I've been coming to this location since I moved to Murray Hill back in 2013 and the staff here consistently gives great customer service. I have a slight coffee addiction and when I don't want to pay $5-6 hipster prices in my neighborhood for my java, I come here. I like their coffee with two pumps of caramel and four creams. And at $2.34 for a large size [regular price], you really can't beat it. They use 100% Arabica beans. This particular location has been upgraded and the decor is clean and modern. They recently added four self-service screens/kiosks where you can order using your debit or credit card on a huge digital screen. You still retrieve your food under the pick-up area, but it's an added convenience when the drive-thru and regular lines are really long during peak hours. They also have a double drive-thru to keep the lines moving if you choose to stay in your car. When my window works, I usually do drive-thru. There is also outside seating and an ATM available inside. Overall, I've been pretty impressed with this McDonald's. I've visited when the general manager has been there several times and he is very friendly and professional. I don't really eat the food here much, but when my boy has a craving...this is the location where I make the run. 5-Stars read more

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These people took forever, and gave me different food...must be faded #gtfo, the food was buns, fries harder then a bih ts is sad And they forgot my sauce lame ahh jhits read more

Bunch of non working hood rats operating this. One of the most disorganized places I have ever been in. Super disappointing. McDonald's corporate office needs to step in here and clean house. Reaching into the bag to grab those famous fries only to get cold saltless blah read more

Unfortunately I have to agree with previous reviews...if you're in a big hurry this place probably isn't for you. I came later morning, well after any breakfast rush, and the drive thru was painfully slow. Three cars in front of me, and yet when I got to the menu board, I was told I needed to wait a few minutes to order. While I sat there for close to 10 minutes, I watched several cars get in behind me before giving up and driving away. Meanwhile, only one car in front of me moved forward. Placed my order using the mobile app so the cashier only had to hand me the receipt. This split second seemed to be an inconvenience for her. The two stars are for food that was ok and the friendly employee at the pick up window that handed me my order. Total time from start to finish was 20 minutes, again from just 3 cars before me read more

Took 20 minutes for an iced coffee. Would give negative stars if possible. The following sentence is filler because stupid yelp has a character limit. read more

the food was good, employees were nice, the fries came out hot, fresh, and tasty. although i didn't like the sweet tea it wasn't sweet enough read more

When I place an order... they add to my order only what they want to hear... from sitting in line for 15+ mins to not getting what I was trying to buy. I won't be back to this location. All mcdonald's in Jacksonville have went down hill in service. Yet unfortunately you're the only one open 24 hour's anymore. I guess that's where your people get the idea they can treat people like they do. read more

The customer service is the worst in this place and the manager have a nasty attitude even with the employees and customers and the are not greeting people at all if you don't talk to them or ask them they will just ignore you and walk by you like you are not there which is annoying read more

Employees smoking and rapping at the entry doors. Absolutely zero customer service, not sure they could even communicate. Slower than slow service and all orders were missing items. read more

I have visited some sorry restaurants before but this one probably has to top them all. If they can go any slower, they should just shut this place down. It is the slowest worst service I have ever gotten from what you would call a fast food restaurant because there is nothing fast about this place, somebody needs to go in here and clean house. If you want to eat here? Be aware you may want to add an extra 30 minutes in your time because that's how long it takes to get through the drive-through. Pathetic read more

I hate that they're supposed to be open until 2 and I've gone at midnight and they've been closed or say their system is down so they can't take orders. read more

I've been here twice around the evening time. Drive thru was quick and order has always been correct.

Damn i hate when the Freakin Fraphe machine is DOWN damn which has been several days lately read more

McDonald's - Me and Bae - Fast Food Near Me - Jacksonville, Florida

absolutely ridiculous. it's 1040 and they closed the lobby early and the manager said there is no way I can get food Togo. I walked over here from a hotel and she says there is no way to take my money but they can if I was in a car. makes no sense at all. it's 8/8/22 and they don't give a crap about selling food not to mention there is a family in there now getting food. maybe because they are white and I'm black. who knows read more

Been three time, every time an item was missing from my order. Eggshell in my McMuffin. Love McDonald's but may need to give it up since the one near me is like this read more

This is the slowest McDonald's on the planet. Don't come here if you're in a hurry. I come here several times and sat I. The drive thru for more than 15 minutes. read more

the drinks all tasted like syrup and I found a bone in one of my chicken nuggets. the employees were really slow and it was only me and my sisters that were there. read more

this is probably the worst mcdonald's i've ever been to. from the moment you pull into the drive thru there is a horrible dumpster smell, they got half my order wrong then they took my receipt to look at what i ordered and continued to ask me 3 times what i ordered. when i finally got my food after like 15 minutes i took one and wanted to cry because there was ice cold big mac in my mouth and my meal was made with hatred. i'm worried they spit in my food or something with these hooligans. i feel like i was discriminated because of my color. don't come if you want good food or service read more

Worst drive thru ever do not go here if you are hungry late at night you are better off getting a snack at a gas station than here

This is a great McD's for drive-thru breakfasts. I've never been inside and have not been here any other time of the day. I've used this particular place for many years and it's always consistent. The drive-thru is fast & efficient, and the food is hot & fresh. The parking lot is a major pain, due to the restaurant's placement on Cassat, and if you are traveling north on Cassat, the restaurant (located on the left/west side of the road) can be almost impossible to access (and dangerous) when traffic is heavy. I might have given this 4 stars, but it always looks trashy on the outside, and well, frankly, it's McDonald's. *sigh* read more

The cashier that was taking our order was very rude. She shouldn't be working if she treats people as if they told her she has to be there. Very ugly attitude. They young lady that gave us our food as well gave the same energy. I am a manager at a very busy shop and I would never hire anyone that doesn't make our clients feel satisfied. I'm surprised no one fired them yet. Very very rude. I rather drive 30 mins out the way and know my food will come out right and warm then to go down the street and come here again read more

This McDonald's location either needs new management or to close completely. Smoothie machine doesn't work , cookie oven doesn't work, fries are always cold , and service is extremely slow. read more

This is, without a doubt, THE SLOWEST McDonald's I've ever been to. Particularly if you go at night- you'll typically be in the drive through for ~15-20 minutes. If you get to the drive through and there's more than one car ahead of you, do yourself a favor and drive five minutes down the road to Wendy's. Odds are you'll have your food and be on your way before you would have even placed your order here. read more

Worst late night drive thru I have ever experienced in my life. Took over 40 minutes to get our food and when we did it was cold and we were missing all sauces. Employees were unapologetic for the terrible job they were doing. Pathetic excuse for a McDonald's. read more

I absolutely loved this place i also loved how cold he food was, and i also loved how the roaches danced and pranced on the walls in the bathroom, what i loved even more is that y'all close right before i wake up so breakfast aint even an option no more and i have to starve AND waste gass Nah but what i wanted to say is i hope you all the best and if i ever get my order wrong again i will be sure to come up there again and B3@T TH@t @$$ loved it!!! read more

The manager was rude to her employees and once i requested the rest of my order she ignored me. Attempted to gain assistance from someone else and she demanded they ignore me and focus on something else. I finally received my drink once she decided to do it. She placed it in a way that further enforced the fact I was not a valued customer to her. I don't expect chic fila service at mcdonals but dang be a little nice. Disclaimer the register attended was super nice and complimented my shirt. This review is solely on the representation of the manager. read more

If I could give this place 1 star, I would. Let's just say the highlight of my visit was leaving. On Sunday, March 22, 2015 at about 10:00am, I pulled up to get a big breakfast and a last minute shamrock shake because my house was out of breakfast food. When I walked in, it was loud. All of the employees were shouting at one another. It was just plain unprofessional and just plain rude to each other let alone me. So, I walked up to the counter and ordered my small shamrock shake and a big breakfast with hot cakes. The woman said okay and put my order in. She must have been new because apparently putting in my order was a big deal. Then a scrawny man missing a couple teeth came over and explained how they didn't have eggs, well I think that's what he said because he was speaking Ebonics and I'm pretty positive he was the manager. Way to go Micky D's! Anyhow I said that's fine and still wanted the biscuit and all the other big breakfast items with my hot cakes. So the woman told me my total and I'm thinking 'wow I thought it'd be cheap but not that cheap'. And then I handed her my card because the McDonald's next to my house doesn't have card scanners in front of the register. The woman said to me "lady what do I look like, I don't swipe your card". That pissed me off. This woman needs to be fired. Right now. She was so rude with her tone and negative and nasty. She acted as if she didn't want to be there. I know it's McDonald's but it's your job to please my needs. It's what your paid for. Then my hot cakes alone came out and on the receipt it said I didn't get the big breakfast. I was so pissed that I didn't want to turn around and pay for it. I stormed out and my day was actually ruined. I don't say the word hate, but I hate that woman!!!! read more

Haven't been here in about 8 months, now I remember why I stopped coming. I got a "crispy buttermilk chicken sandwich meal"..the chicken tasted like meat substitute and like it was 3 days old. I took one bite and spit it out, absolutely disgusting. Management or the owners of the Cassat location needs to get it together, the staff is rude and they have no customer service skills which would be fine if their food wasn't horrible too. read more

Every time I come here they mess up my order or take 20 plus min to get me my food u talk to mangers most are no help they either ignore me or listen and then just walk away if not both read more

Worst Quarter pounder ever!!!!!!!! Cold and stale!!!! And they forgot to put the hot mustard sauce in the bag!!! WORSE MCDONALDS ON THE PLANET!!! They hire only idiots who NEVER get the order correct!!!! read more

Went there at 4:45 this morning. Large outside sign was dark. Ordered a #2 Sausage Egg McMuffin Meal, and a small coffee. Mentioned dark sign to employee at Window #1, he mumbled something incoherent back. Several roaches crawling around outside of Drive through window. Did not get my hash browns with my sandwich. Either they screwed up the only order they had, or the roaches ate them! read more

Literally the worse McDonald's in Jacksonville. Takes way to long to make the order, pay and get the food. And the food is never right. I called to speak to a manager and no one answered. Won't be going back read more

This has to be the WORST McDonald's in Jacksonville, FL!!! The last FOUR times I've gone through the drive thru, my order has been WRONG! Today was the last straw! I'm tired of being shorted on what I ordered or it being made wrong! First off, the speaker on the second lane (that I was in) was broken. So, instead of the manager putting a sign up on that lane, traffic was being diverted AFTER the customer got to the window. This started my nightmare. After being told the speaker was broken, I was told to place my order at the window. I FINALLY get to the window and begin to place my order. I always order no lettuce and NO onions on whatever I order. My grandchildren will NOT eat anything that those items have even touched! I place my order indicating how they are to be prepared. I then ask the cashier read it back to me, to ensure that it's right. I also ask him if my order will be out of place at the next window since I couldn't place it thru my place in line at the speaker. He assured me no. Well, guess what?? They didn't have my order at the pickup window! I again, told them my order. I get home to hungry, fussy grandchildren only to find, EVERY hamburger, cheeseburger, Big Mac and Quarter Pounder had BOTH lettuce and onions! The Big Mac was so freaking messy with lettuce coming out of the box, (lettuce I had specifically asked not to be put on it), the sauce all over the side of the buns and the cheese was half off of the hamburger patty. The top bunk was sideways on top of the burger. It looked disgusting. When my husband tried to pick it up, to wipe the brown, chopped lettuce off of the burger, it just fell apart. He just threw it back in the box, with sauce and brown, chopped lettuce all over his fingers. The meat patties on all of the hamburgers were so cold, the cheese didn't even melt! Plus, I ordered 3 parfaits. I only received two and one was only filled half way! It couldn't have been worse! Needless to say, my grandchildren wouldn't even touch it! My husband threw his Big Macs right in the garbage, right along with my grandkids. I then, had to place an order to Pizza Hut to feed 4 very hungry kids. I spent $28.00 at McDonald's to just throw it away! I will NEVER use that McDonald's again! I can see now, why this McDonald's has a one star rating! I've wasted so much money there over the last 4 or 5 times there, that I could go out for a steak dinner. Obviously, the owner of that McDonald's is not interested in quality control of his restaurant and is only out for a quick dollar! Part of this falls on the managers as well. They are responsible for the employees and should randomly check the quality of the items they are preparing. Good bye McDonald's on Cassat! read more

I come to this McDonalds because it's the closest one to my house. But they suck at getting orders right. The only time they are guaranteed to get it right is when I order McNuggets. Only they usually send me the wrong sauce. The rest of the time I order spicy McChicken, mayo only, and I get lettuce no mayo. Or I ask for a chocolate milkshake and get a vanilla one, and one time, a McFlurry. I know you don't have to be a nuclear physicist to work at Mickey D's but c'mon y'all, how hard is it to read the order off a screen and make it? Oh and what's up with only taking cash in the early morning? read more

While placing my order, i asked if this location carried honey. They said yes. We asked if the 20 piece nuggets came as a combo. She said yes.She was very polite through the order menu.The young woman at the second window had horrible customer service. She never greeted us.She just handed us our drinks and bags and walked away.We weren't sure if we were waiting on more or not cuz she never gave us any words of dismissal. So i checked the bag and there was no honey and a fry missing. I asked her about honey and she had no idea what i was talking about.She tried correcting me and said "honey mustard?"i said no honey. She turned the corner and came back after two minutes and said no only honey mustard.I said ok i am missing a fry.She said yes you got a small fry and a large fry with your nuggets combo.I said well what about the crispy buttermilk chicken combo?She walked away.A man came to the window who i thought would be the manager. I don't know who he was.He laughed and said,"these people don't know what they're doing"i thought she was bringing fries back but she came back around and started to talk to the young man paying no attention to the problem at hand.So isaid forget it and thanked her for nothing and we drove off.When we got home my man made me bite his chicken and it was so hard.Like it had been sitting under a heat lamp for 3 hours.My chicken nuggets were the same.So was my bday girls hot and spicy mcchicken.The fries were rubbery. read more

A little hard to get to. If you're heading north, turn left on Highway Ave and then turn into McD's on the side entrance. This is the best McD's I've been to - clean interior & restrooms, fast service and flowers on the tables. Amazing! read more

I've been eating at this McDonald's since 1995 and tonight was the first I was yelled at by the lady at the window where they give you your order. Granted, it was busy and obviously this young lady was venting from perhaps a previous incident. That doesn't excuse her incendiary attitude. It started when we pulled up to the window and she started asking us what our order was by telling us the order she thought it was - which was wrong. I smiled and gently shook my head no and repeated our order, which was a quarter pounder with cheese, two hamburgers and a large french fry (i know, complicated order, right?). She continued to repeat the wrong order, to which I continued to smile and gently repeat the correct order. Finally we gave her the receipt and she began yelling "THAT'S WHAT I SAID" which like everything else she said was wrong. She didn't tell us the correct order at all and when she gave us the order, it was wrong. Had to give her back two sandwiches which she then snatched and brought back with a very nasty attitude "Have a NICE night!" in such a way as to say "F YOU". Needless to say I don't know what kind of criminals this McDonald's is employing and why they are allowed to scream at customers unprovoked but after 19 years I will never go back to that nightmarish hellhole again. Highly NOT recommended. You never know what kind of sick they are spitting into your food with that kind of random screaming at innocent customers attitude. That whole restaurant needs to be shut down and start all over. Lesson for today: Don't scream at customers because you are too incompetent to get a quarter pounder with cheese, two hamburgers and a large fry right. Especially now that there is social media and people like me who will share this information with every single person in my 2000+ friends list, every Jacksonville person I can stop in the streets, twitter, facebook, yelp, and every other restaurant website I can find on google. read more