Service. Communication. Cleanliness. Is what these guys can improve on. Not everyone wants to eat the casino buffets and would just rather have a nice meal in their room lol. Especially during these big football tournament days. Being prepared for the overload of people, would be a good idea for these fast food restaurants. Inside was clean, but there was like some sort of sewer smell all throughout their lobby and near the bathrooms. Maybe septic tanks need their dumps? Idk. It was bad. Not the kind of smell you want around the food you're about to eat. Once I checked out at the kiosk, it took them 25 minutes to get one meal and two frappes out. When I approached them, they were "cleaning" the frappe machine. Our frappes were super runny and the cool whip on the top was all melted. Ugh! But prior to me approaching the counter, they never said one thing to me about the wait. I got distracted on my phone during that wait, then I looked at my receipt and realized...wow! Time went by quick and I still don't have my food. lol! They were apologetic when the runny frappes finally came out. This was our second time there this weekend. The first time, we went through the drive through. Maybe it's best to go through the drive through instead, that way you're not smelling that sewer smell in the lobby. My burger was nice, though. Frappes. Again, runny and melting. It's much better than jack in the box, but you'll be better off providing your own grill for burgers. read more

McDonald's - Fast Food Near Me - Mesquite, Nevada

This branch is the worst I have ever dealt with. Caution to all going here. Verify your order before you pay and ask for a receipt every time. What this restaurant just did should be considered fraud. They have messed up on 4 of the last 6 times we have been there. Im done with them. I ordered a #3 deluxe. For those who don't know, a #3 is a double 1/4 pounder and the deluxe has extra stuff on it. Well, they charged me for a single 1/4, adding an extra slice at 2 dollars and then adding 2.20 for bacon as if that's the deluxe. This adds quite a few $ to the order and if they do this often, that's thousands in up sales that people did not order. On top of this, if they mess your order up, make damn sure you open the bag and inspect it when you get your food. It seems this place, if you bring up a mistake, their cooks add so much Mayo/ketchup/mustard on your burger you don't want to eat it. This feels retaliatory because they don't do this(pic) when the order is fine, only when you come up and address something. If you can, drive to the other side of town if you have to eat from this shit hole Next is corporate. read more

McDonald's - Excessive mayo pouring out on all sides. - Fast Food Near Me - Mesquite, Nevada

Diet Coke for the road, clean bathrooms, easy to access parking, ok customer service. read more

McDonald's - Fast Food Near Me - Mesquite, Nevada

Food, service and ambiance were average. It's a fast food place so what can you expect Check the app for better deals and prices as well as to accumulate points to exchange for free items eventually. If you like your cream, coffee here is for you. Otherwise if you want a coffee without being flooded in cream, order one without and add your own as they don't follow the cream directions usually and overdo it. Their steak breakfast sandwich with grilled onions is yummy and I recommend that. I found it only in the app. This is one of the few McDonald's' with an indoor playground left. read more

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We pull up to drive thru and no other cars were in either lanes . No one asks for our order. My husband finally says, "hello" just as another car pulls up. Of course they take that cars order before ours. Husband orders #3 meal, large with Diet Coke and a #8 meal, large with Diet Coke, and a regular cheeseburger. Have to park out front and wait for order. Girl brings out bag, I checked bag and no fries. Immediately go inside and they tell me we didn't order meals. Flat out lied and made us pay for two large fries!. We were so tired from long drive in from Wyoming and too tired to argue. Not the first time they mess up order and the only reason we gave them another chance is because there was nobody else in line. Never again! read more

We ordered ice cream cones. They were the smallest cones we've ever received. We won't go back

Avoid this location, slowest service ever. There is no option to get extra napkins or straws, little creamers for coffee. You need to wait til someone comes to counter to deliver your digital order to ask for these extra items. Tables and floor were dirty. We were there for breakfast. "Turtle Service" read more

Every time we drive through Mesquite, we must stop here. Without fail, the breakfast they serve is the best of any McDonald's we've been to. The breakfast burritos are the best. They are always stuffed with the right balance of cheese, egg, and sausage throughout the tortilla. They are fresh, soft, and warm. It may seem like a minor thing, but other McDonald's have not mastered breakfast like this location. Most of the time, the burritos are too small, cold, and have little to no cheese. Not here though! They get it right every time! Service is good and other breakfast items are too. We hope they continue to serve up the perfect fast-food breakfast! read more

I have traveled across the US many times and often stop at a McDonalds for a quick bite. I have to say the one nearest where I live is not among the worst, it is the worst I've ever used. The service, customer service and management if this location is horrible. Have tried ordering delivery a few times over the past few months and EVERY single time, they gotten the order wrong or left things out. The latest was the best, they left out two orders of fries; when I called, the manager said she saw the person put them in the bag and called me a lier .. the bag was sealed when delivered and there was only the small fries, the med and large were missing. Using their drive thru is fit or miss, the frequently get your order wrong and don't know how to manage the two lanes. The other day a family member went through to order a coffee, pulled up after the person in front moved up; four other vehicles in the other lane placed their orders and moved up before my family member's order was taken -- three of the people got in line after she did, one was actually behind her and moved over to the second line. This McDonalds is a kiosk or device order only location; if you dine in or use they're pick up service; all I can say is double check your order; several friends have complained about orders being wrong. Bottom line, many locals, to include my family & I only will now only use the one about 4 miles further away. read more

Slowest service ever. The food was also cold after waiting 45 mins for it. You also can't do your own refills. So that also take 5 mins to do. read more

I have been going to the mcdonalds in mesquite nevada on pioneer for 4 years and every single time I get my cheeseburger or double cheeseburger or bigmac WITHOUT ONIONS 97% of the time there are onions on the burger or bun or both not alot but the remains from them scraping the onions off an already made burger!!!! Seriously when people tell you no anything nowadays I'd think you'd be a little smarter and less lazy and do your job right ALOT of people have allegies and just items that make them not feel well or maybe like in my case I HATE YOUR RECONSTITUTED ONIONS SO STOP PUTTING THEM ON WHEN I TELL YOU NO DANG ONIONS!!! read more

The service is terrible. The attitude of the employees is terrible. The cleanliness is awful.

The Service is so slow! I've never been to a McDonald's where it took them 40 min to get me my meal. It was not busy at all, but when I walked up to the counter to pick up my mobile order, nobody even looked at me or acknowledged my existence. I will not be ordering here again until they can figure out BASIC customer service of at least acknowledging someone at the counter. Also my order was wrong. Really disappointing! read more

McD's SUX Want a f-ed up order and deplorable service??? Check out this and you won't be disaprpointed. It is pathetic. ordered a double plain burger and a chocolate shake without whipped cream to go on their order machine... Got here's your burger...and I said to clerk I ordered a shake to go and she replied "You will have to talk to the manager..." Waiting several minutes and got Here's yourshake... with Whipped cream... If you iwant ncometence...these clowns have it down to perfection Got home and found out it was only a single burger! read more

Ultra slow cup of coffee. 10 minutes. No ice cream. Darn. Super inefficient. Maybe try another McDonalds. read more

i just want to know how you see this and STILL decide to package them.... it doesn't even have the "sell by" sticker. i can tell this Mcdonalds is managed by someone else. This location used to be the best in town read more

McDonald's - Burnt and OLD pies - Fast Food Near Me - Mesquite, Nevada

Just newly remodeled. They removed seating and self service beverages along with the about to get salt, pepper, straws etc. Ordered by kiosk (not wiped down, but at least there was sanitizer for after order) no counter ordering allowed here. The dining room had not been cleaned. Walked up to the "counter area where we had watch orders coming out to ask for salt and catsup and was ignored. When our order was delivered, followed the server back to the "counter" area and tried to get someone's attention to ask for the items we needed and had them slapped into my hand. So much for friendly service. The server then followed me back to my table and asked if there was "anything" else I thought I needed. Wow! New McDonald's policy, don't ask for service. Got it! read more

Ordered the Shamrock McFlurry and it wasn't even mixed up. The drink options for the Happy Meals included a Dasani water. They gave us water in a cup. read more

Stopped in while on a road trip , ordered nuggets for my daughter. Old brown gross, asked them to remake us nuggets. They gave us the same ones.... The manager gave us the same ones I could bang them on the counter without breaking. He wasn't surprised when we asked for refund he just slumped with his head down shuffling along like he hates his job. I get it fast food is hard I have taken my turn with fast food as a kid. While sitting here a lady comes up also complaining . Manager "WE MAKE EVERYTHING FRESH . " lmao "that's the way our meat is cut " read more

Went through the drive thru with only 1 car ahead of us. Took awhile to get our food. My burger was made incorrectly. Food was made all right besides that. Happy teenagers working here. read more

This is the worst mcdonald's location i've ever been to in my entire life they continuously get my order wrong and i need to go in and get it corrected every time. I work in the area so I need eat here regularly due to convenience but if possible stay away from this location. They also treat you like shit. read more

Disregarded special order. Missing item from order. Fries not properly cooked. Pass up this location.

The lady at the window that also took our order was so rude it was unbelievable that someone who works in the customer service treats customers like that. I went back in to get some sauce and as I was walking out I heard her tell her coworker that she's glad that I finally Left. That isn't right if you hate your job don't work there or better yet don't treat people like garbage when I go to get some Food. The food is great the the lady that works there just definitely below the one star. read more

The staff in this place were working as fast as they could, but there were not enough employees. shame on McDonald's for poor customer service! The men's restroom was closed for cleaning and never opened. One elderly gentleman who could not figure out how to use the kiosk, stood at the counter for a long time before he got anybody to even glance his way. One gentleman got frustrated and walked out. One customer came back in after their order had been short changed. I got two bacon egg and cheese biscuits and they forgot my coffee that small order took 17 minutes!!! I don't blame the staff. I blame the corporate offices. read more

I have been to many McDonalds in my 75 years. This is the worse place ever. First it took 30 minutes to get our food, the French fries were crispy all the way through and cold. The rest of the food wasn't much better and when we inquired about our order they were extremely rude. Needs new management. Will never go back!!! If possible this rating would not even be 1 star. read more

Worst McDonald's in Mesquite is across the Virgin River Casino. It's a lost cause! Trash service poor quality food and long wait times. Better off going to Jimmy John's down the street or Taco Bell read more

McDonald's - The McDonald's on Sandhill/Pioneer is trash! I took a bite out of my Quarter Pounder and bit into this. So disgusting . - Fast Food Near Me - Mesquite, Nevada

Went through the drive thru and they gave me a cold kids meal. It looked like someone had it before me. Food was cold, stale and the toy was open. When I went back inside - attitude and they didn't even say sorry. Avoid this Mc Donald's. read more

I've been stuck in the drive thru for 30 mins before with 1 car in front of me. Literally stuck because there's no way to get out of the lane. This is the most pathetic McDonald's. This location is always extremely slow, honestly is anyone actually in there working? Considering it's MCDONALS you'd think everything would be so fast but this is the exact opposite. read more

This is a busy McDonalds and a great place to get some nourishment between Las Vegas and anywhere up north. They have clean bathrooms and inexpensive food, but you may need to wait in line awhile or wait a few minutes for your food. Compared to other restaurants, though, the wait is not long. Your best option, though, is using the new self service check-out machines. As a bonus for using them, you get a free cone or cookie. They also have the new cool Coke vending machine so your drink options are huge! McDonald's ain't what you remember it to be. Service and options (including some healthful options) have really increased in the last few years. read more

McDonald's - Breakfast menu - Fast Food Near Me - Mesquite, Nevada

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My wife and I came into McDonalds for breakfast at the Mesquite, Nevada location and were served by Maria, the manager (The person in the video). 190 E Pioneer Blvd Mesquite, NV 89027 We ordered two sausage McMuffins, a coffee and a hot tea before a round of golf. The price was wrong, which was easy to spot because it was supposed to be $4 total plus tax. I asked if she could read out the prices for the 3 things we ordered so that we could figure out what was ringing up incorrectly. After some grunting and snide remarks, Maria, the self-confessed manager here (Wearing no name tag at all) read out the prices and it turned out the Sausage McMuffin deal (2 for $2) wasn't applying. The menu says 2 for $2, you would think it would be an easy fix! Maria kept saying the computer didn't allow it and repeated the line 'what am I supposed to do!?' over and over again. Maria, the manager in this video, started shouting after some time had passed so I pulled out my camera. She tried to charge us $2.62, which is the normal price of $1.29 plus tax, so basically, the 2 for $2 deal wasn't applying. My wife and I tried to tell her this 3 or 4 times, but she wasn't listening. She was making snide remarks which you can see in the video I uploaded here. At this time, there was a huge line behind us and she was trying her best to embarrass us. Saying things like "It's only $4" and such. This is NOT the behavior I expect from a manager. If you advertise a deal, then stand by it. I dont believe a manager CANNOT override the system if the computer is apparently charging people wrong. Your staff need a LOT of training. This behavior is garbage. She is responsible for training the other employees? What example are you setting here? Watch the video of your manager Marie, it clearly speaks for itself. I'm uploading this video to YouTube so more people are aware of how the staff act here at McDonalds in Mesquite. I'm not sure why you think you can get away with this behavior read more

McDonald's - Fast Food Near Me - Mesquite, Nevada

Restaurant is filthy. There are enough employees, they could clean. Sticky tables and bugs ground into the floor... read more

McDonald's - This restaurant is filthy!!! - Fast Food Near Me - Mesquite, Nevada

Worst service I've ever seen at a McDonald's. I waited over 20 mins for 3 sausage patties. All the employees just going with the flow and didn't even try and get orders out fast for customers. There were over 20 people waiting by the counter for food. read more

When traveling on a long distance roadtrip, it is nice to see a McDonald's. Needed to use the restroom and a stop at Mickey D's was the answer. This branch in Mesquite is right off the freeway which is very convenient. After using their restroom which by the way was clean, I ordered a few things to go. While waiting, I looked around. Restaurant was very clean. Service was good. My fries and apple pies delish as always. Yeah, I'd stop in again on future roadtrips. read more

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Terrible - so much sauce on the Big Mac could not even hold the Bun ! Filet of fish was drowned in tartar sauce ! Sloppy !

This place was absolute trash, lobby was not open past 11pm and did not accept mobile orders!! Whatever lady was working their need to fix their customer service skills as well, do not recommend read more

Went here for dinner. Always clean and usually not busy. Could not get my coupon for my free burger to work at the automated check out. Was ready to leave, because it lost my free burger and George came over. He helped clear out the messed up order and get the coupon to work. He was super kind and understanding when fixing my order. He is a great asset to this McDonalds. read more

It's right off the exit and right next to 2 casinos and a gas station. It gets really busy but the interior is nice plus the WiFi works. It also has a jungle gym for kids read more

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I totally understand why all the bad reviews. The restaurant is way too hot, it's covered in flies and staff is in left field! Management needs to step up and put this place back in order. They won't get my business again! read more

Hot summer day. No ice cream. Second stop today. McDonald's has really gone downhill. read more

I got the worst chicken sandwich i've ever had .the bun was burnt the meat was dry. It looked like it had been in the garbage. I won't ever eat there again. read more