It's McDonald's so what can you expect. Just make sure to check your orders because this place is always missing items.

Food took over 20 min to get and when I asked for it the employee said it was just sitting there. No one grabbed it to bring it to the front? Also they forgot a patty in my Big Mac. Thee worst mcdonalds experience I had with them so far. Never coming back to this one. read more

McDonald's - Bigmac with a missing patty. - Fast Food Near Me - Santa Ana, California

I'm really disappointed about the order. It's not fully and service is dishonest. I'm not recommending this McDonald's to anyone! read more

McDonald's - Sausage burrito - Fast Food Near Me - Santa Ana, California

The drive thru line sucks here, only a few cars can wait before the line starts to block the street entrance. I got 20 piece nuggets with 2 bbq and 2 sweet n sour sauce. The staff were nice, orders came out quick. The nuggets were golden brown delicious. read more

I love sausage egg McMuffins & a good deal 2 for $6 Was excited to try promo "Spicy" version. It's a good sandwich but NOT worth the extra $1.89!! Only difference is tasted like they added Tabasco. I always put Tapatio on my McMuffin. No need to buy spicy, put your own Hot sauce. Also they forgot my pie! :( I wasn't charged so I'll get over it. Not that I needed the extra calories read more

McDonald's - Iced coffee FAIL!! Taste like water, I even asked @ drive-thru, girl said that's how it is w/ No cream :( - Fast Food Near Me - Santa Ana, California

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Take me 20 minutes to get my order Need improve your service Hoping next time I get my order in less time read more

McDonald's - I'm so disappointed from this location Take me 20 minutes to get my order I hope you can improve your service - Fast Food Near Me - Santa Ana, California

Manager at this McDonald's said I can only redeem 2 out of the 6 i ordered so I wasted 4 coupons. Fire the stingy manager! Horrible service read more

I only came here because there were no cars in the drive through so I thought it would be quick. I was wrong. They gave me my drink and made me wait over 10 minutes parked outside of the store just to finally receive my food COLD. Mind you I only ordered a quarter pounder combo. Like what happened???? Whoever manages this location needs to seriously be reevaluated and most likely replaced. read more

Came here just for them to tell me that they are only serving pies, drinks, and ice cream??? Like huh

This is how my Big Mac came. Seriously? How do you mess up on this? Worst McDonald's ever. read more

McDonald's - Fast Food Near Me - Santa Ana, California

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Got to drive through window at 10:31a... asked if they're still serving breakfast, they said no only platters. I said ok, I'll have two double cheeseburgers... paid at 10:33a, at 10:36 they said can you pull around to front and wait for order. I pulled to front, dint receive my order until 10:44a... sucks because cheese was still cold on the burgers... that place is horrible read more

Slowest McD ever. Sandwich was sloppily made. The screen with order status was turned off and the drive-thru wasn't even busy for indoor staff to be ignoring the patrons inside. One customer waited 20 minutes to place order. Mine took over 20 minutes to get after placing order. read more

This McDs is a perfect pitstop for a quick snack for my drive home after work. I normally get thr hamburger happy meal with extra fries and a coke using a code from the app. I then eat everything in my car on the way to the freeway. The HM toy I bring back to my classroom for the students to enjoy. read more

20 mins for 40 nuggets wtf McDonald's hire the correct people . This place is a disgrace night time always disappoint. read more

McDonald's - Drive thru lane 20 mins for 40 nuggets wtf - Fast Food Near Me - Santa Ana, California

Says it's open 24 hours so I placed a mobile order and the code was ready by the time I got there. When I got to the drive thru no one answered so i pulled up to the window and there were about 4/5 workers there but no one came up to the window so I just ended up canceling the order through the app 0/5 if I could read more

One of the WORST McDonalds to go to EVER!!!! Literally the WORST customer service. THE WORST TIME MANAGEMENT. Every single time I place an online order to do curbside pick up or drive thru pick up, there's ALWAYS AT LEAST A 20 MIN WAIT. EVERY. SINGLE. TIME. This place fails me every single time and it doesn't even disappoint me anymore. I ordered in advanced today for 3 burgers and one caramel frappe at 1:46pm bc I was on a time crunch. Got here like 6-8 mins later. Parked at curbside. Waited for 2-5 mins at curbside. Saw that the drive thru line was empty so I thought I might as well just drive thru so they don't have to walk out. Switched the mobile order to drive thru pick up. As I was about to drive to the drive thru, two cars got in. I was waiting in line. When it was my turn, the machine was distorted as hell. I could not hear a single thing the lady was saying. All I could make out was "I'll be there." I said ok and waited. A couple minutes passed and I said "hello." She responded back but I couldn't hear anything. I said I'll just drive up bc the machine is not comprehensible anyway. I drove up and when I got to the window, the lady asked for my order or whatever. I told her my mobile number. She comes and gives me a Coke I told her I didn't order a coke and read her my thing again. She told me to pull up to the front. I asked her how long it's gonna be. She said she just placed my order so it'll take awhile. In my head, I was like wtf??? I wanted to kms. But I went to the front and waited. Another lady came out like several minutes later and gave me my order. I guess the moral of this story is to just stay put at the curbside number. This incident compelled me to wanna write a review. I hate this McDonald's location so much with a passion. read more

Plz be aware if you are redeeming multiple orders they probably won't let you why idk but if it's an option on the kiosk then they should let you do it!!!I still come here bc I find it closer to me but I'm slowly getting fed up with it and it's management!!! No hard feelings change things plz!! read more

McDonald's - McChicken - Fast Food Near Me - Santa Ana, California

I place an order and for some reason they couldn't find it. The manager Manny told me that it must have been a glitch on the app. So he canceled my order on my phone and he couldn't honor the deal. He said that I can reoreder with the deal but the deal never popped up again. My kids still wanted chicken nuggets so I made a new order with a new deal. Once I got to the speaker again they told me to go to the window and still couldn't find me. The girl manager than told me that she couldn't find the deal on her end and that I should pay full price instead of helping me out! Never again do I plan to come here! I have gotten better service at other locations. read more

Dude if I could rate it a zero i would came at 11:57pm and I'm still in line typing this at 12:33pm there was like 6 cars in line I'm still the 3rd till the window this is a joke. How is McDonald's corporate not aware of this location bruh come fix this place pleas. read more

McDonald's - Fast Food Near Me - Santa Ana, California

Clean, food is consistently decent, employees are friendly, not a long wait usually if you go after the lunch or dinner rush. It's McDonald's, so if you're realistic, you'll get what you need at the right price. Always use the app for good deals tho, otherwise I'd be giving 2 stars cuz inflation is NOT helping these days. read more

I don't eat McDonald's very often but we wanted something quick and it was just up the street. Can't go wrong with the filet of fish and of course the famous fries. See you next time!! read more

This McDonald's for me all kinds of messed up I ordered 3 kids meal , and none of them came with toys? I also ordered the Big Mac family meal and my Big Macs came with 1 patty. When I called she gave me attitude and told em she'll let the regional manager know.... But I ordered food to be eaten now not wait until days for the manger to respond ?? Worse place ever read more

You placed the sticker in front of you while making this, there were only 2 cars in drive thru and 1 customer in lobby. Stop smoking whatever you are smoking and make my food right next time. 3PM May 29th. read more

McDonald's - Fast Food Near Me - Santa Ana, California

This place closed at midnight, idk why why it said open 24/7. Came here twice trying to get food and never opened

Their service for DoorDash is the absolute worst. They always forget items! And they do maintenance on their grills and fryers and leave their doordash tablet on accepting orders. Two bad experiences back to back with DoorDash read more

Where's the rest of my veggies and sauce? This is not worth my money. And I had to wait so long for my food and this is what I get!!! Errghh horrible!! Look at that comparison!!!! Bad advertisement!!!very disappointed!! read more

McDonald's - Deluxe McCrispy - Fast Food Near Me - Santa Ana, California

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F**k this restaurant!! I waited 20 min in line and still basically stole my money. They told me to wait at the front of the restaurant and wait for the rest of my order. I had only received 2 drinks and when she came out, she only gave me half my order! When I asked her for the rest they told me they had given it to me already and called me a liar! I make my money I don't need to be lying, pathetic excuse for a fast food place! If I could I would give 0 stars and try to have it shut down trying to press the customers! Like seriously what happened to the customer is always rightI get she's busy but lousy work unacceptable! read more

Service is absolutely horrific. Stephanie was a horrible human and treated me like trash. She refused to give me a refill after I had bought a drink there. She acted like the soda came from her pockets. Then she tried to argue with me about it. Childish behavior. Could give 0 stars if I was allowed read more

If I could put 0 stars I would ! Horrible . Wait time is about 30 minutes . Like what? Never coming here again. It's not the first time . read more

I was there Saturday at exactly 11:40 AM in the drive-through they sent me to the front to wait in the car for food. This lady asked me what my order number is. I proceed to tell her she throws the bag at my boyfriend. I'm not sure who this lady is where she should definitely not work there. She has red hair and she's pretty young. Very rude I used to work at McDonald's myself when I was that age and I was never fucking rude. Will be calling corporate. read more

This is what I got, I ordered a 6 piece wth!!!!! Yall need to do better for real!! This is crazzyyyy read more

McDonald's - I asked for a 6 piece and this is what I freakin got like are you serious rn !!!!!!! Wth - Fast Food Near Me - Santa Ana, California

They are SLOW like a turtle Ordered at 9am 30 mins LATER really i would hate to come here at lunch time read more

Great Service! They make food really quick and it's all nice and hot! I come here with my friend and we both love it! It's not too crowded or loud, its nice. read more

I can't believe I am leaving a review for a McDonald's right now but the manager of this place should absolutely be fired. I've never witnessed such a mess of a place in my life. Please go anywhere else except for this place. They have two people working and it takes almost 30 minutes to get your food. There is nothing fast about this fast food establishment. Take your service elsewhere. read more

Make sure to check your order if you get it via drive thru. My large fries were half full. Very disappointed especially considering the price. And this isn't the first time at this location. I thought it was an accident but looks like it's the norm. read more

I ordered a small fry and there was lipstick on the fries. This is embarrassing and I should sue for the contamination of my fries. It's really ruined my dinner and mood. read more

Gave me someone's else orders and expected me to drive back 20mins in 5pm traffic for an exchange. Rude manager on the phone and really dumb and slow customer service read more

McDonald's - What I ordered - Fast Food Near Me - Santa Ana, California

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I don't think this place cares about quality at al. I ordered filet o fish. When I opened it, the bottom was on the top of the top bun. The cheese was on the top bun and on the container. read more

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Very bad service I was going to get some breakfast this morning and a employee told me that I have to wait because they had a lot of orders so I was standing there for about 10 minutes and I had to go work. That's why people stop at a fast food place so we can get our food fast. She told me you have to wait we have a lot of orders this was at McDonald's harbor and McFadden santa ana read more

My husband boycotts this chain due to all the controversial claims against them that has been surfacing recently. We went bc our littles really wanted happy meals and we were about to head out to a Korean restaurant where they wouldn't have eaten anything there. It is what it is, it's fast food in a pinch, not fine dining. Kudos to getting our three orders correct (sauce and everything) when our locations where we live mess it up every single time (haven't been in forever until this trip). The only thing that annoys me is we have two littles and they always get the same toy. 90% of locations will tell you they only have one toy on hand at all times which I know isn't true. I've gone in many of times over the years just to buy the toy and avoid the food and have been given multiple options. I think it's just how lazy an employee is, this one said "I don't know, I think that's all we have" without even attempting to ask or look. read more