Employees swearing at each other and the lady at the front desk is super rude. No customer service standards here. The food was okay and the lobby was clean but the workers r so mean. read more

Worst experience in the drive-thru at this particular location. Waited 30mins in the drive-thru to attempt to pay & grab my food. Finally couldn't wait any longer & just left. Y'all were TRASH! read more

Waited 15 mins in drive through. Received order with no thank you and proceeded to ear RAW CHICKEN. No thank you. Update*** Regional manager Joe rectified the issue. My chicken was cooked fresh and thoroughly at my next visit however, I had to pull up and wait. I parked wait 10 mins then went in only to find out they'd forgot about me lol. I'm straight on this location. ‍ read more

Disgusting place. Ghetto employees and manager. Nope. I won't be voting for 15.00 an hour for fast food workers. I went for breakfast and the egg McMuffin was cold like it had been sitting awhile. I ordered coffee with cream and sugar and of course there was no sugar. Guess it wasn't meant for me to eat that mess. I won't go back anyway. read more

Closes at random times. Sometimes dining room is open, sometimes it's not. Closed at 6:30p on a Saturday?

I went through the drive-thru today was was pretty upset about my experience. The people who took my payment were not wearing masks. The people who gave me my food (at the second window) one was wearing a mask but the others were not. My burger was soggy (like it had been sitting out for a while) and the French fries were cold. I would recommend a different location if looking for a McDonalds adhering to minimizing possible droplets (for COVID-19) guidelines. read more

Just keep driving honestly this place absolutely blows in every aspect. Extremely rude and careless employees

This is absolutely the worst customer service in the city. The staff needs to be retrained or just get a whole new staff.

Waited for 20min in drive through only to be told they were closed at 9:45 (exactly when we pulled up). Super sassy dude on the ordering kiosk. Do yourself a favor and don't bother with this one and head next door to Burger King. Franchiser has a lot of work to do. read more

Does McDonald's even care about reviews at this point? This McDonalds in Southfield literally SUCKS. Everything about it. Even the way it smells. Management should really do something. These employees seem miserable. read more

Good for nothing place! No ketchup. Moreover you ask for extra sauce they charge you. And the worst part no one cares to clean the table. P.S.: Even I wonder that I just wrote a review for McD :D read more

Went through drive through and the girl that took our order did not let use finish before yelling pull up they missed a fry for us and when we asked about it she caught an attitude ask to show the receipt and said there was no fries that come with the meal that 100% comes with fries absolutely ridiculous read more

You can order online and pull into space and it wont be brought too you. You come order at the drive thru, wait up to 40 mins to order. Your order will arrive and it still wont be correct. Just find another McDonald's, this one will waste your time & the food will be substandard. read more

I am pretty sure that they spit in your food here. service is slower than any I have had at any mcdonalds in history and the food is suspect. read more

Literally the worst MCD I have ever been to. Food is terrible, service is worse. I'll never go back and I work down the street.

Slow for door-dash and dine in no matter the time or day, go to any other McDonalds so this one has to close and it can be done with

If I could give negative stars to this location I would. I, and seven other vehicles, sat in line starting at 10:25pm. This location was open. Four workwra sat and watched the drive through line pile up. We literally knocked in the window twice. The first time the guy said "oh shit I didn't know any cars were there...I got you...." Then processe sit and ignore us for an additional 10 minutes. I would never give this location my business. Terrible service. read more

I can see why there are so many horrible reviews for this place. I drive for Uber and stopped for coffee about 9:00 p.m. Also decided to order a muffin. Turned out they didn't have any muffins. I guess it was too much of a thought process for the employee to ask if there were any. So I asked for two apple pies, which they gave to me even though there was a price difference. The pies were cold and hard, and the coffee turned out to be a small coffee, not the medium which I had ordered. The coffee was also incredible weak. And all the time there were four people behind the counter laughing and joking, like it was a nuisance to have customers waiting. And these idiots want $15 an hour?? They're not so good at making that case. read more

One star is generous. Pathetically slow service despite being in the fast food industry.

Two stars because the owner responded appropriately and apologetically to my corporate complaint... But this story needs to be told. I pulled up to a PACKED drive-thru at 2AM. When I finally got up to the speaker, I said "I'll take a number 10 large sized with a diet coke" (A simple order, right?) "10 Piece nuggets and a coke?" "No. A Number TEN with a DIET coke." * I see her start adding a ten-piece nuggets onto the previous car's order * "You know you still have the previous car's order up, right?" "Oh. So that's a ten-piece nuggets and a coke?" "NO. It's a number 10 large sized with a diet coke." * I see her put a #10 large sized with a coke on the screen * "That's right, but please change the coke to a diet coke" "Yes, SIR" (Sarcastically) She doesn't give me my total. She doesn't tell me to pull around. I don't see her change the drink on the screen. I pull around. Same lady at the window says, "You had the 10-piece nugget and the coke, right?" "You know, I gave you my order 4 times at the window, right? It was a number 10, large sized with a diet coke." "Hold on" She closes the window, then puts her headset down, goes to the back room, gets her purse, and leaves. I mean, she LEAVES. Walks right out of the restaurant. Another woman comes to the window and says "$8.76, please" I didn't see anyone change my order, so I asked "Could you please repeat my order?" "A number 10 with coke" "No. That's a #10 LARGE sized with a DIET coke." "I'm sorry" She gives me my new total, I pay, look at the receipt, and it's a #10 large sized with a coke. I get to the second window. The bullet-proof one. I motion to the guy "THAT'S A DIET COKE, RIGHT? SHE PUT DOWN COKE. IT'S SUPPOSED TO BE DIET." I'm pointing at my receipt. "Yes, it's diet" he says I get my food and drink, pull away, put a straw in, and it's coke. 35 minutes total, and I got a coke after ordering a diet SEVEN times. I looped around. The lady at the first window was apologetic. The guy at the second window had a medium drink waiting for me. I pointed at the cup, said it was a large. He put a different drink in the window, and I pulled away again. ... It was orange soda mixed with diet coke... I've never been so mad in my entire life. I threw the drink on the ground in front of the front door to the restaurant and ate my cold food without a drink. I filed a complaint with corporate, and a very sweet woman called to apologize and assured me that "appropriate actions had been taken." That earns a second star, but there's NO way I'd ever even go near that McDonald's again. read more

So many bad reviews, I feel guilty for piling on, but my experience was horrible. I was in the drive through over 30 minutes only to finally get to the window and served this crap. I haven't been to a McDonalds in some time but was picking up something quick, which is was not, and although my expectations of fast food is not high, this was the worse. I order a quarter pounder meal and chicken nugget meal for my son. The fries had black specks on them, like you get from grease that is used for a really long time and burnt particles start sticking to your food. My son got a bonus in his fries, a hair. The burger was burnt and nuggets dried out. This could very well be the last time I ever eat at a McDonalds if this is a reflection of the corporate standards and this business may need a visit from the health department and McDonalds corporate. Stay clear, go somewhere else. read more

We went there for dinner. First thing we were told is that they were out of tomatoes. After get out food, we could hear two female staff members arguing. They were loud and carried on for awhile before anyone came out to break it up. First and last visit. read more

The customer service was bad. Employees not wearing masks, only serving fried food and taking credit card. Fries were soggy and cold.

It is so gross. Food was cold, iced tea tasted old and moldy (and it was being the sticky gross counter). Every table. Literally EVERY TABLE had food containers or napkins or something gross. My feet stuck to the floor. The food is the food, but get drive thru and skip the tea. read more

If I could give ZERO stars I would. They're so slow and always say oh we're out of this or we're out of that OR sorry our system is down. Don't go unless u wanna be in drive thru for an hour read more

Worst McDonald's drive through I ever been to. Customer service was terrible! I ordered food at the speaker and when I arrived to the pay window I asked if I could change my order. I just wanted to take two things off my order and the lady working the window said NO! She said I would hold the drive thru line up! I was shocked. Never have I experienced anything like that in my life. read more

Dear McDonald's drive thru employees, I am so sorry that I had the audacity to pull up to the drive thru and order a breakfast sandwich. I know you have better things to do. I know it's too much to make eye contact and tell me how much money I owed, and it's easier to just shove the money thing at me under your bulletproof window. I cannot imagine how inconvenient it was to prepare that Sausage McMuffin with Egg. I know you have better things to do at 9:30 am. I also apologize for asking for unsweetened ice tea when "it's broken." I'm not sure how the tea got broken, but it was my fault for asking. I'll never do it again. read more

I spent a couple months in a hotel about a block away from this location and I can tell you, they have never once gotten my order correct. I've even gone through a couple times to get a "large half cut iced tea" and THAT has never even been correct. the first time I came here I stood in the lobby and waited around ten minutes for a tea, there was one customer in front of me and she literally had to ask why it was so dirty inside. (the manager pulled a towel off her shoulder and said "I know" then walked away). another time I went into the lobby and stood there for five minutes without being acknowledged. so-help-me-God, five minutes! the only other person in the dining room was being interviewed by a manager who saw me turn around and walk out without blinking an eye. the absolute worst McDonald's and possibly the worst business I've ever been to, after numerous tries-- never again. the entire staff, management and all needs to be replaced. how a restaurant runs like this is beyond comprehension. if only zero stars were an option. read more

Stopped by this McDonald's on my way home. Before we ordered there was one person infront of us who came in because they messed up his order and so he was getting it fixed. My girlfriend and I ordered our meal with a side salad on the self serve menu. They brought out our food with fries instead. The employee told us they do not serve salad. After this we noticed two more people come in where they also messed up their orders. Our french fries tasted like they needed to change the oil as there were black specs all over the fries from the oil. The chicken nuggets were brown and over done and also tasted like they needed to use fresher oil. The Artisan Chicken Sandwhich tasted like the chicken was old and had too much salt. I did not eat the sandwhich. As I am sitting here leaving my review my girlfriend pointed out to me there is a spider on the table that descended from the ceiling. That was it for us. I told the staff there was a spider on our table and they were rude and did not seem to even care. She did apologize and kill it as we were leaving though. I will not be coming back here ever. You have been warned! read more

Quite possibly the slowest and most inaccurate McDonalds in history of the franchise. Drive through longer than 15min wait after ordering. Had to walk in to get the order. read more

The best thing about this McDonalds is they have the kiosk where you no longer have to talk to the horrible employees. Every single customer needs to fill out their little survey to get some corporate visibility of how bad the staff is a this location. You can tell the franchisee of this location went with the lowest bidder on the "newly renovated lobby and dining area." The quality of workmanship is horrible. Not only that, you can see grease all over the walls! read more

This is the worst McDonald's I had ever been to. When they first opened up several years ago in my neighborhood, I was excited. But slowly over the years the service and the food quality has gone down so badly that I will do anything to find another McDonald's to go to even if that means driving further. They have two drive-thru Lanes however there is only one person taking both orders which I think is extremely disrespectful to their customers and to their employees. After I voiced my concerned several times, the situation still did not change. There is always a long wait in the Drive-Thru and just not worth it. I really wish that someone would buy it who actually cared about the restaurant and the community that they serve. Shame on them. read more

I try to eat McDonald's as often as SuperPACs admit their $10 million donors, but sometimes the 10 minute window squashed between running lunch hour errands allows for starvation, a calorie loaded latte beverage, or a fake hamburger. I like to vary my evils, and occasionally McD's does the trick. To its credit, this McDonald's is right off of Northwestern Highway at one of the busiest Michigan lefts in the city as commuters take one look at the backup on the Lodge or 696 and turn back. There ought to be a sign saying "Lose all hope, ye who enter here." Understandably, a bumper to bumper standstill of gridlocked cars is common during morning, lunch, and evening rush hour through the two drive-thru lanes. Gotta get that McCafe treat to brave the dangerous, wily roads of Southfield. Service is pretty slow at the best of times, and most patrons have no idea how to let the outside lane merge without losing a fender or dinging a paint job. Be forewarned; I never pick the outside lane because the trapped motorists who were fools enough to park their cars are never able to get out, and many people use the parking lot as a short cut to reach 12 Mile. The renovated building is actually quite nice inside for a fast food joint, usually clean and bereft of a legion of wailing demon children demanding French fries and the souls of the innocent. But for those of us condemned to drive-thru purgatory, the wait can be frustrating. Cashiers are quick and efficient, but the delivery window gets clogged up with orders during rush periods. I usually end up waiting on my drink, but they are especially prompt to get meals put together. I'm not sure if it's just me, but their syrup ratios always seem off at this particular MickeyD's, producing a very sour, acidic flavour of weak pop. Another weakness is the slapped together food. I know they're in a rush but getting fries that are lukewarm and squashed into a container without care, and hamburgers or chicken sandwiches slopped together without actual ketchup or mustard - so a dry bun with meat - is a bit sad. My last trip this week ended in futility because their debit/credit machines went down. Understandable that it could happen, but the staff didn't bother to make a sign to stick to the menu boards or dispatch an employee out to the very long line of cars waiting patiently to warn they were cash only. For many of us who rarely carry more than change, sitting there for 15 minutes to order only to find out they needed cash was really frustrating. Had I known I might've hit the Chase drive-thru ATM next door, but not after waiting under increasing levels of starvation. A lack of foresight on their part, alas! For getting in and out with a quick meal, it'll do. read more

This is the most unprofessional, unproductive and most terrible McDonalds restaurant in the Southfield area. The workers are disrespectful. They will leave you standing in the drive thru for 15 minutes before greeting you. Once they greet you, they ask you to wait for another 15-20 minutes before taking your order. The line is always long and there is always one to two vehicles at the window before another order is taken. Next, the food is colder than what the wait is. If you ask for fresh food the clerk at the window has an attitude as well as being unprofessional. I would never recommend this McDonald's to anyone, not even a homeless individual. I believe that Human Resources and Management should take into consideration the type of fast food restaurant that they want to run when hiring specific individuals. I do hope that this restaurant is ran better come the near future, if I decided to return. Thank you for taking the time to look at this review. read more

Came in for coffee about 430 in the morning because the app said it was open. Order the coffee came to the drive-through and for no parent reason they said they excepted cash only after taking my card. It seemed like too much drama so I declined and left. read more

Listen it SAYS they're open 24/7, but I sat in drive thru for 5 minutes without a single word. I literally just left Burger King because of this exact same scenario. There's only 2 places for MILES that I can get food at after working all night and yet your workers would rather be doing nothing. read more

Omg this place is very very very BAD . I singed up for there app and i asked if i can use this offer. And they gave me this garbage. I used eat a lot from mcdonalds . Now i am done with them. read more

McDonald's - because i used a coupon, they gave me this garbage that made 1 week ago. - Fast Food Near Me - Southfield, Michigan

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The service is awful and the place smells disgusting. Fruit flies infesting the pop machines. Avoid at all costs.

went here today with my son. The service was horrible. they hired a bunch of kids they were so unprofessional, cursing, talking loud. It took forever to complete my order the manager was outside talking on his cell phone. I will never go to this establishment again!!!!! read more

This has got to be one of the worst McDonalds I have ever been to! I repeated the order 3x at the drive thru. When I got up to the window the girl asked what my order was. I finally get to the next window and get my food. As I drive off I check the bag and of course there was no salad dressing or fork. read more