Horrible service stuck waiting in the drive thru for 30 minutes . Lady taking orders in the drive thru was very rude.

This place is the worst. Even after the remodel. Looks better, same issues. Kids staples at Mickey D's are the happy meal box and toy. This is what kids get excited about. They NEVER have the boxes, never have the advertised toy and always forget items & condiments. Now, my expectations for a McDonald's are pretty low but hate to see my kids bummed out because they didn't get what was advertised (we have like 20 minion toys!) read more

This place fu*kn sucks. Excuse my language. If I could give it zero stars I would. The girl taking my order was very friendly but both times I've been here the food is always room temp at best. As slow as it is, they should make food to order so it's hot and fresh. Whoever the manager is needs to take control of their staff and get it together!! How embarrassing. After such a nice remodel the woman's bathroom sink already looks like it hasn't been cleaned in over a few months. I would rather drive to Manteca to get better quality food even though I live in Lathrop. What a shame! read more

This is a shout out to Cindy I must say I was impressed how well she handled our order that was a bit complicated she deserves a raise this company needs to value and appreciate her because good employees are everywhere but only a hand full have great customer service...thank you again Ms cindy read more

I have never thought I would write a review for McDonald's, but I thought that my last experience was worth more than just a brush off the shoulder type thing. Here's what I wrote for their "Restaurant Feedback": "My service today was horrible and slow. I had first intended on going through the drive-thru, but after being at the end of the line without it having moved for almost 10 minutes, I decided to pull out of the line and place my to-go order inside. I expected that it would be much faster inside than outside. My order only consisted of a large fries, nothing else. As I was waiting, I noticed people repeatedly going up to the counter asking for straws and napkins, as there weren't any at the station. Shouldn't personnel be filling up the straws and napkins after the first complaint? I even saw a customer being directed around the corner to get her napkins. I noticed a more than adequate staff that should be attending to problems like these. After waiting almost 15 minutes, someone who came in a while after me asked for her order and it was given to her immediately. I finally went up to the counter asking for my order, and the cashier actually tried to charge me again. I said no, I had already paid and told him how long I had been waiting. My order was then passed to one person, then another and then another, which in turn took another 5 minutes! Other customers that were there at the same time also felt this service was less than unsatisfactory. I also took the time to look at what would have been my place in line in the drive-thru. I would have still been in that line, not even having ordered yet. Unfortunately this will be my last time at this establishment." That should say enough. read more

Poor McDonald's.. It is so empty at this location.. Luckily we didn't have any issue with our order or our food! Stopped here to get gas nearby and for bathroom break, got breakfast as well on the way to the snow. People who work here were also friendly and polite! Thus, I will give you 3-stars to help you out! read more

poor customer service, I stood in line for a awhile with no customer inside and the employees were just staring at me and whispering , until I just walked away they want to asked if I wanted anything. read more

They are the worst!! Waited 20 minutes for a drink. Then the cashier guy sets it down, doesnt call a number. I wait another 5 minutes. I guess if you smoke weed. This is the place for you to work. The cashier guy looks high, and dopey read more

If I could give negative stars I would. I only go here when I'm desperate cause I know I'll always have a problem with my food or the wait of the line. Wouldn't recommend. 90% of the time I drive to the one in manteca because I prefer getting decent service. I don't mind wasting gas to go somewhere it'll properly be done. read more

I ordered (in clear English) a 2 cheese burger combo LARGE with a diet coke. I get to the window, and I'm given a MED diet coke. I tell the girl that I ordered a LARGE, and she tells me that it says MED on the tag, so that's what I'm getting. Already a long, bad day, so I just take it and leave. Get home and one of the burgers doesn't have a burger in it. I can't wait until the robots put them all out of work read more

Don't stop! Slow service, unfriendly workers and management, equipment not working for months at a time. Stopped at beginning of summer, and again today, end of October, same thing, no improvement, never will I stop here again. read more

Avoid this Mac Donald's at all cost they take forever to make your food . This restaurant is a good candidate for restaurant impossible

Unorganized and unprofessional A girl name Victoria was on her phone while I was waiting for my food. Like really... it call customer service! ! read more

I stated going to this restaurant most recently because it seems more convenient than the Starbucks that's just an exit away from this restaurant. I never liked going to this restaurant from before they remodeled because of a previous experience in this store. Now that they have remodeled and it looks nicer, I decided to give it another try. It has been about 2 weeks that I have stopped here everyday. The entrance to the drive thru is a little bit inconvenient as the parking lot as well. The drive thru person is very pleasant and courteous. However this week, I have changed my normal morning order from the Caramel Frappé to the iced coffe because they are out of the Frappés or something. Or I decided to get iced coffee earlier this week but it seems to me that it is not as sweet as I needed it to be for my taste. So I ask to more sugar or sweetener in it. Drive thru person said they don't give out sugar on the side but she said I can add more pumps to make it sweeter so I said /that I would like to have 5 more pumps. I also added the Oatmeal with fruit and maple. When i got to the pay window, It was aver $7 and I asked why? She said the added pumps of sweetener was $1.95 more. Now, to mer that is not a lot of money but it is practically another order of my large iced coffee and that is outrageous. So I cancelled the extra pumps. I took my orders and left. When I got to my work, I opened the bag of my oatmeal and guess what, no fruit and maple. I was not happy. So I called corporate and explained. That conversation diffused me a bit and I unhappily oat my oat meal. I guess that is the reason why I go to Starbucks all these years. read more

Dear McDonald's: this location does not have an indoor play place. That's 15 minutes of my life I'm never getting back.

Horrible experience. I went on 1/25/20 around 11:20 PM. I have been helped by this girl twice so far and she's always rude and extremely rushes and does not let you speak. I asked for two orders of 2 for 3's (two McDoubles , 2 spicys) I received four McChickens . Horrible experience. read more

This McDonalds sucks!!! I will buy a franchise, train my staff, have a soft launch, and make my own food before I come back here again. They have no urgency or regard for customers or the service of them. The service here is HORRIBLE! I really wish I could give them a negative star, because they would get 5 negative stars from me. Save yourself some time and awful service and drive the extra miles to Tracy or Manteca. read more

This is the worst McDonald's I've EVER been to in my LIFE. It has really bad customer service. I went through the drive thru and got my orders completely wrong. I came back to get my orders replaced and the manager was so rude and mean. He refused to replace it because he said I didn't have "proof?" I have my receipt to prove what I ordered, but he was arguing that I didn't have "proof" for him to replace my order. How could that be when his staff messed up and gave me only three cheese burgers when I ordered 7..? The manager was super rude.. even after I was being nice about the error on the order. I can not believe I had to deal with this today. Worst McDonalds I have ever been to in my life... I wish I remembered the manager's name and oh and he claimed he was the "only" manager there.. what kind of McDonalds is this? He was super unprofessional. Please do not go to this McDonald's. If we aren't going to get good customer service then at least we need to get our food right. I know I lost $15 today, buying food from them. But, I won't ever be returning to this McDonalds ever again and I ended up dumping all my food they "replaced" because I don't trust them especially the way the workers were acting and the manager. Horrible, horrible service. read more

This McDonald's is beyond disgusting. The workers do not know how to clean the restrooms. When I confronted the worker about the bathroom she didn't seem to care at all. The tables were dirty and the soda dispenser we not clean at all and everything was just messy. We ordered about 3 items, and people that ordered after us, got their food before us, and I could tell they had a bigger order then us. I would highly NOT recommend coming here to get your meal. read more

Nearest McDonald's to my house and I always come here cause I crave their sweet tea since it's only $1. Tell me why the drive thru takes forever! I just wanted a sweet tea. I came here recently and the drive thru was so long and there was seriously no parking what so ever so I can go inside. They should make their parking lot bigger. On top of that, going inside to order your food is way faster than the going through the drive thru. read more

Do yourself a favor and SKIP THIS ONE!!! Drive through is slower than molasses on a cold day!!! Map out the next closest Golden Arches and you will be much happier. Cold food,,order mixed up. Stay away!! Buyer beware!! Not worth the headache!!!!! read more

The kids sure seemed to enjoy it. I don't eat any mcdonalds food. I did have a cup of coffee and it was good. The play place was pretty cool. read more

This place sucks, they tell me the their coffee machine is down, so I got an iced coffee instead taste like a cup full of sugar, then 2 min later does a iced mocha coffee to someone else. Whatever you do not go here at all. read more

Stupid slow and the manager on duty Maria is incredibly rude to customers but to her coworkers. McTerrible location.

The worst service! No napkins, no straw, no ketchup, nothing! everything is slow! And the taste is very bad!

It never fails! Every time I go through the drive-thru, they ALWAYS mess something up. Either they forget one of the Happy Meal toys for one of my kids or the give us the wrong food! read more

Stopped here 2 weeks ago on our way to Utah. I can handle the fact that the shake machine was broken (it happens). I can handle that the playground was closed (supposedly for cleaning, but saw no one cleaning or that it looked wet or recently cleaned, it was late). I take particular issue with being ignored because the girl behind the counter, Miya, decided to help the people behind us with their ice cream order before us. I don't mean she made theirs, then made ours right after. I mean she made theirs. Brought them theirs to their table. Continued to look at us waiting, and didn't lift a damn finger. We continued to wait until the manager, equally inept, took care of our order. The only difference I can see between their order and ours is that we weren't the right color for her liking. Never again will we stop there and I have written letters to Mcdonald's management about their practices. Unless you like being treated like a second class citizen, you won't stop here either. read more

the ice cream was so thick & good & the cones were perfect. i wasn't even in the drive thru for a minute.

one star beacause the cashier at least fid her job. the manager was on her phone at a desk and only people be takin care of was the drive thru. i waited 15 to 20 min for my food. and it was cold the nuggets were room temp. fries were cold and soggy. i wont be returning to this mcdonalds again. its worth it to drive to one further away read more

Their drive thru is soooo slow and usually asks us to pull around and wait ... Also, they tend to get the order wrong.

We had nuggets and fish burger.Every thing was hot and delicious.The employees were friendly and fast. The restroom was very clean.The eating area was comfortable and airy.Great McDonalds. read more

We literally waited almost an hour for our food. The workers in the back were literally just chillin' in the back while others are waiting for their food as well. The crew is the night shift. I do not recommend going to this location at night. DO NOT COME HERE UNLESS IT'S DAYTIME. Never coming back her at night. read more

Yeah I ordered a sausage bacon and egg cheese McGriddle and IT HAD NO SAUSAGE! One of the worst McDonald's.

Yesterday, July 5, 2021, 12:30 pm I did a mobile order at the Macdonalds in Lathrop, CA totaling $94.26. I ordered 4 orders of 40 chicken nuggets and other items. My wait time showed 5 minutes. I had to go insude after 15 minutes of waiting. The cashier says they are still working on my order. The cashier came out with my order of only 3 bags, but I assumed the 4 boxes in the bag had 40 nuggets in each box. I had to go get gas at the Manteca gas station after the food pickup and went to the lake with the Macdonald's food. When I arrived at the lake i opened to bag , I was short 120 nuggets. The boxes of nuggets only had 10 nuggets in each box!!!! So I only received 40 nuggets! I tried several times to call Macdonald's but no answer. My husband and I drove back to Macdonald's to pick up the rest of my order. The person who took my order and brought my food to my car was rude when I spoke to him about the problem with my order. He tells me since it's been a hour since I picked up my order to complain, he can't do anything about the situation! I even showed him my receipt. I. asked to speak to a manager. The manager would not even talk to me and finally agreed to give me the rest of my order, 120 nuggets! I asked the cashier for more sauce, he refused because he said I already received sauce! I told him I only received enough sauce for 40 nuggets!!!! I've never experienced such poor customer service!! read more

This store has got to be the worst ever. They have an ice cream machine but is broken more often than not. The site is usually a mess. However on this visit someone was actually cleaning it up (8:30PM). I'll have 2 Oreo McFlurries please. "I'm sorry it's broken". What !!! That's the 3rd time in a row. I tell wifey to cancel the order we're out of here. I'm going to a competitor. read more

This Mc Donald's is the dirtiest I've seen. Bathroom floors coated in urine and sticky substance. Clearly hasn't been cleaned anytime recently. One bathroom had poop on the toilet. Garbage overflowing. Kiosk was out of order and employee watched me order on it. She stated she knew it was out of order. SKIP stopping here. Gross!!! read more

This is the crappiest mc Donald's I have ever been too it's the closest to my house I dread going there either the service is horrible, orders wrong or they they give you crap food one time they gave my son cookies in his chicken nugget box! I live 3 exits away so it wasn't worth going back next both my mc chickens were as hard as dam hockey pucks. If you order from here make sure everything is correct and made right even open up your sandwich to check which is pretty ridiculous that you would have to do that. I will not be going back to this location and giving them my money for something I cannot even eat! read more

The food here is kept to long my sandwich is dry. We eta here when there is no choice. It seems like we forget how bad it is until we bite in than we remember. Normally the orders are wrong and the food usually isn't fresh. To bad these folks don't get it. I hope they go out of business or hire a new manager cuz they suck read more

Service are SO SLOW. Waited so long in drive through just to get the food and gave us the wrong things.

Slowest McDonald's ever almost every visit i have to go to the third window and wait for fast food 7 minutes is a long time after you receive your drinks! Good luck read more