The fries are old and when you order make sure you check it cause they always get it wrong. The fish sandwich is old and hard like it's been sitting When you order your food open wrapper and physically check if it's the right one. Even the apple pie make sure it's nit taro pie. Many time when reporting problems the manager gives a lot of attitude and is cocky! How you going act read more

Service is slow and don't apologize for it! 45 minutes to wait for my drive through order, best part is an order I make all the time raised almost 4 bucks. read more

After Memorial Day, they had a lot of drive through customers. So I decided to walk in n place my order. I only purchased two items during my 15 minutes or so wait. The food seemed lukewarm not hot. Be ready to wait awhile too read more

The only McDonalds I know that doesn't have iced tea at the self serve drink station. So ordering that drink (and nothing else) means waiting in the queue with everyone else. Ten minute wait when it's busy. #shakehead read more

Go to the other McDonald's near Longs Drug. I waited over 30minutes for my order of a Happy Meal, Iced Latte, McDouble bundle, and large fries. read more

I ordered breakfast using the new delivery service. After receiving notice that the delivery time would be 30-40 minutes, I placed the order. No big deal. The issue came when they apparently couldn't find a driver. The time was extended to an hour, and then even further to an hour and 15 minutes. I called to cancel the order at this point and was told there was no way to cancel the order and receive a refund. Absolutely ridiculous that one of the two situations can exist: EitherI can't cancel an order that hasn't been completed yet, or an order sits for over an hour after it has been prepared. McDonald's needs to relook its delivery service. read more

Very bad service. Line is building up. There's 5 people in line waiting to order. A lady just walked out. Very terrible. Manager is Fayrenne. They need to hire more workers. read more

It's never a dall moment everytime we go to McDonald's to get ice cream they don't have like for real

The food was amazing great service very good fries, nuggets, and burgers. Every time i go to McDonald's all the workers are in a good mood and are very kind. If you like fast food I recommend this place read more

If I could give this place no stars I would. I went thru the drive thru to be told to park because the sausage burritos are not made...of course I was fine with that...well 15 minutes later a worker comes out....she hands me my bag, doesn't even look at me, or say "thank you for waiting", and digs out.....I happened to look at her name tag and to my surprise it says "manager" .... her name is Franne ... thank goodness there are other options to eat...no wonder fast food workers get paid little....with an attitude like that she's never make it anywhere else read more

Everything was good. Told the worker that they were out of ice and ketchup. We were there for about 30 mins and they did nothing to fix the problem. They did give ketchup packets. read more

On very rare occasions does a McDonald's really mess up, but an hour wait for 6 local deluxe breakfast platters is beyond ridiculous. I was asked to pick up food from McDonald's on my way to Ko'olina where some family is staying for the week. My order was taken at 19:57 pm (7:57 pm). Yes, I know it's at night, so a slight wait was anticipated. We paid, pulled to the pick up window, got our drinks and the happy meal and we're told to wait in stall 2. Fine. At 8:17 pm I decide to walk in and check. 4 of the 6 platters were ready along with the 2 quarter pounder meals. I was then told by Fahrene or whatever her name is (their shift manager) an older local lady with her hair in a top bun with a flower that they ran out of rice and it would be another 10 minutes. That would bring me to about a half hour wait. In my head I'm thinking if you knew there wasn't enough rice, you should've advised me of that when I ordered and you should've started making it 20 minutes ago. I walk to the car with whatever part of the order is ready. At about 8:30 pm my boyfriend walks in to see what's going on. At 8:47 pm I call him and he says it's still not done. I walk in and they had given my boyfriend a cone. What is he a child? Give someone ice cream to make them feel better?! Finally I see platters, but not mine. They're for 2 other orders who were waiting (because we weren't waiting right?!) I finally get my last 2 platters at 8:55 pm. And another thing, now the smoothie is crap because it's been sitting for so long. read more

Never fails every time we come through the drive thru my order is not what i ordered. Staff with hickeys all over their necks. Manager with short hair looks like she wants to fight the whole world. Then you have the other manager older lady that curses right in front of customers. Always a bad experience at this location read more

Ordered me a breakfast #7 it was $8.79 idk why the worker did but it but she charged me each thing individually and not as a meal it came to be $15.36, They won't refund my money and it seems as if corporate don't care how this location is ripping off customers. Guess this is what they're doing now to pay their workers $15 a hour and they can't even ring up orders right and even pack the correct orders. Needless to say I won't be wasting my time here. read more

So I got a filet-o-fish and fries mcpick two tonight and this is what I got...A box of soggy fries and the cheese in my filet was on the liner of the box rather than in the sandwich. I know 10:15pm is last, but at least try to do something nicely. read more

McDonald's - Fast Food Near Me - Kapolei, Hawaii

What in the world i paid $10 for this buttermilk crispy chicken sandwich combo? My fries were stale, my chicken was thin as paper and dry as dust. My lettuce was wilted and brown luckily i had lettuce at home. I ate it because i was starving and didnt not have time to get back in my car and bring it back read more

McDonald's - Fast Food Near Me - Kapolei, Hawaii

Late Night run for kids Snack :) the only con i can think of was there speaker intercom thing...it was really hard to order. other than that, everything we ordered, they got correct...extra napkins too.. hehe read more

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This location is very interesting. I walked in and felt like crying. I won't explain why as my comments might be misunderstood. It was just a sad place at the moment I went. Not sure if it is always this way, I hope not. I am having my kitchen remodeled so I have no way to cook and the golden arches where there to save the day or so I thought. I would much rather go through the drive through then sit and eat at this location. No problems with the food just the ambiance hence the rating. read more

Rating: 2/5 Date(s) visited: 11/20/2010 Food: 4/5 Service: 1/5 Atmosphere: 3/5 Price: 4/5 Parking: 3/5 This is another "Customer service fixer-upper." Fix your customer service, get your shit together, and everything will fall into place. I can't believe what I just experienced at this location. This staff is what we call in the Military, "A Cluster F***." Too many chief's and not enough Indians. Isn't McDonald's suppose to be a "Turn key" business? It's not rocket science, or having to perform brain surgery. It took way too long to get my food, with too many employees in the front and not enough cooking, or should I say "Warming up," in the back. The only reason for my 2 star rating is because I found a gift card that I wasn't able to find at any other McD's. Food: It's the "Goto" restaurant of America. I was actually looking for a "Denny's," but it has yet to be built around in this area. Service: They need to bring in a "Veteran" from one of their other established locations. Atmosphere: This is a new one, so there's nothing really to complain about. I like the automatic sliding doors. Price: Good, I guess. Parking: A lot of parking. Nothing to worry about in the mornings. read more

If I could give them a negative stars I would!!! In my opinion, they all should be FIRED! I've been there a few times and every single time I wait at least 15-20 minutes for a walk in order. Even in the drive thru they f*ck up. I ordered the big breakfast that suppose to come with pancakes... They forget to put it on the plate, so there's a giant empty space, and these dumb f*cls try and tell me nothings wrong. If the store manager doesn't know how to train her employees she needs to go! Why are they paying you to not do your job? All the employees move so damn slow i could make my own food and eat it before they could even make my order No communication between employees and even to customers , very bad customer service, (I actually herds this one black dude say " I don't even wanna be here right now" right at the cash registers! WTF?) poor training! If McDonalds of Hawaii ever needs a location for what NOT to do, I beg then to use this location!!! PLEASE!!! Let's hire some people who at least know what the word "teamwork" actually means read more

Okay... Maybe this is just because its a new store but jeez.. Step it up... Overly salted fries.... 15min waiting in the drive thru, place looked like it was in a little bit of chaos, employee running every where. I asked them to make my mc rib meal extra large and the lady replied " oh, i can give you and extra large drink, but we dont have extra large fries.." WTF!!! Get your shit together, and you'll get a better review next time... I expected a better MCD experience... : ( -Tron read more

This location is better at drive through orders than sit-in ones. I've come through this drive through many times with my family or a friend and there hasn't been any order mess-ups that I can remember. Upon my latest visit, however, my mom and I ordered in person inside. My mom insists that her order took far too long, though she's been known to be impatient. She had a point though, I ordered after her and I got my #10 meal about 10 minutes before her happy meal for my niece was done. Unless a hamburger takes that much longer than nuggets... I'm not sure what the wait was for. At the same time though, maybe there were just a lot more orders for hamburgers than nuggets at the time so that could explain the back up. After we left, I realized they didn't give my niece anything to drink with her happy meal. We ordered an apple juice and it was nowhere to be found. This was just one experience going inside so take it with a grain of salt. I just find it a bit odd that the one time I decide to go in, food came out slow and something was forgotten, when all the other times driving through, there's not been any hiccups yet. My suggestion is to stick to the drive through and always double-check your orders. read more

Drive thru took....over 30 minutes! And remember, once you're in, you are in line...no escape! I told them, you gotta comp the meal. They would only discount it! BYE BYE McDonalds Kapolei...plus I will write to corporate. read more

This location is the closest to us and we barely come but our recent encounter was missing food and missing fork utensils for platter ....

Did a mobile order and got the items, something smelled awful and I noticed there was brown staining on the cup holder. I went closer to see if it was this cup holder and it smelled like actual poop. It was so gross I went into the store just to tell them about it. The manager, who seems to be the main manager working this store during lunch time on weekends, just told me that thats how they come, no sorries, I wanted her to smell it but she didn't. She said its because its made of recycled material but unless its made from used toilet paper something else happened to it. I imagine homeless people went to the bathroom by the store and they laid their box on it or something so nasty and awful and to actually not even be apologetic to how dirty that is, super gross. I wasn't looking for anything free all I wanted was them to acknowledge they can't serve crap stained goods to customers, didn't happen though. read more

I never thought I would ever write a review for a fast food joint. But I am spurred to write this one. I'm usually a pretty patient person, but going to a fast food restaurant and waiting more than 20 minutes to receive my order is ridiculous. I don't understand why they do not stay on top of what they have and don't have already made. One would think they would drop a batch of apple pies when they see they are running low. Of course not. That would be efficient. Can't have that here. To say that at this point I am angry is an understatement. Some may say I well. You went to McD, what do you expect. I expect to not have to wait over 20 mins for a damn apple pie because they don't communicate with each other that they are out! Since the tickets are timed from when they are paid for at the register, one of them decided to clear the order off the screen because it was taking too long. So of course they forget that I am standing there beginning to fume as other patrons receive their food and walk away. Did anyone ask me why I was standing there? Nope. You would think seeing a person in the waiting area holding a receipt having stood there a long while would evoke someone to ask what I was waiting for. One would ask were they understaffed tonight? No. They weren't. They had two cashiers. Which one of them ran away from register when her phone went of in her pocket. Seriously. Ran towards the bathroom so she could answer her phone. There was another employee at the window. Three putting together orders. One at the fryer and three more in the back in the assembly line. With that many workers how is it that they just don't do something so simple as to drop a load of apple pies in the fryer. It takes 10 minutes to fry. I waited a total of 24 minutes and still none came out. I got fed up with waiting and told them to give me a taro pie so I could leave. I waited so long for that one apple pie the rest of the food was cold. I will not be coming back to this McD again. read more

Asked for fresh fries and guess what?! It was fresh! I've never been so happy with McDonalds customer service. Been her quite a few times and they have great customer service, their quick and food hasn't been soggy. Way better than the McDonalds a few blocks down. read more

Line was long so took a chance to order inside before work. I had a simple order; 2 coffees and a egg McMuffin. Girl who was taking orders on another register immediately got my coffee and when I asked the lady who was actually taking my order if I could have a tray she pointed me towards the soda area (which was fine; not a problem) I went to get my egg McMuffin which came out fast and the girl who made my coffee told me "don't worry I got you" she put my coffee in a tray and placed all my creamers and sugars in a bag! And I was on my way. Although this seems like this is their job. This lady was working another register and still managed to help a customer she wasn't servicing! Thank you to that worker! Very fast and helpful! read more

I frequently go to this McDonald's even though there are two other McDonald's closer to my house. It's definitely NOT because of the customer service. The customer service here is okay, I guess. This location is usually understaffed though. One morning we had to pull over after going through the drive thru. For a cup of coffee!!! I couldn't believe it. This location also messes up orders about half the time. This McDonald's gets 3 stars because it's constantly running it's own promotions. Their cones are only 59 cents and from 3pm-3am EVERY DAY Big Macs are buy one get one FREE!!! I would give this location 2 stars but their promotions get one extra star. read more

Wow! I thought I was the only one that had an experience with trashy crew here. Boy was I wrong!!! First, the positive... The food is good. Isn't most McDonald's? The end (of the positives anyway) The crew just is not up to par. My favorite experience was when we went through the drive through and had the classiest girl ever take my hard earned money. Apparently she spends hers on her customized line of tasteful jewelry. Today's piece was a lovely Hawaiian bracelet with the word "B$&@!" engraved. It was not tiny it was made to be seen!! Now it seems that that particular adjective describes the staff quite well but I am not sure you want to advertise it. Save the element of surprise for your customers to discover. Don't give it away!!! What's the fun in that??? All the sarcasm aside...wearing something like that is terrible. Allowing an employee to don it? Seriously wrong. I called the manager on it. She did apologize but not sure she did anything about it. My 2 cents? Drive down the road and go to the other Kapolei McDonald's. Support a location that has their act together. read more

Thank you to the SIS who was the drive-thru cashier this morning. Literally the first time EVER a McDonald's employee ever asked how my morning was going hope you pick an outstanding nail color like you did with pink read more

3.24.13 I'm a bit hesitant to write this review after reviewing some of the others below...sorry Chris P. for hearing about your milk experience--that's terrible! I really hope they don't use that milk in the ice cream...but 4 stars goes to the ICE CREAM!! Currently $0.59, yes under $1 cone--I THINK YES!! Aside from the usually cheap price, these cones have been a fav since little kid time...and even if coming out here is a little out of the way, I don't mind the drive to Kapolei to pay the "new" Target & Ross a visit. Get it while you can :) Yelp 365 Challenge: #082/365 read more

McDonald's is a big franchise so writing a bad review is not going to stop customers from going, but if you do go just make sure you look at your food before leaving the area. If you're in drive-thru DO NOT drive off until you look in your bag! Employees here doesn't care what they bag or how they make their food. Ordered An Asian salad and got a southwest, apparently they ran out of Asian salad so the MANAGER decided to give me another salad instead! The damn southwest salad wasn't even made correctly!! I wasted my time and money. This McDonald's definitely needs a third window, so you can switch out all the wrong food you get with the correct ones.. read more

hii! this isnt a review but a question , will this McDonald's have the new B.T.S menu? because if they will have it , I. WILL. SHOVE . IT . DOWN . MY . THROAT read more

This has to be one of the worse McDonald's drive-thru's ever besides the one in Windward City Shopping Center! They had asked me to park because I had "special" orders. I was parked there for 20 minutes watching numerous cars getting their order while I was still waiting for mine! Seriously, how long does it take for someone to make a couple burgers without pickles & another couple plain?! To make things worse, they didn't make any of them plain. I had to chase down the worker and tell him the order was wrong! All he could say was that he doesn't usually work at this McDonald's, that's he's usually at East and he's just helping them out. read more

If I could, I would rate this place with 0 stars. I went in this morning to get some breakfast before I pick up my husband from work. I had to pee really bad. When I went in, there was only two people, myself included. This uncle went first & then it was my turn. I politely asked if I could use the restroom first bc I really had to go before ordering. The cashier's name was Bryson or something. He said I had to order something first. I said "normally I would, but I really have to go. I'm going to order but I just have to pee really bad" he went towards this lady, which I'm guessing is his manager. Even tho they were at a good distance away, I could hear them talking. He told her what was happening & she looked at me irritated & told him to tell me "She can go but only this time. Next time, she gotta order something first" he came around the counter to go open the bathroom door & told me abt what his manager said. I just told him to come back to the counter so I can order since me ordering is such a big deal. I just wanna know what the problem was? I was the only one there besides the uncle, & what do they gain from me ordering before or after I use the restroom? They'd rather me hold in my pee just so I can order? These people so anal with their shit. If you're gonna work, try to maybe put on your customer service face. Idk what she was irritated about? The drive thru wasn't even busy, inside wasn't busy, so wth? Unprofessional & rude asf! Never again with these people. read more

When it takes more than 5mins for someone to at least acknowledge a customer, then there's a problem-especially when there's a line forming at the registers. Drivethru cashier and the one expediting orders didn't even look our way to at least say "we'll be right with you" or "someone will be right with you." An associate passes by to say "hold on" goes to the restroom & comes out a few minutes later wiping her wet hands on her shirt. Ok, 1 star, for at least washing her hands. Then she stands in front of the register and looks at other people sitting behind me. She's making hand gestures and mouthing words to them-i figured she knows them. Im looking straight at her about to say excuse me, but then she says "sorry about that." So much for fast food...15mins n still no food coming out. Line is still getting longer, about 7 people in line and that cashier is nowhere to be found. The driverthru person flags the cashier-who went to the back to probably get something to eat (bec she was chewing) and instead of taking orders, she stares at their order screens and waits for orders to come out. Really?? So the other assoc tells her to take orders and she walks ever so slowly and tells the customer "sorry about that." When i finally got my order, the friend who was talking to the cashier brings her half-eaten burger and says a cockroach came out of it. When the mgr came out and asked her what's wrong (she's back at her table at this time), she tells the mgr: "oh i threw it away" while shes still eating the rest of her order! I smell SCAM! If u saw a cockroach coming out of ur burger, u would not eat the rest of ur order. Can this location be given zero stars??? That cashier needs to be fired! Or ill be nice and someone needs to train her better. read more

One star = zero star for this place. Really bad customer service at the drive thru. So my husband orders a meal and asks if he can substitute a drink to a mcflurry and was told in a sassy way "no cannot it's an ice cream." Then he asks if he could get a strawberry smoothie instead, with no reply from the worker my husband says "hello" (my husband is very patient) so when he said that the rude worker lady says "yah I'm still here". The manager needs to teach that rude lady how to answer back to her customers seriously! read more

7put a note before before before the drive thru entrsnce that your damn milk shake machine is down! waiting in line for 20 min only to find out your machine is down- now stuck in the damn drive thru lane for another 30 minutes just to have to go to another one! seriously mgmt put a fucking note way before the damn entrance to the drive thru! you really got to be smarter than you appear to be! but then again.... read more

This is the worst McDonald's on the island. Their cooks just throw everything on the bun without care. I waited close to 20 mins in their drive through only to come home to overly dry chicken on a burnt bun. When I call to complain they wanted me to bring the sandwiches back! That is the last thing I want to do after a long day! Never again will I go there. read more

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