Service is terrible! There was no one eating in so it wasn't because they were busy. Also ordered unsweetened ice tea and when I asked where it was I was told oh we don't have any. Asked why I couldn't order a value meal for a dollar. "I don't know. You should have been able to." No apology no resolution. This is the second time we ordered in and waited while they serviced take out and drive thru. Go to a different McDonald's then the one on east lake and 155 read more

Store manager is rude and bullies her staff Morning shift management should be fire or trained better. I won't be coming back to this store,until two ladies are fired their names are Sabrina and Deanna. When these two are working the store is nasty bathroom I'm scared to use floor is always sticky. McDonald's used to be a good place to go but I think these two should be fired in the last year this store alone has went down hill. Who ever owns this store should close it until they hire better people. Until the right thing is done y'all won't be getting nothing from me and I'm in there all the time read more

This is a nice renovated McDonald's. Everything was clean. However I waited so long to get small fries. They were hot and delicious but why so long?? read more

McDonald's - Lots of people behind the counter... not a lotta good coming out. - Fast Food Near Me - McDonough, Georgia

Terrible service took them 35 minutes to bring us a quarter pounder and a 10ct nuggets

This place is Mcgarbage every time. You like long waits, cold food and bad customer service? This is your place to eat.

Awful service. My entire order was wrong. Manager discounts me $10 on a $40 order. Missing 4 sandwiches and has browns. I explain this and was told I had to order from the lunch menu spent another $30 on happy meals. With no consideration. While this is happening eggs are all over the floor and the ENTIRE staff including the manager were laughing about it while deciding who was going to clean it up. Entire restaurant smelt like urine! If I could give this place a zero I would. But hey what should I have expected. It's McDonald's McDonough! 0 star reviews are for places like this. read more

Ridiculously slow and rude. Took more than twenty minutes to get two burgers and two fries after placing the order ahead.

If I could give this place zero stars I would we waited 15 minutes to order pancakes and two sausage burritos and they ended up giving us and charging us for three orders of pancakes when all we wanted was one. I've worked in fast food and if any of these people had half the intelligence of a normal Chick-fil-A worker then they could do their job right but they don't. read more

fast friendly best McD. hot fries too. remodel so friendly,The manager was very accomadating and spoke to her people in a positive manner. read more

All of them look a little "off their rocker"..the manager is lazy and has his lackeys convey his messages instead of handling issues at hand..i ordered my food and said aloud everything i wanted and the clerk/cook STILL got it wrong after being as basic as possible..they are all slow in every form of the word read more

I had a Good experience here compared to all the horrible reviews. Yes it seems like a bunch of young people and they are loud and talking a lot but it didn't effect me or the service provided. Our order was correct, food was warm and the lady who took my order was so nice and was playing with my baby. Going to any establishment can always be a hit or miss. read more

Terrible service, I ordered two burgers only cheese and received them with everything but cheese. When I went back through the line for them to fix it all I heard was them laughing and saying "well what did the sticker say"and then someone else said "I don't even read those damn stickers"... then proceeded to walk to the window with a smirk. This place is a waste of time with terrible customer service. read more

I wouldn't recommend this McDonald's location off the wait time alone. If you have time to wait at least 10 mins (on a good day) in the drive-thru line just to order your food and then another long wait to even get up to the windows to pay and get your food, then this is the location for you. And I'm not saying this because I had one bad experience. This is the closest McDonald's to my home and almost every time I visit this location there's a ridiculously long wait. Today's visit was the worst and final straw--you could order and pickup a pizza in less time! I do not recommend this location and will start going out of my way to other locations from now on. read more

This is by far the worst McDonald's I have ever seen. Ice cream machine is always down, rude staff, really long wait times and they close whenever they want to. One time I stopped in at 10:30 or so and they just stopped taking orders. There was a fight in the drive thru and I got it all on video... the workers were throwing stuff at the lady. She was a nut too so it was probably well deserved but still, act professional. Also, the inside is almost always closed. read more

They forgot everything except are burger and nuggets and we got no receipt so we had to go back in line and get are fries and fries that were supposed to be 2 dollars is 7 not recommende. read more

Absolutely awful. Every time. This is the last time. Lazy management Orders always wrong and they never have shake machine going. We drive 3 miles up the road to another McDonalds and it's great. Management People it's all about Management. . read more

Employees talking too much, not paying attention to detail and not keeping the line moving. The slowest McDonalds line I've ever been in. I order a plain hamburger with Mac sauce lettuce and cheese. And they give me a cold cheeseburger with ketchup and mustard. The fries were extremely cold ass well. Only thing they got right was an ice coffee. 0 stars from this location. read more

One of the worst McDonald's in Henry county. If you go any later then 9 at night you'll either be ignored at the order station or waiting for 15 or more. They have to ask what your order is when you get to the window regardless of what it is. And when you do receive it, it's wrong. If they ask you to pull forward you have better chances leaving then waiting. Waited 10 minutes for a frappe only for the worker to bring it to the car next to us even after they expressed it wasn't theirs and didn't even think to check if it was for the car next to them. What's honestly funny is they are getting paid way too much for the service they give!! read more

Was in line for almost 20 minutes. Ordered two double cheese burgers, just meat and cheese, and a large sweet tea. The girl at the window rolled her eyes at me when I pulled up and didn't say a word to me. She handed me back my change by folding it up in a receipt and dropped it onto the ground before my hand was even under it. She closed the window and walked off. When I got my food, the guy at the window gave me super old sweet tea. When I asked for a staw, he said there's one in the bag nigg* and closed the window. Food was completely wrong, drink was old, and the workers there had the attitude of hood rats. read more

If I could give less than one star I would! My WHOLE order was wrong. They overcharged me, and the staff!!! Omg the staff is ridiculous! A bunch of teenagers that are bullshitting around instead of working. NOT IN ANYWAY PROFESSIONAL! I was appalled that these people had jobs. I felt so bad for the manager trying to get them back to work but even the manager was soooo unprofessional, lecturing them all (loudly) in the middle of the dining floor. Like WTF! I have no word for how truly awful this location is read more

If I could give negative stars... I would. They almost never get your order correct and they run out of items. How does McDonalds run out of Diet Coke? Unfortunately this location is super close to the kids' schools so sometimes it is necessary for a quick snack for them when we are on the go. read more

If I could give no stars I would. This McDonalds is close to my job so I have given them several tries before doing a review. First time I did a curbside pick up was great but since then it has gone down hill. Several times I've had to walk into the store to get my order And now that the doors are Sometimes locked to customers that is not an option. So a couple of times I ended up holding up drive thru to get someone's attention. Now the last time I went there they messed up my order. and even though it was the cashiers fault they would not correct. I told then to take back everything and give me my money back and I was then told by the GM i am no longer welcomed there. contacted the main office and still haven't heard from anyone. read more

Normally this location is my go to location to satisfy my Mickey D's fix... But today the "Shitty Attitude" of someone who clearly didn't want to work today killed my mode today. Pulled in the Drive Thru taking advantage of the Georgia Bulldogs Win Deal of Free Fries & Soda with a paid purchase. Double Cheeseburger, 2 McChickens, and Fries & Soda. Placed order, paid at 1st window, then proceed to 2nd Window to get my food as normal. That's when it went downhill from there. The young lady proceeded to hand me two bottles of water. I told here ther weren't mine. She asked me what drink we ordered. I told here "Large Hi-C Orange with No Ice". She then gave us our drink. Then, she returned with a bag, and I pulled off. Not getting 3 feet from the 2nd window my brother said we're missing food. So I made a quick turn to the right to park close to the take out window because the Lobby is Close due to Corona. I thought my brother said we were missing Fries and a McChicken so I headed back to the 2nd Window. The gentleman in the vehicle before us was walking back (White/Latino/European because of his accent) asked me was I missing food as well. I said "yeah, a McChicken & Fries". He said "yeah me too, I'm missing all my fries". I proceed back to the 2nd window and alerted the young lady "Im missing a McChicken and my fries". She snaps back "I put all your food in your bag! Check with the other guy. I handed it to him". I'm perplexed at this point. I was driving. How she hand my brother our order when I was driving and siting in the driver seat? (Scooby Doo Huh Face at this point while trying to think back). I said "Ma'am, I was driving how you pass my brother our order"? She proceeds to say "Check your bag"! I immediately go back to the car to get the bag and the receipt. My bother then notify me we're only missing fries. I take the bag back with 2 McChickens, and a Double Cheeseburger so she can see whats missing. The young lady continues to argue me down that all our food was in the bag. I aggravated at this point and asked for my money back. I snap back "Ma'am he's missing his fries as well ain't not way my fries in my bag and this gentleman is missing several orders of fries for his family as well". The young lady ask me to step to the side to take care of the other gentleman. She hands him a bag with all his missing fries with "No Resistance ", then proceeds to tell me I know I put your fries in the bag! You're just trying to get more free food". I said "of course, my fries & drinks were free"! Then I realized what she said and what just happened. Im insulted by this point. I was just discriminated by a Black Person accusing me of trying to steal more free food. I asked for a refund. Slammed them of the lowest possible Survey Possible vis McDonald's Survey, Online, and registered a BBB complaint because I discriminated by the employee. The manager then comes up to give me some fries in the bag. I was insulted, and I didn't trust them at this point to demand a refund... #heartbrokened #stillwantedmymcchickens read more

They gave me a damn mcchicken instead a crispy juicy tender I was like oh lord have mercy them did it to me this not no crispy juicy tender

We have had a ton of bad experiences with McDonald's as we always have to pull forward and wait for so long, but when we pulled through this one and had ordered quite a bit of food, they were so nice and surprisingly we didn't have to pull forward, but had all our food in about 5 minutes. read more

Very Awful , !! Workers walked away from the speaker Multiple times and still had to drive all the way back around and wait in a line , the line went very slow due to all the orders they messed up !! fries was Hard and no salt !! gave un fresh fries ' I definitely don't recommend . read more

Can I give no stars? I went this morning to the drive thru and placed my order: sausage McGriddle, 2 breakfast burritos and 4 hash browns. I went to the next window and they asked for my order again. The girl appeared to be new and said her headset wasn't working. I repeated my order a second time. I went to the next window and they asked for my order again. I told them a third time. They gave me my order but it only had two hash browns. Even though they messed up, instead of just giving me the two hash browns, they said I could order them. I'm not putting $2 on my card. I get home and the sausage McGriddle was a sausage, egg and cheese McGriddle. My girlfriend can't have cheese so she couldn't eat it. It's hard to believe so many people can be incompetent. read more

Drive thru took 30 minutes and when I get to the window my order isn't in the system. worst McDonald's around.

They do not deserve 1 star. Need to call health department, ediquette company, manager training, corporate location to let them know this franchise needs a new owner and a new Destiny. Nice word play that's the manager that is extremely rude. This McDonald's needs gray arches it's that rotten bad no brite shiny yellow for them!!!! read more

I pulled into this McDonalds to grab a bite to eat. The line for the drive-thru was backed up, so I decided to park and walk inside. I wore my mask upon entry (COVID-19) and nobody was at the counter. The kitchen looked thin and only a few of the employees were wearing masks. I waited a minute or two and I was greeted by someone who advised me how sorry he was, but they were only doing business from the drive-thru. I asked him why, and he told me it was because of COVID. I will admit, I looked at him as if he was stupid and stated to him, the door is unlocked, and there were people in the kitchen not wearing masks. He advised me the door was open for customers who's orders were wrong. Really? Are you that incompetent to get an order right. I get it, people make mistakes all the time, but it's a cheeseburger and fries for Pete's sakes. Anyways, this isn't the first experience I've had at this location with excuses. If the owner's okay with it, I guess I am too, but I don't have to return either. I walked out, got back in my vehicle, and drove across the street to Burger King where the door was open for business. Funny, the kitchen looked thin there too, but they managed to take my order inside. When I get in the mood for McDonalds again, I'll be sure to find another location. This one sucks! read more

If 0 was a rating this is what I would give this location. I stopped by this Saturday evening to My experience at this location was horrible. The lady manager attitude and customer service is the worse. They were out of a lot of items. I couldn't get a receipt because I was told they were out of ink. My food was wrong and when I finally got my food the was cold and when asked for a refund I did not receive a full refund. The manager started yelling inside and held my card which was inappropriate and out of line. My card for was held for 30 minutes and the manager even called the police and told them I refused to take back my debit card which was a complete lie. the officer even stated that they have had to come out to this location several times. I would not ever waste my time or money to ever go back to this location. They need to hire better management because their management is the worst. read more

First time to this McDonald's and not impressed. First forgot one of the french fries in my order and then had to wait around 5 minutes for them to make a batch to get my complete order. Girl at window did apologize. How can you run out of fries Micke D? Wasn't that busy... only 3 cars in drive thru. Will try again at some point and hope for better service. read more

This is the worst McDonald's there is. They will always tell you that they are out when they are not. The slowest McDonald's there is. I have waited over an hour for food here before! do not go. They also do not answer the drive-through at night and I have just driven off before read more

I came here tonight with my friends a good bit before closing , only to be talked about by the entire staff because WE DARE sit there trying to enjoy our food and have a good time with each other . We weren't even there for 15 minutes before we decided to get up and leave because of the awful things they had said about us . We didn't cause a disturbance or were rude to any employees . read more

My daughter works here and the management staff is very unprofessional and so is the owner, I have had to go there and speak with the manager twice and my husband has gone once and they still make her experience working her fist job a nightmare. Not professional at all I will never spend money there again. My daughter is only 16 and they never gave her a handbook but continues to tell her that things she does not know was in the hand book, I've asked the Manger twice and the owner once for a copy of the handbook and they told me they are company property. She is under age and her signature accounts for nothing without a parents signature. And they say that there not allowed to talk to me ( her mother) read more

Should have read the reviews first. This isn't fast food it is slow food. And why do you have to ask for ketchup. I got fries didn't I? Next thing you will have ask for a straw. read more

Horrible service tonight. Waited 40 minutes at the drive thru to get a sprite with ice when I asked for no ice and the tiniest bit of guacamole on my signature sandwich. The girl at window could care less the manager said there was nothing else she could do but give us some extra buffalo sauce. read more

McDonalds food is McDonalds food pretty much anywhere you go but I definitely got some old soggy McNuggets from here once. And the employees generally suck. One of the younger dudes that works here has made fun of me multiple times at the drive thru. One time he mocked my voice while I was ordering and another time he just opened the window and stared at me for like 30 seconds while he was waiting for my food to be ready. What the heck is up with that? read more

Not one, but on two occasions I've tried to give this place my business and both times has been ridiculous. The first time I had to repeat my order several times as if the girl at the register couldn't comprehend why I would want breakfast in the morning. Then after waiting forever for my food, they forgot my coffee and continued to ignore me after I walked to the counter to have them correct it. The second occasion I walked in behind a group of people who were all helped and when it was my turn the cashier walked away and no one came back to the register. Worst service, would not recommend. read more

They have the most rudest workers there. There was never a time where they got my order right and im sick of it especially in the morning. McDonald's needs new management. Why do I have to argue with someone about fresh fries !!! This is ridiculous. read more