm on a Wednesday night.... (somehwat dubious, I must say)...... were also there THE NEXT DAY. At 5pm. I have been to this McDonalds 2X and the same guys, creepers, if I may, were there BOTH times in less than 24hrs?!? And that I recognized them? AWESOME. Already makes me feel like a regular. read more

Dear employees of McDonald's in Great Barrington, I salute you. When the dollar menu first arrived with a double cheeseburger - but no cheeseless option I was devastated. So, I began ordering double cheeseburgers with no cheese as to take advantage of the dollar menu pricing. The employees at McDonald's in Great Barrington were the only ones who could ever grasp such a concept. Everywhere else - cheese on my burgers always cheese! But not here - brilliance surrounds you! So thank you for not making me get mad and send my burger back umpteen times! Your lack of stupidity is most appreciated. Love Always, Mia read more

The food is always cold and they seems to miss half the order every time. I used to work here so I can tell you the grills are broken and despite what they claim, they do not cater to people with allergies since they cook the fish in the same oil they make other fried food in. Unsanitary also comes to mind with people handling raw meat without gloves and . But easily the worst part of this store is the atrocious service. Managers will casually yell at customers and everyone seems to be in a generally bad mood. I would not recommend this place to anybody. - Cody read more

I don't often go to McDonald's but I went here this winter and was served cold food. I have never had this happen before at any McDonalds ever, I'm not one to complain about McDonald's food, because it is what it is. But this was so cold I wanted to throw it out, if it wasn't snowing outside and I wasn't starving I would have returned it. Just because it's cold outside doesn't mean the food has to be to. Everyone knows McDonalds food is inedible cold, it's literally the one requirement I have when going there. Give me a break. read more

If I could give negative stars I would. Not only was service slow I went to the drive thru no answer had to go in then I see why there was no answer. Everyone who is working is moving slower then molasses. More then just Stoney boloney if you ask me. Fries uncooked and food cold so never going there again. read more

By far the worst McDonald's to get anything edible from. The food is ALWAYS hours old and you can tell. Pro tip-if you're ordering from here, order it without salt and seasonings so they have to make it fresh. read more

This is the worst McDonald's I've ever been to. There has been many times that they are out of something. Recently their credit card machine for the drive-through was not working. The best thing I saw was one of the workers had their baby in a high chair behind the counter! That's exactly what I want is a sneezing baby around my food... read more

I usually have decent experiences here but this year the food was all over the place. I ordered and egg McMuffin and it came with the usual Canadian bacon but also sausage!!! Yes it came with 2 different meats. On another visit I ordered sausage, egg and cheese biscuit. I watched as the preparers looked at the screen and then looked at the drawers that contains the eggs, meats and breads then back at the screen again. This went on for a solid minute before a manager came over to assist and explain to them it is the sausage and egg biscuit just add cheese. They all seemed to understand but then went back to staring at the screen and then again at the drawers. That's when the manager stepped in and just made the sandwiches :/ read more

They sold me two stale, hard as a hockey puck Fillet o Fish sandwiches with barely any sauce. Awful. They obviously just didn't care and weren't nice to me at the window, either -- complaining that it was cold when I was trying to get the money out to hand them. They were all Spanish speaking. I know this isn't a gourmet restaurant, but we still paid almost $10 for our two sandwiches. I've been to many McDonald's and in the past, they've always been good about having the food warm and fresh. These guys clearly have an attitude that they just don't care. read more

Ive been sitting in the drive thru for about 15 minutes now and this is very common here.. Why i have the patience for this is beyond me. They are understaffed and always seem flustered. Management needs to step up and possibly start caring about their location. This is a great location if you love to stare at the ass end of a car for.. Almost 30 minutes now. I really want to leave but i already paid. Now I am getting really irritated because I am missing out on time with my fiance. This is the worst mcdonalds location I have ever been to and will never come here again. Sadly this is the first time i have ever written a review about any food chain and sadly it had to be a negative one but this place sucks. Also i received my food. Fries are cold and burger patties are like they have been sitting out for hours on end. Worst McDonald's experience of my life. read more

A bit of a problem here when I tried this location. Although the order was taken correctly, when it came to getting a receipt after paying cash for the sale -was told they ran out of paper to print me off a copy. But then they had the audacity to not give me (or remind me that I have an order number that could be referenced when trying to locate our food order), and when the one employee called by the order number, we didn't realize it was ours and made this known that the confusion began verbally. A little more care in estimating higher sales and the need for more paper for food order receipts should have been provided to their employees prior to higher sales during the summer sales weekday periods. Also, air conditioning that wasn't present was actually a bad thing. Yes, they had ceiling fans, but that cooling form didn't help to cool the place efficiently when the external temperature (outside the building) was 92°! Get your air conditioning fixed so people can feel comfortable eating inside like most McDonalds patrons would do. I liked that there was an employee providing mopping assistance to the floor of the dining area and dining area in back leading to the restrooms, but noticing that this person seemed to be talking to his employees like he was a manager didn't exactly thrill me. I know from prior times my brother mentioned he was into this store and had no problems, really made me wonder who was more at fault during this visit...but we won't get into this, here. read more

this mcdonald's is literally in the twilight zone. my bf and i have gone twice and both times got some pretty bathshit orders. the first time, we ordered 2 cheeseburgers with extras of every topping and we received 1 big mac, one burger with NOTHING on it, one regular burger and 4 ranch dips. the second time we were super hungry so decided to take our chances - we ordered 2 big macs, 1 quarter pounder, small fries and a coke. we received 2 quarter pounders with no toppings, 10 piece nuggets, 2 medium fries and 2 sweet and sour sauces. also both times the person at the drive thru repeated the orders back to us and they were perfect?? also also there has been yelling or arguing coming from inside the mcdonald's both times we were there. we will never go back, ever. unless we're in the mood to play russian roulette with burgers read more

No A/C for over a week. Staff is sweating. Unhealthy. Sloppy preparation of food. Couldn't care less.

They put bacon or any form of pork(ham, salami.etc) in a lot of things without labeling it. Maybe it's not a place for people who cannot digest pork but clear labeling would be really appreciated. I don't like to be surprised with bacon in whatever I ordered. I tossed a few orders because of that. People with pork intolerance still deserve a quick bite on the way, especially given the fact that it's almost impossible to get an acceptable meal at 4pm or so anywhere else in Gt.Barrington. Just make it clear that it contains bacon, ham or salami before an order is placed. For example, ranch grilled chicken wrap, though the name doesn't say anything about pork but the ranch contains bacon automatically, for the first time in my life; egg cheese muffin has ham in it though there isn't any clue of pork in the name at all. read more

I recently submitted a complaint to the corporate page regarding an incident at this location, which i won't get into as I don't prefer to drag anybody through the mud. However, the employees at this location need to start taking their jobs more seriously. Customers are the only reason you're getting a paycheck, please learn to treat them and their hard earned money with the same respect and service you'd expect when purchasing a meal anywhere. Wait times in the drive thru are far too long and it is very common to receive cold food, the wrong order, or sloppy made food. I know several people who refuse to stop at this McDonald's, which is unfortunate because it could do very well location wise. On the flip side, to follow up with my complaint I DID receive a personal phone call from the head manager, an email response from corporate, and a personal letter in the mail from the franchise owner. I hope bringing the issues to their attention will influence them to hammer down on their employees and improve the branch all together. read more

it's mcdonalds right? so your expectations aren't very high. yet, this place disappoints in all areas. the food: poorly prepared and even though it was 7pm, warmed over. the service: horrible - no napkins, bag thrown at me in the drive through. speed: slooow. add it all up, you get a 1 star, i would have given a 0, but they did deliver food. read more