Now, I will say that the workers were hard at work during breakfast hours. Unfortunately, things were just all over the place. The service was definitely slow but our food was hot & fresh( once it was finally ready). They did not give us any napkins or condiments. The restrooms here are clean, so that's a plus! I would stop here again since I know what to expect. read more

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It is 6:16 AM. This McDonal's has been OPEN according to their posted schedule for 45 minutes. I am just finishing a sleep study at Sweetwater Hospital Association. I needed to get something to eat, before driving home. As we drove up there was one car. You could see no employees through the windows. We drove up to the drive through. The person answered and said for us to wait a few minutes, please. So we did. Ten minutes, to be exact. Then we asked for a response to see how much longer wait. None. We waited 2-3 more minutes. Then drove away. As we approached the drive through window there was no one in the front of the store at all. I would have liked to purchase a breakfast meal, but sadly, was unable to do so. And I have no idea why. McDonal's, you just lost business to Hardee's in Athens where they are fully staffed, serve hot and fresh food. I have been to Sweetwater McDonald's before, many times, and while always short staffed, was eventually served. I hate it that your business had lost business for the whole first hour of operation. That can't be cost effective. Get it together, Sweetwater McDonalds. read more

Placed order via doordash. I received my order from doordash. The item I received was not what I ordered. It was clearly labeled on my burger no cheese. I received my burger with cheese on it. I directly contacted the store and briefly explained to them that I received my hamburger and it was not properly made. It was clearly documented on the order and the ticket no cheese. They were less than helpful with making it right. They asked me to either walk over there or drive over there. I explained to them that I am an amputee. I explained to them that I am traveling and I have nobody with me to even go there to return it and make this order right. The staff was less than helpful. I asked them then I want to speak to the store manager, not the shift manager that I was dealing with. I was informed the shift manager was not there that they would contact the district manager. I was informed while I was waiting at the district manager will not let nobody come from the store to bring it over to me. They wanted me to call doordash driver and see if he would drive back there to get my correct order. I explained to them that I am not going to pay a doordash driver again for their mistake. It was their mistake. Their people cannot read and fulfill an order in a correct manner is not my fault. So I was forced to contact doordash which doordash made it right. They refunded the money but they couldn't go back and get me the correct order. It's been over 45 minutes on a phone trying to get this situation rectified. I am really disappointed with the staff at McDonald's in Sweetwater, Tennessee. read more

McDonald's - Photo of their mistake - Fast Food Near Me - Sweetwater, Tennessee

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waited in drive-thru line for over 30 minutes ordered hot mustard and paid money for the extra one. After I received my order and checked my order they gave me honey mustard. Had to back inside and to wait another 5 minutes only to be told that they were out of hot mustard. I gave them back honey mustard. I would have gave lower score, but wasn't given the option. read more

I stopped in for breakfast and to use the restroom on my way back to Pittsburgh. I am coming from Chattanooga. The restroom and the restaurant was clean. I thought it was odd that they still had a Covid sneeze guard over the cashier station. It seemed out of place. It also was looking old. If they were going to keep it they need to replace it. I got hashbrowns and a sausage biscuit with cheese and a water. The hashbrowns were great! I passed through at 9:30 AM. The biscuit tasted like it was probably made at early in the AM. It did not seem fresh and seemed old. I was a little disappointed. It tasted OK but it did not taste great. They seemed busy enough that there should not be old biscuits. When I was ordering the cashier just stood there looking to the side. I was waiting for her to ask me if I was ready to order. We probably stood there for 20 seconds before I engaged her and asked if she was ready for me to order. It was awkward. A simple greeting by her would have done the trick. Good luck! read more

McDonald's - My biscuit for breakfast - Fast Food Near Me - Sweetwater, Tennessee

Stopped at this restaurant while traveling between Chattanooga and Knoxville. This has got to be the worse McDonald's in the company. It started with my order being wrong. Had to turn around and go back because I am not a fan of the sauce on the Big Mac (wasn't my order)! The lady at the counter was rude. Little short older lady. When I explained to her what they had done she just grabbed the bag and walked off. After about five minutes of waiting she came back, no apologies or anything. She rudely laid the bag on the counter and walked off. I stood there jaw dropped. I was the one inconvenienced with having to turn around and return. Not a nice lady!! I went on my way and then realized she had given me the right order but didn't change the fries to a large from a small which I had already eaten some and the fries had gotten cold and while waiting. I turned around and went back. Told another lady at the counter what was happening and I wanted fresh fries and the right size. When she returned she gave me a basket of fresh fries for my problems and she did apologize, unlike the other rude woman. The restaurant was clean but the air was off and it was chilly inside. read more

This place is in complete disarray. And judging by the dates of previous reviews... it's nothing new. Good news I needed to stand for 20 minutes after driving for hours. Avoid this place read more

DO NOT STOP HERE ON A ROADTRIP! We waited over 30 months for 2 happy meals and 2 adult meals!

This has to be the worst McDonald's in America. I don't understand how it's still in business. I sat at the intercom for 9 minutes today before anyone acknowledged me and there were only two cars in the parking lot which I assume were the employees. A 45 year old woman and a 40 year old man with a pink man-bun. I understand this job is the equivalent to a rocket scientist but I expect better service from two fully grown adults and the food tasted like Mcass. What a joke. McDonald's used to be the top tier but now it's the absolute worst fast food chain in existence. Just go out of business already. read more

Took ONE HOUR to get ANY service they gave the Order to the drive through even though I ordered in and gave my friend ancompletely wrong food and no sauce and then took another 20 minutes waiting for any service JUST FOR KETCHUP and someone had to go behind the counter to get any toppings and many other people had the same issue food was on the floor not being cleaned aswell as ketchup NEVER GOING HERE AGAIN! WORST SERVICE EVER read more

So unprofessional and rude. They closed at 9:30 tonight instead of 11:00 so an hour and a half early for no reason. The employee was very "annoyed" that anyone was there trying to order food and there was no apology or explanation for the early closing. Will not be going back to this one again. read more

Pulled into the line after ordering at 815p and waited 30 mins before actually paying. Worker at the window just demanded money as his greeting to me instead of saying hello or god forbid an apology for the again 30 MINUTE wait. Fries were cold. Id definitely spend my money elsewhere read more

This location loves serving cold fries and a side of Mc-attitude for sure. Take your Mc-money and drive on to the next Mc-location.

This is just for my past order. I never order a McFlurry and today I did. When I picked up my order I asked is it normal for it to be so low in the cup (about 1 1/2" from the top). I was told no it is usually full but our machine is messed up. Well the manager was right there an heard us talking. Didn't offer a refund or anything just looked at me. I will never order that again because I should've been asked if I wanted a refund. As I was leaving they told a guy they couldn't make his shake cause the machine was down. Why didn't I get the same courtesy. Lesson learned they only care what they bring in and not customer satisfaction. Sucks only cause the manager didn't do her job read more

The food was absolutely busting I gave it five stars I loved it I was definitely loving it especially the chicken nuggets

Once again this location disappoints me. A lot of new faces here may be part of the issue. Left out a Qtr w/chz from my dt order.

When I went to fill my cup with dr pepper, the nozzle to the machine fell off and went into my drink. If I could give one stars, then I would. Not a good experience. Shame on you Mcdonald's. read more

Yes, it is a McDonalds, but I would never consider stopping here again no matter how desperate I am for food. This location is by far the slowest run location I have ever been to and even with their lack luster speed of service, they still didn't get the order correct. The store also had several bugs flying around nor did I see a single worker wearing a hair net. Do yourself a favor and stop somewhere else. You'll likely find better service and better quality "fast" food for sure. read more

Nasty bathrooms, nasty floors. SLOWEST McDonald's ever. Poor customer service. Wish I had read reviews before stopping! Waste of time and waste of money. Corporate, Franchise Owner, Someone needs to be contacted and this location needs to be remodelled or SHUT DOWN! Same issues have been going on for YEARS with no improvements....DO NOT STOP at this location or any restaurants at this exit. read more

Nastiest McDonald's I have EVER been too! Bathrooms has an extremely bad smell of pee that you can smell in the dining area! We couldn't even eat our food! Lettuce was limp and brown. Everything was thrown in the trash! read more

Very good rearrange Restaurant for suck S small town. A good had good restaurant and D pretty good about hang you in and out! read more

We got there and there was a line a mile long. Then we got to the microphone (where you order) they told us to order at the second menu. After about an hour we got to the second window. We ordered our food. We waited at the number to waiting stall for another hour. Meanwhile other people got the same food as us before us. We had a dude come out an said the only thing they were waiting for was our fries. Another 30 minutes comes and the same guy comes back out and told us that half of what we ordered they didn't have. After people we know ordered the same thing. So you tell me what the heck was going on last night. read more

Went back to this store again still wasn't happy the first problem was never fixed and today the standing and wating to give my order was way to long I will not be back strick 3 . your out! read more

Pass this one up. Tables are dirty. Staff was washing the floor when we arrived and floor is still sopping wet. Workers are slow in filling orders and are generally clueless. Go another stop if you're traveling on 75. Maybe the health inspector will do everyone a favor and shut them down or they will get new management read more

It's McDonald's... sometimes food is decent other times it's cold.... cheap so what do you expect lol. Don't go here thinking you're going to get A+ service. read more

All fast food restaurants get slammed. Those who do. Get buses during lunch or, rush times. This time was awesome. Thank you for picking up and allowing others to receive their orders along with the bus, there was a wait. But, understandable with bus there. My Coffee was fresh and Hot & wonderful. Thank You! read more

This McDonald's was an absolute wreck. I showed up around 9:15 pm to place an order in the lobby. The counter was covered in literally almost 100 receipts. They had no sweet tea. The other patrons there before me had been waiting almost 15 minutes for their orders that still did not come out right. The drive thru customer was very upset because he and the others behind him had been waiting forever. One car drive off. My order was wrong every time I received it. By the third time I just went with it. The staff were very scattered brained and acting honestly intoxicated. It was awful. read more

Absolute filth from the restroom to the beverage station and everywhere in between. Outside equally as bad.

I would not eat here went to the restroom to wash my hands, trash, dirty diapers over flowing, Flys at least three, not a place I would eat at. read more

It was just a typical McDonalds. The lobby and restrooms were clean, my order was accurate, and my food was hot and fresh. There was no line, so I can't really comment on their speed. read more

TAMMY. You the real MVP. Swear this town has the worst customer service, but Tammy, you're the best. Thank you so much for the great service! Renee, you're great too. I appreciate y'all. read more

Ronald McDonald raped in the play place but his chicken nuggets were very large and meaty. And he shoved his McChicken into my Mcflurry.

Filthy, smelly bathrooms. My wife said same thing about ladies bathroom. Disappointed when I was told by the manager that this McDonald's owner/operator does not participate in the national advertising campaign for $1.00 any size drinks. I was charged nearly double $1.89 for a large Coke. While often eat at McDonald's I won't be back to this one. read more

Waited 15 minutes after telling counter person there was no toilet paper. She relayed it to another employee, that employee relayed it to another, finally got toilet paper, went back to the back for 5 minutes, came back with same roll, finally said just give me the damn roll so I can shit. Counter girl thought it was funny I waited so long. Bathroom was disgusting. Screw this place, I would rather eat shrimp ramen off the pavement. read more

Dirty, old and listless staff. A real turnoff - that's hard to believe at. McD's. I'll drive by to the next one on the next block.

all food was premade by an hour...cold and gelatinus cheese...horrible

This McDonald is filthy! Restroom was so disgusting! Wanted an iced coffee but they couldn't figure out how to use their scanner for the coupon on McDonalds apt. They could care less about me or my purchase. I will never go there again and recommend no else goes until they hire component management. read more

Do not go here. Order took forever for no clear reason. Fries were stale. Ketchup containers were empty. Trash overflowing. Diapers in the bathroom. Food was gross even for McDonalds standards. We also went across the street to Burger King, had our food in a minute. read more

Just a regular McDonald's, if you're not venturous kind and won't gamble on your stomach with other restaurants this place will do.

The workers at this location need an attitude adjustment. We ordered our food in the lobby at 3:11 pm. After 20 minutes and noticing people that came in a while after us had already received their food, we went up to the assistant manager and asked where our food was. We just wanted a status. We received a response of "You will get it when it is ready". I looked at the monitor displays and noticed that our food order was not listed. I mentioned this and then she copped another attitude with me about it and finally asked for our order number. Mind you, we are at the 30 minute mark here. She finally pulls it up and realizes that either she gave our food to the drive thru or had marked it as completed. We didn't even get a "sorry" or an apology at this point. Finally, after a bit more frustration, I asked for my money back. That took an additional 5 minutes. We asked the manager for the store number and the response was "I don't even know what store number it is". Funny, it is on every receipt, and I promise you that they knew the store number. I think the assistant manager and manager need to be demoted back to fry girl and fry guy. I won't come here again. We ended up going across the street to Burger King and had our food within 3 minutes. read more