I like that breakfast ends at 11 and not 10:30 like other places. Decided to dine in today. Same humanless experience. Clean dining area. Clean restrooms Plenty of parking. The end read more

McDonald's - Screen still not fixed - Fast Food Near Me - Santa Clarita, California

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Is the food good? No, it's terrible. But that's not what makes this location so special. And it's not the broken menu screen that's remained unfixed for a year straight. No, what makes this McDonald's truly the worst is the completely incompetent service people who find new and unique ways to screw up your order. Every single time. Wrong items in the bag. Or. Completely Missing items you already paid for. You ask them "no pickles and onions" So your kids will actually eat their cheeseburger. Sorry. Pickles and onions still there and now your kids won't touch it no matter what. They forget your orders no matter how many times you repay it, get easily confused, and half the time the correct order in your bag is still half frozen and inedible. You almost have to go visit this place just to experience the sheer ineptitude across the board. Quite possibly the worst location/franchise I have ever been to. AVOID FOREVER. read more

I have been complaining to the store owner for over seven months now and absolutely nothing has changed, so I figure I'll let the community know what McDonalds thinks of us in SCV. They apparently have so much business they could care less about this problem. Below is yet another letter to the owner along with pictures of the drive-thru screens mentioned below. Anyone thats been here knows exactly what i am talking about. Last email sent 4-20-26: So here we are SEVEN MONTHS from the last email I sent regarding BOTH of the order line screens at store 31292, and you have done NOTHING. The very few times I have been through this line to get a drink (because I cant read the screen) I have asked the cashier when this is going to get fixed? And am told they have no idea but people complain about it all the time. No kidding.... How do you justify not repairing your main source of income at this resturant is beyond me. Fast forward to today.. Geee it must be fixed by now right? NOPE. So because both screens are broken, the line I am in, BOTH screens are dead, the guy in front of me sat there on his phone and did a mobile app order for the entire car while I sat behind him waiting, and the left lane passes FIVE cars through! They only have one screen completely broken If you're not going to fix this, fine. I simply wont go here any more and will write reviews about this property in my spare time, and I have allot of it. Its absolutely incredible that you people run such a crap operation for the drive through. FIX IT! Here ya go. There are BOTH of the broken screens. What makes this so hard? image0.jpegimage1.jpeg (pictures below) RESPONSE (note the date) On Sep 16, 2025, at 8:59AM, Feedback Mcmarro (feedback@mcmarro.com) wrote: I am sorry to hear about the situation you have gone through, I extend my apologies for your experience on this visit. I will direct your message to address this incident, and for management to follow up with this project. PREVIOUS EMAIL: On Mon, Sep 15, 2025 at 1:11PM wrote: This menu screen has been out for MONTHS! How the hell do you expect people to spend money at your store if that can't see the menu? Get it together!! ---------------- (End email) Enough said. Why I continue to go here is frankly beyond me, but now this is a quest. Of all the drive-thru fast food restaurants I have been to anywhere, I have never seen one the refuses to fix the one thing that helps customers decide how to spend their money. read more

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Ordered a few days ago and they messed up all the filet o fishes so we had to go back and have it fixed. Came back again tonight to receive rude customer service, the fries I asked to be well done were undercooked and soggy, my filet o fish did not have extra tar tar, they forgot my sprite and did not honor my drive thru code. This place needs new management. I will drive farther away to a different McDonald's moving forward. read more

Get with it almost 2 years and this ain't fixed and the management here very unprofessional The staff pretty much throws you orders and are very rude except like 2 employees read more

McDonald's - Like really management get with it This screen been like this going on 2 years- - Fast Food Near Me - Santa Clarita, California

Food is fine for a McDonald's. But no soda refill is simply ridiculous when that is a staple of pretty much any McDonald's anywhere. Fine for drive thru - but dine in beware. read more

Safe yourself the time and do NOT come here everyone is rude as hell. I went in the morning to get a coffee and 2 sandwiches I had ask the lady serving me if she could make the coffee have 6 sugars and 6 creamer's and she responded with a very rude attitude and when I ask she had done it she didn't respond then when they had gave me my food I ONLY RECEIVED ONE SANDWICH AFTER I PAID FOR TOO!!!!!!! This people will scam you and treat you like shit DO NOT COME HERE IN THE MORNING OR EVER!!!!!!!!!!! read more

I hadn't had an issue here for quite sometime until today! I ordered a 10 pc nugget meal, we get home and there's literally only 7!! What the hell?! The fries tasted old and then i got jipped on the amount of food!? C'mon!! I don't live that close to drive back up the street to go complain. I'm so mad! read more

One of the worse experiences we have had. Decided to dine inside; instantly regret it. Fries on the floor. Dirty tables. And so many guests waiting for their food. One party left so upset that they asked for a refund because they had not received their food. read more

McDonald's - Fries on the floor for at least more than 20 mins - Fast Food Near Me - Santa Clarita, California

Went for a quick snack since we were short on time. Brian that is working drive through was so thorough and so professional. It was a really good experience going through the drive through as funny as it sounds. read more

Kiosks don't work. It won't log into the app. You ask for assistance, you are ignored. Order constantly messed up. Considering how much they charge for this garbage and how much they now pay these morons, it should be better. read more

Ordered large fries and they didn't even fill it up, I feel absolutely robbed and it was ridiculous for the amount of money they charge. Do not recommend this location. read more

I'm 41 years old and been a fan of McDonald's my whole life. After hundreds of visits and locations I have finally found the first McDonald's to not allow drink refills!!! Congrats golden valley McDonald's. I live a few blocks away and will never go back. Maybe don't put the sign that says no refills behind the counter when we have to order from the kiosk. read more

I ordered at the kiosk and needed assistance. The guy who helped me was very helpful and nice, really the only positive part of this experience. I waited quite a while compared to my partner (he got his order very quickly). When I got mine, the fries were barely warm, just room temperature, some were just on the cooler side. There was no ketchup or napkins in my bag. I ordered medium fries and a double quarter pounder with cheese, no pickle. When I opened the box, my burger was upside down, sitting in a small pool of grease. I checked and made sure I just didn't have the box upside down when I opened it, but the burger was placed inside upside down. I took a couple bites and saw there was a big pickle. My partner's order was fine and perfect, but mine was littered with issues from the start. I can't help, but feel if I hadn't asked for help, maybe I wouldn't have annoyed someone to screwing up my order this badly; if they were busy, it would be easier to excuse the issues, but there were only 3 or 4 other people in the dining area who were already eating, and only 2 orders in que from drive thru. It is minor blip at the end of the day, but I've never had an experience this bad at a McDonald's, which sucks to deal with, but it is what it is. I just won't go back to this one. read more

McDonald's - Asked for no pickle, but still got pickle. They took out the ketchup for some reason, though. - Fast Food Near Me - Santa Clarita, California

tried to call their number five times to find out what time they stop serving breakfast and then I couldn't find it anywhere on the app

Ordered a mc chicken and they forgot to put the chicken. Not only that the little bag of fries had literally like 3-5 pieces of fries ! Like was this a joke? read more

McDonald's - Ordered a McChicken & they forgot to put the chicken! - Fast Food Near Me - Santa Clarita, California

I was just stumbling around yelp and saw this McDonalds. I was surprised to see how low rated it was. I will say I was not surprised. I have been going there (and other McDonald's locations in town) for going on ten years. I think they benefit from the highway location but just don't care about service because they may not get many locals. I stop here for convenience when exiting or entering the highway here. There is not much difference between this and any other McDonald's in terms of quality of food. Yes I have had dry buns and sandwiches (especially fish filets) that are thrown together sloppily, but I have had the same experiences elsewhere. I have had some good drive thru service with younger kids who were obviously working their first jobs there, but have also some rude service from the manager. This was one of the first places to take away self serve beverage station and they no longer give refills on soda even if you ask. This is the reason I don't go there. When they charge so much for a soda and sometimes it seems like "all ice no soda", I feel like they should at least be willing to provide free refills like other franchises do. Also inside at the cash register they are not very attentive. I have had to wait what I consider a long time "and I am patient and don't mind waiting" while the manager looks me in the eyes standing at the register and just goes about her business leaving me unserved. I find it hard to order from the touch screens and they are not very accommodating to people like me who have these difficulties (but that is a corporate decision). So for quality of food this place is average McDonald's For lack of free refills on soda this place is well below average For quality of service also below average For a manager that makes customers feel less than respected when the, they really lose points I would advise people to avoid this one location when craving McDonald's but in a pinch when you need convenience over all else then stop here. There are never many people here so it is fast because most people who live near avoid it and go out of their way to other locations due to bad experiences. read more

This is my usual stop before heading on to HWY 14. Yesterday I used the app to order burger and selected NO onions and mustard. I got my order with with onions. Do they not read the instructions?? read more

McDonald's - Lots of Pokémons - Fast Food Near Me - Santa Clarita, California

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I went to this McDonald's last night and ordered the The Angel Reese Special double with a shamrock shake. I have to say I haven't visited a McDonald's in a long time. When I paid $23. For this meal when I can get the same meal at Burger King for much less. This is why I always go back to Burger King. Wow, McDonald's has raised their prices ridiculously when there's no customer service and you have to use your Kia system to order food, and it takes longer to figure it out. I have a McDonald cross the street from where I work and so happy I haven't got a meal from there. Wow there prices are ridiculous. read more

Terrible. My son ordered food and I asked him to bring me two Fish Fillets today, 3/21/25 because of lent, and it looks like they just threw the ingredients in the container! Both sandwiches were the same-- buns were dry, maybe a dime size of that white dressing on fish, cheese stuck to a slid off bun--- nasty looking, all crooked in the container. Dry as a bone. Will never go there myself for anything . Shame on them For such horrible service. And they want $20 hr? read more

Look the food was OK. It was just like any of the McDonald's food. The service was horrible. I came in because they messed up on my order ordered a mcChicken and I spoke to the manager and he was so beyond rude screaming at me telling me he could t change or make my order any better told me I ordered it wrong First of all, I didn't order it wrong. I know what I order and I ordered it through the machine Second of all, I don't know who he thinks he is talking to not only his customers that way his employees I saw it first hand I also asked for another number I could call to complain and he denied it he didn't want to help me what's so ever and on top of that I thought to myself wow this is insane how he treats his customers then I literally see him yelling at his employees making them feel so uncomfortable like in a hostile work environment ect if I would work there, I would literally sue the place he's rude. Doesn't care about his customers makes people feel uncomfortable. The moment he walks in I would say that someone should GO IN AND INVESTIGATE . Before it gets worse read more

Cold nuggets, no front cash registers, shit attitudes, shit service and no refills. Bums. read more

This is the worse Mc Donald's ever!!! They never have any soda. I don't blame the workers. The owner needs to get it together. If you're a Buisness owner and you are constantly running out of product... order more maybe ? The location of this place is a goldmine. The service is ok but damn can you please keep the syrup in stock for your drinks read more

This location does not offer free refills on soft drinks. Customer service is terrible. Only positive is it's clean.

They have been making a lot of mistakes here they gave my happy meal someone else and has me waiting in the front for 20 minutes for a 6 piece chicken nugget I ended up having to drive thur again because they totally forgot about me just wasn't my time and gas then I had a problem there is morning ended up asking for a manager something I have never done I don't know why this chain is going down hill so fast that have many 2/3 really good works but when they aren't working I seem to have a problem I'm hoping they can't work on there management because I normally come to this one because it's the best one but that hasn't been the case recently read more

Purchased an Ice Caramel Coffee from a different location about 30-mins away as we were traveling however, the location originally purchased did not give us the Ice Caramel Coffee but a regular Iced coffee so we stopped to ask if they could simply put the caramel inside or replace it they said yes and when we pulled up to the window they told us NO! Both the lady at the window on 04/12/2025 at 3:45pm and Stephanie the Manager were very rude and instead of offering a solution told us there was nothing they could do! I wouldn't have minded paying again but with the attitude and bad service they gave both myself, and my elderly parents, choose not to give them anymore business! Ridiculous service! Instead of simply solving a minor issue they only made matters worse. read more

I live nearby and twice now the fries I ordered and received were cold and old. Usually the food quality used to be good here, but not recently. read more

I'm giving 5 stars simply for my experience I receive from Thomas every time I come to this drive thru. He is so incredibly sweet and provides amazing customer service. He is proof that being nice goes a long way. Thomas thank you for being so sweet to each and every customer it does not go unnoticed. read more

Alright customer service. Got my order incomplete I got a combo 7 and only received one cheeseburger not both. read more

had the worst double cooked nuggets ever. also didn't even receive my sweet and sour that i was offered to when asked if i wanted any sauces. read more

I rarely give reviews for fast food chains unless they rate above or way below standards for the brand. Well today they pushed me a bit too far at this Mc Donald's. Ordered 3 simple value meals and all went smoothly until we reached the point of receiving our order (done correctly). I asked for an additional sauce packet and was told that they don't give them out for free and it's 29 cents. Ok, I get it, the business is trying to save money but really? I ordered my sandwich without mayo and asked them for a refund for the cost of mayo. No? They gave me the mustard for free. That's nice. But I'm not feeling like getting nickeled and dimed after paying $23 for fast food. Sheesh! Top it off, our three orders of French fries were the worst - dry, hard, barely chewy fries. And the fried chicken in the sandwich was dried out, super thin, and overly crunchy. Never again will visit this location. read more

McDonald's - Fast Food Near Me - Santa Clarita, California

the employee at the second window today was so rude for no reason... we asked for extra napkins while we were passing drinks as we didn't have a cup holder and she said "Hello?" in such a rude tone. she could of at least said excuse me. read more

$11 for medium shake and medium fry...... not the cleanest place. Cold fry's and undercooked from time to time. I think I'm done with Mc Dees! Too expensive for the quality. read more

This is one of the best locations in SCV.....however I am quite disappointed. A couple weeks ago I went through the Drive Thru and when they handed me my 2 drinks, without a cup holder and soda dripping all over the outside of the cup. I took the cupholder, wiped off the excess drink. Got home to find the cupholder and my front seat soaked with Diet Soda. Emailed them my disappointment with pics, 2 weeks later I get an email from the franchise owner claiming they tried to call me which they never did. Today I get in the mail a coupon for something I laughed at and shredded it, a free cookie or pie.....ridiculous way to make up for a seat I had to steam clean. read more

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This is mcdonalds for you, they always seem to short change me Im missing change and when the young girl laughed when handing me my order I quickly knew something was off so I checked my change and sure enough that was it. I didn't go back as they were closing but I will not be returning thats for sure! read more

I had just walked up to the Golden Valley McD and upon getting to the front doors, both were locked. I was surprised and checked the hours for the dinning room but the dining room didn't close until 9:00 pm and I was there at 8:13 pm. Thinking this could be some sort of mistake or the staff inside was unaware that the doors were locked I tried again in case it required a stronger pull. Nothing, but then the attempt at opening the door attracted the attention of who I presume was the manager. He spun his hand in a circle having me believe that the front door was locked or broken and the side one was the one that was open. As I walked to the other side the door was locked. And the manager did the same thing. He spun his hand in a circle so I figured he wanted me to go through the drive thru, but I had no car. I had walked to the McDonalds but I gave it a shot since no communication was given other than a hand motion. I stood by the ordering menu and nothing. I waited and nothing. Then cars started coming and I did not think it was safe for them to have me walk through a drive thru. I went to the first window but the guy was not paying attention. When a car pulled through the guy opened the window and I was able to ask about what I should do because I had no idea why I was being put through so many steps. He told me to go to the next window which I did and knocked and told the drive thru guy I had no sort of acknowledgment on the drive thru or even when I had walked up to the front doors earlier. He told me they had no workers and were unable to help me and it was dangerous for me to be walking on a drive thru. At this point Im irritated because no one had told me anything until this moment. No workers, but they had at least 4 people inside including the manager. He told me he was drive thru only but could do an order pickup. But this contradicted what he had said about solely working drive thru. There are kiosks which replace the human component inside but yet they don't have workers?!? Make that make sense. Either management needs a switch or ownership needs a change. None of this would have happened if the manager came out and told me the dining room was closed and drive thru and order pickup were the only options for the day. No sign on the door, the app, or even verbal communication until I was at the last window of the drive thru where I was finally able to talk to someone. This took me 15 minutes of waiting, and an additional 10 to place the order as I had to see if I had any Apple Cash available to make the order. Unprofessional, rude, and sad. Ps they don't allow refills on their ~$3 sodas... pathetic and greedy read more

McDonald's - a sign on the door of a coffee shop - Fast Food Near Me - Santa Clarita, California

My food got accidentally ordered at another mc Donald's! It was at victory blvd in van nuys and not in Santa Clarita . It was just an order of medium fries ! The manager said I would have to go to the other store to get my fries which is ridiculous she couldn't make things right! It eas just one order of medium fries ! Don't come to this mc Donald's ! The manager and the employees all have snobby attitudes and can't keep the store clean! What an embarrassment for a multi million dollar company!!!! I used to work as assistant manager at Starbucks and you always make sure the customer leaves happy! This store can't do that for you !!!! Take your business and hard earned moneyanywhere but here !!!! read more

McDonald's - Overload of trash and no where to put more trash!!!! - Fast Food Near Me - Santa Clarita, California

I had a pleasant experience here today, my first time at this location. Went through the drive thru for some breakfast and both ladies I encountered were sweet and kind. Our order was correct and my bacon, egg and cheese biscuit was fantastic! read more

Notice no customers in the drive thru nor dining room. It's because this location sux and word is out. Always the wrong or incomplete order. Always the food tastes terrible. Iffy service. They know they have and had these problems and simply do not care. read more

Incorrect order on their mobile app, Thomas, the guy who took the order unwilling to correct. Manager would not talk to me, relayed info to Thomas to tell me, nothing they could do since order was online. Lupe is the Store Manager and doing a poor job running this franchise. read more