Excellent customer service. I will service by the manager here, Luis everytime I come to this location, I have an excellent experience. Food is always hot & fresh and the place is always clean. I love this location. 5 stars read more

This is just about the management here is horrible. Took little ones for an afternoon lunch. Bought a pair of happy meals. When the kids were playing in the play area they cleaned the tables and tossed the toys in trash. When I asked for them to replace the toys the manager was pushing back saying they can't replace the toys. She was rude about it as well. Just horrible service. read more

I wanted to check out this location now that the old benches have been replaced. Hurray! Very nice! Problem this was the worst lunch experience ever. This is Sunday, Oct 26, 2025. 1:03pm. No manager in sight. Complete chaos. Let me explain. My order for 5 people was wrong: 1) Missing a burger fries and drink meal 2) Gave a wrong double cheese burger 3) Missing 3 ice creams 4) Missing milk for happy meal 5) Left my order at the counter even though I requested table delivery. 6) Took almost 20 minutes So basically I had slow service and half the order is wrong. And no I did not pick up someone else's order. My receipt and order number were on the tray; it was my order. No one bothered to check the order before leaving it cold on the counter. No manager in sight. It got busy at some point but that means everyone has to focus more as to not get the wrong orders. Very disappointed. I was going to give more stars for the new benches, but now I wish I could remove a star for such bad service. I think the drive thru is fine, but there are a lot of inside diners who expect the same service. read more

McDonald's - My order. Half of it was wrong when I got my food. - Burgers Near Me - La Canada Flintridge, California

This used to be the best McDonald's. After the renovation, maybe it's new management or lack thereof but it's gone way downhill. The last few times I came here they had no manager on site and everyone was panicking, they forget items, and today they way overcooked the fries like 9/10 fries were hard as a rock and the meat patty for the quarter pounder I ordered was undercooked. I wish the old management would come back read more

Since the ipads the cashiers are never there its such horrible service.so much time is wasted standing around. Mcdonalds used to be about customer satisfaction and affordability. "Fast food" now its slow speeds. And the food is just not worth it anymore. read more

McDonalds use to have the best fries around. McDonalds in La Canada is one of the worst around. The fries are never fully cooked. I do not go to McDonalds often, but when I do I have high hopes that their fries are cooked correctly. Today I asked for my fries to be well done. Was asked to pull into one of the parking stalls, no one was behind me, 10 minutes later I was given limp fries that were not cooked very well at all. I would not normally take the time to do a review but I'm done. McDonalds prices are so high their quality of food product needs to live up to their prices. I worked for McDonalds when I was a teenager and our General Manager would check the temperature of the fry vats weekly. He would also check the timers. It's obvious that this is not done. If I get a McDonalds craving...I will drive to Tujunga or go to some place else. read more

Awful. Fully remodeled? They closed the lobby for this. Don't care about the customers who dine in. read more

McDonald's - All of the booth seats look like this. - Burgers Near Me - La Canada Flintridge, California

The training here is subpar or the people working don't care. I ordered through the app got chicken nuggets, but no barbecue sauce came through even though I ordered it on the receipt. I tried to explain to the girl in the drive-through that the drinks were off and she offered me another one and I got a Sprite instead of a Coke and that mixture was off also. When I got home, I called to let them know that they forgot my barbecue sauce and that my drinks were all off and the person on the phone said that we can give you a refund if you drive back but could not credit my account back even though it's through an app. Customer service was poor resolving this situation. There was nothing they could do except for me to drive back 20 minutes to get a refund and drive another 20 minutes to eat. read more

Had the table tent in full display, yet my order didn't seem like it was coming. Went back up to the counter and saw it sitting there. Wanted a refill, but with the sudden rush of students, couldnt get anyone's attn read more

This place has gone down hill since the remodel on the front end a few months ago. The entrance is not inviting, the food is smashed, and there is zero presence of customers service. I swear, it's only a matter of time until Tesla Bots run this location entirely. Check out my smashed cheeseburger! read more

McDonald's - Smashed Bread Cheeseburger Delight - Burgers Near Me - La Canada Flintridge, California

If you like ordering McDonald's and then them getting the order wrong, this is the place to go. Doesn't matter how simple I promise you will get a random item from the venue instead of what you order. read more

3 times in last 3 weeks..order was wrong. Kiosk ordering sucks. They ask you to take a table tent and don't bring order to table...many people. Staff gets annoyed if you don't do a mobile or kiosk order and they actually have to wait on you. Won't be back to this one ! read more

We use the drive thru to order some drinks after a very hot sunny walk from Descanso Gardens. They didn't mess up our order and I had a great Large sprite drink. read more

Maybe my standards are skewed from visiting international McDonald's... but I definitely expect more than my entire meal being incorrect, smashed and cold in my bag. No receipt included in the bag either. read more

The vanilla ice cream cone and the French fries here are super yummy! It's kind of quiet but very spacious inside. There's a screen you could play on and a playground. Love the hello kitty kids toy too! read more

McDonald's - Burgers Near Me - La Canada Flintridge, California

Do not go here on New Year's Day...or if you don't see a long line. We just ordered 3 Filet-O-Fish and oddly noticed no cars in line for ordering food. We took the food home as usual but all 3 sandwiches had fish filets that were stale (chewy) and dried out from being under heat lamps all day. Gross! We ate the centers which were almost normal and threw the rest away. It's a sign of the times. A race to the bottom. Buyer beware...even at McDonalds. read more

I am not a Micky D's fan by any means, but we dropped by here on our way to a hike, and my friend wanted to grab breakfast. I had the 2 for $5.50 sausage egg McMuffin, and it was actually very tasty, just the way I remembered it like a decade ago... since I don't frequent McDonalds much. The customer service was great, and the employees worked hard. They were friendly and got the orders out fast. The restaurant was very clean also. Happy eating! read more

Fellow Yelpers, ALWAYS check your meal before leaving here. They can't follow their own printed instructions on the order. June 14, Friday. Ordered a few meals today for lunch. One was a '2 cheeseburger combo' WITHOUT cheese on both. The order was taken correctly as noted on the receipts, all the receipts. Even the order ticket receipt attached to each wrapper specifying what the contents are. --- NO AMRCN Cheese --- Opening both up only to find....CHEESE! ON BOTH! Unfortunately, the food can not be eaten now and must be discarded. Waste of money, thanks McDonald's Friday lunch crew. Please do better. Train better. Read the order slip. Pay attention. read more

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It's 6am Saturday and I think there's only 2 people working. The food is barely warm. I had to ask for a fresh hash brown and stuck it inside my cold breakfast sandwich just to warm it up. why only have 2 people on a Saturday morning? I really need to remind myself harder and harder that McDonald's Corporation is one of the BIGGEST CROOKS IN THE USA! read more

This is an overall good McDonald's location. The food here is as delicious as any McDonald's place, AMAZING! The interior is nice and has an appetizing color scheme such as red, brown, tan, etc. The play place is really nice for kids but depending on the day it is kind of dirty. Also the booths are all basically ripped up and it is not very comfortable on the scratched, torn spots. The service is good but the employees sometimes forget parts of the order, but only occasionally. Lately the Ice cream machine has been Broken for the last few days so that was a bummer, it was Broken from Saturday to Monday at the time I'm posting this. I always come here because of how convenient it is. It is nearby, and serves as a good and easy lunch place, or a fast breakfast. read more

Yesterday I was there in the afternoon and they took a long time to give me my order, I hope they improve that because it is supposed to be fast food but there was nothing fast read more

This review is just for the drive thru, we were here for breakfast. There was long lines, yet the cashier was really cool. We received excellent service unfortunately I didn't get her name. Thank you soo much. Very convenient when passing through. read more

McDonald's - Outside - Burgers Near Me - La Canada Flintridge, California

There is a cashier, Seon, who served us. He was absolutely excellent! I was so surprised of how friendly, clear, and exacting he was so I asked him how long he had worked at this McDonald's. I expected him to say several years because he was so professional. He responded that he is only worked a month. Seon is a superstar and you need to hold onto employees like this. It makes all the difference in the world for a McDonald's. read more

This is the dirtiest, most disgusting McDonald's I've been to. All the tables are full of trash and the floor is disgusting. It is 8:45 pm on Friday 10/24/25. It's pretty empty. I decided to go to this McDonald's instead of the one in Tujunga because I figured there would be other restaurants around it and it would be a nicer area and boy was I wrong! The one in Tujunga has crazy and homeless people but it's not dirty and disgusting like this one! read more

Who knew la cañada McDonald could be so ghetto! Pains me to write this bc the day crew is always so kind. But wow! Order $52 worth of food drove all the way home and we had none of our fries in our order. We drive back for them to be like "what fries?!" (Mind you the manager claims that. Ummmmm the fries we paid for ma'am. Do you think I want to drive all the way back?? And on top of that we tell her that now our entire meals are cold and she's like "yea I can only give you the fries" What sh!t customer service you guys have at night! And it mainly came from the manager! Get some customer service training ma'am! Not my fault your employee (tatted guy) hand out food out wrong! Will never EVER come here at night. Would rather wait in line at in-n-out . Shoot even Burger King is quick to remedy THEIR mistakes. read more

There is no changing table in the restrooms! What?!? There are lots of kids there. I had to use the front seat of my car. Come on...this is 2025. read more

Review only for the inside which was recently closed for remodel. I was excited to go inside and see the changes. Absolutely pathetic. The self serve soda fountain was gone, which I was not at all surprised about, but now there are more self order kiosks, less registers and it is just dark and small at the order counter. Lacks so much color. Most surprising and disappointing was that they were too cheap to resurface the booth seats. Absolutely pathetic and looks ghetto. read more

McDonald's - Distressed and beat up booth seat. - Burgers Near Me - La Canada Flintridge, California

We had to drive back 30 minutes because they forgot half of our order, we spoke to the manager and were given no refund or apology whatsoever. The manager who was working on April 4th at 10:30pm was rude, made faces at us and provided 0 apology whatsoever so now our food is soggy and cold. Skip out on this location, the workers and the manager especially is incredibly rude. read more

Wish I could give them 0 stars. They get paid $25 an hour and they still can't get your order correct. Need to try to get workers that can actually think. read more

I typically don't write reviews for fast food, but hopefully McDonalds corporate looks at these. I am not sure what possessed them to "remodel" a perfectly good location but if this is the plan for other locations, STOP. Changes they made: no more refills, no more kids sizes, no more table service, barely any counter. Food came out awful. Eggs were barely solid. They either removed or forgot stuff in the breakfast. Kids stuff inside was either busted or not working. Bar is pretty low anyways, but this location seems intent on challenging it to set it even lower. read more

I'm not a "frequent visitor" but so far Everytime I've been here the food was always good and hot/freshly made I usually get the same complicated order and they always get it right which is great because the McDonald's locations in Glendale on 1. Central and 2. Colorado St. always gets it wrong. The service has always been friendly and professional to me and I can respect that. read more

It hurts me to leave a bad review for my hometown McDonald's that I frequent weekly. But I had a really negative experience today: I went in the app to use a 50% off cookie coupon. When paying for it went through as a no payment necessary order. Which was great yay a free cookie! But when going to the pickup window the manager confronted me about the free item. While I get the app might have accidentally given me a free cookie vs a 50% off discount. He proceeded to yell at me for not paying and he can't fulfill the item making it seem like I tried stealing from the restaurant. He didn't try offering me the cookie at 50% off even. I was okay with not getting my free cookie, but was humiliated by the manager over a less than dollar purchase. The app was glitchy but the attitude of the manager was unsettling. read more

My bf said maybe fill it up a bit more . First time at this McDonalds and was to shy to ask for more so he told me I should leave a review instead :) read more

McDonald's - Frozen Hawaiian Punch - Burgers Near Me - La Canada Flintridge, California

One of the better, cleaner McDonald's IMO. I never had any service issues at this location. I usually do pick-ups or table service and every time I've gotten my order in a timely manner. They have a play area in the back for kids as well. It's not big, but it is a lot cleaner than other sites IMO. read more

Waited so long to try the steak bagel. Not what I expected. Just dry meat on a dry bagel. Wasn't even hot and fresh. Oh well I'll just stick to the McDouble's. read more

Left without eating the meal i paid for. Placed an eat-in order at the kiosk. You take a table number, 3 in my case, and they bring out the meal to you. My printed receipt was blank, due to empty ink apparently. Went to a nearby table, sat and waited. And waited. And waited. Meanwhile the manager was calling out 3-digit to-go orders. Eventually he yelled out "568.... Table number 3??!!!". Aha! Finally. I get to the counter, and there's my order sitting there, unattended. The items are stone cold. The room was filled with various customers, truckers, kids, etc picking up orders and milling about. Not going to eat 15 minutes old unwrapped cold food that god knows who's interacted with it. Unsanitary. Incompetent. Didn't do the at table delivery as described by the kiosk. Unattended open food left to rot on a public counter. disgusting. No refund. No sorry. Nothing. This place sucks. Bad. read more

Just received a call from a McDonalds representative. He will do further investigating. Kudos to McDonalds for the prompt response.

went here and had a very simple order, yet they got EVERY single thing wrong. Can we have sauce please? Yes! (no sauce) Can we have a spoon please? (no response) they did give us an extra bag though for some reason so thank you for that I guess read more

I go here (in the mornings) about once a week. The early morning manager is the best. You are helped right away & your food is done perfectly. I went here this afternoon. Totally different place. 20 people in back and no one on the register. The person working the register is the same person running outside to giving people outside their order. I almost never write negative things but this place is bad. read more

I'm generally not a big fan of McDonalds, but I have to give credit where credit is due as I've always had a great experience at this location. I generally come here for breakfast when I drop my car off across the street for service. The staff is friendly, the restaurant is generally clean (for McDonald's), service is FAST and the food is MUCH better than other locations I've been to. I just had the best bacon egg and cheese biscuit! I substituted the round egg. Soft warm biscuit, crispy bacon, soft fresh egg. Yes! My sandwich even looked like the photos on the menu! Thanks for striving to do better! read more

McDonald's - Bacon Egg Cheese Biscuit with round egg! Delicious! - Burgers Near Me - La Canada Flintridge, California