I haven't had a Potbelly sandwich in a really long time. I've been eyeing this location and finally had a chance to try today. Everyone was friendly when I came in. The menu is extensive and I've always loved all the toppings you can add. The sandwich was great. Maybe next time, I'll get a soup or a milkshake. The space is really convenient for downtown. There were multiple seating options. I'm sure it gets packed during lunch but I was a little early so I had lots of options for my seat. read more

Extremely Disappointing Experience Three of us stopped in for breakfast sandwiches -- our first visit. Normally, I'd bring any issues to a manager before leaving a bad review, but in this case, the manager was right there behind the counter and the service was still unacceptable. We had a few questions while figuring out the menu, and it felt like the staff instantly lost patience. They were curt, dismissive, and made us feel like we were inconveniencing them just by ordering. All three sandwiches came out wrong, and no one seemed interested in fixing them. This wasn't a one-off mistake -- it was a full failure in basic customer service. read more

This location was okay but be really thorough with them when ordering to make sure they get your order correct. They seemed a bit overwhelmed and I discovered forgot to put a few toppings on my sandwich that I had mentioned as I was ordering. Also they only have one bathroom key despite having two available bathrooms for customers and I overheard an employee taking their time in the bathroom playing on their phone as I was waiting to use it for 5+ minutes. read more

Service at this location is shockingly terrible. I say "shockingly" because they are within walking distance of several hospitals, and after sitting in my mother's hospital room being told she is going to die, the last thing I am worried about is carefully reading signage. When I attempted to pay, the cashier gave me a rude look and abruptly told me We don't accept cash. No explanation, no courtesy. I stepped out of line, went to get my credit card, and returned. When I reached the front again, nothing had changed--same attitude, same unwillingness to help, and she seemed visibly annoyed by any questions. I understand policies exist, but there is absolutely no excuse for treating customers with such coldness and disrespect, especially in an area where people are often already dealing with extremely difficult situations. A little empathy and basic customer service would go a long way. read more

I have been eating at Potbelly for a while, but never had the chance to write a review until now. I love Potbelly Sandwich Shop. Their food is absolutely delicious. I love the casual yet modern vibe of the cafe. I love the country cafe type of feeling as well. The customer service has always been good as well. As a Vegetarian, I always have the veggie melt sandwich with added toppings. The sandwich is always full of flavor and toasted to perfection. I also enjoy the Mac and Cheese. It has a rich flavor and is creamy. If you are looking for a delicious and quick food place, then I recommend Potbelly! read more

Potbelly Sandwich Shop - Veggie Melt and Mac & Cheese - Sandwiches Near Me - Seattle, Washington

Great sandwiches! Our sandwiches were nicely toasted and full of great flavors. My friend was craving a ham and Swiss and I went for the chicken club with cheddar. I thought the cheddar was going to be weird, but it was great. I opted for a small handful of the hot peppers on my "big" sub and it added a nice, manageable kick. I would totally crave this and go back here. Friendliness: 5 Speed: 3.5 Quality: 5 Flavors: 5 Price: 4.5 read more

DONT DO IT -5stars Go to Subway or Jimmy John's. You're welcome. Soup, awful. Service, @$$hats. Ambiance, cold... ironic considering the "theme". read more

Potbelly Sandwich Shop - It's called The Waste of Money - Sandwiches Near Me - Seattle, Washington

Service is poor and the sandwiches are very average. Worst service I've had in seattle.

Terrible service. Doesn't deliver online orders when placed through their app. Will not do any of the underground menu items

I love a good sandwich, but the steakhouse beef I had was at best "meh". It really didn't seem to have very much meat, i could see a little bit hanging out the sides, but it was definitely overpowered by the veggies and condiments. Likewise, the flavor was dominated by the blue cheese and never really tasted like anything else. The restaurant itself was very nice, not busy for time (around 5 o'clock), but it did look like they had several to-go orders. So although it felt a little slow to be served, it wasn't because they weren't busy. There was only two working at the time and they seemed to be busy keeping up with orders. I'm in town for the week and will probably give them another shot as there were some other items on the menu that looked good, I just didn't care for the one I chose. Of course I'll update this review accordingly. read more

so rude. almost left without my food just because of the service. This was my first time in and both employees were not friendly. Nice job not to mention fathers day and my husband was super excited to eat here and they ruined it for him. Then they bitched we didn't tip read more

Great place for lunch! I would recommend! This place is little pricey compared to the other places near by but I would only eat here. It's clean and somewhat fast! But if you come right when everyone else is on lunch the line gets big. I've never been to a pot belly before this was my first experience and I've ordered a few sandwiches. Only one time they messed up my sandwich by putting blue cheese but I ended up coming back and they gave me a free sandwich which was really nice. I always get the roast beef, adding avocado. Yummy ! read more

Sandwich was dry, tiny bit of protein and packed with lettuce. Not worth the calories and $$

This was my second visit to a Potbelly Shop, different location but all of the same quality and service. This time I selected the Pizza Melt, and WOW did it deliver! Lots of meat on this one, including smashed meatballs, which somehow had enough flavour to stand up with the deli meats and sauce. What a great combination of ingredients, including mushroom, that really channeled a pizza for me. The marinara sauce has a nice balance of tart and sweet, and was generously poured over the sandwich before heating. Nice gooey mozzarella kinda reined in the other goodies, but definitely grab a few napkins, cuz it's a bit of a gusher to eat walking. I added hot peppers to give a little tart and spicy pop, and they weren't too spicy to the point of distraction. Like everything else, it's a lovely balance that left me satisfied all around. The place is spotless, well lit for daytime eating, and the servers were all courteous and friendly, making me feel invited and welcome there. In short another big winner for me. This is setting me up to try their meatball sub, which I'm looking forward to. Thank you guys and Happy New Year!! read more

Actually, 3.5 stars. While I've always enjoyed chicken salad sandwiches at potbelly (I get chicken salad, sometimes with cheese, grilled, then add tomatoes, pickles and hot peppers), I have to admit that paying $14.66 for a large chicken salad sandwich (including tax and a 10% tip) seems excessive. Not long ago, at the same store, a regular sized chicken salad sandwich sold for $5.99. And there is no way that the big sandwich was twice the size of the standard sandwich (at least not the one I got). So, I like the convenience and quality (far better than Subway or Quiznos), but it's not a terribly healthy meal, and for the price, quite expensive. It's handy if you're at Swedish (First Hill), but not an easy place to visit if you aren't paying for parking (on-street parking was nearly non-existent, and that was on a Sunday). read more

I really don't like the energy I get from potbelly when I'm in there. This ain't the first location. I don't understand the mannerisms of the people they hire. They don't even seem grateful that you're doing business with them. I don't know probably gonna be my last time going here. read more

Pretty good sandwiches from potbelly here. Same taste as the other locations. I find this one to be less busy which I like.

Love Potbelly's freshly toasted sandwiches, easy and made-to-order! Friendly, fast service - great staff at this location. Favorites include the Wreck, Italian and Classic Turkey Breast, always with everything except mayo. Mama's Lil Peppers add a nice punch. Treats: - Oreo shake is tasty, make it a malt for free! - Ice cream sandwiches are a hidden gem! Made to order with your choice of any two Potbelly's homemade cookies (oatmeal chocolate chip - the best!, double chocolate, sugar) and local vanilla ice cream. Ice cream sandwiches are huge, enough to share at just $3.95 each. Protip: Located on First Hill across from Swedish so does get busy during peak lunch hours - order online or via the app to beat the rush! read more

Sandwiches are yummy 10/10! Great chips selection 10/10! The cookies are amazing 10/10! Customer service is also 10/0!

The food is always good. I did the app order at 11:00am for the wreck sandwich and chicken put pie soup combo. I selected a time of 1:00pm. I get there it is not ready. I waited and never asked if I could get help or even acknowledged. I had to walk up to the counter and ask...where my order was. The person said we would get trigger to it and it depended on what time the order was placed. Lol. 30min later I got my food. This is horrible service to have a online system saying it would be ready at 1:00pm and have to wait 30min! I am updating this to 3 star. I was emailed by one of the district managers and promised some giftcards. It has been over a month. Now I have been going here quite often. The wait times were good until last week. Again my order was not ready, but understood they were busy. This was a better interaction. They apologized and it only took a couple minutes after. One thing is that the food is great here. The pastrami sandwich is delicious. You should try it. read more

Good service but barely any meat and veggies. Felt like I was just eating the bread. And the bread was tough

I just ordered online for the first time. Not only did my order come in a crazy fast amount of time, but the pride that was put into the sandwich and packaging of the food as well as my delicious shake was out of this world. I order a lot of sandwiches. potbelly is easily now within my top five of places to order from. Everything was delicious, Fresh, flavorful, and unique. Which is a little hard to do with just a sandwich without it getting weird. Like I said before, the shake was absolutely perfect. So I just wanted to say thank you. Also... they cut ALL THE WAY THROUGH THE SANDWICH. So important. read more

Can't go wrong with Potbelly. Mainstream sandwich place, food is good. It is an establishment, clean facility, polite staff. Staff is not rushing to maje your order. Plenty of seating st the location we went to. read more

Great environment (the Downtown construction was not), staff, & food. Pictured: Pick a pair of A Wreck with Broccoli Cheddar Soup. read more

Potbelly Sandwich Shop - Great environment, staff, & food! - Sandwiches Near Me - Seattle, Washington

We had friends coming over so I ordered 12 sandwiches. My receipt had "NEVER ORDER LiKE THiS" scrawled on it. I called them to find out what they meant. They said that I ordered too much. Ok, I will order as few sandwiches as I can from now on. read more

Potbelly Sandwich Shop - Receipt - Sandwiches Near Me - Seattle, Washington

DO NOT ORDER FROM THIS LOCATION! They are the Kim Davis of sandwich shops. They do NOT do their jobs! I've placed several online orders at least an hour before closing time that they just never delivered. They took my money, of course. My bank had to go after them twice (so far) to get it back. Wonder how long it'll take this time. DO NOT ORDER FROM THIS LOCATION! read more

I loved this spot. Had really good sandwiches. I would order from here again. Chips and drink and sub for lunch.

The food is good the person that you order from is very nice.I saw one of the cooks .It was a small building I liked the style of the restaurant read more

Potbelly sandwiches are definitely a better value than what you get from Subway. I'm not the biggest fan of Potbelly but their roast beef sandwiches are decent. The service here was pretty slow during my dinner break, although the staff working that night were friendly. One reason why I would only come back here are their Oreo shakes. For $2.80 they're affordable and so yummy! read more

Potbelly Sandwich Shop - Oreo milkshake - Sandwiches Near Me - Seattle, Washington

I'm not sure how to put this but here goes.... I have literally bought food at this place just so I could use their restroom. Fine. There it is. I've said it. One of the best semi-public restrooms on first hill! Don't get too excited- the restroom is only for customers. And even then, you have to be polite and decent to get the secret restroom code of the day. (Seriously, they change the code every day.) But if you are a nice polite person looking for some delicious lunch and a clean well stocked restroom - this is your place! I've come here quite a few times over the past couple of years. Each time it's pretty much the same great experience. The staff is friendly and welcoming. They ask about my day genuinely and give great suggestions of add-one to the menu. For example pickles. I would never have thought to add dill pickle slices to a meatball sandwich. But people do and after trying it- I have to say it's downright delightful! I have a hard time eating meatball subs without dill pickles now. They make that much of a difference being a sweet but tangy flavor to the already savory sandwich. I also love how consistent this place is. No doubt it's a service quality benchmark with each restaurant in the chain. But when you walk into a Potbelly Restaurant Los Angeles or Seattle, you know it's going to be the same great taste and dining experience.... the staff is going to make you feel like a valued regular and the meal will be delicious and satisfying. That my friends is the definition comfort food through and through. read more

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I don't really like sandwich shops in the first place, but Potbelly is at the bottom of the list for me. Especially after this last sandwich. The grilled chicken and cheddar had little flavor to speak of. It was a small sandwich and I was hungry and dissatisfied by the end of it. I will be avoiding them in the future. read more

Potbelly Sandwich Shop - Grilled chicken and cheddar, not much to see here. - Sandwiches Near Me - Seattle, Washington

I've been getting food delivered since the start of the quarantine. I'm new to town, so not familiar with this sandwich shop, but now, after two deliveries, I can honestly say WOW - DELISH!!! I've ordered The Wreck (my favorite) and the Italian (which is Lao extremely good). And the price is right!!!! Less than Ten Bucks a sandwich! I'm going to keep on eating here for sure!!! Yummmmmmmmm read more

This place is to subway what target is to Walmart. It's better but it's still a corporate sandwich chain. I'd still prefer it to subway tho. The sides are pretty decent and specialty sandwiches are creative and pretty decent. And the soups are pretty good too. I like the avo Turkey and the chicken club. This location always seems to be clean which I cannot say about the subway that's nearest me. So that is a plus! The staff here is also always friendly every time I come in. For a quick bite, I recommend. read more

I got a half sandwich and soup on a cold day at Potbelly, and was really happy! The sandwich is WAY less industrial than Subway, and I think I liked this food even better than Corner Bakery in the Los Angeles area. My sandwich came lightly toasted, which was a nice touch and the chili tasted great. I wish the cheese could have been shredded rather than a slice, but that's a small complaint. This one is definitely going on the lunch rotation. read more

Potbelly Sandwich Shop - Italian sandwich with chili - Sandwiches Near Me - Seattle, Washington

The food is pretty good, I would just recommend people not get it delivered. At least not using their app, I have ordered through it twice to have it delivered to me. And both times I have had to call in to see why it was taking so long. Next time I will order on UberEats or just pick it up. read more

We walked from our stay at the inn at virgina Mason, sandwiches were great chips were pricy but tasted amazing would definitely go back next time we're in town. Service was great. Soda prices were high we opted to take to our room and had our own beverages. Ambiance was nice and clean. read more

This was such a nice change from Subway or Quiznos. I've been wanting to try Potbelly for some time now but never made the time. I finally gave it a shot and was pleased. Super easy to spot along Madison, thanks to their bright sign. The layout is pretty straight forward, you get in line and pick your sandwich, and move down the counter to build your sandwich. I like their menu and felt they had decent selection of items. I went with the A Wreck sandwich, it was packed full of meat and had nice crispy bread. The prices were decent and service was ok. I could of used a little guidance from the servers but I was able to figure it out. read more

Potbelly Sandwich Shop - A wreck, pretty tasty! - Sandwiches Near Me - Seattle, Washington

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Wow so glad a nurse recommended this place! It sounds like you can even have it delivered to the hospital. Decor is great staff was all friendly and they have signs up letting customers know if you are disabled or have small children just ask for help. Everything is made pretty clear on how ordering works and what options you have. It was hard to pick something everything sounded good! I ended up getting a regular mediterranean and added avacado and balsamic vinaigrette. It has been awhile since I have gotten such a good sandwhich. read more

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Bought a BLTA sandwich with the bacon on the side and when I got home realized there was absolutely no avocado on my sandwich which is one of the main reasons I got it? Super disappointing potbelly's is usually my favorite read more

Potbelly Sandwich Shop - Sandwiches Near Me - Seattle, Washington

Worst service ever if you try to contact someone about an error in your order. I have tried 5 times to Reach someone via the app and NOBODY calls back. Let alone the store. read more