Came to grab 2 cones, ice cream machine isn't working... Does anyone work or have the urgency to fix a machine? It's summer it's pretty hot out. Next time I will not be taking my money to this location, rip bozo read more

This is my favorite Mc Donald's in the whole Contra Costa County! I've always loved Mc Donald's growing up, but now my protein diet has changed, I only eat fish. My custom Fish Filet I order here is with shredded lettuce, extra pickles and slivered onions plain with no cheese. It's my go to choice for a delicious fast food that is my deserved cheat day. No where else do they make such a good crispy fish sandwich anymore that I can trust, plus I love the perfect temperature in between crispy, soft fries. The inside establishment is also my favorite for indoor play for my children when they were younger. It has large tubes to slide and race with friends through, a small play area for little guys and a basketball hooped area. It was so great for them to just run off some steam as I relaxed and giggled with them. I love this place and your staff is always very friendly. thank you. read more

rude people lazy and don't want to do they job. like the drive through time is not more important then the customer. The app messed up my order didn't add my free fry. i said well can i just by a drink and add it. theres no register here is what the lady said. long story short i ended up getting my order after re-ordering online. now all my points a free stuff are frozen on my MC app. i feel like she did that on purpose. like don't work in service if you don't want to provide customer service!! read more

Service is trash. Everybody acts like there's somebody and nobody wants to help out the worst McDonald's to come to. If you love to be ignored and unattended, please come here, other than that. Fuck this place. read more

Cashier was condescending and told me to use the kiosk. I have a disability that makes kiosk use overwhelming. She did take my order though.

I've given this place 5x to somehow prove me wrong for "zero" (if we can only give zero star)... Foods are very dry-- totally dry and salty!!!.... Crews are not even smiling nor just even try to be friendly-- hey, is the Customer Service really gone now in this generation?? Even with the price increase, I think McDonald's should justify it by maintaining the quality of its food. Gosh, your cheeseburger and Big Mac tastes like cardboard!!! read more

The play land is Dirty unclean tables fries all over the floor, ketchup on chairs and trash spilling out of the cans Jesusss take the wheel

I cringed writing this review, it's so petty, but I felt the need to. Medium fries? Idk. Service was good provided by the young lady, the adult male had a bit of an attitude. This is usually my come to place for McDonalds, hopefully it's not the beginning of the end of a decent location. Overall they are a good location and good people but they skimped me on the fries. read more

McDonald's - a bag of fries and a bottle of soda - Fast Food Near Me - Oakley, California

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One of my favorite McDonald's, they are fast and the coffee is good. They have a playground! Bad part, there is always bums begging at drive thru and loitering around the parking lot. I can live with bums, but I can't stand bad coffee. read more

To be honest, I haven't been to McDonald's in a very, very, very long time, but I wanted to get my granddaughter some pancakes. So I ordered a big plate and one. The woman rang it up that said muffin. I didn't know McDonald's had muffins. I haven't been there in so long. I thought maybe this is something new And I said well what kind of muffins do you have aren't she replied muffins that's what we call them. I says are the blueberry or the strawberry what kind of muffins they're just muffins I got frustrated yesterday. Asked someone what the muffins are called that she comes back with the same muffins that we use on McMuffin. Oh yeah that's clear. Thanks. I went up to her window. I paid her. I didn't say thank you I didn't say anything to her so I guess saying, give her too much to think about by the time I got to the I told her to mom I don't wanna do it window to pay. The guy opens the window hands me a bag and closes the window not ask me if I need anything else not a thank you. I told him I would never come there again and he said good and a story food was what everybody says not worth it so I came home. We threw the egg part out. We ate three of the pancakes with the muffins but they had to be put in an air fryer to crisp them up because they were soggy so there you have you decide if you wanna go back there or not I will not thank you for nothing. read more

This location is not too far from where I live so we come to this location all the time. I love McDonald's especially the French fries. So when the fries are missing I get upset. Been to this McDonald's many times and this is the third time they forgot my fries. And no I did not check the bag because we wanted to get home. And no I did go back to get the fries because it's annoying! French fries are not cheap anymore, so yes I am complaining. This is not to take away from the food, their spicy chicken nuggets are sooo good when fresh! The customer service needs improvement! read more

Cold French fries. Yuck. Breakfast is always hot and delicious though. I did ask for cream and sugar in my coffee and it was black... it's the little things. Lol. I still love McD's though. read more

My food is always cold and my order is always wrong. Was very excited for this to finally be built and close by but sadly very disappointed. I keep trying to give it the benefit of the doubt since it is a new location but this is my fifth time ordering and having the same result read more

Managers rude more concerned about meeting the quota for time then customer service literally throwing food at customers then got upset for asking for water read more

Convenient spot before the Antioch bridge; kind worker helped me when I made a mess earlier; thanks!

Grimace shake machine doesn't work there and I was very sad :( the only thing I have left is water and I won't be able to celebrate Grimaces birthday read more

McDonald's - I'm only left with water - Fast Food Near Me - Oakley, California

Every time we come here they forget something. We almost always have to pull around to the front and wait for someone to bring out our food. They never wait for us to check our order so the last 2 times we had to go inside and claim what was forgotten. Also asked for sauce and didn't get any. I gave 2 stars because the food is usually good. I do try to avoid this location, but it's right off the freeway and my kids prefer it over other fast food options. read more

Came today for a Oreo McFlurry And some how they forgot the Oreos! How is it a Oreo Mac flurry without Oreos ? read more

McDonald's - Fast Food Near Me - Oakley, California

Shout to Cathy always having my order correct and such a beautiful soul always so kind and happy I will stay coming to this location

Worst place I've ever eaten at! Terrible customer service as well and they have roaches read more

McDonald's - Just absolutely disgusting - Fast Food Near Me - Oakley, California

The employees are so bad, we made sure over the drive thru that I was getting 3 mchickens for the price of 8.57 which is still more than it should have been, and they charged me 10.57, the chick when I got up there looked like a dwarf, she wasn't very bright and had attitude, then I got to the second window and the guy had even worse customer service, just ignoring me and not replying, he looked like he came off the slums in Aladdin. I don't know if they charged me an extra item or tried to take the money for themselves, this is a very poor location, I will be going back tomorrow and hope I see those bad employees that are probably staying at jobs like that for the rest of their lives read more

If I could give no stars I would. I had a coupon code ready to go and gave it to Alexa in the drive through. She told me it was invalid. I just did the code a minute before I went through the drive through. So I tried again through my app which told me the code had been used. Of course it had because I just did it. She was very abrupt and not accommodating at all. I asked what her name was 3 times before she gave it to me. Be careful when using those codes read more

I used to think this location was okay since it was close to where I live. I wanted to give 4 stars as there are a couple employees who are thoughtfully pleasant. But this Mickey Dee's seems to have slid far down the quality scale as orders are frequently incomplete or managers glare at you, avoiding the register without asking if they can assist you. Tables are often unclean. Unfortunately, I had to switch to an Antioch location nearby on Hillcrest. read more

McDonald's - Parking lot on the east side of bldg. - Fast Food Near Me - Oakley, California

Seems every other order is missing something, usually have to wait in the out the door line every other trip. Very annoying. Have to always review my receipt when I pick up order, takes too much time read more

Very disappointed with the women in navy shirt Manager . She's rude and it's not the first time . All employees at this location need to be trained. 1/31/2024 11:20am drive through if I can give 0 starts I will . read more

Waste of time. Nobody in the lobby and I thought I ordered a pizza. Nobody speaks English either.

9:30 at night and they have no ice cream! Enough said! It's 9:30 pm why are they cleaning the machine so early??

they serve the oreo McFlurry in a cardboard like cup now and they dont even add enough of Oreo crumbs.

kinda sloppy sometimes on the bag but overall a quality location that keeps a busy drive through constantly moving. can def tell this location does a lot of volume read more

McDonald's - entry door - Fast Food Near Me - Oakley, California

The "managers" here are incompetent. They don't verify orders then look at you like you're the dumb one. I'll stick with the hillcrest location. read more

This place is horrible. They served my sons burger with the paper on it he almost ate it. This was purpose McDonald's make this right. read more

McDonald's - my sons burger had the paper from when the patty is frozen.. my son almost ate it. They don't care there at all.. shame on you - Fast Food Near Me - Oakley, California

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This mcdonalds needs to be shut down they are super slow have ordered not even that much food and 2 weeks straight im asked to go to the front to wait for 5 min for my food when its not even busy any other mcdonalds is packed compared to here and i get my food faster read more

This is a very nice one. The drive through is a double. I like their burgers. The biscuit breakfast is good too. Also their breakfast plate is awesome. read more

If I could give no stars I would. The staff here is very unhelpful and rude. Specifically a staff member named Diego, he was very rude and had an attitude after he forgot to give me my change and then when i told him he gave me the wrong change he told me to suck it up and then told me to pull forward. Management needs to do something about this cause I'm VERY upset at this. After this I never wanna come back until something is done. read more

bad service absolutely bad service!!!! the order takers and managers needs to be trained again and again. seriously. their customer service it's awful. I was missing a burger came back to get my burger with a receipt, manager and order taker ignored me and didn't apologize. I left from this place upset. nothing comparing to IN N OUT BURGER. PERIOD! Managers and order takers take some classes from IN N OUT BURGER! The workers here are ALWAYS greeting you with a fucked up face. read more

Great kids play place, but other than one very good employee didn't see any cleaning take place in 3 hours there. The same good employee brought food to the table as part of the kiosk order system, but after he left I had to practically beg for my subsequent orders at the counter. Staff at the counter was swearing, not good. Bathrooms were clean, that was a plus. read more

I only ordered a large fry and my fries couldn't be any harder. I can understand a couple of fries being hard but most is but cool. I wish they could have gave me some fresher fries. Such an disappointment. read more

McDonald's - Hard fries - Fast Food Near Me - Oakley, California

McDonald's in Oakley, in the middle of an oasis. not much around. only one major shopping center at the entrance of the town. this mcd pretty bad and is past that center a bit. got senior's pricing on a cup of mccafe: 60 cents. didn't have to ask. automatic! that's RESPECT. takes a little bitterness out of the typical mccafe. paying full price wouldn't make me feel younger though. read more

Great customer service. We were greeted with a smile immediately as we walked up to the counter to order. Hubby and I both ordered breakfast meals with coffee. Order taker asked small or large size coffee? We said small. He said same price irregardless of small or large. Well in that case, make it a large coffee! The dining area is smaller than what I'm accustomed to but on a weekday like today it was fine. Enough tables to select from. Nice separate play area for the little ones. read more

Came in during the lunch rush and spent 25 mins in the drive through to satisfy my craving for salty fries. I got home and hubby noticed that his food wasn't in the bag. Even though it was on the receipt. I called and spoke the Lana the manager. I explained my problem and she invited me to come in to get my missing food. Only problem was, i was on lunch break and didn't have time to go back and forth again. She said I could come after i get off work and I graciously accepted. I came in just after I clocked out and she remembered our conversation and gave me my missing parts and then some. She really made up for the mistake and offered a sincere apology. Thank you Lana. I really appreciate your effort and making it right for me. I am normally not a fan of McDonald's but my pregnancy has changed my tastebuds and I just can't go without it lately. I love this location. The ice cream machine is always working and they are always fully staffed. I will be back!!!! read more