I'd give zero stars if I could, came here today to get a large vanilla shake and large mango pineapple smoothie and when we got the smoothie the man was rude when handing it off to us and they didn't even fill it all the fucking way. When we tried to get his attention to fill it more he closed the window and walked away. Theres literally a whole ass inch and a half missing. Fucking stupid to get charged for and pay full price for a large beverage for it to not be filled up all the way. Worst McDonald's ever!! read more

I've been here in the area a few times and they always seem to forget something. CHECK YOUR DRIVE THRU ORDER!! Unfortunately, I haven't returned since last December, and the note below references a credit for an apple pie. It was obviously more of a hassle to return. Instead, they should just be more careful when a customer orders two items to not forget half the order. 12/2/18 Ask For apple pie credit with Greg/Craig? Receipt 1567 read more

Never again. I'll keep this short: Placed a mobile order. Waited 15 mins. Checked on said order. Was told they were out of pancakes. Wouldn't issue a refund. If you're out of an item, tell the customer. What were they expecting would happen? That we'd forget we ordered pancakes? I have other stories and more details about this one, but I'm over it and over this location. Believe the bad reviews. The good reviews are an anomaly. read more

We went to this McDonalds the other day and ordered nuggets two fries and a Big Mac. When we got home check the bag it was nuggets, 2 fries and a quarter pounder. I really wanted that Big Mac. The workers need to recheck the orders. I was not happy!!!! read more

Very rude oriental manager refused to take my order at the cash register. Made us use the kiosks. I paid cash and the manager opened the cash register to give me the change. I told her that she could have taken my order at the register and she said No, no more. This is poor service and an inconvenience for those who do not know how to use the new technology, or poor vision. Worst McDonald's I've been to. 2-19-24 11:38 am order 212 read more

Talk about the worst drive thru customer service you will find in town. Especially the person taking orders at the drive thru on 8/26 @ 10:30 p.m. This is not the first time we experience this at this location either. Now, I get that it's no fun working late but if you sign up for the job at minimum try to do it with better attitude. read more

This McDonald's had the 2 for 3.99 advertised on their screen but the deal ended days ago. The excuse was that they could not change the electronic menu in the store. Also they no longer take personal orders . You are forced to use their Kiosks or online app. They refused to take my order and kept pointing and the kiosks. Left and went to Wendys where personal customer service and honest advertising still exists. read more

The wait is bad , bad service To long of wait , stuff not working cash only , and out of products read more

McDonald's - the front of the restaurant - Fast Food Near Me - Sun City, California

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This McDonalds is one of the worst ones you can go to. I placed a mobile phone order, the same way I have at multiple locations. They finally bring it out since I chose curbside. They tell me there are no Apple pies, and put strawberry cream in the bag. I had to give them that back and get a refund. I get that. Happens more than I like, but no biggie. I get home, open the bag, and my burger is wrong, and they only filled the half way. So I go back, and the dining room is closed still. I bang on the window, press the door bell thing they had. They finally come out after 5 minutes of me banging. I show them that my order is wrong, and he tells me that I am the one who put the order in. No Shit? Really? I show him the order - No Cheese and No pickle. They made it Cheese and Pickle only. Yup, that happened. I also tell him I want new fries and a new drink because they got that wrong too! Guess what, they remade the budget and give me a medium fries. There are supposed to be large. Now I understand having a living wage, etc. however, if you can not get no cheese right, you need a reality check. read more

Is there even a Manager working here and supervising? There are only teenagers working here and every time I come there is something wrong with my order! Tonight was by far the worst and most disgusting. I ordered a double quarter pounder and they left the paper on the patty when they cooked it. If that is not bad enough they placed all of the toppings on the paper as if they do not know. Where is the quality control?? read more

McDonald's - Double Bacon Quarter Pounder with Cheese - Fast Food Near Me - Sun City, California

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Service is brutally bad if you show up too early and it's still the older employees from the night shift

Okay so paying employees $20 an hour gets what? Lack of service, Lake of leadership? I just went in after placing a mobile order and decided to go in after waiting for 30 minutes with no service to the parked customers in Curbside area. Come to find out I and other paying customers are being overlooked while the drive thru is flowing as usual. Yes, we all checked in to inform we were there and. Then find out our receipts were printed and pasted on the pie dispenser. I felt bad for one lady who was waiting 1 hour for her double cheeseburger and she had to go to work at RiteAid! Where is the manager or leaders of this shift? I see them they are ignoring the customers while they parade in a shirt and tie. I worked at McDonalds as my first job and I would never get away with this lack of service and customer service. The owner should know they are setting themselves up to get a notice from Corporate very soon. read more

Christian you can't ask people who ask for a senior coffee for ID asshole. I'm 55 lots of places 55 is discount sometimes it's 60 sometimes 65 but AARP says 55 is senior. I'm on a fixed income sick head and what how embarrassing to ask loudly in restaurant. That's why you have a 1.5 star review oh at least food was good today not like the burger and chicken yesterday. F... off McDonald's G read more

Horrible service, even with no line they still try to rush you at the speaker trying to give you your total before you even finish ordering everything. Repeated back to me that I wanted to add a coke and didn't even bother to add it and then when I asked about it at the window tells me "well you don't have a coke so" the night staff are terrible hear especially whoever is at the window at 9 pm on Sunday August 25th read more

the service was extremely disappointing the employee was rude and condescending and when we asked for a manger they told us they were not going to do that and the manager didn't care. I understand that fast food is not the most prestigious job to have but I would hope you still take pride in your job and care enough to treat people with respect. I would never go back after the attitude and disrespect I just received read more

Even though it's busy it doesn't take any more of your time to smile and say thank you. The Lady at the window basically tossed my order out to me and turned away. read more

The worst McDonald's I have ever been to. I ordered at 5:40 pm and was continuously looked over, ignored and passed by all the employees until 6:50 when my food was finally started to be brought to me just for them to tell me my order was not finished. Nobody in this store had any urgency to help anyone in there including individuals and doordahsers who make there living off picking up orders and not making hourly wages. The guy in the drive thru was rude a shit saying yes we will get to you while not looking over or acknowledging you. The to go worker who kept handling all the guest was rude and just kept saying they were busy as I watched multiple people in drive thru receive their orders as everyone inside sat for an hour +. I get it fast food can get busy but not a single worker actually gave a shit. Never been to a more unorganized more bullshit McDonald's. Each worker avoided walking to the front bc they did not want to deal with any of the people who have been waiting for an hour. Extremely dissatisfied!!! If I could give a negative rating I would OH ALMOST FORGOT. After getting there at 5:40 getting my food at 6:50 I got home to find that they messed up my order and didn't give me items read more

Very poor costumer service we received the worst treatment a young lady called my family a racial slur and then slammed the window on us. We stayed a blew the horn for the management and he also showed no concern over what the young lady said to us he told us pretty much hell with us his name is George but he told us his name was Bill .We contacted the management and the regional office but for about 3 weeks they spent us around with 0 care. We've never indured this kind of disrespect and what's sad is that the management Chris nor Maritza showed a care for the incident. 28000 Bradley in Sun City.... read more

Ordered on the app for curbside pickup up 20 minutes before and still haven't gotten my stuff keep in mind it's 6:30 am and there's no one here . I tried canceling my order but they wouldn't let me on the app anymore . Don't come here terrible service it's worth going the extra couple of minutes to the other one off Newport. read more

Basic math is not a requirement for the McDonald's franchise or workers. Why would you get two sauces for a ten piece and three for a twenty piece? They come in sets of ten so why not treat it as two ten pieces!? And .... when you have more nuggets you need more sauce!! Duh!!! read more

Paid $7 for double quarter pounder had no dressing no pickles or cheese. The hamburger was dry obviously had been reheated. 10 piece McNugget was dry and hard. I know times are hard but don't take it out on my food. read more

I stopped by today on my way to Escondido & ordered the #1 Big mac meal , when I got on the I215 I found I got the 2 cheeseburger meal , wrong order , then my apple pie had a bite taken out of it , see picture . Someone needs to retrain at this location , better management might help . read more

McDonald's - Pre taste before serving apple pie ! - Fast Food Near Me - Sun City, California

Ridiculous I ordered a 20 piece chicken nuggets and only got 2 sauce . I asked for 2 ranch and 2 buffalo. I only got 2 ranch. I went inside to ask for more BUFFALO AND ONLY GOT ONE and was asked to pay if I wanted more. So I only get 2 sauce for 20 piece chicken nuggets ? The guy was so rude . Don't come to this location. read more

My brother, 3 year old nephew and myself went through the drive thru yesterday. Ordered my nephew 1 six piece chicken nugget happy meal with a strawberry shake. We stopped at the first window to pay, had our drivers window down and waited for several minutes. Since no one was there and it was raining, we rolled the window up. When we got to the 2nd window, the male manager started handing us a tray of drinks. We let him know that this was not our order and we havent paid yet since no one was at the first window. He told us that we should have waited and to pay at the first window. No apology for the inconvenience or appreciation how we were honest instead of taking off with some free food due to their continued incompetence. The manager again, tells my brother next time pay at the first window and I felt like going off on him! If a 3 year old wasn't in the car, we would have! THEN my 3 year old nephew starts projectile vomiting a few hours after eating McDonald's. This is the only thing that he ate on his own as we had the same food throughout the day except Mcdonalds. Not only are they incompetent and rude but they also are dirty and making people sick. STAY AWAY!!!! read more

Poor service, excruciatingly slow and make you the paying customer feel like you're begging them for something for free when you simply are trying to get reasonable service. Today while in the drive thru I had the most atrocious form of disservice one could receive, after an eternity of waiting to order ( we're talking 3 car max) the female server finally asks me to order when ready. When I ordered food and begin ordering ice cream cones she said " The machines broke sorry" I said ok no problem. As I finally made it to the front window to pay something told me to ask them ( the front window if I could order ice cream cones.) The manager tells me "yes but I can't take payments at this window ( in all my like going there I know this guy was lying) anyway, there is a lot of fluff in these reviews. This Mc Donald is awful trust me, be ready for the bs if you come here. They have a poor history of service there. read more

Waited over 10 minutes for them to even acknowledge me in the drive through, and then helped the person who pulled up after me first, then waited in line for another 15 minutes. I ended up leaving without getting my food. Fast Food my ass, I can get fresh food faster at the Mexican restuarant accross the street. This place sucks, and every employee there looks like its a chore to be there. No wonder the sign "NOW HIRING" is up. It should say "ALWAYS HIRING" I wont be supporting this store ever again. read more

If I could rate 0 stars I would, they park you every time, i ordered two drinks, only two drinks.. and they parked me, this place is by far the absolute worst. "Fast food" my butt. read more

It's the second time I go to the drive thru and I get told to park. I go for the convenience of fast food because it's a drive thru not drive and park. Twenty minutes go by and nothing. I had to go inside to inquire about it. They gave my order away to someone else. Didn't even bother to check outside to make sure that all vehicles had their food. read more

It's starts with the Drive thru. While I was placing my order the person who took my order seriously kept cutting me off after everything I said. I would be like "can I get a 10 piece nugg.." he would be like "anything else?" Like dang.. can I finish? Then they got my soda order wrong, didn't want to correct it. I got all the way home they put no sauce in the bag, like none. So I went back. Their shift leader lied to my face and said he put the sauce in the bag and that he was tired of people trying to get free sauce. After that I was done. So will I be back, yep! And let me just say when I return, I will be sure to unpack, count, and inspect my whole order at the pick up window, no I will not pull over to the side. And then when I am done I am going to patiently wait for the shift leader to confirm he went over the order. read more

I visited McDonald's and the one on Newport in Menifee almost every day. I have asked the employees to please fix the soft drink machine when you get a Diet Coke. It is a Location water pours out all over your hand while the Coke is filling up the cup I don't know if there's something wrong with the nozzles or the cleanliness of the machine but it's very frustrating, other services are fine. read more

I ordered a Big Mac with cheese (lettuce wrap without the bun), fries & sprite. I received my order & was so disappointed! The burger had 1 small piece of lettuce sort of wrapped around the meat & was flavorless (the only thing I tasted was the sauce & pickle). The fries were lukewarm & soggy. The sprite was super syrupy & it had a nasty after taste. To top it off, I checked my receipt when I returned home & noticed they charged me an extra $.25 for the lettuce. Now if I ordered a Big Mac with cheese the regular way, I'm thinking they would have added the lettuce along with the bun anyway. I wish I would have taken a picture before I ate, but I was too hungry. Don't think I'll be going back to McDonald's anytime soon at least not this location. To be fair to this location, it appears there is some construction going on. Maybe they need to update their grills, fryers & drink machines? read more

This place sucks... everytime I've been there I've had to wait and wait and wait because they move like turtles.. rude asf.. fries always burnt .. dirty ... drive thru sucks.. always missing items and to top it off they swear the dipping sauces are made of gold or something ... it's like a big deal to get sauce when u order 20 plus nuggets.. will not be returning... the little witch bringing out the food today was also very rude and I didn't get her name and I should have .. also.. bathrooms very disgusting.. if I could give ZERO stars I would read more

You guys have horrible customer service, every time I go to you you get my order wrong but today was the worst it took you 30 min to get my order out to my car. I just order a happy meal. My husband had to go inside to get my order. Unbelievable.. I don't think I will be coming to your restaurant anymore. SO DISAPPOINTING. read more

Again, this McDonald's fails! I ordered 3 McRibs, 3 Med Fries and 3 Apple pies for delivery. The 3 Apple pies were NOT in the bag! To top it off, The McRib sandwiches were made with the quarter pounder with cheese buns!! The ends were sticking out, sauce everywhere! Big MESS! THE McRib is a trademark sandwich. By making it incorrectly (especially when a picture of the product is displayed)... IS FALSE ADVERTISING!! read more

So first off I payed for ranch and they wouldn't even get it for me. Second why are they even charging for ranch? Shouldn't they be getting it from corporate. These people are trying to make chump change off of people for sauce. This is why jack in the box is better. I will not be eating at this place ever again. Oh and I would like to mention I have a son and bought him a happy meal and they didn't even include the fries or the toy for him.and there big brother jack in the box is always across the street giving out free ranch instead of taking advantage of corporate. I will be calling corporate tomorrow about this. read more

Pshhhh this place needs to get its sh*t together. They're always making everyone wait for their food and they're not even that busy most of the time. Always forgetting to give items ordered. One time, I was asked a more then few times what kind of sauces I wanted, just for them to forget to give me any. I got none ! Lol I was blown away. Idk if it's the management or what but the people are friendly I've never had a bad encounter. Nevertheless. Need to fix the waiting for the food. Just for a happy meal. Come on people read more

If I could give 0 stars I would. That may seem cliche but I absolutely hate this McDonalds. It's not their food because honestly, all McDonalds taste the same. This rating is based on their customer service in particular their drive-thru. The attendants receiving the order are amazing always quick efficient and friendly. But that's where the positive ends. Every time you arrive at window 2 there is no question that you will end up at their parking reserve stations. Parking here immediately adds 10-20 minutes of waiting for food. The parking spaces are small and in front of drive thru exit so many people are often causing traffic getting in and out of those spaces. After waiting an exhausting amount of time a person, hopefully, brings your food. Too often have I been handed the wrong order or seen others take my orders instead. If I do receive my order 9 times out 10 there is something missing. All of these issues could be quickly resolved, however, the person that brings the food often throws it in the window and quickly leaves. I have gotten into the habit of asking the person to please stand by while I check order. This request is always met with extremely poor attitude. I'm sorry to say that I had this experience today and too often at this particular location. Do yourself a favor and drive to any other location. Poor management and little to no customer service. read more

McDonald's - Drive thru parking station - Fast Food Near Me - Sun City, California

This Location has to be one of the worst locations i have ever been too and ive seen worse but this one meets the books first off very poor staffing and hygiene here not clean nor sanitary and when ordering a burger not once but twice did i receive both patties raw first one i had took a picture off but second time was at the restaurant thru the drive thru and when complaining about it happening again got an attitude from the employee sad no manger wasnt on duty horrible overall experience looks like im not the only one with this problem read more

McDonald's - Raw Burger Quarter Pounder with Cheese - Fast Food Near Me - Sun City, California

This McDonald's is a joke. The drive to any of the other nearby McDonald's is well worth it for your sanity. They skimp on every single condiment. And don't bother paying extra for toppings that aren't normally on your sandwich because you'll get a sandwich that looks like they put the extra topping on and then scraped it off. Today's order was the last straw. read more

McDonald's - In case you were wondering what $0.25 worth of lettuce looks like- this is it. Looks like they added it and then scraped most of it off. - Fast Food Near Me - Sun City, California

The customer service at this McDonalds has gone downhill. This is the second time that I have had to wait over 20 minutes to get an order. The first time was Friday afternoon and I had to wait over 20 minutes just to get chocolate chip cookies and then tonight I thought I would give them another opportunity since they were so busy on Friday. Tonight I ordered drinks, fries, and a kids meal along with a McFlurry. Had to wait 25 minutes before my mobile order was brought out to me. When I asked what the wait was for the employee apologized and then proceeded to tell me that the ice cream machine had been down all day so they weren't able to give me the McFlurry that i had ordered. He said I would have to go through the mobile app to get the refund. I asked him to show me where I would do that at and after trying to find it on the app he apologized that he just couldn't find it. I asked to have a manager come out to speak to me about this issue and maybe guide me on where to go or what to do to get my money back on an item that they weren't able to give me. The young man, who was very polite and courteous by the way, comes back to tell me that the manager is not coming out to see me since it is a mobile issue and they don't deal with that. I would need to contact corporate for the refund and it is not their problem. I understand all the issues with COVID and not being able to go Into McDondalds at all but the customer service at this location has gone downhill during this time and now that nobody can go in the restaurant the managers just don't care if they get your order right or not. They don't even have the decency to come out and apologize or even attempt to make the situation better. It's sad that customer service has just gone to the wayside through this pandemic especially at this McDonalds. Be careful before ordering there because they don't seem to care if they get your order right or even how long you wait and don't bother to call the store either since they never pick up the phone and the messages are all full so you can't leave one for them to call you back. read more