Wondering if there is any shame left on this fast food that advertise an amazing picture and when you get the order is the complete oposite. I'm extremely disappointed with the hamburger I received. The burger looked nothing like the picture advertised on the menu, website, app and social media. In the photo, the patty looked thick and juicy, with fresh lettuce, nicely melted slices of cheese and Big Mac sauce. What I got was a thin, dry patty, lettuce that look like it was placed just because the instructions say so, and cheese that wasn't even placed like in the advertisements. The bun was uneven is some parts , and the whole burger looked thrown together with no care. It honestly felt misleading compared to what's being promoted. I understand food styling for ads, but this wasn't even close. The taste was horrible! Who came with this idea? Tasted like the flat-top grill was never clean for months, just an awful after taste. And no Big Mac sauce like in the picture!!!!!!!!! For the price I paid, I expected something that at least resembled the picture. Very disappointed and I am sure I'll never order in any McDonald's again! read more

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For the first time in months they had ice cream available. The vanilla ice cream shake tasted like strawberry though. I ordered pretty quickly but they had people pulling off to save their time clock. There was a car at window 3 waiting for food and 3 cars (I'm included in that 3) pulled into the app ordering parking spots because they couldn't keep up. McDonald's should take some lessons from chickfila to keep things moving. Fries didn't taste salted, but they were hot at least. read more

The only Mc Donald's I love coming too, the employees in drive through are always polite, and a great mood despite it being busy. This location does the best vanilla iced coffee. Just wanted to show my appreciation to this location. read more

Ordered curbside 2 cold drinks.,Other cars parked in curbside area had no occupants. Clue! After 15 minutes went in since drive thru line was long. People were everywhere and 1 order taker.?people lined up along walls waiting for on site and pickup orders to be fulfilled but seemed to be sufficient staff making food. Just 1 guy delivering to tables. I asked 3 separate staff for help and was blown off by 2 of 3. After waiting for cashier to be available I asked her for help for 2 cold drinks and she came back with one which belonged to someone else. Gave her the order number again and finally got the drinks. Ice was pretty melted so anticipate it sat awhile. Iced coffee was gross and dumped it. McDowner! Obviously some management issues here. read more

We ordered through the mobile app for drive thru, they forgot a side of fries in our kids meal and all condiments. We were brushed off quickly. Extremely disappointed. read more

Everything was great. Even that ordering machine! I had the typical McMuffin meal with coffee. All was perfectly prepared and quickly served. Thanks Veronica! Manager: Amy! Well done. read more

McDonald's - My meal. - Fast Food Near Me - Polk City, Florida

Absolutely horrible customer service from the window operator all the way down to the cook the restaurant was filthy and dirty. The food came out, not even on the bun. I've never received a cheeseburger off the bun and still in a wrapper. There was more ketchup on the wrapper, there was on the hamburger. It was disgusting. I wish you could just get your money back from McDonald's. This was absolutely horrible. do not go here. It was so bad and dirty. I pray I did not get hepatitis from these people. read more

This McDonald's me personally it's very nice and respectful to customers, we try our best to keep you guys food fresh and fast, we have been understaffed and we're trying to keep you guys happy, please give us a good review. We're trying our best read more

They got my order perfect ! So happy for my family I was able to use a coupon too. Very nice attention to detail, I'm glad I gave them another chance. read more

Ordered quarter pounder....confirmed order at window as was handed bag....got back on highway....filet of fish sandwich in bag. Thanks for taking both my time and money. read more

They messed up my order I came home called and they fixed everything right away Angela the Mgr was great they r never ruad very respectful and there food is great keep up the great work I ate it all and it was great read more

McDonald's - a tray with a biscuit and a bag of biscuits - Fast Food Near Me - Polk City, Florida

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Refused to service me at 11:30 and they close at midnight -___- There's nothing more annoying than a McDonald's that isn't 24 hours and now one that pulls these stunts. As soon as I rolled up I got a message saying they'll open again at 5 am.... read more

Worst McDonald's I've ever been to. I had to stand in the line for 20 minutes for an Uber eats order and no one came to ask what order I had. People where rude when I finally got my order and was mad when I told them that they needed to do their job. No one even acknowledged me until I went behind the counter and yelled at someone. Costumer service here is absolutely awful I don't recommend coming to this one if you're going to eat inside. They are extremely hateful and don't care about their costumers at all. There also was a whole group of the guys standing around near the food area talking to eachother. No wonder they are so slow. Please don't go here it's horrible. read more

24/7 understaffed. That seems to be the issue every time we come to this McDonald's. We waited over 45 minutes in the drive-thru to get our order even at 11pm. Everyone in the line behind us became frustrated and left the line honking. Absolutely unacceptable. Service is horrendous and the management needs to investigated ASAP. If you're unable to serve fast food, just shut down. Will never be returning to wait in this dreaded line again. read more

Well, we stopped by for an ice cream cone. Again today they have no ice cream. Go across the street, Arby's has some. Poor management. I guess there's a world wide shortage on ice cream now. You better call ahead to see if they have any. read more

During my visit to this location a few months ago, I had an unfortunate encounter with a particular employee who was quite rude to me. She displayed sarcastic behavior and laughed at me together with her coworkers. When I asked what I did wrong, she proceeded to mock the way I spoke, which left me feeling very upset. I don't know her name, but she had long black hair and blue eyes. read more

If you're driving on i-4 at night and you're hungry... KEEP DRIVING. Even though they are supposed to be open until 1am, it's hit or miss. You never know if they are open or not. The lights will be on, but no one answers at the drive thru. I guess management doesn't care what time their employees decide to stop working. There's an Arbys at the Loves gas station, and a Taco Bus next door. Maybe you'll have better luck. read more

Place an online order. No one said anything to me for about 10mins. Food was wrong and on chicken on my sandwich.

Worst McDonald's I've ever been to. Paid for my food in the drive thru they told me to wait at the drive thru spots and waited a little over 30 minutes for my single coffee. read more

I ordered a simple coffee with cream and sugar, they couldn't even get that right. They had one job. Very very disappointing. read more

McDonald's - Premium Roast Coffee - Fast Food Near Me - Polk City, Florida

I mean is it really that difficult to follow a screen that has an order typed on it for you to put correct food in a bag??? The guy said, check the screen is your order right? Yes it was but get the order and it was wrong! I asked for no onions, my burger had a slew of them! I'm not allergic but what if I was?? They missed a large fry and one was supposed to be large and it was medium. No ranch and no straws! Come on man!! I know it's McD's but that's just ridiculous!! read more

Dry and nasty, #3 McYucko The last three times I have been to McD have been the same. Employees on phones, loud , unproductive. read more

I'm giving 1 star, would give 0, but Yelp won't let me. EVERY time we come here the food is barely warm. Don't know why we keep coming back, I guess we are hoping they has smarted up, at least a little bit. But nope, my husband's food was really hot, mine was barely warm, my fries were hot, but the quarter pounder was NOT., I must have gotten the last one, just before the new batch of fresh hot ones came out! NOt HAPPY WITH THIS PLACE. The owner needs to wise up. read more

I'm not usually one to kick someone while they're down, and seeing as how the multitude of yelp reviews has this at a fitting two stars, maybe I should just leave this place alone, but it sucked. It took forever to get my order after it was placed. Like unreasonably long. A soda 2 sundaes That was it. Wtf. I never complained - whatever - I had nowhere to be, and it's not like others were getting their orders before me, this place was just a proverbial shithole. Ironically, it's saving grace is the overall cleanliness and "new" feeling of the establishment. The cashier said to themselves "god we have no one working today." Well that explains it I guess, but is it everyday? Because look st the reviews - this is not a McDonald's with its act together. read more

Pros: staff was friendly. Food was typical McDonalds. Cons: drive thru took forever and our order was incomplete. Had to get out of car to go in and get missing items. Kind of defeats the purpose of a drive thru. Don't stop here if you want to get back on I 4. Have to turn away from the highway and do an illegal u turn to get back on. We will avoid this one from now on. read more

Excellent service and chill mfs there shout to big dick daddy working window the day I came thru.

so, what can i say, this place is a hit or miss, went today mobile parked in slot 3 watched the person bring out one big bag of food and go to slot 2, watched the lady go thew the bag of food than give it back to the person that brought it out. Then that person brings the same bag to me, on the ticket was my name and a Big # 3 for slot. the person hands the bag to me an walks away, quickly check bag and missing 2 items, call for the person that im missing stuff and she goes back in the store, same person brings out 2 small bags and a coffee goes to slot 2 the lady takes her small bag and coffee whick is what she order than the person brings my missing items to me. Maybe the lady took out my two missing sandwiches. read more

The service is terrible, I waited more than 30 minutes for my order and I had to ask for my money back because everyone in La Covina was playing, terrible service read more

Pulled up to the drive they with a line of cars in front of me. The hours state they close at 12AM. I arrived at 11:28 and was told by an employee at the drive thru, "I'm sorry but we're closed for the night and will re-open tomorrow." Trash. read more

this is by far the best McDonald's I've ever eaten at, the customer service is extremely good, and the food is always perfect. I come here a couple times a month and every time I am greeted with one of the most amazing cast of charismatic service members. They always take my order perfectly and I can always efficiently get my food. The kitchen people are also fantastic, I've came in over a hundred times and they've never messed up my intricate order. This is one of the few fast food restaurants where I've ever felt like a valued customer and I really appreciate it. read more

Relatively new location convenient to the freeway, easy to get on and off I-4. But typical of most MCD the shake machine is always broken. I can only imagine the lost revenue. read more

Great service! Food was correct and made in a timely manner. Everything was fresh and delicious.

This is the worst McDonald's I have ever been to. More times than not, our order is incorrect. The customer service is lacking. If you can't get our order correct, at least be nice about it when we try to get it right. Unfortunately, this is the closest one in our area. I'm hoping the management will care enough and improve their restaurant after seeing all of the negative feedback. read more

Absolutely the worst McDonald's I've ever been to. EVERY SINGLE time I go, they screw my order up. The management is an absolute joke, especially Angela. I know for a fact it's a franchise and it needs to be shut down. read more

second time eating there and both times ordering simple quarter pounder with cheese and fries and I had to wait about 5-7 minutes for cold food. read more

The food is ok here not the best, but these people srsly have to start putting in more attention with the orders. I ordered a happy meal and they legit just put a cheeseburger in and gave us the juice but they completely forgot about the other things that come with it like wtf. read more

Never had a McDonald's employee walk around and ask if everything is ok before! Food was fast, but nothing special as per usual. Kids here we're SUPER polite. read more

This place is awful period the food is gross and unhealthy and you wonder why nobody likes this place because,it is gross and disgusting

So we ordered threw kiosk the girl that was by them Natalie I believe was very nice we said thank you to her and she actually said welcome. The first lady that dropped are food st table basically tossed it on table. We said thank you and nothing in response my wife went and orders another sandwich another girl that brought the sandwich sat it down my wife said thank you and nothing in return..hmm wonder if it is a requirement to not be friendly to work here 1 out of 3 people we spoke to was giving good customer service..Natalie you was great the times my wife spoke to you very customer friendly...kudos...this was at 8:28am 2/22/2019 read more

Double lane was terrible, six cars went thru before our order was placed. Rude person took order - this place is very off brand for McDonalds. Skip it. read more