Thank you to Rose and her team! Always great customer service, and fresh food. For those who need to know, the play area is closed, but there's plenty indoor seating. read more

They always send me to the spot, there's no body in the dining or drive through, and when I take the food is cold.

This McDonald's really needs to rethink how they handle their drive-thru. I normally don't mind being asked to pull forward if food isn't ready -- that's standard, and most locations have designated pickup spots for that. But here, all four pickup spots were full, and instead of pausing the line or managing the flow, staff kept telling cars to pull ahead even though there was nowhere to go. Because the spots were full, they directed more cars -- including mine -- to line up across the front of the building. By the time my food came out, all four pickup spots were occupied AND several additional cars were parked across the front, blocking the entire lane. You literally couldn't drive through the parking lot. This is especially bad because the parking lot is one-way-in, one-way-out. Once cars were pushed forward into the front lane, they completely blocked the only exit. The cars in the official pickup spots couldn't even leave when they wanted to because they were trapped behind the cars stacked in front of the building. It turned the lot into a gridlock with no way to move. Then, when food finally started coming out, it was even more chaotic. Instead of using order numbers or receipt codes, employees were walking up to cars asking, "What did you order?" They had no way to match orders to vehicles they'd scattered all over the lot. It felt messy, disorganized, and honestly avoidable. It's extremely frustrating to be told to pull forward when there is literally no space, and then to have the food handoff handled with no system at all. This is the only McDonald's I've ever been to where cars become trapped, the exit gets blocked, and staff have to roam the lot guessing which order belongs to which car. I really hope management steps in, because this setup isn't just inconvenient -- it's unsafe, confusing, and completely preventable with better drive-thru organization. Oh and I'll add that this review was posted while waiting for my food for 27 minutes.. according to my receipt. Still waiting.. I've now been asked "what did you order" by 3 food runners. Each responded with "they must still be preparing it" which tells me this is a trained response. Absolutely terrible. Edit update: At 31 mins a nice young man came and asked me for my receipt. Seems my food was given to another car and they had to remake my. Additionally, they did not have all of the items in which I ordered, and they made substitutes and replacements. I actually appreciate these workers attempting to make things right and would like to clarify that this is management issue and management's issue only. Learn to support your staff and make things right. read more

I'll take the blame for this. I keep coming to this McDonald's and it has to be the worst McDonald's in the county anytime you come even if there's nobody here the food is never ready. It's a friggin waste. They're horrible people horrible service thank you. Now I know why McDonald's is in the way they are. It's who they hire and how they work again. It's my own fault. read more

Was closed on Christmas, unlike other fast food places in the area. A big let down indeed.

Substandard service! The food is not good. It tasted like a recycled food! I have to give it 1 star because that's the minimum I can give them! read more

I had been pleased in the last year that the service and quality at this McDonald's was much improved. In particular, the coffee was better than most other shops in the area - even the boutique coffee places. So my husband and I began driving through to pick up coffee nearly every day. In the last few weeks, however, the quality of the coffee has deteriorated and is no longer reliable. It tastes watered down, and the cup is less full. Perhaps this is due to President Trump's tariffs. In which case I would recommend that McDonald's put a "tariff tax" on related products and keep the quality up. It is better to have reduced patronage due to higher prices than to develop a reputation of serving up poor quality. For example, we have become fearful of trying other menu items, expecting that cost cutting may be affecting the quality of everything. read more

Go back a year later and the place is worse than ever before. They're still behind in orders, still make you wait an unreasonable amount of time, and still have blank looks on their faces. read more

What's with all the 1 stars? I bet all these people w/negative ratings eat at this McD's on a regular basis. It's a McDonald's, not Marea on Central Pk South. Relax! What do you expect from a fast food joint w/HS kids for employees? If you know the order is always wrong, simply check it before you leave. Problem solved. read more

This place is filthy. All sorts of papers on the floor by the counter. Plenty of staff but no cleaning. The solution seems to be putting the caution cones in front of the mess. Food tasted old and not very hot. Kids play area was not open. Never again read more

Ordered a shamrock shake and Chocolate shake and all I can say is absolutely disgusting. Way too much syrup and liquid in the making of this. We had them remake it and the attitude filled employees did .It seems the only difference is they added more whip cream. The chocolate shake we ordered was abysmal as well, should of called it chocolate milk. Can't image how you give people an attitude when you yourself screw up. The only thing the employees at this location deserve is to be unemployed. read more

McDonald's - Over syruped shamrock shake. Least they got the sham part right - Fast Food Near Me - New City, New York

Simple quick review been here numerous times why have a drive up window when they never get you the order it's always pull aside a true shit show here!!!! read more

Writing this as it's been 20 minutes in the drive through line. Severely understaffed and slow service.

The staff was very rude we ordered and they gave us the wrong order. We ordered a 10 piece nugget and they just gave us the 10 piece. The worst place ever to visit. Never come here again. read more

Ordered my meal from the window 10 min ago. 20 piece and a burger still waiting... someone needs to be fired read more

McDonald's - They were empty and yet I still needed to pull to the reserve spots to have my order filled... I miss old management... #mcdonaldshaslostit! - Fast Food Near Me - New City, New York

Service was amazing!!!!! And the food was good as always!!! I highly recommend if ur hurgey

This should be zero stars. I pulled into the drive thru and ordered 4 cheeseburgers-no special directions. When I pulled up they sure wasted no time taking my money. I was told to pull into spot 1-to wait for my 4 regular cheeseburgers. This is a pretty standard menu item. I pulled over and watched e real cars go through after-getting their food bags and driving away. I waited 15 minutes and there was no sign of any of the 5 people working there-sweeping the floor, standing around-coming out with my bag. I finally had to drive away. I've accepted that the universe did not want me to eat a cheeseburger-but this was unacceptable and gross. I don't recommend anyone going here, ever. Drive to the next one. Horrible. read more

Uneventful We stopped in for a late lunch, more like a snack. I had a McDouble, which was a perfect size for what I wanted. It tasted good. I scored a few fries from my wife and those were the great fries you find at pretty much any McDonalds. This is an old restaurant or badly designed. There is the counter area which is basically an empty area, and seating along one side that is out of sight from the counter. No self-service drink machine. The drive thru also looked like a confusing mess. Yet, they kept busy with customers the entire time we were there. No problem placing our order or getting our food. This McDonald's has a play area where a few kids were having fun. read more

McDonald's - McDouble - Fast Food Near Me - New City, New York

Navigation took me to some residential neighborhood no McD's here ..... found it by asking directions bad choice the smell coming out of store smelled like a morgue The morgue oh yeah I heard they serve human meat That explains it read more

zack is the best and makes the best ice cream cones give him a rasie fs. i love this mcdonalds

i stoped there after doctors appointment and loved this mcdonald's, I really enjoyed their food and personal, the atmosphere over there. everything is perfectly cooked and the prices are great. read more

Horrible food and service, I recommend never coming to Themis establishment unless your plans are to be disappointed and annoyed.

They suck and they never get your order right they always give me medium drinks do not recommend

Absolutely disgusting! Bugs everywhere you look! The bar for a McDonalds is generally low but this place manages to limbo under it easily with room to spare. Today I received a burger with the meat on top of the bun! Literally two buns on the bottom meat on top!!! How can you screw that up? How long does it take to locate a person this incompetent to hire in order for this to occur? If it weren't for the kids wanting happy meals I would never come here again. read more

Slow, slowwwwwww, and super slowwwwwwwww. These folks have zero sense of urgency and 100% of the time will forget something but still charge you for it. They need a second window so you can pick up the $hit they forgot to give you the first time. Used to be better but service levels have deteriorated. But we have no choice. Next McD's is 10 minutes away so we will suffer. Drive through is agony. Slower than walking in. It's not like the place is ever busy. Management should be embarrassed. read more

Just went out to local McD's. Had a craving for filet o fish.. Second car in line but still waited about 4-5 minutes for my order wfter arriving at Window. No hello No thank you. . Starting eating piping hot fries on my 3 minute ride. home. Then to find the fish sandwich at room temperature at best! By the way, NO KETCHUP? This is probably why I have not supported McDonalds for 30 years. I won't last another 30 Years so............ADIOS McDonald's. Welcome back BK! read more

Not pleased at all. Did not have the McRib available, cashier could barely speak English, Fries not hot.

Lady at the drive thru has a nasty attitude in the am/ noon . Doesn't smile and rolls her eyes for no reason . Put a bad taste in my mouth and lost my appetite. Better off going to route 59 McDonald's in nanuet. read more

This was quite possibly the dirtiest McDonalds I have ever been to. Walking into the place I noticed food , bits of napkins and straw wrappers all over the floor in the lobby area. Then when ordering behind the counter there was food all over floor, half the staff wasn't even wearing a uniform. Then when looking at seating area, even though this part was empty there was food everywhere on the tables and on the floor. The counter with straws and ketchup was filthy as well. Garbage cans over flowing. While waiting, one of the staff came out from behind counter to empty the trash bin , pulled out one overflowing can and tied bag off and put it on top of an already dirty table, then pulled out The other can and he walked away, straight to the fry machine to salt and package fries for customers. I asked for a manager who barely spoke English and asked her why is the guy who just had his hands in the trash handling food. She said he washed his hands and when I told her her I watched him walk straight from handling garbage to handling food she didn't really seem to care. She did take to heart when I told her this was the filthiest mcdonalds I have been to because she personally started cleaning up tables and the trash. I would never ever eat there. EVER! They never once in ten minutes attempt to try and clean the restroom despite it being full of puke See pic of restroom read more

McDonald's - a dirty toilet in a public restroom - Fast Food Near Me - New City, New York

I wanted to treat myself and use my survey coupon for egg mcmuffin sammies-buy one get one free. Sign at drive thri 2 for 5. I thought good deal because with my coupon two sammies even less! but when I went to pay worker he says 8 plus change (not even giving the deal at drive thru sign menu) So I hand him my survey coupon-even better deal anyway) and he says he is new and never seen that before. No probs I say Get help for entering it in. He leaves window, comes back still holding my survey coupon in his hand and deja vu asks me for for 8 plus again! I said get the manager to help him. Manager comes and enters coupon so price was finally correct at 4 plus change. Get my food, pay and ask WHERE IS MY RECEIPT? Worker says machine is broken no receipt. OK I said I will not leave here with no receipt. I was willing for cops to come at that point. Manager comes back to window and lo and behold prints my receipt, What a scam. McMuffins were good and hot but that was the WORST Mcdonalds experience I ever had. read more

Actually saw the cleaning woman sneeze onto the corner wall next to the kid's playroom this morning. No tissue, no hand cover, no nothing. Never returned to the wall with any disinfectant, but did wipe the coffee counter with a dirty rag pulled out of a drawer. At least she didn't have any germs on her hands from that open sneeze. Yuk. read more

Waited a while for anyone to come to the register.. No one even said hi for at least 10 minutes then someone came back and told us 5 more minutes? I thought this was fast food? What is so wrong that you don't have enough people work both the cash register and the drive thru! Terrible service. False advertisement. Fast food my ass. read more

This mcdonalds is amazing. Wonderful environment, wonderful attitude, wonderful cheap food. Ill come back anytime!

I came at 11:03 and the doors were locked. Had to go through drive thru. Very upsetting :(

This McDonalds is in serious need of an upgrade. It's dark and dingy inside. It looks like it hasn't had an upgrade since the 1970's. I noticed also that it also only has 1 window for their drive thru. Most now have the 2 window concept. You pay at the first and then get your food and drinks at the second. Get with it. It's 2016. Not 1978. read more

I just purchased the buttermilk chicken deluxe sandwich and not only is it drowning in "big mac sauce " but the chicken is obviously old - chewy / hard at the same time. 2 bites later and it was tossed in the garbage. Nice job Mcdonald's read more

Sunday morning trip for pancakes, but they neglect to say no syrup until after we pay! Tables, play area and restrooms all dirty. Final straw, a manager with a bad attitude. We will never comes back to this location. read more

I foolishly got in line on the drive thru even though there were 7 cars already in line. I then got STUCK in the drive thru line after waiting 10 minutes. I couldn't pull out or leave because I don't have a 4 wheel drive. I placed my order on a Sunday morning at 11:15. I finally got to the window to pay for it at 11:32. I was then told to pull into a waiting parking spot because THE ORDER STILL WAS NOT READY!!!!! I could have gone to the grocery store, BOUGHT FOOD, WENT HOME AND COOKED IT FASTER!!! I waited in the spot 12 minutes and went in. I saw 10 people working and 15 waiting in the lobby. The drive thru was STILL at a stop. One of the employees finally handed me my order and I checked it. Sandwich missing. I asked for the manager, who said "one minute please" I replied "sure, the 45 I've already waited are nothing at this point." The employee who handed me my order looked at the receipt and turned to find the missing sandwich waiting on the prep line. The entire time it had been sitting there. AVOID THIS MCDONALD'S!!!!!! Go to Nanuet. Go to some other place to eat. IN THE EVENT AN OWNER OR MANGER READS THIS (Judging from other reviews here, it appears they don't.) PAY A SUNDAY MORNING SHIFT DIFFERENTIAL!! No one wants to work Sunday? Not ENOUGH workers?? PAY MORE!!! What's a dollar an hour more going to cost in the grand scheme? Another $10 more an hour? Can't get good help?? PAY MORE!!! GET NEW MANAGERS BECAUSE THE ONES THERE CLEARLY ARE INCAPABLE OF RUNNING A BUSY FAST FOOD STORE AT CRUNCH TIME!!! WORST EVER!!! NOT EVEN AN APOLOGY FOR THE WAIT????!!!!!! I WILL WASTE LOTS OF MY TIME ENCOURAGING PEOPLE TO NEVER GO TO THIS LOCATION!!!! read more

Its mcdonalds there for you when you need it. Worst case scenario the ice cream machine is broken

These people can never get an order right, make sure you check everything before you drive off. Coffee, soda and food. Order a beverage and one sandwich and both are wrong. And it's not as if they are busy. The only time my order is right and when the nice and careful Asian guy is working. read more