I've been eating McDonald's since the late 1960's and I've seen the changes in food and trends. My favorite today is Quarter Pounder Deluxe because of the fresh tomatoes and lettuce. The fries had gone through changes because of the health pressures. I did love the "old fries" but now I'm used to the new fries. In our town, we now have a choice of garlic fries and it seems not so good as expected. I had it today and it was not fresh. The fries were cool and the garlic was thrown on top of it. This is not good because this item will now be one the list that is eliminated. If it is done right, it would stay. Also, I believe McDonald's should just stay with their theme of hamburgers. I find the best success story is In-and-Out Burger because they serve what they are good at. They are not trying to appease the mass. They still had lines coming out the door, walk-in and/or drive-in. McDonald's - you used to do a great job. Do what you can do best and leave the rest of the burritos, etc. to the others. read more

Forgot 75% of the order, didn't understand what was going on when we brought it to their attention. Very unorganized.

Drive thru times have made this Mcd a cook to order food restaurant. Due to understaffing and lack of customer service attention you are advised not to patronize this Mcd until this problem can be fixed read more

I wont rate this mcdonalds. Period there plain nasty in such a beautiful town. But this is the worse McDonalds ive ever been to. The play area is always disgusting never clean at times a/c id not working in there or its too too HOT. As well as the food is always tasting stale never good serve, the employees are very rude as well. This is the only McDonald's in Windsor and the only one that has a play area but any time ive taken my kids here they always get end up sick. The outside smells like pee very bad. The bathrooms are disgusting always poop in trash or just trash all in the bathroom. Like i said the food is never right its always stale not cooked all the way or taste like its just sat for so long. The lazt time i went a week ago in the play area there where flies every where and little flies all by my food it was so nasty i threw our food away it just is so unsanitary at this McDonalds. In such a beautiful town i wish there McDonalds was more pleasant. Since i have little kids and they like McDonald's but unfortunately ive made a decision we will definitely not return the 5x we have been here all very bad times read more

McDonald's - Flies around my food and on table - Fast Food Near Me - Windsor, California

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Worst McDonald's ever!!!! The young lady talking orders can barley speak English got my order wrong snd then the manager had the nerve to make tge announcement to the entire store that she would fix it but needed everyone to know thst I didnt pay for the extra shot of vanilla in my coffee. I told her it was ordered that way and the girl failed to charge me snd she very loudly announced that she just needed me to know thatI had not paid for it. Then they ran out of coffee, seriously McDonald's needs to fix this freakin store. And tbey want $15 an hour???? read more

We went to McDonalds in Windsor Friday for dinner. The play toys we were told by a customer that there was pee inside the tubes. She, another lady & my husband told them about this!!! NO ONE DID ANYTHING ABOUT CLEANING THIS!! My grandkids could not play on these toys. I told the manager as we left & he said no one told him!! DO NOT GOT TO MCDONALDS. CALOSHA should be contacted!!!! read more

Food was fine however, the manager was extremely rude and the tables were filthy... Full of noisy teenagers too. I have no intentions of ever coming back! read more

None of the employees interacting with customers at their drive through could understand English well. I had to repeat each item on my order at least three times before she seemed to understand what I was ordering. Even after all of that, the order was incorrect. Of course the person at the second window also couldn't understand what I was trying to tell her about problems with my order. Why does this restaurant have people that can't speak the primary language taking customers orders? The one thing they are there for is to "understand" what is being ordered and to record it. read more

They take forever in the night they need more staff, and the manager is rudeee. (Ana)

Just a Mcdonald's. But the staff is so nice, especially Toby :) Good place for a snack after school.

I hate to do this but ... My God its getting worse each time i bring my kids here. The Play Area is ALWAYS filthy (yea blame the parents who go in there with the kids) BUT shouldn't an employee go in there OFTEN to check ? I was there for over 30 min after i got my food & not 1 employee came in to clean the tables, trash or floor. They even told me they have to wash trays cuz they ran out ? Well go into the play area, there is 30 of them stacked on the trash shelf. So I told them that politely and it still took them 10-15 minutes to go in there ? The Worst part is "I speak English" but i understand a decent amount of spanish and 80% of the time i walk into here, ALL the employees are speaking spanish (not quietly either) Making alot of customers uncomfortable. I've encountered only 1 employee saying something she shouldnt have in Spanish about a customer who got the wrong order [i guess thats a plus, just 1] I also on 1 occasssion had a girl on the register who Barely knew any english & had to get her Mgr to help twice with my order cuz she didn't understand my requests ? Isn't this McDonalds, the menus in english ? Customers have rumbled 'are they talking about me' 'what are they saying' 'why cant they speak english to each other' This is Not good - I wont be back, sorry Windsor read more

I went through the drive thru ordered a double cheeseburger and a double cheeseburger meal. I get a mile down the road to watch fireworks with my family. Just to find one of the burgers was a single. I figured I would just go back and get it fixed. I let my Son eat all his food. I walked up to the register inside and explained what happened. First thing the kid says is, "Did you pay for a double cheeseburger?". I said, "There is no receipt in the bag, but it is not what I ordered!" He then gets his Manager who could hardly speak English. She then grabs a paper-bag full of receipts and they go through every receipt and don't find a receipt. I tell them it is because I went through the drive thru. They then go over to the drive thru and finally find my receipt. They bring it to me and the Manager says, "See, you did not pay for a double." Then just stood there staring at me. I had about 15 people in line behind me on a busy night. I said, "I did not order a single cheeseburger.". To which the Manager said, "Do you want us to ring you up for a double cheeseburger?". Never once did I get an apology for messing up the order to begin with and never once did they offer to fix my order. I wound up yelling, "I Am FUCKING DONE WITH YOU PEOPLE!!" I grabbed my, now cold single cheeseburger, out of the Managers hand and left. Never ever ever again will I go to this piece of shit McDonalds and I will be telling this story a long long time. Thank you for pissing me off and ruining my night! As I read other reviews I see why you are a 1 star restaurant, because you have to give a star to rate. read more

Does anyone have any idea of what is the problem with this McDonalds? It is conveniently located and any positive comments end there. Every time I drive through, they ask me to pull around front and wait. Today there was no one after me at the drive thru and they still wanted me to pull around and wait. They insisted I pull around. When I asked them why, I couldn't get an understandable answer. read more

Ive been going here for over two years now as I work close by. I order the same thing every morning....Egg McMuffin NO cheese! Customer service as of last year has been poor at best. Long wait times ( 7-10 min) at various times of day, apparently understaffed . Quality control is poor, 30-40 % of time they miss the order. Today Egg mcMuffin NO cheese came out as Egg McMuffin with cheese NO HAM. Shift manager handed it to me. I will need to find another place, this ones continues the slide downhill in the quality control and customer service arenas. Good luck MickieD read more

Still a place to avoid with the WORST customer service EVER DO NOT GO HERE it is hideous we found POOP in the kids playplace

I have no complaints here. Other than the toxic nature if mcdonalds food. This location runs smooth as any. Has an easy location to get in and out of. Big spacious parking lot and a play structure for the kids. Not bad. read more

Why are they telling me to park in front to wait for my order when nobody is behind me in line? Very rude about it and didn't ask, or say please. Just told me where to go. Ugh. More and more lately read more

Food was fine, but the staff seemed to not be communicating well. There seemed to be lots of confusion in the 30 or so minutes I was there eating my lunch. read more

Awesome McDonalds super great. Everyone is so friendly, quick ad were very accurate with my order . Food was delicious. The whole place was nice and clean and welcoming. read more

I usually don't do the drive thru if there are more than 3 cars already, but it really is not faster to go inside at this location. The young people at this restaurant are normally SUPER friendly. The last time I went in the new person taking my order argued with me about my order. He insisted that there was no such meal even though the menu behind him clearly featured it. Finally a member of the staff realized what was happening and educated the new guy on where on the register he could find that meal. read more

This has to be the worst McDonalds that I have ever been to. First they had a new person taking orders that didn't know what they were doing, so our order didn't get taken right. The only saving grace for this was Mary Kay. She is right on top of things, taking care of customers left and right. If it weren't for her, I think the place would not survive. Then once we got our order, we were bombarded by gnats/fruit flies. We noticed them when we were getting our drinks. The counters were a sticky mess and loaded with the gnats. We sat in one of the booths and the minutes we sat down, they were all over us. We were swatting at our food every bite we took as to not eat one of them. After getting so annoyed, we tossed what was left of our lunch and left. I mentioned to someone cleaning the tables that they should invest in some bug strips, but she just ignored me. If it is like that in the dining room, what does it look like in their kitchen! EWE!! I don't plan on going back there any time soon. Disgusting! read more

Fast, great service, the crew was nice. Seems like everyone can work like a team. I like when i first walk in the door the person st the front counter is ready to take my order. The food was fresh and hot and ready befor i could finsh paying. Fast and great. Good jod windsor read more

AWFUL! AWFUL! AWFUL! Crappy service, dirty inside, junk all over! After standing in line to order a shake, because there were too many cars in drive thru, I waited approx 10 minutes behind someone complaining about his food being cold and inedible and they refused to give him a full refund... then I was told I had to leave along with a family waiting behind me (without placing an order) because they were closing the store early. ??? This person said she was the manager. Will not go back! read more

I didn't even want to give it one star, but I had too!! Worst McDonalds ever!! They got my drive through order wrong three times!!! I had to walk in twice, because they kept getting it wrong!!! The cashier could hardly understand me, and the workers at the drive through window were looking at me and talking about me in Spanish!! I made a point to say something to the manager when he finally came out, 10 minutes later! I told him they were RUDE!! I'm sure they didn't understand me either. I called corporate headquarters, and I was treated like a nuisance....got a lot of lip service. I know nothing will be done about my experience, which is why I appreciate Yelp. I know people who read it, care. My advice, if you want fast food...go to In and Out burger!!! You'll get great service, friendly people who speak English, and get your order right...always!!!! And REALLY good food!! Thank you for listening, America! read more

I just opened a yelp account just to write a review on how awful this McDonald's is. Every single time I go to this McDonald's and only because it has a play structure I am treated like I am a burden to these lousy and rude employees. First of all, almost all of them only speak Spanish. I tried asking for a sauce from two different employees and neither of them knew what I was saying. But I had enough with this place when I went to go get my order and I have my two kids in the play structure yelling for me and it took almost 10 minutes for someone to acknowledge me at the counter only inches away from them. I finally had to demand someone get me my sauce now, I have kids screaming for me for a rude employee to slowly walk to get my sauce and not even look me in the eyes when she gave me it. I will never go to this McDonald's ever again now! I've seriously never been to a fast food restaurant where I felt uncomfortable every single time I went. They have the most miserable looking and worst attitudes employees I've ever encountered and I have no clue how they are all still employed. I watched the cashier with other customers and she just was a complete miserable person to everyone, even elderly and kids. I surely hope someone takes over for manager here cause I'd like to one day bring my kids back to play. Oh and also, it's about 110 degrees in this play structure area and I told the cashier and she laughed and well do you think she turned the a/c on? Nope! She looks like one of those employees who is tired of customer service and finds any way to make customers miserable. The employee with a wrist brace handled money and was using her cell phone while packaging food. She never once washed her hands after touching the money or her phone. I'm absolutely disgusted. Then 2 people within 5 minutes of me being in line had complaints about getting the wrong order or missing items. This place is an absolute joke. read more

I have frequented this McDonalds for the past 6 yrs. It's usually buzy especially 3:00pm on. Students from local sxhools. The management used to be better, they did the best they could with all the students. Over the last year, like other reviewers, I have seen it go downhill quickly. Dirty tables, beverage bar disasterous, trash around, skimpy with napkins, and gnats! I hadn't been in a couple months for all the reasons above, so today I thought, give it another shot. Big mistake! I was there before 3:00PM, it was not busy. When I went in there were 3 people ahead of me in line. 25 minutes later after pleading with the clerk to help me, I finally got to order. I had to repeat my order 3 times and the lead person had to help the clerk twice to enter my simple Happy meal order. At that time there were now 8 people behind me in line. I asked what the problem was, the clerk said they were short on help. Managers/owners, get it together! It's not all about the money and profit. Your employees are stressed, undertrained, and overworked. You may lose that profit and business! Yelp said I have to give a star rating, so I picked the lowest, 0 star rating is more accurate. read more

I usually like this place alot because my son loves it here for the "playplace." But tonight I was a little disgusted with a employee when I overheard them say "this is another reason i hate children." I mean...really? How dumb do you really have to be to treat customers that way. If it wasnt for my son, I damn sure would have left after speaking my mind. Such a shame.....dont work around kids if you hate kids,duh! read more

Worst drive thru experience I've ever had. Waited in a stuck line (cars in front and back of me) for a good 20+ minutes before could even place an order. Ordering went fine. Got to first window a few minutes later. Paid. Then waited without a glance or any worker coming to the window for a good 15+ minutes more. Could see 4-5+ workers walking around talking on cell phones. Even when I knocked on the drive thru window I didn't get a look from any employees. Finally one came over and by this point I was on the phone with my credit card company asking how I could dispute the charge if I just drove away since I was obviously not going to get any service. The lady said in broken English something about everyone just walked out (maybe a strike??). Since she was one of the employees I saw walking around aimlessly for the last 15+ minutes I had no empathy for her since she didn't even have the guts to open the window and tell a paying customer "sorry were having a situation heres your refund". I told her I wanted a refund cause I wasnt going to eat cold food and had lost my appitite for crap food by that point anyways. She refunded me 7.00 more than I paid ny mistake Im guessing but I wasnt spending any more of my time to tell her she couldn't even get that right. We'll see when get the credit card update if I get the extra. Such a joke of a fast food place. Never again. Id rather drive an extra 5 minutes to Burger King or get heart burn from Taco Bell before I ever eat at this dump of an establishment. read more

I went in today to have late meal with both my parents my dad asked for a hamburger no pickles no cheese they gave him the opposite of what he ordered he said it was fine he asked if she could just add tomato she said no with a bad attitude she was a bad customer service representative no manners I felt like slapping her but my dad hates drama and he's right I just feel like their needs to be better attitude if u dnt want to wrk call off quit or atleast sugar coat it!! read more

Terrible, just terrible. The lesbian girl at the window took my order completely wrong and kept asking me about 4x if "that is all", felt pressured to order quick. I got instructed to pull over to the second window and got charged for 3 meals which i specifically said at the speaker i only wanted the sandwiches and the drinks. I tell the manager that i got my order messed up and my goodness! she rolls her eyes at me and gives me a quick dirty look and asks me for my card to get a refund. I was on my way to work and couldn't afford to be late so i just took what they gave me. I had to eat up the 4$ or so they wrongfully charged. Not even a "sorry have a great day" apology or a future compensation. Worst service of my life. NEVER COMING EVER AGAIN. read more

Just went to the McDonald's in Windsor and I tried using the McDonald's mobile app for the first time in the store. I pulled up the barcode she scanned it and then said it's not working. So I pulled up the McDonald's app I showed her it was a valid coupon and she said she doesn't know and just stood there and looked at me. So I told her I don't know either this is the first time I've ever used this McDonald's app. She didn't speak very good English so she went and got somebody else. They said the free Burger coupon wasn't valid so I showed her that it says it was valid so she ended up giving me the Burger anyway but she didn't ask me how I wanted it and they already had it in the bag next to me before I order was even done. Told her I didn't want any mustard or pickles and I wanted to add lettuce she looked at me and said it's already done. She pretty much told me oh well here's your burger and then I asked for a side of lettuce which they charge me for it which is fine and I asked for some mayonnaise and she said they don't have any.... absolutely worst McDonald's experience ever I will never use that McDonald's app again it was an absolute pain in the ass!! read more