I know what McDonald's I am NOT going back to .....I went there tonight because my grandchildren got hungry after the carnival, first of all the Hispanic gentlemen in the drive thru window was very unprofessional and constantly replied "what?!" instead of "Excuse me" when he couldn't hear. After we paid they had us go wait at a 2nd window where they forgot about us and my husband had to go in and get our food and found out they got our order wrong!!!! Very bad service. read more

They're not very busy on weekdays (except for rush hours) but super busy on weekends. The service is just as slow either way. On weekends, be prepared to sit at the drive-through for 30 minutes or more. "All Day Breakfast" as stated prominently on their sign is not really. They don't serve hash browns after 10:30 and when I asked them about it, they blamed it on their supplier. It's all over the news that franchise owners are rebelling against this long awaited decision by corporate, so I"m not fooled by this excuse. There is no sign anywhere telling you this, so you end up hearing that they substitute fries after you are already trapped in the drive-thru. Who wants fries with their egg mcmuffin?! It's wrong! read more

Worse McDonalds I've ever been too I've worked in fast food before and the service here is just bad people behind us got handed their food before me and when I did get my food after 20 mins everything was stale and disgusting never coming here again read more

Customer Service ABOVE and BEYOND The On-site Manager, Liz, performed OUTSTANDING customer service Monday Morning 2/27. This experience was not just a regular 7am breakfast visit, it turned to be a visit where I lost my purse and Liz helped me get EVERYTHING back, yes i mean EVERYTHING! Returning from a weekend trip to Napa, my husband and I visited this McDonald's location at about 9:00am (give or take). After a quick breakfast, we left McDonald's and I left my purse full of everything behind. You name it a gorgeous purse, personal ID, credit cards, cash, etc. It was about 2-3 hours later of driving home is when I discovered my purse was missing. After a bit of crying, remembering, and panic, my husband called the Lathrop McDonald's and got in touch with Liz. It had turned out that a McDonald's customer turned my purse in (THANK YOU WHO EVER YOU ARE) and it was given to Liz. Liz advised she locked it safe and that nothing was taken. After this conversation, I felt a little weight come off my shoulders as I had faith I found a trust for Liz. After another hour, we arranged a Fedex pick up to come 2 hours later and have my purse sent to me overnight. Status: From what I can see, EVERYTHING came back! EVERYTHING! THANK YOU LIZ for your kindness, trusting voice, hustle, and actions to help return my purse back to me. McDonald's is truly lucky to have such dedicated, high valued employees such as yourself. read more

The drive through takes forever. They always mess up my order. And sometimes forget the items. They are rude and unapologetic. The drive thru takes like 20 mins from start to finish. By the time I got my fries it was cold. By the time I tried out my drink they gave me the wrong kind. My husband got a piece of hair in his breakfast burrito last time. It was disgusting. I never learn. Not going back. I rather drive extra miles if I want anything from them. read more

Worst Mcdonalds. Theres always something wrong with the order whenever I go. Like last night their fries were overly fried til its hard and crunchy. Management needs to step up. read more

sat in the drive thru this morning for over 15 minutes without being helped. Saw 3 cars drive thru the drive thru without ordering because no one was paying attention. I can see this happening when the location first opens, as things need turned on and headsets need put on, but 40 minutes after opening?? This is unacceptable. read more

Nothing has changed since my first review a year ago. I was in a hurry & made the mistake to go here again. The girl that too my order was also the girl who made me sandwich...(Gross)....I didn't notice any hand washing and again the service was super slow. I'm a local and will NEVER come here again! read more

Consistently slow paced, unmotivated, bad service, and possibly the worst manager(s) that could every be at a fast food restaurant. Waited more than 10min just for a small coffee and a breakfast burrito. The worst scenario was on President's day, only a skeleton crew was working, they had a guy come in who looked like he was grabbed from the street to help because they were understaffed (he probably had a day off but was called in as an emergency). Waited almost 30min for a standard Big Mac meal. Maybe the managers should be paid minimum wage, as well. read more

Just keep driving and find somewhere else Absolutely the most disgusting McDonald's I've ever seen... Filthy everywhere... Floors, tables, bathrooms, behind the counter, the drink station.. Everywhere you looked was a sticky, stinky mess. Also, there were flies EVERYWHERE. This place should be shut down... GROSS And the service was ridiculously slow. We were planning on staying and eating and letting the kids play at the Play Place, but got our food to go and got out of there as fast as we could.. Not soon enough. And the food.. well, it's mcdonalds, so we werent expecting much. My daughter loves the cheeseburgers there, so while we are traveling it's one of the things I can use to help make the long car rides bearable... but the fries were cold and they forgot the sauce for my sons nuggets. Seriously... how bad can one place screw up!! read more

This is always the slowest fast food in town. We usually remember to drive to the one on lathrop rd in manteca. We can drive all the way to manteca and get our order & return home in the time it takes to get your order in lathrop. And everyone wants to make more money. read more

If I could give 0 stars I would. The service is so bad here. The girl at the drive thru with glasses had a major attitude problem. I ordered 3 hot cakes & sausage platters. First, she said that there was syrup in my bag and when I checked there was none. So I asked to get syrup & she only gave me one. Then I told her I had 3 platters & she said I had to pay for my syrup. I told her why would I pay for it when it comes with the platters. & she was rolling her eyes the whole time. She didn't even say sorry for anything. & I told her she didn't have to be rude & she said "I wasn't being rude but ok." As she was rolling her eyes. WORST SERVICE EVER!!!!! read more

Horrible, horrible customer service. Not only they had us waiting for over 35 min in the drive through, but when we finally got to the window the lady had no manners whatsoever. And in top of that they ended up giving us not what we asked but what they had. Never going back there again. So tired of their incapacity to please their customers. read more

Waited in drive thru all to be stuck in line and there soft serve machine be "down" all we wanted was McFlurrys! Stuck in line for 20mins with the slowest service ever! read more

Just so slow can't even make a burger right ordered a quarter pounder and only came with cheese I thought they was more to it but hey what do I know I don't work there and waited in the drive thru for almost 40 mins read more

This McDonald's has the worst customer service the worst management and the worst food food is never warm the orders are always wrong or incomplete and when you asked for it to be corrected it's like they throw a fit and want to have an attitude I hate it when people have a coustmer service job with no couster service skills and the little Asian lady at the drive through is the worst it's like if you don't like your job or want to work quit cause it makes no since to act the way they do at this McDonald's never will I go here again oh and I actually wanted to give this place a negative zero star rating but seems like I'm not allowed to. read more

First time here since the remodel. Sat in the same spot in the drive through for 10 minutes. 20 minutes total with only 5 cars in front of me. read more

People get what they give.. I'm sure no one would be rude just for the fun of it. Be polite and they'll be polite! I come here every month or so and get nothing but great customer service! read more

I've never been to a worst McDonald's in my life. I come here when I'm headed to the Bay Area sometimes to get a quick bite to eat and every single time like clockwork they mess up my order. They never have any ketchup packets and once even tried to charge me for two packets of ketchup! The whole team seems unprofessional and they don't even know the menu. They're new ordering system is all computerized where you order from a computer screen and they don't even have any way to customize your orders. I went in one time and it was a huge ordeal to get a side of Big Mac sauce (half of the workers didn't even know what that was) when it was no problem for me to pay extra and then they made my order for dine-in when I told them to go and the manager had an attitude problem.. I would never go to this location again read more

McDonalds in Lathrop....another bad place. Just wanted a McGriddle. The dining experience was horrible. New cashier didn't have a clue what she was doing. Her fault? No. VERY POOR MANAGEMENT AND OWNERSHIP!!! Do yourself a favor, skip this one!!! read more

I don't know why but this McDonald's had a weird taste in their fries. It wasn't bad or anything! It was like they used "used oil" for their fries because when I went there 2 days ago they tasted like they were bbq'd or something. They were really good! Uh... lol, anyway... The drive-thru takes too long. I went right before work and I was trying to get a quick meal so I wouldn't be late for work and I was almost late for work... but the fries were so bomb and they make good Mocha Frappes. read more

I can't believe what just happened. What happened: Pulled into the drive thru. It's a 2-lane drive-thru. A car ahead of us waiting to place their order and now a car pulls up bend us. The drive thru lane next to us though, about 5 cars get their orders taken when hubby gets out of the car to go see what's going on. He comes back and says he went to tell the person at drive thru that she was only taking orders from 1-line. We finally pull forward, give our order, then get to the window to pay and hubby asks to speak to the mgr and girl gets all attitude saying she doesn't have to talk to us, closes the window on us. We can't even pay for our order now. Someone finally comes back to the window. My husband 1st asks his name (he likes to address people by their name), but Cliff (wearing a name tag mind you) asks why do we want to know his name? I ask if he's the manager and he says yes. Hubby tries to explain what happened while we were in line and when he came to let the gal know that she was missing the cars in the other line that we were in. I don't think Cliff heard anything after "what's your name?" He started with "This is being recorded..." From there it just went downhill....and fast. He kept interrupting hubby anytime he tried to talk at which point he finally said "just move up you're order is ready" and closed the window on hubby. Mind you we still hadn't paid yet. Pulled to the next window and the poor woman looked confused. She asked if we paid and we told her that we didn't get a chance to. That Cliff dismissed us and told us to go to this window that our order was ready. She asked us to hold on and went back and then came back with Cliff who was on the phone with who he claimed was the district manager and gave us our total. Hubby gave his credit card and asked to speak to him as well which Cliff refused. Hubby asked to get their name and number and Cliff again refused. At that point Cliff informed us he was calling the sheriff and at which point I called McDonald's customer service line. For a manager, Cliff did not present himself as a customer oriented person nor did he display any characteristics resembling good customer service. Not sure what he expected to happen, but Sheriff came, hubby spoke with them, then they left after having Cliff provide at minimum the store# to hubby. I also by this time finished giving a report to customer service over the phone which let's face it never amounts to anything. It's a franchise. Owners won't do anything. I'm sure Cliff is normally a good manager but he let himself get hyped up by his worker who was already on the defensive. For Cliff & cashier: you both owe my husband an apology. For the franchise owner: some kind of reprimand should be given to both Cliff & cashier. For McDonalds: Better training with emphasis on how to handle stressful situations should be provided to all staff. Reality: Most likely...Nothing will happen. read more

The line for the drive thru was ridiculously long so we went inside hoping that it would be better. We stood in line for 10 minutes before anyone even came to the counter to begin helping people. This place is ridiculous. I'm filing a complaint with headquarters read more

lame excuse for a staff highly unprofessional and rude even the manager is rude please correct team attitude as it is not polite at all

The customer service sucks. New building same trash service! Since quality and service r fleet leadership what does that say about management. read more

On 9/08/17, my wife and I rolled through their drive-through. We ordered a small banana strawberry smoothie, 10 piece McNuggets, a Sprite, small fries and a McChicken sandwich. Well, the building may be new, but their quality control is as bad as ever. The McChicken sandwich had 1/3 the lettuce it's supposed to have, and it was old nasty lettuce. The chicken patty was hard. The smoothie was covered in smoothie on the outside of the cup. When I asked the chunky lil lady to please clean it up, she acted like she was doing me a favor. She slowly placed two paper napkins around it, and acted like she was going to hand it to me like that. What!!?? NO WAY! I asked her to wipe it off. She slowly turned around, holding it out in front of her to a coworker. Took another minute for them to figure out what to do. When she was through, she asked me, with plenty of tude, if it was good enough. Later, as my wife was trying to drink the smoothie, it was still spilling out. The thing was so packed with drink that it was pressurized! Yup, 6 napkins and 4 baby-wipes later... the mess was controlled. The fries were put in the bag upside down, so of course, they were all over the bottom of the bag. The nuggets were a mix of warm and cold, which tells me they are too cheap to keep a fresh batch around. Of course, the cold ones were hard. The only thing they got right was the Sprite.... There is a reason people get paid minimum wage. These people make the case. EDIT: After reading through the other 1 star reviews on this dump, they reminded me of one other little annoyance. We were in lane 2 for the order, and I had to get the attention of the order takers. 2 other orders were taken before ours. This place really needs help. read more

I'm surprised the staff here can even figure out how to turn the lights on inside the building. They lack common sense and probably should be evaluated for mental incompetence. Been here numerous times and I would prefer to drive 20 more minutes to another McDonalds to get food. They can't even put a damn Carmel sundae together in under 15 minutes. When they tore the old building down and built a new one they should have left the staff in the old building to get rid of them.....this restaurant makes me really question why there isn't a zero star option on Yelp. read more

Went inside to the kiosk to type in my own order, swiped my card to pay and no receipt. Went to the counter to let the worker know, and he says he'll TRY to remember my order. 20 minutes or so go by and I think I see my order almost ready. Had to ask for my drink cups, went to the soda Machine and it was empty and the lid area was filthy. Got my food home and noticed they had smashed all burgers and fries. From start to finish, the service to the food wasn't the best. Would not recommend this place. read more

Worst McDonalds ever. I stopped going here after they remodeled. Not that the employees were any better before the remodel. The employees are complete idiots and never seem to get any of the orders correctly, specifically the drive-thru. Always check before driving off with your food. read more

If I could give this place negative 5 stars I would. 25 minutes for a sundae? REALLY?? No apology for the long wait, and the individual working there even gave me attitude when I asked if I could get a new one since the one I got was all melted. Woooowwww read more

-negative stars if I could ! Worst McDonald's I have ever been too!! Staff is rude. Manager has no people skills, treats paying customers like trash. A few friends and myself were driving out of town and stopped at this McDonald's location around lunch time, we ordered our food, they didn't read back our order just told us to move to next window.. we paid for our food and I realized they forgot to add 1 large fries. So I asked at the window if they could add the French fries to a new order. The cashier at the window said that they are backed up right now so if we need to order we need to go inside. So my friend in the passenger seat asked to speak to the manager because that's ridiculous. Cashier walks away and comes back and says"my manager said it'll be 5$" 5$ for a large fries ?? At that point I was pissed. !! How dare you try and make someone pay extra for something just because you feel like it's an inconvenience to you?? Manager opens window then and tells us you cannot order from the window it's against our policy. Then SLAMS THE WINDOW SHUT IN OUR FACE!! .. we pull up to the front of the restaurant and my friend says she'll just go inside to get the fries, she walks in and immediately the manager yells at her saying she called the cops and she needs to leave .. why on earth would anyone running a restaurant treat people this way just because you're busy? So what if you're backed up it had nothing to do with it!! The time it took for your rude cashier and self to speak with us you could have taken my card and threw the fries in the bag. To embarrass my friend like she was doing something wrong when all she was doing was getting a large fries !!!! You all need to be fired ! You suck at customer service and you suck at your job.. I called corporate and I hope they deal with you're rude asses. read more

Worst experience ever. I have never had such horrible food from a McDonald's. I was there for breakfast on 4/30/18. It took 9 min to get 2 soggy biscuit sandwiches, they flopped like pancakes. I have ate at a bunch of different locations for breakfast and this one is hands down the worst. Lazy employees and horrible food. Don't waste your money here! read more

This is literally the worst McDonald's you can go to. I went to day and had to ask for sweet tea 3times and still didn't end up getting up. The mcnuggest were all cold and soggy. It's horrible. There is no point in even going there if you're wanting good food because you won't get it. (It's happen everytime I've gone) And it'll take forever because it's always under staff. The only good part today was the staff was friendly. read more

I went to McDonald's this morning to get breakfast and was greeted by a rude lady. I had to repeat my simple order multiple times and she said she couldn't hear me but I was speaking loud and clear. She had absolutely no customer service , who let her work in the drive thru. This experience left a bad taste in my mouth and will not be returning any time soon. read more

I just paid $18 for stale food and that's unsettling. The proprietor of this location should be ashamed as they just truly tarnished the McDonald's name. The staff was rude and the food tasted like dog food. McDonald's corporate... if you read these reviews, you may begin to understand the frustrations of the customers who posted bad reviews. I travel often and rely on McDonald's for it's consistency and always know I can get a fresh and sanitary meal. Worst McDonald's I've ever been to by far. read more

Started off in the drive thru, since there was only one car in the next lane, took forever for the gal to take my order, then went to the first window to pay, lady didn't even say my total to me or even a "hi" or "hello", then drove to the second window and was told to pull up to the third window. I waited and waited (about 10 minutes went by) and no one was telling me how much longer it was going to take. Noticed about 5 cars behind me were getting their orders first. Got too frustrated and decided to go inside and wait for my order for ANOTHER 15 minutes!! TOTAL WAIT TIME 25 MINUTES FOR 2 cheeseburgers, 1 soft drink, 2 egg mcmuffins, and 2 fries. Took the food home and the fries weren't fresh, they were very chewy, and cold. BTW, this is now the 3rd time they have done this to me within a few months time. Cold food, and SLOW service. NOT FAST FOOD HERE!! read more

They make the spicy nuggets in the same oil as the regular nuggets so they're all spicy... they should probably use two different oils or something, also lines takes FOREVER read more

Last night I was amazed to receive my drive thru order very fast no cars at all its always back up in traffic I was going to give them 5 stars. I changed my mine after they screwed up my order plus forgetting my sauces. I'm convinced not to go there anymore. read more

We stood in line in the drive thru for a long time and finally placed our order only to find out that we missing 20pc nuggets. Went Knocking on the door only to find out the door was locked and this rude lady comes out and yells at us for knocking and doesn't give us the rest of our order ... worst location and terrible Customer service read more

Horrible experience, workers at this McDonald's will ruin the owners business. So today I ordered some chicken McNuggets I asked if I can have catchup when she handed me the bag, she said it's in the bag, I checked the bag and didn't see any so I asked if she could give me more, she said it'll be .25 cents I said ok there's my card. She told me your going to have to drive around and I'll take it to u outside cause I can't run the card here, I said ok, so I waited outside for her and she never came out, so I went to the door to knock and they never came to open after she seen me outside knocking. Come to know there was no ketchup in the bag. hope the owner of this franchise reads the horrible reviews this McDonald's has and holds employees accountable read more