Giving this place 3 stars, only because the manager took time to actually listen to what I was saying and do what he could to resolve the issue. The ambiance and food is usually fine, but the service could use some work... Looks like they've gotten new staff since I've been gone. I get the same meal from this place every time I come (through the mobile app). I took some time off to diet, and when I came back to order my meal (Big Mac with no bun and extra lettuce, meat, and Mac sauce, they essentially stuffed it in a Big Mac box. Mind you, I'm paying an extra 3 dollars for these ingredients. I knew I was getting skimped because the ingredients would only fit on a platter. I sent the meal back twice because they literally just remade the meal twice then told me that they "don't have platters". And to get a refund, which I can't do on the MCDS app. I call the manager over and he has them remake it. What a surprise, the meal comes on a platter. Nothing makes me more disappointed than being flat out lied to by workers. Had the manager not come and personally resolved the issue, I probably would have sworn to never come here again. I'll give this place another chance sometime in the future. read more

The owner of this franchise had no problem bumping up prices after the City of Seattle raised the minimum wage. And we get lower quality service to boot. Ordered a quarter pound meal and they supersized it all even though I asked for a medium. Then I was charged $1 for a cup of water even though I also had a coke. Yes, we need to increase water intake. Talk about a sense of entitlement on profit margins. Also, I said I was dining in. Got my meal in a to go bag so that they can save on labor costs. That is very rude. I know a few people that will not bus their tables when this happens. Management wants to cut labor costs at the expense of customer service. The reasoning behind Seattle and other municipalities having higher minimum wage requirements is due to the higher cost of housing and other essential items. McDonald's has been unwilling to provide decent wages and got themselves in a scenario of Seattle and other cities having to raise wages. Then they bump up prices and lower service standards. Well, I can go to AM PM, 7-11 or other convenience stores that maintain better service standards. read more

Worst service ever! I placed my order through mobile order, got to drive thru due to hours of the day. The person at drive through told me to wait but then another person served 2 other cars that arrived after me first when I waited good 5+ minutes. What is the point when company wants customers to order ahead so they are ready when guests arrive. read more

Literally ordered one burger and fries and they didn't even get my order right. Came home with a chicken burger which was actually nasty and inedible anyway. Skip this place read more

My favorite to order door dash from they're the best food fresh and fast in person too

This McDonald's is not a good one. The wait is too long, and it almost seems as if that's just "how it is" at this place. The quality in food and customer service at this location (the one near Lowe's on Rainier) has been going down consistently for quite some time. It's incredible if the order is correct. There's usually something missing in the bag. On my order there was some "special order/no pickle" label on my burger box that was so confusing cause I didn't ask for no pickle. All I asked for was the burger and fries. I don't go too often at all because of the customer service and order accuracy. read more

I waited at the drive thru for almost half an hour. Before I could order I was told just a moment, a few minutes later two cars pull into the drive thru had their orders taken before I could order which made the line even longer. The short younger manager shook her head with attitude while saying "I am the manager" making me repeat myself asking for someone higher up. They refused to fix my order and didn't refund me either. After asking for a corporate number the staff left me unattended at the window for minutes and minutes until I drove away. I never ended up receiving my food or money back!! read more

Ambience. A Service. B Food. B Price. A A newly remodeled McDonald's on rainier valley. Nicely lit dining room with soft modern lighting. Place is kept clean. They took away the self fill soda machine. I can see how sketchy characters in this neighborhood may take advantage of the pop machine. Ever since Covid. More and more fast food are moving to apps and kiosks to place orders. And the apps have constant coupon daily specials. You can only use a coupon every 15 mins. ? The cashier wasn't all the friendly and got my request wrong as I wanted HOT fries with NO salt. By time I got to table the fries were already lukewarm. I didn't complain. Came in a Friday. Ugh around 8 and this place was buzzing. Mostly in the drive through. Umm it would be faster if you peeps walked in. That's a tip! Like the number sign board to let when your order is being prepped. Cool read more

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We two download the McDonald's APP want to find sth to grab for dinner and surprisingly find the free deal of new users of a 6pc nuggets! the APP will show you with a drive through code for the free deal and although nuggets are 2 dollar on the app everyday deal. Yeah！ read more

McDonald's - Fast Food Near Me - Seattle, Washington

Terrible gave me old ass fries, not crispy not even warm. Cookie were old as well. Man people don't continue this laziness read more

They forget to add sauces to orders. Go to a different location. Do not waste your time and money here.

Kimberly managing stuff right missed my food in the drive thru called up kimberly got it sorted quickly and i got my correct order good management ! read more

ENVIROMENT: - The building is fine, but there's a homeless person camping in front of the bus station closest to the McDonald's and some other sketchy people around, especially at night. Even with my partner, we were worried about our safety. These are things outside of this McDonald's control, but we tried to dine in when it was dark outside, and they told us to leave because the lobby closes at 10 pm, according to whom I assume was the manager or lead. This information should be posted clearly. It was just me and my partner, and I don't see why they couldn't let us sit down for a moment to eat before leaving. It's also confusing that the lobby closes at that time, but this location is listed as 24 hours. We left anyway, assuming it's true that the lobby closes for valid reasons, but we felt uneasy being forced outside with the sketchy characters around. - Inside the store was clean, and from a quick look around, I didn't see anything broken or vandalized, though we didn't really get to sit down. - There's a large parking lot if you have a car. - There wasn't an offensive smell inside either. SERVICE: - There was a manager or lead in the morning who copped an attitude with us when we came in the next day after our night visit when we got kicked out. We were missing a KitKat banana split ice cream, the coffee was the lowest quality ever (it was nothing but water and coffee, no flavoring of the chocolate iced mocha coffee we ordered), and we also didn't get the +$0.80 tartar sauce inside the fish fillet burger. Just three items we were disappointed with. We made a call that night to report the messed-up order when we got home, then came in the store to resolve the errors and have a better experience. The manager or lead that assisted us did not speak directly to us and instead spoke to their employee in Spanish so we couldn't understand. My partner understands a bit of Spanish, and when the manager asked if we understood, we said yes, and suddenly they stopped speaking in Spanish around us. I do not appreciate sneaky behavior like that. She could have talked to us directly in English instead of to an employee who knew very little about what happened. We felt like she was suspicious of us being dishonest and just wanting the whole meal again for free, even though we outlined on our receipt what the issues were. We just wanted to get our ice cream and have the two items that were messed up remade or get a refund on the tartar sauce. The manager interrogated us about why we didn't check the order and didn't care to listen to our explanation. She tried to advise us about the coffee, saying if we wanted something sweet, we should have gotten something else. I informed her that the drink was poorly made and not what we ordered at all. It was nothing but water and coffee, which I knew because when they remade the drink for us, it was way better. We just wanted to try new things at their best or at least the usual quality, but instead got interrogated and judged. I advise that the workers and especially the managers at this location learn not to assume and heavily profile paying customers, then immediately treat them poorly based on assumptions. We spoke professionally and calmly, and we've worked in this field before, so we understand what the work is like. Even we wouldn't act like that towards a customer and give such poor customer service and attitude. I expect more from managers, especially. I hope you don't treat your employees like that or worse. - Despite being a 24-hour location and kicking us out into a dangerous environment outside, the employees had way better customer service skills and attitudes compared to the managers. We did get our order fixed. FOOD: - I won't count the messed-up orders we had since that is not the typical quality. Anyway, there aren't any notes I can make about the food or drink so far, other than the coffee. It was OK. It's not something I would get again or recommend, but it was decent. Just don't come at night asking for it; maybe in the morning, it would be better made, like it was for us. Very light coffee. Anyway, we won't be coming back due to the awful experience, but we can make some recommendations for things we did enjoy. - Recommendations: The KitKat banana split was really delicious and sweet. It almost tastes like caramel ice cream, so if you have a sweet tooth and you're into that, it would be perfect for you. Give it a try. I don't think it was super strongly sweet or overwhelming. It's just a nice little treat. read more

They have messed up my order enough times to now where I will never go back and also leave this review the worst McDonald's I've ever been to. I love repeating my order five times before the guy gets it right through the drive-through. Also got discharged so many times it's criminal.. I'll be sure to submit a complaint through corporate for this place. read more

They have mouse outside running back and forth from and to the McDonalds never going back. They must be inside too

The management is very unwelcoming and rude. There was one manager in particular that I can say that will make your experience here a bad one and ruin appetite. Even ruin your day. She is has serious issues that project into her work life. Someone find her a lover or maybe she needs a new lover...either way she is power tripping at her McDonald's job. Nothing wrong with working here but it's not a place that needs to exercise authority in shape or form. Or be able to ruin a person's day. Please replace this woman with a person that won't hate their job. Thank you. read more

I'm going to start by saying I only go through the drive thru at this McDonald's. The thing I like about this location is the split drive through order lanes. If anything, it gives the illusion of faster service. The food is pretty on brand and the service has been good for me. I've never not got what I ordered and my wait times (again, drive thru only) have never been unreasonable. I haven't had a bad interaction yet. read more

We only ever come here if we need a quick bite before leaving home. Service is terrible. We never, EVER get our full order. There's always something missing. Wrong type of soda. No sauce. Missing sandwich. Stuff that's ON THE RECEIPT/that we paid for. I don't think they've ever given us napkins either. We jokingly bet each other on what's going to be left out this time. If you ever need to go to this location, I suggest checking your order before eating/leaving. read more

Im sad that I have to give a 1 star because the employees have always been nice BUT the food is ALWAYS wrong. I just ordered a double hamburger and only got a plain bun with extra onions??? Like how do you mess up that bad?? Also there's always homeless people outside this location that harass me in my car. read more

McDonald's - A bun with onions, was supposed to be double hamburger - Fast Food Near Me - Seattle, Washington

Ordered the $5 meal deal with the sick mc chicken, they made me park for 10 minutes ñ. They come out with my drink after 10mins and an apple pie for the wait but not my food. When my food comes I realized it wasn't the spicy mc chicken and the wrong sauce. I was so annoyed read more

The restroom has black light and it's not visible to lock the door. So only a drive thru. Apparently the bathrooms aren't safe? Keep driving. Don't stop here read more

Decided to come back to this location , fortunately I came across "Teresa" and she had wonderful customer service skills and she was very very nice, McDonald's if you're reading this. Reward this employee with a raise. A former McDonald's worker read more

Sometimes I am one to drive off in assurance that a McDonalds would get my order right. And every time I've done so, never any problems--until lastnight at this particular one in Seattle. A small fry for a large fry? What a joke. Also CHECKED MY QUARTERPOUNDER AND IT WAS PINK and UNDERCOOKED. ALWAYS check your food!!! Omg, never again! Please don't waste your time and money. Go to a near gas station for food; it probably tastes better than this sorry ass McDonalds. read more

McDonald's - Fast Food Near Me - Seattle, Washington

Is there any McDonald's in the king County area that gets more than 3 stars? It's a symptom of a lack of leadership by corporate Executives and managers who could care less about their customers and the absence of proper training for the workers and only care about profit read more

If i could give a lower rating i would, every time i visit this location it is unpleasant. This time is the worst, i asked for a burger and what i got was an uncooked patty. I did not have the energy to go back for a refund, i was disgusted by this experience. The sad thing about it is that they do this often. Spent 13$ for this read more

McDonald's - Mcdonalds - Fast Food Near Me - Seattle, Washington

I like the food, the service is fast, but there forget stuff that you order all the time. I asked for large fries and a 10 pc Chicken Nugget, and I did not get the nuggets. They have done it like 2 other time. The health of the restraunt is ok. there will sometimes be uncleaned spills, but they are not common. in conclusion McDonalds is ok. read more

I usually go to this location when I need to provide breakfast for our contractors. Sadly, I will avoid this location in the future. I walk by this location every morning. Today, I had to briefly step into the grass to avoid disrupting some construction workers, and to avoid being splashed by oncoming traffic. Apparently the grass is more important than human life, as whoever was manning the inside started banging on the windows like a mad animal. I can't fund a business that places grass over humans. I'm advising the Lowes and Amazon people who work next door to avoid this location as well. read more

Why do I go to fast food: 1.) Its quick 2.) Its easy 3.) Its cheap This location has none of those characteristics. Service = terrible. Takes forever even with those fancy kiosks. Isn't the point of these to help expedite service? The price is also pretty high, would rather go to the Wendy's across the street. All in all, nah. Never coming back ever. read more

National campaign of $1 any size drink does not apply here. $1 dollar is a small and no refills. When asked the all Asian staff says it's all McDonald's Nationwide. When you tell them that is untrue they double down and get rude. Fuck this place and avoid at all costs. read more

This doesn't have a ZERO star so I'll say one star. This place has been my favorite McDonald's BUT they made the free refill unavailable and they changed the packaging for their burgers. They are even racist to they're own race! They started saving money but so far... they are not doing any better. read more

McDonald's - Fish-fillet with weird cheese, changed packaging, and odd fish - Fast Food Near Me - Seattle, Washington

I was the only customer how could get it wrong and especially after I repeated said several times. This not some complicated science nothing else on it except mac sauce now I have to leave my house and order again I also lost $17. Listen to your customers or eventually you will run out of them even if it's a McDonald's! I recomend Wendy's next door! read more

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No drink refills. 40% more expensive than other McDonalds ($9.99 for 10 Piece Chicken Nugget meal) Need this location to go out of business read more

If i can give this place a 0 I would. They're always forgetting something on my burger like i have the time to go back and get it fixed.

This is probably the most uninviting McDonald's I've ever been to. They don't have condiments, straws, napkins available for customers unless you go up to the front register and ask a staff member. There's no loitering signs everywhere and signs that say you can't be in the store no more than 30 mins! I understand the neighborhood is pretty sketchy and I'm pretty sure I saw someone stick up a needle up their arm 200 feet away from the store but still. The whole vibe was very off and weird. Don't bring your kids here. The food is average, nothing spectacular. read more

McDonald's - Average. - Fast Food Near Me - Seattle, Washington

Look, I love McDonald's. They are a pillar of airport cuisine, drunk cravings, and road trips. I review each dons I attend with great seriousness, and unfortunately this particular establishment was mediocre. Their grilled chicken sandwiches were fine, but clearly not made with the unbridled joy required to craft such a meal. Chocolate milkshake was good, fries weren't as scalding as I would hope. 3.4 stars, and that's being generous. Step it up. read more

Don't bother going here for all day breakfast. Just came here last week for breakfast for dinner went back today and they tried to tell me now they only serve McMuffins even though there is 6 items in all day breakfast. read more

Workers are too concerned with there own conversations than giving out the correct amount of drinks (2) and the correct size and quick to shut the door and pretends to not see you waving your hand to correct the mistake read more

So, it's a McDonalds so take this for what it's worth. You can get some late night food here. However, my order has NEVER been correct. Missing sandwich? No extra sauce that they charge for? Small instead of large fry? It's all happened here. For some reason, I act like a rookie and drive off before I check my order. CHECK your order. There is NO accuracy here or belief that what you pay for should actually end up in your bag. read more

convenient location, new facility, very poor customer service. there is neither a soda machine nor soda refill and they asked me to pay for the refill. I was so suprized. what a shame for a big company like MC. read more

I'm going to keep this sweet and simple. From my experience with McDonald's growing up, you didn't really expect much in the sense of food and customer service. The messed up orders was a given and rude service was the expectation you had. After years of not eating fast food and moving into this neighborhood, I came to this McDonald's. I was blown away by the customer service, it was awesome! No one ever had an attitude, were always charming and accommodating. I literally bragged about this to my partner and friends. However, the past couple of nights I have come come to this location, and your night crew is horrible compared to your day crew. The night crew lives up to the stereotype that I had in my mind: Lazy, bad customer service, and messing up my order both times. read more