As we bounced from parking lot to parking lot in Kittery, ME, my friend suddenly spied a McDonald's and made a bee line for it for her morning coffee. Theirs is good enough to drink with just a little milk and no sugar. They even had a drive-through, so we didn't even have to leave the car! read more

McDonald's - McDonald's 5/2018 - Fast Food Near Me - Kittery, Maine

Easily the worst fast food place i've ever been to. Staff is not friendly and can't seem to make an order correctly. Tried filing a wrong order complaint after consecutive wrong or missing items and received a pre recorded email assuring me they are "committed to serving the highest quality products possible" and how well trained crew members are, no offer of compensation for wrong or missing items. Thankfully there are so many other choices close by! read more

This is the worst fast food place I have ever seen. One part of my order was a plain cheeseburger so just cheese and meat. I had to bring 5 burgers back up one at a time. They simply could not get it right. By the 6 th time asking my other $45 worth of food stone cold. I thought I was on a hidden camera show or something. It was absoloutley rediculous. Just don't bother going save your time and money. Negative stars. read more

The manager Morgan got me some hot nuggets on a slow night, great food, even the ambiance was cleaned! read more

McDonald's - The manager Morgan hooked me up with good food with great service, thank you! - Fast Food Near Me - Kittery, Maine

We are at the Kittery McDonalds. Service is terrible. We ordered two plain cheeseburger. Both came with onions. Took them back. They managed to give us one plain and another one so plain there was actually no burger. Ordered a chicken ranch wrap with no lettuce. You guessed it.... Lots of lettuce. We are not here at peak time. Why was this so difficult? read more

I don't see why there are so many negative reviews. I go here at least once a week, pre-order through the McDonald's app, get some great offers (and their rewards program is pretty darned good). I always use the drive-thru and the employees are always friendly - and fun! Nate is the best, he is always smiling and laughing. The food is good for fast food. If you're expecting anything more, than go somewhere that isn't fast food. read more

Always fresh. Food usually comes out fast. I think the whole concept of a dollar menu is good, but then they changed it to a $1, $2, and $3 menu. Lower the prices, it doesn't cost that much to make read more

Not fast. Not even a little fast. I don't understand how every other one of the billion McDonalds restaurants can do this and Kittery is clueless. Took Star away because they brought out multiple orders for the people after us. Never again. read more

Hot fries! Needed a large Coke and hot fries on road trip. Tried the 2 cookies for $2. Hot and fresh cookies! Fast and friendly service.

Fastest order completion I've EVER had at a McDonald's. Everything was fresh. Thank you!

This used to be the best McDonald's. Over the past 2 months every visit has been an issue. from wrong orders, long, wait time after ordering, stale buns, cold food, missing condiments, can't even even get a napkin into the bag. Just had my fifth visit in the past month and every visit was as bad as the next. On top of that really unfriendly service, what has happened to this location? read more

This is honestly the worst McDonald's on the planet. Long waits for easy orders, rude employees, wrong items, the food's been sitting around too long, you name it. My wife and I now drive to the one in Newington - and we live two minutes from this location. read more

Coffee is a hit or miss. So far 2/3 tasted good. Friendly service, clean, very spacious, lots of parking. My fries tasted like cinnamon one day. @__@ I don't know if they use the same oil to fry their sweets or it was by accident but even my fingers were left smelling like cinnamon. :9 Enjoy! read more

McDonald's - Medium ice coffee $1. - Fast Food Near Me - Kittery, Maine

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LOBSTAH ROLL 8.99 you get what you pay for, folks. There's a reason most places charge double that price for lobster on a hotdog bun. This thing was offensive. It tasted like it was cooked, frozen, thawed out during the Bush Administration, then served to unsuspecting tourists for nine whole american dollars. Criminal. Got a happy meal too, which made it obvious this spot is a high-volume location. Everything was definitely on a warmer for a while. Hard pass in every sense. read more

A + in every aspect! Super fast, great food, service amazing and employees super friendly !

We needed a little break from all our shopping so a quick stop here for an ice coffee(McDs always seems to have a great tasting ice coffee) and an urge for soft serve cone we were able to get both and sit and relax. We had planned to go to a local ice cream spot but the line was super long, so to save time and have a little peace and quiet, we came here. Only one in the outlet area, we stop in probably once each trip up here. Typical McDs, clean and served quick. We must time it right, as we never seen to hit the rush crowd. read more

Very fast service the employees had smiles on their faces the facilities were clean and the food was hot when picked up

Best one so far. Sorry to our last favorite, new man in town. Ordered on the machine. Starving so got something new today. Honestly gonna be my new go to. Best nuggets. Had a very nice display with all condiments, get your own drinks, we love not needing to ask for a cup. Huge inside. Separate room if you need a quiet place to study. Spilt my soda and it cleaned itself . Awesome. Coloring sheets. Has advertisement to help international students have a home to stay at over the summer. Very charitable, charismatic, kind. read more

Incredibly bad service. Waited at the drive thru pulled up to order at 10:47 am. Ordered some breakfast sandwiches and was rudely informed that breakfast was not available. Nothing on website, probably a good thing food is generally below average for McDonald's. Avoid and go the Portsmouth if you want nice service and good food. read more

so i used to get ketchup and pickles only on my burgers (which was great they never messed up), then they changed their pickles so i started getting only ketchup. every single time i asked for burgers with ONLY ketchup, i would get an absurd amount of onions on them. every. single. time. which i didnt mind too much, their onions are good. so i started asking for burgers with ketchup and onions only, only for them to give me cheeseburgers with ketchup, and like 4 tiny little pieces of onions on the bottom bun. so NOW i ask for ketchup and EXTRA onions only, just to get an overwhelming amount of onions both on top of AND under the patty. im talking like an entire tablespoon and a half on both the top and bottom of the patty. and a sprinkle of onions literally on top of the bun. whatever though right? i can just suck it up or scrape some off. except now i swear these people have it out for me or something lol. i normally will get 2 cheeseburgers when i do go to mcdonalds. i either will get one burger that doesnt even have a patty on it, so it's literally just cheese and freakin bread, or i get a normal cheeseburger with everything on it with the most absurd pile of mustard. i absolutely despise mustard, its literally my worst enemy. so im sure you can imagine how i just wanna cry everytime i get home, take a bite and just taste the most vile taste ive ever had in my mouth. i had already left and gone home to eat, im not gonna get back in my car and go ask for them to be redone, most of the time they aren't even redone properly. there has been multiple times where ive gone back inside to have my food redone, or ive called to kindly ask them to keep track of what they do. they literally do NOT answer their phones. the last time i called that mcdonalds and they answered was like a solid 2 years ago. (they should be glad im not allergic to what gets put on my food when i ask for it not to be!!). thanks for coming to my mcdonalds ted talk. as for you, kittery McDonalds, please get your shit together and make my food right so i dont have to continue to make reviews, thanks love u bye read more

Hot Garbage!! Screwed up the order 3 times back-to-back. Honestly, I should expect it. Working at McDonalds doesn't exactly require any kind of, well, anything? read more

The food was good and predictable McDonald's. My biggest issue was this: The infant high chairs were shaky and the screws needed tightening. Be warned. I chose to not place my 18 month old in it and just had her sit in the booth with us. read more

Vicky Potter has Worked at McDonald's for years would Love to give her a gold star for all the hard work and dedication she has for the kittery McDonald's " Why To Go Vick!!!! You always have a smile in the Morning ! read more

Worst customer service I've ever experienced the way that staff speak to customers is unreal. I had a bad experience 2 months ago contacted corporate about it they emailed me saying management would contact me never happed. Not one to shut a business out for one Bad experience. So I thought I would try it again this evening I drove through drive-through gentleman who took my order was very rude told me to hold on after I gave him my order. A little common courtesy from your employees Mike help this business out. I can only take they learned from the management who refused to contact customers after a pretty big concern. And I once again will be contacting corporate something needs to change at this establishment. read more

Fries was soggy from sitting in the fryer to long. Customer service wasn't good at all,I was trying to be friendly but nothing no smiles giving dirty looks I asked for boy and girl toys they gave me just girls they weren't that busy two customers there. read more

Good McDonalds they don't mess around when you ask for extra anything which is AMAZING and RARE at least for mcdonalds by me

Three strikes for this McD's! Shorted us on the change from a $20, Gave us ONLY ketchup (no onion, no pickle) when we had asked for NO ketchup, Gave us a medium Diet Coke that was just a little over half full! Avoid this one!!!! read more

First off all day breakfast is the best thing Mcdonalds has done since they introduced the filet o fish sand which back in the 1960s I'm a huge fan but never have the time because I work early in the morning Now I go at 7pm and can get an egg mcmuffin It's awesome Also this Mcdonalds for being as busy as it is it is extremely well run and the staff are always nice A+ to the management here they know what they are doing read more

Worst Mcdonalds in the area. Always cold fries, always awful service, and always sloppy sandwiches. Waited at the drive thru for 15 minutes with no answer, by then it hit midnight and they closed. As I rounded the corner I could see one of the staff poking their head out watching me leave. read more

Went today and asked if I could buy a box a straws for my sons school project. The woman was so rude and annoyed for me even asking. Then told me no after "asking management". If Mcdonald's wants to improve their image here is a great place to start. I could of easily taken the straws, but didn't. In addition she was rude to a cashier that was clearly new and trying his best when he asked for her help entering an item. Edit. The Kittery Burger King across the street happily donated a bag of them to us. read more

customer service was kind, but very upset to hear that they did not have snack wraps. really looking forward to them. juts so depressing. i can't even think about it, brings me to tears. if you want a snack wrap, don't go to the kittery mcdonald's. read more

This restaurant has the worst customer service and inadequate management I have ever witnessed. As a former McDonald's restaurant manager I would be embarrassed to tell a customer a featured menu item is not available let alone tell the same customer four times on four separate visits over the course of two weeks the item wasn't available. Tonight was the last night this particular franchise will have a visit from me. If I could choose a ZERO star option I would. read more

This place is awful, especially in the morning. Incredibly long wait times, rude service, cold food. My wife tried to buy breakfast but the manager taking orders had us wait so long that we couldn't get breakfast anymore. Refused to accommodate us even a little bit. Our food is on the All Day Breakfast but it was still a long wait. Skip this place, or just prepare to be dissatisfied especially if the lady you deal with wears excessive makeup, I think she looks to ruin customers days. read more

McDonalds is one of the very few restaurants available for the tourists/discount mall shoppers in the Route 1 area of Kittery. Across the street sits Burger King. You would think that this would motivate some kind of rivarly in business quality or promotions but these restaurants are all being run by young kids and a handful of Colley-McCoy Corp lifers. Translation: the only thing this company cares about is the bottom line financially. First the good: There is plenty of parking as the parking lot shares their parking with the malls. Secondly, the wait time is generally acceptable. The food is fresh and I have seen food thrown out that is an hour past its' expiration time (breaks my heart). The bad things: 1) CLEAN the rest rooms! Every single time I go in there these OUT DATED rooms are disgisting. The hand towel dispenser is usually empty and the toilets are in need of better monitoring. A schedule needs to be adhered to as far as checking and cleaning those bathrooms. Also, the toilet paper is often empty and not refilled. I feel bad for the foreign exchange students who work there for a year (or work VISA students) because they are pretty much slaves to the corporation or they will be sent back. I also feel badly for the people whose jobs were taken for cheaper labor. Colley McCoy (the owners) will hire managers and expect them to work 65-70 hours per week and many have seen a personal toll on their family/life. So, be kind to the person behind the counter--the ones on salary are working crazy hours. In truth, one can make a good salary as store manager and they are skilled in food safety, etc. so you are safe eating there. In Kittery there is a nice play area--just watch the children as it adjoins the very busy parking lot. Don;t hesitate to complain if something is not to your liking--you are the corps eyes and ears. If you don't get satisfaction, the corporate 800 number is plastered everywhere. In closing, clean up your toilets, Kittery, and get that under control. The food is fresher than Burger King for the most part but it is pretty much a toss up. (Tip: Don't eat directly off of plastic trays--the are often put back without washing them-they are supposed to be washed and sanitized but sometimes workers will take a rag and brush them off. Yuck. Just put something over the trays if you are not sure--a study showed that is a common form of food borne illness transmission. Safer and more sanitary than other fast food if time is short and you have kids. (As to the TV question below, it has one but it was never on, so not sure if that got fixed). read more