Never order curbside pick up from her 2nd time they take over 25 mins. Tried to cancel through the app didn't let me bc they said they had already started. Went inside no one came to help front desk. Had to go through drive through and make a line to at least get my refund. They didn't the guy at the window said he couldn't help me. 2 window gave me my food and just said sorry. Who ever manages this place need to be replaced they don't have the staff necessary. read more

Updating my review. I ordered via DoorDash. Arrived at 10pm. Didn't take long at all. Very surprised how the food was still warm when arrived. The filet a fish was fresh, and fries were just right with a crunch. So I'm giving more stars this time. Not sure what changed. New management? We'll keep it up. Sometime we get a craving for late night meals. read more

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On 2-4-2026, I drove in with an order of a 4 piece McCrispy, a McDouble, and a Small fries (which should have been $1.00) and was charged FULL price for the fries and given a REGULAR cheeseburger. When I asked the guy at the window why my order was wrong, he said he'd get a manager, and NEVER RETURNED!!! Instead, I was rudely handed my food, and the window shut on me. Is THIS how you treat customers, ESPECIALLY when YOU are the ones at fault!?!? I will NEVER go to ANY McDonalds EVER again because of this RUDE behaviour, POOR customer service, and LACK of customer fulfillment. This is why businesses go OUT of Business, because they HAVE NO business in the food business!!!! read more

McDonald's - Fast Food Near Me - Kent, Washington

Ive been here and I absolutely hate it. Theres been hair in my food countless times, (i know it's not mine, i have blue and black hair, the one I found was brown.) Their costumer service is terrible and it takes atleast 15 minutes for them to ring you up at the front register. They've also messed up my order multiple times and took forever to redo them. read more

ordered a Quarter Pounder no Cheese and they out cheese on both sides of the burger to hide that they had burnt it. This is not the first time they have done this to my food order if I could post the picture of the burger I would. i am going back to Burger King that has never messed my order or burnt my food. read more

I was opening my food and I send a big piece of hair that wasn't mine and I would have ate it if I didn't cut it. read more

McDonald's - Fast Food Near Me - Kent, Washington

Ordered a large fry and basically got a medium. I used a reward for a free large fry, idk if it's because it was free that my fries were in the size of a medium but doesn't seem right. read more

McDonald's - Fast Food Near Me - Kent, Washington

They really need to fix the speaker and microphone, communication while ordering in drive up, is frustrating. There are better late-night options read more

I saw one of the crew eating at their work station and not using gloves while heating the tortilla wrap. I feel bad to whoever ordered that.

They charge you extra for cheese but only give you a full slice lol. If you don't ask for extra, they will put a quarter of a slice. So small like squidward taking a bite of the burger. I like that they're 24 hrs but damn why so greedy!! read more

told me to ask someone else for the bathroom and when i said i did they just said it was dirty and i couldn't use it. they have a young african american man doing all the dirty work and the rest just stand and talk while handling food with their bare hands, they had cookies they were eating WHILE handling food. bad attitude. cold food. go to literally any other fast food restaurant but this one. the gas station stuck to it getting a one star too. fire everyone read more

Have been here 3 times and each time my order was not correct or missing items. Staff make you feel like you are inconveniencing them by ordering food from there. Terrible service. 15 people in the back, nobody working the front register even when there is a line. I was in line with a person for 15+ minutes and all they had ordered was an iced tea. read more

Why do you hire people that can't read or don't know how to communicate with the cook or the person calling out the orders? Corporate should audit these idiots. get new management at this location please! I'm always getting wrong items and Then when I let them know the manager doesn't understand or she doesn't want to do it she's always combative. what is the world coming to when Americans cant enjoy a simple McDonald's meal? read more

On Monday 4/21/25 I ordered my chicken sweet tea and happy meal. I am 4 months pregnant and I found Bugs (dead ants and another bug) in my sweet tea. I live in Covington and couldnt drive back to the McDonald location. When I was in town on Friday 4/25 is stopped by with my receipt and the tea with the bugs in it. I brought it to their attention they stated they are aware they have a bug problem their eco lab came back for ant infestation and refused to refund me my money for my order. I mentioned to them I tried calling on Monday and Tuesday and kept getting busy signals. The manager said their phones haven't worked in a year. read more

Maybe new owners or I don't know , but it's a better place now . They took my order and everything was fast and my meal was good too , didn't had to wait 30 mins this time thanks God . read more

Idk if it was a ma ager working the sec window today she dropped my lid to my drink, on the dirty coumter and ignores me when i say dont use that lid and she puts it on my sweet tea anyways so i say can i have a new drink now she says its ok its clean i said no thank u mam she parjs me then.. So i go in to ask the other gal to make sure its a whoke new drink and the manager comes up interrupts me and the kind little gal while we were discussing the drink and that is rude and unprofessional to treat a payi.g customer and a co worker that is running ur business. Train ur managers on ki ndness. Thats all read more

I can see why all the negative reviews now. I figured I would try it anyway. How can you screw up making burgers right? Only ordered 3 items, Crispy chicken sandwich, fries and Filet O fish. The fish sandwich is good and in fact looks perfect. The crispy chicken bun is burned and every bite I had was burn taste. The fries is warm and soggy. No one ask if I would like ketchup or anything. Really, how can you screw up something so simple? read more

McDonald's - Burned crispy chicken sandwich. - Fast Food Near Me - Kent, Washington

I ordered 20 piece spicy nuggets from this place. They gave me a box of ten then they gave me a double boxed 8 piece. I also asked for 4 sauces and they gave me two for 20 piece. DO NOT GO HERE. STAY AWAY FROM THIS PLACE. There is one on SE 256th ST that is better. read more

McDonald's - 2 boxes 8 nuggets?! - Fast Food Near Me - Kent, Washington

I had just got off work and was driving back home from Seattle. I came to this McDonald's place my order and paid for it after they took about 20 minutes just to get to the first car that was there before me. I placed my order with the lady I get to the window. She tries to not hand me my bag and asked me three different times what I got as if she didn't speak to me 2 seconds prior It was a older asian woman and I just feel that that behavior wasn't absolutely inappropriate quite unnecessary and very disrespectful!!! read more

Asked for 4 ranch cups lol they said they charge for ranch at night, haha but not in the day time.??? Wtf Bitch please if you don't charge in the day you sure as fu*k aren't charging me at night! read more

McDonald's - Crappy McDonald's - Fast Food Near Me - Kent, Washington

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Helpful hint: when your shake machine breaks down STOP taking orders for them! You had the line so backed up that many gave up and left the line. read more

Really bad location. Was turned away an hour and a half before advertised closing with the reason of "we are only accepting DoorDash and Uber orders". Only cause the customer to pay more for the shit food. Has forgot whole sandwiches on orders in the past. Surprised they are still open. read more

This McDonald's suck! They are sooooo slow! Literally sat in drive through for 45 minutes and when I got up to the window, the chaser was rude! If I could give them a zero, I would definitely do it! And they never change ! They don't even try to change their customer service skills or try to run their business faster! Worst McDonald's ever!!! If this wasn't so close to our house, I would never ever come here !!!! read more

If I could give them zero I would. I asked for 4 fresh chocolate chip cookies, they gave it to me cold (as in they've been sitting there for how long??), I ask for them to be warmed up, and they nuke them and hand them back after making us pull forward. These are all 4 cookies stuck together and inedible. You are better off going to the Mcdonald's on 256th St!! It's not that far from here. read more

McDonald's - The workers here do not give a fuck, you're better off going to the Mcdonalds on 256th St, it is not that far from here. - Fast Food Near Me - Kent, Washington

Hair. There was hair in my McMuffin, fucking nasty as fuck. Don't come here, they take way to long just to eat trash.

This is the worst I've seen a McDonald's. I'm speechless. Customer service horrible, food horrible, and it's definitely not a clean environment. read more

This ppl need to know how to turn of there system for no order could come in cuz when I pregó girl is hungry late at night and get charged twice and waiting in hour for my food and still not get nothing that's not coo... Bad customer service read more

McDonald's - Fast Food Near Me - Kent, Washington

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The drive through here is ok. If you're in a hurry, DON'T order inside. My latest visit took 19 minutes from ordering to get a nuggets happy meal, McChicken and coffee. At least my daughter had time to play at the indoor playground... read more

If I could give zero stars I would they make people wait in line for hours just for them to say they can't take your order or they are short staffed. Close the damn place down if y'all can't take people's orders! Please don't go here they suck. read more

Everything was good until they forgot my sweet & sour sauce...now I'm eating these 10pc. with no sauce...

Wild for waiting nearly an hour for food. Idk what is going on in there but customer service sucks.

The fries where cold didn't receive my pop they don't check things out very good when ordering online

I sat in line for about thirty minutes and they didn't even make my food right which was very disappointing

This location sucks... plus every time I would stop in they would make up so many excuses to why they can't serve us. It's been plenty of times where either they don't take card or that they would not answer and I would see the employees in there... Monday morning around 3am: My husband and I decided we wanted something quick to eat so we stopped by and tried ordering lunch items but the girl told us that they were serving breakfast only (3am is kind of early to be serving just breakfast) so we told her that's fine and that we started telling her what we wanted and no reply... we sat there for awhile waiting. We ended up leaving and found her just standing by the register playing with her fingers... I don't even want to order here anymore. It was also gross to see her messing with her nails. Just awful customer service! We ended up going to McDonald's on Meeker and I absolutely loved my experience there. They were still serving lunch, employees were so friendly and we got our meal pretty quick. read more

2nd time in a couple of months we've eaten at this fast food restaurant and fry container was not full and the food gave us indigestion. The other food item was a cheeseburger with no onions. We don't have the same issues with other locations, just this one on 240th in Kent. The restaurant needs a new manager and/or a new franchise owner. This is the reason it's been two months since the last time we ate there and nothing has changed. We will no longer eat at this location again. Remember, quality issues generally starts at the top. read more

I literally stay across the street and it took 2 hrs for my delivery. Fries were burnt and food was cold. Don't come here better off going to another store. read more

I'd give this mcdonalds a 0 if I could. They take forever with the orders and the manager has the worst customer service skills possible. Clients are calling for her attention and she will ignore them. read more

So I decided to get a burrito and it looks like it got bitten. Then we said a small smoothie but they gave us a medium and the person there didn't understand read more

McDonald's - This is the burrito when I got it - Fast Food Near Me - Kent, Washington

Why is this place always have something going on! They are either reloading their computers or system is down or "I'm sorry we are closed" and the people here don't know how to talk to you, they can be rude. It's supposed to be open 24 hrs isn't it? read more

Currently waiting for an order I placed at 2, I pull up with the confirmation number and they said the store is closed. I tell them I already paid I'm not leaving without my food. Then they said their computers are resetting and they lost the order. But that the order would be done by 3 because of their reset. I don't know why it takes a whole hour but they shouldn't have accepted my money for the order if they couldn't fulfill it. It's so ridiculous I could've went anywhere else but I placed an order on their own McDonald's app for the sake of "convenience". I would not recommend this place, the staff is rude and the hours posted literally on the window is "24 hours". Literally the same window that she is speaking to me through, telling me they're closed. read more