Their Apple Pay does not work at the main window for drive thru so no touch less payments are available.

Chicken feels cold. I don't enjoy eating it anymore. Don't think it is real chicken either. Love the happy meal toys though.

Great service. They love saying hello to our puppy. Love the new remodel.

I like it because I eat it every Monday and I always get a happy meal with a cheese burger its one of my favorites and I always get root bear and they lways give me a large when I only give them a hapy meal and I went there at 1 in the mornig and this guy looked like a zombie lol xD read more

Three times I've been through the drive through the lady hasn't been able to understand my order and twice I've paid for the wrong order and just now I had to cancel my order because even at the window they weren't able to fix my order. Either upgrade the microphone and head phone system or put someone that can actually take orders. read more

Im so frustrated with this McDonals.. 1st I had to wait 10 min before the cashier approached the drive through window to collect the money for my order then I had to wait another 15 min to get my order which btw cost me 16 bucks ( and they didn't even bother to give me my receipt) for 4 McChicken sandwiched a large fry and 0 piece chicken nuggets and when I got looked in my bag there was no chicken nuggets and I was missing a sandwich... Im over this place they always screw you over... they need between management and work ethics. read more

super disappointed in what i just went through i had ordered a smothie and a cheeseburger with a sprite instead i got a coke and a burger with no smoothie then i try telling the manager about it and she laughs in my face super disrespectful then talks in spanish callin me a little boy thinking i didn't understand her never again will i go here read more

The just remodeled you think there service would be great with it, but it's not! A little tip if your not happy at your job find a new one. The workers seem so unhappy. The food wasn't that great my burger was cold and the bun was hard. I only come once in a while because my kids love it but I do prefer to go to the one in La crescenta! read more

Wilber the worker at mc Donald's is very rude and unprofessional he took my order and because he got my order WRONG I let him know if he would fix it he rolled his eyes and snatched the order out my hand ?! Why do you have workers like that if they don't want to work they can easy go home read more

This is the same as any other McDonalds. I will go here once in a while. The health aspect does not bother me because it is a once in a while treat. It brings back memories from when I was little. I still think that McDonalds has the best fries out of any chain fast food restaurant. This location bothers me because I went in there once and not only did they not have the burger I wanted available, but they did not have any fries either. Both were on the menu, but either due to equipment problems or inventory problems, they did not have those items. How do you run out of fries and burgers at McDonalds? read more

Worst McDonald's ever I got a doordash delivery from there told the girl at the 1st window what number my order was because she asked me 20 minutes later when i got to the 2nd window the manager proceed to yell at me and tell me it's my fault because I didn't tell them the order number before I got to the window wtf? Then the girl i told it to was standing there seriously trying to say i did not ! Wtf? BtW they should have the order ready b4 i get there anyways i shouldn't have to tell them the order number for them to start making it , idiots That's what happens when you Hire incompetent foreigners who don't know English or what the fuck they are doing !Then they made me wait another 20 minutes before giving me the order This place is so rude , unprofessional and obviously complete liars too! this place needs new management and new staff ! Horrible never going back no matter how much they try to pay me . read more

When I worked downtown, for the most part this is where I would eat lunch. For me, it was the place to be seen. You got the stock ticker working, since Wall Street is right there. You got the Mickey D's version of Liberace, playing to his heart's content as you're downing a Royale with Cheese (and why Liberace never found a wife to support him I will never know. Same goes for RIchard Simmons). You even got the McDonald's Gift Shop on the second floor (yes, a McDonald's with multiple floors) where you can buy a mini-Statue of Liberty with the McDonald's logo on it. Better yet, for cheapskates such as myself, the Dollar Menu is in full effect. I'm Loving it. read more

The Woman taking orders at the speaker was so rude and unenthusiastic, which I understand, it's late random Thursday and you have 15 people in line, but seriously, you're rude. You lack all customer service skills. If you don't want to work here find somewhere else clearly are not cut out for this industry. read more

SHOUT OUT TO IAN! Hes the fucking bomb.com! Everyone else, not so much. I went here today in the drive through, was crystal clear about what I needed and somehow they managed to over charge me, miss items, and that resulted in me going inside TWICE to fix it! So done with this location. The night crew is BOSS at their jobs! Anytime between 10am to 7pm they suck!! read more

I don't get it. Isn't it a requirement to actually understand English if you're going to be working at a fast food joint? Everytime I'm here I have to repeat my order a zillion times and even after that they still manage to fudge up my order. Once I ordered a caramel sundae and I was being corrected by the employee to say caramela instead of caramel. My friends had the same experience at the Jack In the Box down the street with the "yumbo yack." If annoying fast food workers were replaced by robots the world would be a better place. lol read more

Not really into fast food but it's a good price for a large coffee. You can score a seat and sit without a time limit. This makes a problem during the crowded lunch hour and management will not ask anyone to leave. I carried around my coffee waiting for a spot. My friend got a burger & fries. After 4-5 min.we got a table. Her burger looked ok...a bit soggy and to much mayo. Lettuce looks sparse. My coffee was fine and Overall good it was memorable read more

Worst customer service. I have seen and grew in this McDonald's since I was 5 years old . I know everyone here due to my mother use to work here and she was fired for no reason by the stupid supervisor. My mom has known her customers for 15 years that she has been working here and she always offered amazing customer service. Now the employees are unorganized and rude ! I am disappointed on how I have seen McDonalds now it never been this way and it's ugly . There a short lady is a manager I don't know her name but she gives attitude every single time. If you are going to offer that to your customers then she shouldn't be working there. If only my mother was working at this location should would do things differently. read more

Horrible! The food is always cold. The buns are stale. The employees barely speak English. The owner is so cheap he makes the employees skimp on how much ketchup they give you even after you ask for it. You forget to ask? You're not getting any. The worst offense was that I had just gone through drive-through and eaten my meal in the parking lot so I went in to get some more soda and they shut off the entire soda machine because I had the cup in my hand. They treated me like a criminal when had I been in the restaurant I can go up to the soda machine as many times as I want. It was very embarrassing. read more

This place sucks. They always forget something in my order. When I went there they didn't take my coupon for a free sandwich after I waited in a long slow line even though it said they would online. They also served me cold fries and forgot pancakes and sryup a few times. I recommend going to the other mcdonalds in town. I will not be going back anymore they lost a customer. They also had someone get shot and killed in here after a botched robbery if that bothers you. read more

So just recently I was on Facebook and saw this news article going around about Jamie Oliver and Mc Donald's. So I had to read it! Good thing I did now I never want to eat a McDonald's cheese burger again. The article stated how there cheese burgers are made with the cheapest meat because they serve a lot of people but that is not the part that disturbed me. So I continued to read on and I saw that they also wash there meat in ammonium hydroxide. Like WHAT!! Reading on..."ammonium hydroxide is not safe for human consumption and is bad for animals as well" I can't believe what I am reading. So as I continue I find out that Jamie Oliver (if you don't know who he is Google him!) has exposed McDonalds and now they want to change there recipe for the burgers but what about the other food I mean if that's just the burgers what must be in the other food as well. If you ever go for breakfast you will see what I mean. There eggs look fake. No eggs should look the way there's do. I happen to know someone who works at McDonalds and they said there eggs come in a tube and they are just sliced, OMG! I love eggs and all but not when the come in a tube...those are not eggs! Sorry McDonalds but until you make fresh and healthy food that humans can consume then you have lost my business. read more

My favorite McDonald'd meal is the Filet-o-Fish and there have rarely been any FOFs that I haven't liked. The one thing I always look for that makes my MD experience even more memorable is a top bun with out any breaks or bruises. Still in pristine condition as if it's fresh out of the oven. Couple this with an extra side of tartar sauce to dip your sandwich and your fries in, sipping on an ice cold, super carbonated Coke thru those extra wide MD straws, and you'll be on cloud 9! read more

avoid. conditions are dreadful, staffed by unfriendlies, food is literally sickening. for the suicidal only. they tore down the old one in la crescenta and gave us this. insulting. read more

I've been to this McDonald's a gajillion times, but I've only gone here for drive thru, usually to pick up breakfast. I get what I expect from a McDonald's, and the service has been quick and friendly overall. I did take a star off my overall rating cuz one time I came here at night to get some soft serve and sundaes, but they said their machine wasn't working. That was a letdown... read more

omggg. mc D was an oasis with its A/C on blast in a land of rolling blackouts. they were open til 1am before we had to return to our 3brm/2b sauna til the electricity came back on in the am. after watching super-size me, i can only stick to the diet coke, coffee and frozen yogurt... LDLs all up in ya grill. read more

I dont even know why the food got worst what ever was a few yars a go was much better .. Its nor fresh at all they just hit it for u thats it.. Chees its not melt french fries were cold and u can tell it was there for ever. read more

Wow. This has always been my neighborhood McDs. At 7 pm tonight; the drive through was empty. The person on the intercom was rude, with poor English, two inexcusable factors. They overcharged me $12. The young lady at the window was apologetic -- not knowing what to say as to why a person who can't speak or understand English is manning the intercom. read more

A very pretty man spotted me some cash and it was a worker I love him he's my soulmate wowowowoowow can't believe it

The Sunland-Tujunga McDonalds is a McDonalds with a bit of local color. The service is fast and efficient like all McDonald's. The quality of the food is at the McDonald's standards. Both the inside and drive through lines are not long and I've never had my order mixed up. The patrons are what make this McDonald's stand out--and not in a good way. The local homeless in the main dining area are harmless though sometimes one of them can be a bit smelly. They usually keep to the west window area to keep an eye on their shopping carts right outside the door. The Playland area has great equipment, but because the crowd of pre-teens and teens using it can be rather rough, I wouldn't recommend it for the gentler set. I had to take my 5-year old out of the restaurant one time because I felt the crowd of kids in the play area were a tad scary. Also, language in the play area is at times not appropriate for a child to hear. The employees don't patrol the play area other than for a random pickup of the garbage and trays, so if you bring your kids, take care or stick to the drive through. read more

I come here for 2 items the fruit & yogurt parfait or a vanilla ice cream scoop when jogging on the neighbordhood, service is always prompt and courteous. read more

This is the third time they forgot one of my items. I usually check to see if all my food is in the bag, but this day I was in a rush. Get your orders right please. read more

My husband and I ordered 2 coffees and 2 pancakes at 20:51, my husband followed up our order at 21:12, the guy in the counter shouted in a hispanic language; it turned out that the pancakes were forgotten.. No apologies made! .guess what after 7 more minutes we were able to get it..can you imagine just ordering coffee and pancake-we wasted 28 minutes- i don't think it's right to call this pace a FastFood..I'm not recommending this pace, it sucks! read more

Dirtiest, most disorganized McDonald's I have ever encountered. Never ice in the dispenser, bathrooms not maintained. I am going to start going to the Sunland or la canada store instead, or start going to Carl's jr read more

Ordered 2 mcchickens and 1 sweet tea @ this location about 20 min ago. Despite being the only customers on the drive thru, we had to wait about 5 min to get our sandwiches. The employee was nice enough to tell us about how many minutes we have to wait till we get our order. We drove home and started eating the mcchickens despite realizing the weird smell, we still ate it b/c we were starving and halfway realized that it doesn't taste right, the chicken on both mcchickens were spoiled and old and had a sour taste to them. They were just re-fried on the deep fryer hence the crunchy texture. I will never go to this location ever again, I don't recall the cashier's name but mcdonald's better do something about this. read more

Sometimes I crave Mickey Ds. When I come here, I usually would go for a sundae or breakfast. Their drive thru is so slowwwwwww! One day I came and there was only 3 cars ahead of me and I was there for more than 40 minutes. The car in front of me only got 5 SOFT DRINKS! I payed attention. When it was my turn to get my ice cream cones, it took 10 minutes. I told the girl I've been waiting more than 10 minutes just for 2 ice cream cones so this should be comped. So she looks at me and says "so u don't want the items". I got furious after waiting so long and I hear her dumb response. I paid, pulled over and went in to speak to a manager. The manager was no help. She basically told me to give back the items and then I'll get a refund....ummm eww no. That's not sanitary on any level. You're a food restaurant. Regardless if I've touched it or not...u do not ask for it back. I was so mad, I reported them. I could not believe the time and breath I wasted on this place. They're really stingy with refunds! read more

This location is getting worse by the day as far as service is concerned. There are not enough workers so all orders take a long time. I waited 15 minutes in the drive through and I was the 4th car at 6:15 a.m. Also, the managers are not very knowledgeable nor kind. read more

under pressure is not your strongest trait. checking on the item to see if it's correct in the bag before giving it away, is your job not the customer read more

I been going to this restaurant for the past 5 years. The only reason why I go is because my daughter likes McDonald's. I put up a lot with their rudeness cold food and stuff but I was there a couple of days ago and this is the last time you ever seen it at a McDonald's because of what I saw. I was in line waiting to place my order and this area has homeless people I'm not complaining about that. I saw this guy coming to the restaurant give the manager Adriana a pack of cigarettes after she got it this homeless guy went and got a drink where everybody else fills their drink for free of course. That still didn't bother me what bother me was that this guy got a bottle that he had in his mouth put that part of the bottle all the way up to where the Coke comes out so that the dispenser was touching his bottle where he put his mouth filling the bottle with Coke. He might as well put his mouth in the disperser and licked it. Wonder why people get sick. I did call the manager Adriana made her aware of the fact do you think they clean any thing up. This people don't care so if you keep going to this McDonald's keep in mind that you're always going to be filling your drink with somebody else's spit in it. These people want to get paid $15 an hour to do a shitty job give me a break. read more

this mcdonalds is really nice. they really know what customer service is all about. they messed up my order and gave me a new order, no questions asked and they were fast! read more

Used to be between moderately ok to absolutely horrible -- however recently that changed. Its crazy what one good employee who is extremely personable in a fashion that doesn't detriment the overall function of their position can do. Having your employee Targol as the greeter I would say was an extremely good choice possibly the best choice in staffing this location has ever made. Makes me feel a lot less disappointed when eating food that will probably cause cancer and liver/kidney disease quicker than my cigarettes and scotch. Still catches me off guard having her bring my food to the table or offering to get the door for people including myself. I've been coming here for years and never fully felt like the employees provided ridiculously amazing customer service till now. I highly suggest you give that young lady a raise and a fast track to being promoted or a small business owner I might have to attempt to steal her from you . Finally a absolutely positive experience coming to that location. Well done Mc Donald's management and Targol, keep doing what your doing. As I told her direct manager "Johnny" -- GOOD JOB! read more

I love this location my visit was very good experience with the customer service is extremely nice food was very hot fresh restrooms very clean the best MAC n town. read more