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    McDonald's

    2.0 (229 reviews)
    Open 5:00 am - 12:00 AM (Next day)

    Order McDonald's Takeout or Delivery

    McDonald's Photos

    MCDONALD'S ATMOSPHERE

    What's the vibe?
    Moderate noise
    Casual
    Dogs allowed
    Good for groups

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    Seriously the worst McD I've experienced. They are super slow and unattentive. Ordered an app order for curbside. Literally waited 20 min for the order. Had to go inside to get it. Only to find out after I got home, the order was wrong and had to throw it away. Good job McD Ladera. You guys suck!

    This is a over $5 large fry, 1/2 full.

    As someone who worked 16 years for a fast food competitor of McDonalds, I know a thing or two about great service. I understand constraints in labor, dealing with the general public, etc.... But getting the right order and the value of your order can still be accomplished. The last 2 visits have been poor at this location in Ladera Ranch. I went through the drive-thru the first visit and as I drive away discovered my soda was wrong after confirming it twice. I parked and went inside only to have to wait to get it correct because they were paying attention to the drive-thru and not the counter. My most recent visit had more order completely wrong at the pay window, (not mixed up with another, wrong on mine). After the first window fixed it I got to the pick-up window and was handed my order. The sandwich was fish (I dont eat fish) and you can see by the picture the large fry I got, 1/2 full. At the prices they charge this is just unacceptable. I complained to corporate in an effort to not go public as Ladera is a small town, and corporate just said they can handle it at the local level. I asked willl someone be contacing me and the letter I got back was exactly the same. So, they, corporate doesn't seem to even care how theu operate and when poor service happens all ths time, good luck. I hardly write poor reviews, so if I take the time to do so it's buyer beware.

    Food.
    Bob S.

    I love this place very much because it has delicious food, nice service, and neat ambiance.

    Ts'ong W.

    Shungo the cashier simply won't look at you when you ask for a cup for water, even get pointed out he will still refuse. Here is the number of manager give me for reporting the incident to their 'corporate' and here is his name. Have everything video record, will make sure everyone knows about my experience.

    Hotcakes and bacon

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    7 years ago

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    3 years ago

    I wish I could give negative Stars, worst customer service, go anywhere else but here. Messed up EVERYONE's Orders and SO SLOW‍

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    3 years ago

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    3 years ago

    this McDonald's is a joke! all the workers do is socialize with eachother while they have people waiting

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    7 years ago

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    6 years ago

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    5 years ago

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    6 years ago

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    8 years ago

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    2 years ago

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    5 years ago

    Friendly and efficient customer service each time I've come to this location. They have greeted me in a timely manner when I've come in.

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    8 years ago

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    6 years ago

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    6 years ago

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    3 years ago

    people working the register yelled at us and said mean things after denying us a mcflurry.

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    4 years ago

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    6 years ago

    Sure glad I paid that extra money for a large fry? Three things were wrong with my lunch order, then this! SMH.

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    4 years ago

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    3 years ago

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    6 years ago

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    6 years ago

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    7 years ago

    Today walked in for cookies only and the guy at the register just gave me them for free. The service here is great.

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    7 years ago

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    Page 3 of 6

    Ask the Community - McDonald's

    Review Highlights - McDonald's

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    Lola's Cafe - Lolas House Salad

    Lola's Cafe

    4.3(931 reviews)
    0.5 mi
    $$

    We came upon this lovely cafe thanks to Yelp as we searched for a dog friendly spot for a quick…read morebite. It was busy with customers and we had to wait for a bit. However when it was our turn to order -we were met with a kind smile and genuine interest in our pup. As such we were made welcome and that's a big plus! We ordered sandwiches and coffee - delicious and fresh. The server who I believe is the owner came with free turkey bacon for our pup who is also named Lola. He shared that they have a portrait of their Lola on the wall and was with them for 17 years! Should have taken pics of the food but I will leave with a pic of our Lola

    When you go here, it is such a warm atmosphere, you don't want to leave! This place is truly…read moresomething special. The food is consistently delicious, and the pastries are absolutely amazing--always fresh and hard to resist. What really sets this place apart, though, is the service. The owners, Matt and Ava, are often there themselves, making sure everything runs smoothly and that every customer feels taken care of. They are incredibly warm, personable, and genuinely invested in creating a great experience. I've had the pleasure of watching Lola's grow over nearly a decade, and it's been amazing to see how they've built such a loyal community. They're not just a local café--they're part of the neighborhood, always involved and making everyone feel like family. I'm a very happy, loyal customer and can't recommend Lola's enough.

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    Lola's Cafe - Drink menu

    Drink menu

    Lola's Cafe - Waffles with fresh fruit and whipped cream

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    Lola's Cafe - Lemon bar and coffee

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    Paris Baguette - Store front

    Paris Baguette

    3.9(74 reviews)
    0.2 mi

    I accidentally posted this on a random, wrong account, so reposting!…read more Paris Baguette is fantastic! The selection is amazing, pastries, donuts, croissants, and more, all beautifully made and clearly fresh. We grabbed a whole box and everything was a hit. My absolute favorite was the s'mores Belgian waffle. The marshmallow and chocolate drizzle on top is so good, and it had that perfect balance of sweet without being overwhelming. The chocolate croissant with chocolate crème in the middle and the powdered sugar-filled donuts were also delicious. I can't stop thinking about them! If you're nearby, it's well worth a stop. Great quality, lots of variety, and friendly service. We'll definitely be back!

    I am writing to report a very disappointing experience my family and I recently had at the 25612…read moreCrown Valley Parkway Ladera Ranch, CA location. The evening before my brother's fiancée's birthday, my parents and I visited the store to order a cake for the celebration. We were assisted by an employee named Aiden. From the beginning, he showed little to no customer service--there was no greeting, friendliness, or engagement during the interaction. Despite this, we continued with the order and specifically requested a fresh cake to be picked up the following day at 3:00 PM. The next day, when my mother and brother went to pick up the cake, my mother noticed that the display cake that had been in the case the previous evening was no longer there. She asked Aiden if the cake he gave them was the display cake. Instead of responding, he simply stared at her and did not answer the question. My brother also noticed the lack of basic customer service and found the interaction very strange and unprofessional. Later that day, we brought the cake home and served it during the celebration. As soon as we cut into it, everyone noticed the cake was very different and tasted horrible. It tasted stale and dry. The strawberries were very mushy and smelled spoiled. None of us finished our cake slices and still have a large portion remaining. The following day, I called the store to explain the situation. A female employee answered the phone and told me she was busy with customers but would call me back shortly to sort out the issue. About 30 minutes later, I received a call back, and it was Aiden again. I explained everything that happened, but once again he showed no concern, empathy, or professionalism. When I asked about my mother's question regarding whether the cake was the display cake, he claimed he "didn't hear" her question. He did not apologize for the experience and simply offered a free slice of cake as compensation. My family and I have purchased cakes from this location several times before and have always enjoyed both the quality of the cakes and the customer service. In fact, my family has owned restaurants and businesses ourselves, so we understand very well how important customer service and quality are in the hospitality industry. This is not the way customers should be treated, which is why this experience was so disappointing to us. This is the first time we have ever had to complain. We were very surprised that a cake we specifically requested to be fresh tasted bad and have been displayed for days. Aiden also mentioned that cakes and pastries can remain out for up to two days, which was concerning given the quality we experienced. We truly loved this location and had always enjoyed coming here in the past. Unfortunately, what could have been a small issue turned into a very negative experience due to the lack of professionalism, communication, and customer care from the manager on duty. Because of this experience, my family and I will no longer be returning to this location in the future. I hope this issue can be addressed so other customers do not experience the same situation.

    Photos
    Paris Baguette
    Paris Baguette
    Paris Baguette

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    Ten Mile Brewing - Mozzarella

    Ten Mile Brewing

    4.4(196 reviews)
    0.3 mi
    $$

    We love this place! It's very casual, but a great venue for a casual meal out with friends. It's…read moreeasy when gathering with a group because everyone orders at the register (no bill splitting!). They will offer you a tasting of any beer to help you decide....they have a LOT of taps! But they also have wine for the non-beer drinkers. We love their pizza, but be sure to check all ingredients. They do a hot honey drizzle on several of their specialty pizzas. If you don't want that, you can request it on the side. But they have other options besides pizza, so something for everyone. We also love their Caesar salad....and one is enough for two people to share, especially if you're splitting a pizza. We enjoy sitting on the patio. They are also very accommodating on special requests....we often get a "partially cooked", uncut pizza to take home so we can finish it on the grill (or oven) and have a hot pizza versus a takeout pizza that is cold by the time you get it home.

    Yum!!! My son and a friend were having dinner and a beer over at 10 Mile in Ladera Ranch so I…read morepopped in for a beer and visit since I've been wanting to check it out. They were sitting at the bar and the first thing I noticed was how clean and organized it was. Theres an outdoor seating area, plenty of space to sit inside without it feeling cluttered, and a perfect sized bar for one bartender to comfortably give good service while still handling waitstaff orders. Theres a beautiful wood-fired oven for pizzas. We just had a beer and the filet fries which were so good that I forgot to take a picture. Heather our bartender is one of a kind! Shes knowledgeable, not afraid to give excellent recommendations, and shes super personable! I'm sure the bar gets full of regulars just to visit with her cause she's that great! I cant wait to try the vodka sausage pizza next time I come in!

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    Ten Mile Brewing - Wood fire pizza oven! Lots of seating!

    Wood fire pizza oven! Lots of seating!

    Ten Mile Brewing - Margherita Pizza

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