A long long long time ago, I used to work within walking distance of this McDonald's so it would be a potential stop for me during my lunch break. What can I say? It's low key a PvP zone where a world event can happen at any time. Countless visits, I've seen tweakers and vagrants hanging out right outside and sometimes loudly are inside the establishment. Usually I don't really care that much about other clientele unless they're inherently cringe, but the number of shenanigans occurring here is much more highly skewed than at other McDonald's I've been to in more metropolitan areas (LA, in the Bay Area, etc.). Food is normal to low quality and sloppy like may other low tier McDonald's. Again, you can save quite a lot with mobile ordering through their app. Service is normal, short and curt, but with the people going in and out and hanging out, I'm not surprised. read more

Upper management has us short-staffed really badly, and it makes the job harder than it needs to be. On top of that, some managers don't have customer service skills and can be rude in general. To be fair, every manager has their own pros and cons--there are good managers here, but there are also some bad ones in the mix. Also, if you start working here, be aware they might cut your hours (one of the department managers does that a lot). I know some people really need to get out of here, and honestly the best move is to update your resume and start applying elsewhere. It won't be easy, and you'll probably deal with rejections, but it's doable. Keep going until you get an offer. And don't think less of yourself just because you work at McDonald's. Work is work, and you're still building experience and doing what you have to do. Avoid JPY Enterprises, Inc. read more

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Terrible service. Went to the drive thru, ordered, paid. Got to the second window, was told my food had been given to the wrong customer. So, they asked me to wait. Okay, that happens sometimes. Employee the food to my car and moved on to the next car. I double checked my bag, no nuggets. So, I go inside to tell them. The employee says she's sure they were in the bag. The manager comes, says she personally made sure they were in the bag. They were not, and I let them know. The manager says, "Well, I'm sure they were in there, but here you go." So, I go to my car, and I check again just to make sure I wasn't mistaken. I wasn't. I decided to go in and let the manager know, I asked how she could confirm she put nuggets in my bag. Her response: "It's fine, you already got the nuggets." Seriously? So rude. I literally heard her tell her employee to pay attention after he gave my order away, but she clearly needs to pay more attention as well. Lady, you made a mistake. Just own up to it. I wasn't even mad. But her attitude irritated me. read more

I really wish McDonald's would step in and make this location get its act together. . . I would go to another location if I had more than 30min for lunch, but I'm stuck going here and it's like 8 out of 10 times theres an issue. Like just right now I go through the drive thru, I give my code for a free medium fry w/ $2 purchase - no problem what else can I get you? I say can I please have the value menu McDouble, and the value menu 4pc McNugget - she rings up the $7 ((which is still being advertised as "only $6" btw)) McDouble Meal Deal and asks what drink do I want? I say oh no sorry I just want the value menu McDouble by itself as well as the 4pc. She goes "it's more expensive like that it's cheaper to do it this way.." umm...no, it's not. and also, i already ordered the free medium fry! i don't need ANOTHER small fry and i didnt need the drink. so i say as much - "oh ok yea buuuutttt I'm already getting the fries so i don't.." ,, she cuts me off with "its cheaper this way." I'm sitting there like umm yea ok I guess sure - i used the app to see what the total would've been with what I wanted to order originally and it absolutely WAS. NOT. CHEAPER! the way she did it. idk I'm just so annoyed with this location. ALSO THEYVE HAD THEIR AMERICAN FLAG HUNG UP UPSIDE DOWN!! ((this was a few days ago but still)) ..so freakin disrespectful read more

McDonald's - Burgers Near Me - Pomona, California

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Such a bad place, worst customer service, We made a big order and we got not dipping sauces at all even though we ask on our order, don't go this place don't waste your time here, I was so mad read more

Absolutely disgusting food here and creepy at night. Sometimes there's homeless people just standing by the end of the driveway trying to do a run by to grab your food unless you high beam them. Once ai got a dry double quarter pounder with cheese here where the cheese was blue and cold. I also heard the Steak Biscuit sandwiches are supposed to be good but I remember it being like a hockey puck. Probably was rotten and I didn't check! read more

McDonald's - Double Quarter Pounder® with Cheese - Burgers Near Me - Pomona, California

Me and my girls tried to use the restroom and she said we need to purchase something and we did. She almost walked me with the door because she slammed the door open. When we were waiting for the restroom, she opened the door to two men who didn't even order anything with no complaints. read more

McDonald's - This is the woman who was rude to us probably the manager. - Burgers Near Me - Pomona, California

My iced coffee came with someone's hair -_- I couldn't even eat my food . ............................ read more

McDonald's - Iced coffee - Burgers Near Me - Pomona, California

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What a rude experience, especially from the manager or assistant manager, Maria, at the drive-through. No one even came to the speaker for about six minutes. When I offered to use a code, she immediately had an attitude and said it doesn't work, no personality, no customer service at all. I understand it's McDonald's, but having someone in a leadership role act like that says a lot. If she's the one setting the tone, it makes you wonder how the rest of the team is being led. Customer service starts with management, and McDonalds Pomona on Holt clearly missed the mark. read more

Maybe the worst franchise mcdonalds i ever been too. Workers are rude and horrible. NO RE FILLS on drinks? Where is the sign? No sign? She said someone took it off a year ago. Stingy cheap. Never come here. They will spit in your food. Wish i had names to drop on employees but they dont even where bages cause they know read more

very cold food, unhappy with my experience. Service was okay at best, I did enjoy my fries and my son loved his nuggies but not so great on atmosphere could've been way better. read more

This has been one of the most disappointing McDonald's experiences I've had. Every single sauce packet required an extra charge, which is already frustrating. I specifically asked for my McChicken to be fresh, and the staff assured me it was -- but it clearly wasn't. I've eaten McDonald's enough times to know the difference. It honestly felt like the staff, including the manager, thought customers wouldn't notice or care. Very unprofessional. I strongly recommend avoiding this location. read more

McDonald's - Burgers Near Me - Pomona, California

i was so excited for my mcdonald's breakfast and midway through my sandwich i feel a hard crunch in between my teeth and i pull out some eggshells, this is the first time this has happened to me and this is disgusting horrible service i cant even imagine the ambiance because you guys are leaving egg shells in my food read more

McDonald's - Sausage McMuffin with Egg with eggshells in it disgusting - Burgers Near Me - Pomona, California

Honestly, if I could give ZERO stars I would... Not only is this one of the worst McDonald's ever, the staff is so slow and incredibly rude as well. They are constantly out of sodas, cups, and even ice. And the worst part is that sometimes they don't tell you until you get up to pay. Also, since they got the split drive-thru lines, it's gotten worse. They don't alternate, so one line zips by, and the other just sits and waits until they remember there's another line to serve. Oh, and let's not forget about the homeless people they allow to beg and loiter in the drive-thru line. Oh, I almost forgot, they don't accept McDonald's gift cards because their gift card reader is broken and refuse to replace it. Do yourself a favor and just go somewhere else. It's obvious the franchise owner never visits the restaurant and/or reads their Yelp page because nothing ever changes... read more

The manager Veronica is a big rude B I ordered online, and when I got there, the app glitched I walked in and I spoke to one of their workers named Andrew and he was very nice and kindly explain to me that if the app glitched there was nothing that they could do and they couldn't honor my order. I understood that and walked out but as soon as I walked out, my app started working again, and stated that my food was almost ready. When I walked back in to show, the manager was very rude and made it seem with the way she was talking to me telling me will see you have to wait like it's my fault that the app glitched. It seems as Veronica, the manager needs Some training on how to talk to her customers she was very rude and unprofessional. She shouldn't be a manager at all. She shouldn't even be working outside of her home. She needs to be locked away from human interaction as she does not know how to speak to people she's an ugly person inside and out. read more

This is the absolute worst location to visit. The Franchisee sets the pricing to be more expensive than other locations in the area by nearly $1-3 more overall. Additionally, they charge for sauce $0.25/each. Talk about Nickel and diming on already inflated prices! Placed a mobile order for a collectors meal and instead of having it marked unavailable, they allowed the purchase on the app and then told me at the window to request a refund on the app because they were sold out of the cup. There's no place on the app to request a refund and their website states to request refund from the restaurant directly. Just an example of deceptive practices from this location and terrible service. If you really have a McDonalds craving, go to the 30 Rio Rancho Rd location. The service and location is better and the menu items are priced more reasonably! read more

McDonald's - Mobile Order Policy - Burgers Near Me - Pomona, California

Hairssss not one but like three of them wrapped into my sausage McMuffin :( how does that happen ? read more

McDonald's - Burgers Near Me - Pomona, California

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I came in in around 213 Pigem I had ordered a large water I am aware that anywhere you go now your water is being charged which I totally don't mind however when I get to the actual window to pick up my water I get a kids meal Water I requested to Adam that I had ordered a large water previously and waited at the other window to be charged but the girl said she wasn't gonna trust me because she was a Water so then I proceeded to go to the second window to pick up my water just for Adam to say we charge for the water again I don't mind paying for the water but when you ask somebody for the Payment After you tried paying at the other window and then they're saying you're not accepting payments anymore and to just take the water that is really uncomfortable for the customer I'm a cheap person I don't mind paying for the Water just charge me and give me my water don't charge me and then try to make me feel guilty like if it's my fault that the previous person didn't charge Brother McDonald's has a lot of work to do Customer Service not to mention that the girls were working with him in the drive-through at the same time we're laughing at me because I refused to leave without paying for the Water like you're supposed to read more

Cook retaliated with mayo bomb cause I made him cook an extra patty make the cooks watch the videos on how To make mcchicken again he doesn't know how read more

McDonald's - Lazy cook retaliates with mayo bomb cause I asked for an extra patty - Burgers Near Me - Pomona, California

I'm going to go out on a limb and say this McDonald's is a franchise, I attempted to use my rewards for a free happy meal for my 1yo and since I wanted to get the McNuggets meal I had to pay $1.69 (that doesn't seem free.) I also ordered some 10pc. McNuggets and asked for buffalo sauce they said that it would be .25 cents extra. Overall, seems they are just trying to charge for everything. I go to McDonalds often and this was a first for me. read more

All bad right now I ordered five hashbrowns n four egg McMuffins ..my muffins didn't have any sausage in them n I left w out checking so now I recognize I didn't get a receipt they don't answear the phone ..this was all bad read more

Just had the best customer service experience from the woman taking my order. I was told her name is Crystal. She genuinely was happy to be at work her positive energy radiated. She provided customer service with a smile on her face. My 5 yr old daughter has been on the hunt for those Croc Toys and we hadn't had any luck. Today she asked me to ask while ordering and although they didn't have any Crystal selflessly gave her not 1 but 2 of the one's she owned. Thank you Crystal for being a blessing and for putting a smile on my kids faces. May God continue to bless your and may he continue to use your radiant positive energy to be a blessing and a fresh sense of positivity in others lives. Mc Donald's she is awesome and you are lucky to have her apart of your team! read more

The WORST Mcdonald's I've ever been to. The short manager is an absolute BITCH. Obviously, she has very little experience in customer service. read more

Despite all of the bad reviews, crappy food, experiences that everyone talks about, I came across Paola who delivered exceptional customer service. Top tier service, personable, engaging, and genuine. I told her my experience at another McDonald's minutes before coming here and she took the time to listen and even apologize for the experience. Give her the recognition she deserves! Great job Paola! read more

I haven't gotten my refund and it's been 6 days now. I was told that I was going to get it in a couple hours to a couple days and it wasn't a 10 dollar order. read more

I got an orange juice for $4 expecting it to be real orange juice. Long story short my orange juice tastes like water with a hint of orange. Very disappointed. read more

Here are some things you can expect here Saturday night. 35 min wait. Wrong order. Shift lead unable to repeat order. Denied mayonnaise after spending 30 bucks. Defeated feeling not wanting to wait 40mins for a correct order. Under staffed. Incompetence. Homeless aggression. Good luck! read more

Employee ignore's half our order ignores our discount because apparently he doesn't know how to do it or something and tells us nothing and we sit here half our order getting cold read more

McDonald's - Didn't honor discount didn't get order right obviously a new employee - Burgers Near Me - Pomona, California

If I could give 0 stars I would! Why make us pay for sauce and not give? PLUS fries we not fresh and nuggets were stale that my kid didn't want to eat it on top of him not having any sauce to dip it in!! read more

McDonald's - No sauce - Burgers Near Me - Pomona, California

When I got home and took my food out the bag there was trash at the bottom I was so disgusted ! I called and the manager answered she honestly had a bit of attitude and you can hear her yelling at the employees after. I don't even know how this can "accidentally" happen. read more

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This is by far the worst McDonald's that I have ever been to. Not only do they not give you free refills, they do not allow you to use the restroom. Not even if you were a paying customer. What kind of standard is this smh. Be better McDonalds on holt.... read more

McDonald's - Store front - Burgers Near Me - Pomona, California

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I pull up to get breakfast at around 8:30 on a Tuesday morning and there's 1 car in front of me that pulls in to order. There's both lanes open so I go in the other lane to order. Silence...for about 3 minutes of me saying hello hello??!. Nobody answered. So I pulled forward to the window to be greeted by an older Mexican lady her name was Tina who tells me "yea we only have 1 person taking orders right now" So Tina if your reading this, wouldn't you think it would be smart maybe to close 1 lane down instead of keeping both lanes open as if there's 2 workers to take orders on both sides? Furthermore I ask her what should I do and she tells me with a blank stare "just pull around and park I'll have to take it out there" as if I was inconveniencing her. So I pull around and wait for about 7-10 mins. (Mind you when I pulled up it was only 1 car that was in the drive thru with me) nobody ended up coming out so I had to drive to a different location. I can see the correlation on why you guys are rated so low. Do better. read more

I never have issues with the staff or food but the drive thru line is scary here! There is always homeless people coming up to your car asking for food. It doesn't feel safe, I feel like a sitting duck in my car. read more

I decided to give this store a second chance. Bad idea. My food was literally burnt. This is next level horrible. . read more

McDonald's - Burnt - Burgers Near Me - Pomona, California

they let homeless people be in there with luggage's and restrooms are always nasty n never cleaned. the food is the only good thing here.

I order 2 Big Mac's the girl was taking my order I ask a regular Big Mac and another with no cheese I never order a plain Big Mac that what they give me a plain burger If the girl dont know how to take orders. or the person who preparing don't know to do it put another person to do it it's late to go inside the lobby and go inside to return my order and talk to the manager cause it's closed if she can't take order put another person Bad service read more

Service is way way way bad! Took like almost 30 mins if i havent followed up . Customers also complaining about the delayed order. Not even that busy. They need to change management. Very incompetent staff. read more

McDonald's - Been there for a while - Burgers Near Me - Pomona, California

The best food I've got. Good when your on the go service is nise. It is very clean. They sometimes have a attitude

Customer service and not cleaning the table. When Customer try to eat. 445 E. Holt Ave Pomona CA 91748 read more

Worst place to come at lunchtime, drive-thru is slow as heck with one person working both speakers has no ice burgers were cold so I would not recommend ANYONE looking for fast food come here you'll be SORRY YOU DID... read more