Placed an order on the app. Credit card is billed. But no food for me. Unable to cancel order on app.

I give them no stars. The worst McDonalds I have ever been to. They absolutely horrible. Everyone standing around not doing a damn thing. The whole order was wrong. Sent my sandwich back the guy brought back out to me and said to me they will not fix it and to eat it. They are probably spitting in your food when you send it back. There is also a huge language barrier not many speaking good English. I'll never go back to that location ever again. read more

The best for the area , food is solid plus they finally fixed the ice cream machine and their service has gotten way faster than previously before.!!!!! read more

Passing through going from Texas to North Carolina, our food was out in 3-4 minutes and the service was perfect. Best looking burger I've had from any McDonald's ever. Highly recommend. read more

McDonald's - Fast Food Near Me - McCalla, Alabama

The gentleman that started my order was soooo friendly, but he had to turn the counter over to carry an order (?) curbside. The person who took over repeated everything we said like they were announcing last boarding calls at a train station. We wanted a hot espresso coffee but the machine was ooo (?) huh? I thought that excuse was reserved for ice cream. Anyhow. The food was quick but only just warm and needed salt. Because the people behind the counter simply weren't salty enough. JS. read more

McDonald's - Lunch in the fast lane. - Fast Food Near Me - McCalla, Alabama

The manager is outstanding!!! He actually works with his team and keeps them going. Excellent leadership skills!! Makes customers happy and feel important!!! The food is pretty good too!! The staff are on point as well!! read more

McDonald's - Cashier - Fast Food Near Me - McCalla, Alabama

This restaurant sucks and they never can get a simple order right. Have noticed before the taste being off but today it was raw meat. Would not recommend. read more

McDonald's - Raw meat. - Fast Food Near Me - McCalla, Alabama

I get a craving for a quarter pounder and fries once in a blue moon. I'm truly done with McDonald's. Fries were warm and the grease needed to be changed. The burger patty looked weird. The color was off as was the texture. $30 for 3 meals is crazy for the quality. Employees attitudes depend on the time of day. About 50% of the time they are not rude but not super conscious of customer service. I don't eat in the dining area so I can't say anything about it. I would not recommend this location. read more

Ordered a 20 piece for me and my fiancé and when we got home and opened the box what we received was 14 nuggets and a box filled with tarter sauce. How you could mess such a simple order up idk but somehow they managed read more

McDonald's - four boxes of chicken nuggies and a bag of macaroni and cheese - Fast Food Near Me - McCalla, Alabama

The brightest part of this location is the elderly lady working there and when I say working I mean really the only one actually working. The other girl was texting more than anything else. read more

McDonald's - a man ordering food at the counter - Fast Food Near Me - McCalla, Alabama

#47-2021 one star. probably one of the worst McDonald's I have come into in quite some time. from walking in and seeing a filthy dining room with every table and absolute pigsty not cleaned up or sanitized, to the crazy line waiting for their food with very disgusted looks on their faces to the drive-thru people coming in asking where is their food. employees cutting lip with customers you can definitely see in the other reviews they definitely coincide all right they are rude. but when you're probably working minimum wage which is what this franchise apparently pays according to one of the people at the Love's next door it's not to be surprised. if there is a case of working for the check this McDonald's franchise right here takes the Cake. I said there patiently stood at the counter for 17 minutes as I was ignored while they went about shuffling around goofing off trying to get all the other orders they were backed up on. basically after another 10 minutes I said screw it walked out went to Subway next door. will not be back to this one the amazing part though to me is the fact they had so many people on staff at least six people and they couldn't do the job that some stores that have half the staff does that bust their hump and get the job done. just pathetic all the way around and filthy read more

McDonald's - a flatbed truck pulling a car in a parking lot - Fast Food Near Me - McCalla, Alabama

I ran through the drive-through tonight. There were maybe 3 others that used the drive-through while I was there so it was rather slow at the time I was there. The young lady who handed me my bags of food would not speak and had the most unhappy look on her face. When I got home and sat down to eat I discovered they had given me honey mustard and not hot mustard. To be honest, without the HOT Mustard, I would get nuggets elsewhere. I love the hot mustard. I loved it the first time I had it in 83 or 84 when they first introduced the nuggets. At least this time they did put sauce in the bag which they have left out many times in the past. I kept giving them another try but it is obvious they are not going to improve. read more

This McDonald's is located along Interstate 20/Interstate 59 at Exit 100 in McCalla, AL. The place is pretty easy to get to and is just off the interstate exit. It's located inside the Love's Travel Stop. Our visit here was on August 4, 2018. The place was pretty busy when we came in, which was not a surprise since it was around the lunchtime hour. My niece was with us, and she wanted McDonald's, so that's the reason for the lunch stop here. When you first come inside, the place was pretty nice. There were some tables in there. With the rush, there were workers there clearing tables as quickly as possible to keep them available for others to use. I was still a bit apprehensive after seeing other reviews from here, but alas we were here anyways. The wait in line to order was quick though. Our wait on this visit was about 2 minutes, which wasn't bad considering how busy they were. I ended up ordering a Quarter Pounder With Cheese meal, with a special order on the burger with no pickles and extra onions. After a few minutes, the order was ready for all of us. Almost all of the orders were correct. The only error was with my burger. They did no pickles and no onions instead of extra onions. I went back up and asked for extra onions due to the mistake and they got that for me very quickly. After that, it was time to eat. The burger, fries, and drink were actually quite good and hot, which I don't normally expect at a fast food place. The others in the group said their order was correct and the food was good and hot as well. Overall, this was an okay McDonald's. There does need to be some work at quality control to make sure orders come out correctly, but other than that, this visit fit the bill with no major issues. If I am looking for a McDonald's and am in this area again, I'd still come back given the experience in this visit. read more

0 star don't recommend Sent my burger back 3x and the kept getting it wrong and when they finally got it right they smushed my burger if I could give 0stars I would !!! Very rude staff ! Don't recommend!! read more

Longer than usual wait time. Drink area is filthy. Tea, sweet and unsweetened, completely out. read more

Extremely rude staff Never said a word to me when I drove up to the window extremely rude during the entire ordering process will never visit again read more

They haven't messed my order up as far as I remember. Service is is much better than that of the Eastern Valley Road location in McCalla.

Went to order and guy in the back was coughing like he was dying and he had on no mask. I asked the manager about it and he dissed my physical appearance so I had no choice but to ask for a refund and leave. While leaving he tried to be rude to me and I almost called the police on him. I refuse to come to this unsafe McDonald's ever again... read more

Special orders are hard to explain to cashiers. Apparently, if it differs from just a number, they are confused. Tables seem to be kept wiped down. Fairly quick on getting your order to you. read more

The tables needed cleaning. Food was good. The lady at the register wasn't friendly, but after a small compliment she was nice.

Besides the fact that they are the rudest people, the food is never correct and you are always parked to wait no matter what you order.

Fries were lukewarm, we ordered a basket of fries that was MAYBE half full. We tried to get a couple extra sauces for the 20 piece nugget we ordered and the staff made it a point to avoid eye contact or to acknowledge that I was clearly waiting for something. The staff here has no concept of work ethic. They were clearly not concerned with being polite, or providing even halfway decent customer service. I'm glad I don't live in the area, I would never come back here. read more

McDonald's - Half empty basket of fries. - Fast Food Near Me - McCalla, Alabama

Went through the drive thru to order a oatmeal and was given a parfait. Girl at window til f me if I want the oatmeal I would have To park, go inside, stand in line, and pay the difference. Just wasted 10 minutes of my already heectic day for 50 cents. Why should I have been inconvenienced??? read more

The breakfast is good. Eggs, biscuits, hash browns ect... Lunch is ok. Supper is hit or miss. Sometimes they forget to give you everything. So, you have to ask. Lunch is not bad. I would add one more star if the service was a little better. read more

McDonald's - good fries - Fast Food Near Me - McCalla, Alabama

Went through drive through placed order for two quarter pounder combos. Paid for them was told to pull up. Waited and saw another customer get directed to park after me then employee came out and gave them what appeared to be their order as they drive off heard them saying with window down this is a bunch of food. Waited for twenty minutes before seeing employee lean out the window and look at me. I then went in when I did heard employee yelling to the back the same order I placed. I asked is that the order I placed over twenty minutes ago and she said yes we gave your order to someone else. No apology of any kind I then said when someone us waiting on the side with their engine running you should come tell them when you screwed up she didnt respond except with a smart little smirk and body motion. I then aske who the manager was and she said me and I said youre the general manager and she didnt answer. I waited another ten minutes on my order standing at the counter when she gave it to me no thank you, no sorry, nothing was said by her at all. While I was there another employee was raffling off the order that was supposed to be the customers who got mine. He sold it discounted to the Loves truck stop employee. I live in the area and work for Mercedes. Their will be nothing but bad reviews by me. The worst customer service I have ever received there. read more

My McDouble has 1 pickle and it was disgusting. My Mcchicken was too hard and my fries were burnt to a crisp very disappointed. They will never get my money again. read more

I've stopped in here 3 times in the last week and I didn't run into any of the problems others have stated. We had a tray full of orders with special requests today and nothing was wrong. Our order even beat us to the table before we could fill our drinks. read more

This place is absolutely terrible. They are supposed to be open at 5am and they don't open until at least 6am all the damn time. The door that is supposed to be open between this place and subway doesn't open until 8am. They are a bunch of kids there they rude as fuck. Food be cold too. read more

They gave us our food correctly, but the girl at the window had horrible manners. For one, she had headphones in, which is probably why she couldn't hear us and kept yelling "HUH" and "WHAT" and she just had an overall bad attitude. this mcdonald's used to be better but now i guess they hire anybody. read more

Ordered on touch screen to deliver to my table at 5:56 at the touch screen waited for 7Min to get it and they never told me anything I had to tell them what I ordered while holding my number in my hand where they can see it . Very in organized other customers were frustrated waiting too long read more

The food is mediocre. Because many times the fries are somewhat cold, the rest of the food sometimes tastes like it's old too. In the drive thru they always say " is that all" after every single thing you order & it's really rude when you're trying to order for more than 1 person. Many times they clear the screen and you can't see the menu on the screen. They forget our drinks or straws all of the time. And sometimes when you go through the drive thru, it will be closed but there will be no sign on the menu, so you will sit there forever until you drive off and they have a "come inside" sign where you pay. They seem really lazy. read more

This is the worst McDonald's in the entire world! They're rude, get your order wrong, you will wait forever and the parking lot is so dangerous. If we go to McDonald's I drive 15 minutes to a different one when this one is 2 miles from my house. Stay away! read more

Terrible service. The drive through only took 1/2 our order and when we got our food and explained it was not all of it, they wanted us to go back around through the drive through. It had a long line so I decided to go inside. Disgusting place! And the lady behind the counter ignored me and helped 3 other people. When I asked to speak to the manager, she said it was because I was standing in the wrong spot. REALLY?!?! A line is a line how could I be standing in the wrong place? read more

I would literally never recommend this McDonald's to anyone. First off, we sat there waiting in line to get our order taken for 25 minutes. When we got in line there was one truck ordering, and one car behind them, then us. The guy in the truck was not ordering everything on the menu...the person who had been at the first window taking orders had simple just walked away. So finally, we get moving, we get to the ordering screen. I ordered two burgers with extra onions on them, my wife got 2 McChicken's, and we got a hot fudge sundae to share with extra hot fudge. Well, they gave us our food pretty quickly, got the bag with all of the sandwiches, then she handed me the sundae with like almost no hot fudge sauce on it. I looked at her and said, "we had extra fudge on that". She looked at me like she was offended to what I said and as if she hated her job, took my sundae and disappeared for about a minute, came back to say, "We're all out of fudge". I did not want to make a big deal about the extra $0.40 I paid for it and ask for the refund of it because I felt like they're too slow to understand that. Anyways, we park to eat quickly so we can return home, my burgers have no onions, and felt like they had been sitting in a fridge they were that cold, same for one of my wife's McChicken's, the other one seemed to be the only thing actually cooked anytime within or at least right before our arrival. I will never return here, until the franchise owner of this location understands he needs to hire people with a little bit of common sense and have equipment and ingredients available at all times. It can't be that hard to just do simple task all day... read more

I have to agree that this is the worst McDonalds. Inept employees that seem to think this is their social club and not their job. They somehow locked their freezer and had no way to open it so most of their products were not available. I think that maybe a manager could open it. How about the franchise owner? Why couldn't they call someone? Like I said, inept. Probably didn't have a clue how to use a phone since they seem to be texting all the time. Skip this place and go to Subway. You have a better chance of getting your order right and it isn't rocket science to make a sandwich. I will be filing a complaint with corporate to maybe get this location straightened out. It seems like local franchisee has no interest in doing it. read more

Stay away from this McDonalds! I would give it zero stars if I could. We waited 45 minutes for our order and finally demanded a refund. We had twice asked why it was taking so long and were basically blown off by the employees. The employees avoid talking or even looking at you when they believe you have a problem. Terrible place. read more

WHERE DO I BEGIN?! After missing the glorious exit of McFarland Blvd and our Whatabutger, what did our tired eyes see? Of course, a McDonald's. Those beautiful golden arches radiating next to sign of a Loves Gas Station. Upon pulling in after a grueling 10 hour drive from Dallas, Texas.... this is our story. Hungry enough to eat McDonald's franchise at 2 in the morning, the first red flag appeared as we noticed who we can only assume is the employee of the year. But as hungry as we were, we caved. After enough time to visit the bathroom and still wait 20 minutes at a table, we finally heard the words we were desperately wanting to hear. And boy did it go downhill from there.. The order was to go, but they have completely forgot to turn on the coffee pot. Knowing it was going to be another 20 minutes, we decided to sit down and eat inside. "Mmmmm look at these wonderful fries" my friend said. Now, remember when we were kids and ate half of the fries that our parents ordered us only to put them away to be ate few hours later?? This is exactly what the fries tasted like upon receiving them. After being severely disappointed, we decided to dive in to our bacon cheeseburgers. If there was any more oil in this burger, the US would invade it! I could go on, but I'll leave it at this. Needless to say, if I was you, I'd take the McFarland Blvd exit. You don't want to know what awaits you a few minutes down the road. read more

This is undoubtedly the worst McDonald's I've ever stepped in ever, they act like there doing you a huge favor just to wait on you, drive down to the next exit there's a Jacks read more

Ask for new Quarter pounder( sign clearly showing new quarter pounders) cashier says she ain't got no new quarter pounder! Dont know wat I'm talking about!! Service industry is getting worse every day!! Wages may b problem, who knows!! read more

Avoid. The worst. Sorry to say but these employees don't care about customer service. Terrible attitudes & cold food. Don't recommend ordering here. read more