Sadly, every person who's left a 1 star review is spot on. Whether you do drive thru or "dine in" you're going to be treated like shit. Has anyone ever shown these franchises the "Give them the pickle" customer service training? Charge me $.25 for an extra sauce packet?!?! I understand that we're in a rough economy but last i checked, McD's was still making good money. Well, I refuse to go into this McDonalds anymore for three main reasons: 1) They cannot EVER get your order correct. I swear if I ordered a water, I'd get a root beer! 2) The people (from minions to managers) appear to hate their lives. Like if there was a gun, they'd kill themselves in a heart beat. 3) Their customer service would be better if they had Marilyn Manson taking orders and Ron Jeremy flipping the burgers with no hands. Yeah visualize that one! I now just wait till I either go to walmart or am in another town to get my McDonalds fix. read more

Feel free to come here if you want to wait anywhere from 15 minutes to 2 hours... no matter if you are in drive through or on the to go app. Don't bother trying to go into the lobby because it's locked 99% of the time. read more

This is THEE WORST MCDONALDS i ever ate at fries are horrible! chicken nuggets was like eating rocks all of our food was terrible besides our cokes. read more

I love how they treat unaccompanied minors. There was a little boy maybe 9 years old obviously sent in by a parent to grab food, and they treated him with as much respect as a "good ol boy" man in his 60s. I was definitely impressed. They also took care of me in a fast and effective manner, without making any errors to my order. This mcdonalds obviously has elite management. read more

absolute horrible service. got to window after paying to get food was told they handed our food out to a different car and to pull around front. we pulled around and waited for at least 10-15 minutes then tried knocking on the front door because it was locked. had to wait for them to even notice i was there which took a bit. then they had said they tried to find us in some side parking they had never though to check the front. she then gave me the food and i checked to see if my burger i had said no cheese on was made correctly and of course it was made with cheese and i am lactose intolerant and cannot have dairy. so then i had to wait another few minutes for them to remake it. overall mcdonald's can never seem to do anything right and they must hire some grade a morons. read more

Food can be a hit or miss which isn't uncommon for fast food. But some of these workers are such angry people. Maybe they should quit if all they do is yell at there poor employees. Very sad. read more

I loathe ths McDs. These people are totally overwhelmed! Seriously. RB loves their Mickey Ds! Open a second location!! Whether it's inside or drive-thru, be prepared to wait it out. Rarely is their a napkin included and/or my sandwhich will look as tho a MACK truck just ran over it! Disaster. The fries are usually hot and fresh altho why I always seem to gt the pointy hard fries is beyond me :(. Its absolute pandemonium. The OJ may be warm, the hashbrowns a tad greasy, the quarter pounder may resemble something a quarterback jst handed off, but, somehow they always manage to gt things right, and, w/half a smile on a good day. read more

I like their food, love the fries, but absolutely hate the busy menu. It moves, it flashes, and its a huge turnoff for me. And good luck finding the cheaper menu items. And they only show one size of fries. Dumb down the hi tech. Im there to order a burger and fries not design a rocket read more

Best McDonald's we have been to in awhile. Driving home from Oregon to the Bay Area we stopped for lunch. All the employees were extremely friendly and our order was ready fast and 100% correct. Tables and floor was clean and while we were eating one of the employees was sweeping the floor and wiping down tables. If we drive through red bluff again we will be sure to stop at this McDonald's. read more

Worst drive through ever was in line for 20 minutes called them & they said there is no one in line & we were the 5th car absolutely ridiculous. Maybe hire at least one person with common sense seriously read more

Fast food restaurants aren't known for their cleanliness, but should the really be on par with rest area bathrooms? Ask for anything special (extra pickles, mustard etc) and expect it to be ignored. Need ketchup packets? Wait forever with an occasional polite gesture or an "excuse me" only to be ignored until you shout out "can I have some ketchup!? " This place makes me want to punch a kitten in the face, and I love kittens! read more

Sometimes you just got to have Mickey Ds but not sure what's up with this place but the drive through takes forever even when there isn't a lot of cars. No matter what time it's a 15 minute wait! WTH?! read more

Terribly rude employees. I am surprised they are still employed. I used the drive thru yesterday to buy my daughter her favorite breakfast.....McDonalds!! before her doctor appt. The girl who took our order and money, was very friendly, however......we pull up to the food window, and the girl, in a very rushed and rude manner, shoved the food into my face. No "Thank you" or anything. This is the THIRD time, I have experienced this rude treatment from these slackers, AND THE LAST! I have always given them the benefit of the doubt, as they are after all....mostly teenagers, making minimum wage...probably, and working bad hours.....but come on!!! read more

Went here for a shake on my way through town. While waiting in the line to order, I saw a worker drop a burger on the floor, reach down to grab the burger, one hand on the floor one grabbing the burger. He threw away the burger, the was not the issue. His next actions are the issue. He did not take time to change his gloves, so with his dirty gloves that touched the floor he proceeded to make orders. SO GROSS. Will find somewhere else to stop on my way through town now. read more

Terrible customer service and the slowest McDonald's I've ever been too. I was here for 20 minutes

They have ONE SPEED, slow. Got order wrong. The cook was moving at a snail pace. With ratings so low why don't they get rid of the slow employees? read more

Drive-through was very slow. Took 25 minutes to get an order of chicken nugget and two apple pies and two coffees We will not be coming through this McDonald's again read more

Drive thru was amazingly quick however my food was cold and not as what was pictured on the menu! My frenchfries were soggy and didn't have any salt to hide the Grease flavor. read more

What a great group of staff members. They all had a smile and were very courteous. Great location on our way the lassen park. The reason for the 2 stars is for the general manager Rebecca Farmer. The way she comes across to her employees and the public is appalling. She has no concern for anyone. If I owned the restaurant I would definitely replace her before she brings her staff down to her level. read more

Filthy! Watched an employee use the restroom and not wash their hands! Facility does not appear clean. Poor employees do not seem to be trained well. Not completely their fault as they are just kids learning their job as the trainer just sits back and talks to friends. Driving thru but won't stop here again read more

Wait was a lil long for one combo & no cars behind me in the drive thru, but everything else seemed pretty standard MickeyD's service.

Hectic. No one is working on the food, one person on the register, "computer mistakes", no quality customer service whatsoever. This place is a disgrace to the fast food industry. read more

Had a question about added taxes on cold foods. I called them in red bluff and i got a very rude person on the phone who even hang up the phone. Did not say her name nor was she pleasant about the question. She did not even let me speak . I think McDonald's red Bluff need to look into who they hire and let answer the phone. When people have a question they want to be treated nicely.I know now that I would never go to the McDonald's Red Bluff no more and that I take this to corporate to fill them in on what happened today bu just asking a simple question. If you see yelp already Red bluff is not the greatest place to get something to eat at McDonald's read more

Came here for breakfast once and i can honestly say, it was the worst ever. First of all i ordered a mcgriddle, it was disgusting and cold. The oj was watered down, and hash brown was cold. Won't be going back here. read more

Its a McDonald's so I mean your gonna get McDonald's food.which when I'm hungry the grilled jalapeno burger I think is bomb! When ever I come I seem to know someone behind the counter or in the drive threw so maybe rhat helps but I always seem to get quick good service. Good place for a quick bite if yoyr hungry an in a hurry read more

Just want to thank all of the staff for finding my purse and letting my friends pick it up for me so I wouldn't have to drive all the way back from Chico! Also, great service while we were there, got our food quickly. Thanks again! read more

This is by first the most disappointing McDonald's experience ever! The food was disgusting and I will never eat at another McDonald's again with how they handled there huge mess up!!!!! The manager said he could not handle our dissatisfied service!!!! I will never eat at another McDonald's again read more

I recently went to the Red Bluff McDonalds and had a breakfast there. My Boyfriend ordered breakfast as well. The eggs were cold and were like rubber and tasted as such too. I was not given a straw with my OJ and had to "ask" for sugar for my boyfriends coffee, it should be offered with the purchase. I went into the bathroom only to find a disgustingly dirty toilet that looked as if someone (excuse my wording) had diarrhea and didn't hit the mark. All over the toilet. Yes the flys were in the bathroom as well as the tables. I hoped and praied that one would not touch my food after being in the bathroom. "POOR MANAGEMENT", is all i can say. It is managers job to keep track of what goes on in their facility. The workers were in such a rush to get things done, they were not getting things done. Tisk Tisk.. read more

I went Thur drive Thur for breakfast sandwiches the order was correct asked for ketchup no than you what's so ever maybe need 101 training thank you for coming have nice day that was thought many years ago read more

Almost every time you go through the drive thru expect them to ask you to pull ahead to wait for them to bring it out. Assuming they do this to pad their service stats. It is very consistent if you order anything over 3 meals. Been enduring this for 3 years at this location. read more

Food is standard McDonald's. Nice staff. Reasonably clean. However, this is all overshadowed by the ridiculous amount of time it takes to order and receive food. You may be reading this and think that it's no problem, but you will absolutely regret it if arriving at a busy time. We had to put up with a 20+ minute drive through wait with only three cars ahead of us. The management needs to get their act together. Avoid. read more

So this was the killing factor for me..... after spending just over 20 mins. in the drive through at 11:15 am to order my lunch, which by the way is an early lunch by most standards, I get my simple number 6 which is the 2 cheese burger meal with French fries and a drink...... After pulling out and reaching the light I discover to my absolute horror that my sole purpose for the drive has been made in vain as my French fries are cold and are UNSALTED!!! Who the hell in their right mind ordered unsalted fries and then decided it would be a good idea to give them to the fat chick???? What kind of seven hells is this?? So I calm myself and realize I have salt back at work in the break room. After driving back to the office and unpacking my food I heat and salt my fries. As I sit down and take a bite of my cheese burger I find that not only was I ripped off by the freakn' salt bandit but the pickle thief has made an appearance as well as I have one damned pickle for two damned burgers that clearly should have at least 2 to 3 pickles per burger or so it shows on the board which is what my meal is supposed to look like.... Now realizing that not only have I been robbed of sodium and vinegar I then start to question things in my life like: why do I even waste the time and fuel to drive to McDonald's. Do I even like the food or the paper thin patties that shouldn't even be grilled for fear of them shriveling up, further drying and being sucked out the exhaust fan and killing yet more innocent things, like my diet. Last but not least why the hell do McDonald's employees deserve more then minimum wage if they can not even put salt on the damned fries or the right number of pickles on a freakn' burger. read more

The counter people at the window are awesome! They are always friendly, no matter what time it is. One girl is so sweet that on several occasions she's brewed fresh coffee for me! They are also super patient with "special orders" (gotta have my extra pickles, after all!) read more

The worst McDonalds for service in the Sacramento Valley. It's been like that for years. Im writing this as I wait over 10 minutes for a single drive through meal. I should of know not to try again. Avoid this one. read more

We almost didn't stop here because of some bad reviews I read but we really needed to stop after driving all day. Also we wanted to eat quick and get back on the road We got friendly and quick service. Bathrooms were clean enough but a little old/decrepit.. read more