Ordered 3 meals. Fry's for two of the meals were burned. Requested replacement fries and received a second fry which was burned. Tried to eat 2nd fry anyway. After 3/4 of the fry was gone, it was too disgusting to continue eating. I requested a refund. The (I think manager) told me we ate too many of the fries and could only receive more fries. I accepted not wanting to cause a scene. But i was no longer hungry for fries. The 3rd set of fries met my original expectations. This McDonald's fails to meet my expectations of customer service. If they fail twice to get the fries correctly cooked and the customer requests a refund the refund should be honored. read more

Great stop for our family when driving long distance so the kids can get energy out and stretch the legs. Play center room was a bit dirty for 8am. I was very surprised to find no changing table! There is a playground but no changing table in the bathrooms??! They should get those as most places accommodate for those even in the men's restrooms now. The food is great and staff nice. read more

If I could give this "restaurant" a zero star review I would. To begin, the wait time was atrocious, I understand they were busy but I've never waited 20+ minutes in a McDonald's drive through line with only about 7-8 cars in front of us. Ordering went okay, they had the wrong item on the screen and had turned off their mic so we couldn't fix it there, which wasn't a huge issue, but still somewhat annoying. Then we got to the 1st window where you pay, the guy working the window didn't have the correct order for us and a manager had to come over and help him, we FINALLY got our order fixed (after another person had to come over and help as well). Then we get to the 2nd window to pick up the food, we're handed a drink, the girl gave us a large Dr. Pepper when we had ordered a medium, not a big deal right? Wrong, even though they're the same price and we didn't mind getting a larger size the girl insisted we return it to her. Now in case you didn't know, our country is in the middle of a global pandemic, which means trying to limit germ contact and social distance as much as possible to prevent the spread of germs/disease. By the time she had realized she had given us the wrong size, two people in our car had already touched it and it had been placed into a cup holder, one would think it would not be very sanitary to return to the inside of the "restaurant" at that point but here we are. She was very argumentative about having the drink returned even when we explained it probably wasn't the most sanitary idea, however, the drink was returned because we were done arguing and wanted to continue driving. Now for the food, it was disgusting. We ordered chicken McNuggets, two bacon McDouble's, and two medium fries. The McNuggets were cold, the fries were old and stale, slightly warm, and the bacon McDoubles were very inconsistent. One burger was burnt and the bun was soggy, the other burger was okay but the cheese looked like it had been sitting for a while, the bun was stale and hard, and the pickles were unsightly. Trust me when I say you don't want to stop here, either keep driving or find another place to stop. You'll thank me later. read more

Terrible service. Waited in the drive thru for 10 minutes for them to even ask for my order. Will never come here again read more

Our hamburgers were dry af and I payed for extra pickles and only got 3. I waited 15 minutes at the counter just to get a freaking water cup. Not enough staff and terrible customer service. read more

Traveling through from CA to ID. I hold a business degree in marketing and have some comments for the person in charge of the kiosk tests. 1. You idiot, if you're testing a kiosk every transaction needs to be followed by a survey. 2. 3 people finished their orders from the counter in the time it took my family to finish ordering. Complete waste of time. 3. Unsanitary. I don't want to be touching the same screen as the rest of the world. Only positive is that the staff are friendly and understanding that the whole world hates the kiosks. read more

The food is already bad enough. The fact that "everyone" is forced to order at the kiosk is over the top. Do not come here even if your kid wants a play land. Go somewhere where customer service is important and they don't force you into their robot job killing cattle call system. read more

Yes, I am actually going to review a McDonalds. Think just how bad this McDonalds must be for me to bother writing this. I have stopped here twice since they finished the remodel. The first time they had someone helping people use the self order kiosks but had no one manning the registers. They also had no signage indicating the registers weren't being manned. After standing and waiting with not a single employee taking notice of me, I had to stop a table server and request my order be taken. Slow does not begin to describe this McDs. I thought they we slow last time, well today it took 20 minutes to get my order. The number of people eating there did not justify this long wait. When my food was finally ready I was missing one of my two cheeseburgers. Now how hard is it to count to two? Water from the soda machine tastes off. I couldn't even drink it. Everyone is unknowingly drinking that foul water in their sodas. Both times I visited the buns were stale. The only thing up to McDs standards at this location were the fries. I'm sure when you come upon this McD you are likely hungry in the midst of a long drive. My advice...keep on driving down the road to Taco Bell. read more

You can't fill up your own water, that has to be done behind the counter like I'm a criminal who wants to steal soda? This must be Nevada. It's nice and clean and everything else you can expect from the brand. And it doesn't smell like an ash tray which is an anomaly in a town full of casinos. read more

This place is terrible, we had to wait almost an hour to get our food order was forgotten McCafe was terrible my drinks were watered down how to get an extra drink only good thing about this place is that they give you free drinks with the order. Do me a favor don't come to this place read more

Long wait time for two cheeseburgers and two fries. Tasted so awful that we did not finish the food, especially when we found a hair.

Stopped here yesterday got two double cheeseburgers and frys 60 miles later came down with water bottom and been fighting it for the last 12 hours. I am a long time customer due to its convenient location but will steer clear of this Mc Donald's in the future. Also their system was down and only accepting cash at this time. read more

This place has screwed up my order twice and can't fallow simple directions on how I would like my food I and am very dissatisfied

best McDonalds I've ever been to! it's huge inside, and everything is updated. ....not to mention the cleanest McDonalds I've ever been to! read more

Half cooked quarter pounder. Thought ground beef had to be thoroughly cooked. Otherwise, a typical McDonalds

as per usual machines are broken and service sub par not only do they not provide me with the beverage that i ordered i wasn't refunded on their irresponsibility, read more

Newer place but S L O W. Need much more staff! Been sitting waiting for order for 20 min, and several people ahead of us are still waiting for theirs. Really adding time to our trip. read more

Slowest service ever. We lost over 30 minutes in our drive time just waiting on a few parfaits. This happened last time we stopped on our drive across states. I already don't like McDonalds and now we are really not stopping here ever again. read more

Not the cleanest McDonalds, or the most welcoming. However, the Play Place is gigantic and sometimes that's all you need.

Probably the most disrespectful and ignorant customer service I've ever had. The guy taking my order said it was my fault that it took 15 minutes to even take my order in the drive thru, then proceeded to tell me that when I pulled through to give my order at the window that it "screwed everything up" and that I "disobeyed his orders" lol. Guess I should've expected that from a guy with girls hair and a few missing teeth in Winnemucca, NV. read more

NO AC INSIDE!! It's not even 9am and this place is roasting inside, there are cars lined up around the drive thru, several families in line for service on a Sunday and ONE PERSON working the counter. This pissed off many guests, orders were coming out wrong and then they were told to get back in line to correct it. Poor execution for sure!! Bless the sweet people who showed up to work this morning and are working their asses off but I prefer my mcmuffin without minimum wage sweat in it, thanks! read more

There is a reason you are seeing all horrible reviews on Yelp, because this place is Horrible! Not Clean, Rude staff, Slow Service, Cold Food... the list goes on. One of the most obnoxious things is you see signs hanging everywhere with their store managers face on it saying "Did we make you smile"... well, you were one of the problems with this place as you were there when I was and the place was still a joke. There are plenty of other fast food places less than a mile away, go somewhere ELSE and hopefully this place will eventually go out of business for a food place that actually cares about its customer base. One last thought, if you do have to go here (hopefully you don't) and you plan on eating inside, bring some earphones as the loud slamming bathroom door, obnoxious loudspeaking calling out orders, etc mean this place is obnoxious to be inside at best. Since the questions below said "Good for" I said no, even though you 'could' go here with a group of kids... but I recommend against it. Perhaps you read this and thought, it is a fast food place, what were you thinking. I was thinking it would be at least as good as the other fast food places I have been to in town. This and the KFC/Long John Silvers are by far the 2 worst! read more

Easily the worst McDonald's I've been to. Cold food and virtually no salt on the fries. Extremely slow service. Gross, go else where.

I got here early around 7am, and decided to go indoors to order (I've found it sometimes faster than the drive through), but that was a mistake. They only had one person taking orders inside, and two working the drive through. There was a huge and very slow moving line inside the restaurant: kids on their way to school, each ordering a bunch of things individually: one young man got 5 fruit filled pies? There are other places to get togo food in Winnemuca, so you may want to consider it. No problem if you don't mind waiting, the food was the usual McD's quality, if that is what you are in the mood for. read more

Typical McDs with a play area for kids. They have a screen at the drive through to make sure your order is right. Too bad they do not read it. If you order ANYTHING a little different than their own standard menu, CHECK your order before you pull away from the delivery window. It is a real pain to get five miles down the road and find out they gave you a standard item and not what you ordered. Pulling into this place is fraught with danger. The entrance is at a corner with a stop light. There is a small low curb divider about 4 feet long at the entrance. Hard to see at night and if you go over it, you could definitely do some damage to your car. You have to deal with traffic pulling into the same entrance to get to a gas station next door. The entire lot is poorly marked and you have vehicles coming from the gas station headed out, vehicles coming from the McDs headed to the east, etc. Plus traffic coming straight across the intersection from the south. Pay close attention as the parking lot sometimes look like everyone is getting ready for a demolition derby. (They did improve the situation by putting an optional right turn only lane from the drive through onto Winnemucca Blvd going west. That really helps escape the rest of the parking lot and traffic light.) Typical McDonalds with an inside play area so the kids can burn off some steam. The drive thru seems pretty fast compared to other MacDonalds along I80. read more

I would give no starts if Yelp would let me. On a late dinner stop when driving across country I learned to go anywhere but this McDonalds to eat. After waiting 15min from the time I ordered to pulling up to the window, I was told to park and wait longer for chicken. After I waited another 10min parked, I finally went inside to find out what was happening with my order. I was then told that I would have to wait until the manger was done taking a large order for 20 men who came into together before I could be helped. When I said I couldn't wait and asked for my money back, she made me wait to she was done anyway and then said I needed to go get my card I used from the car to get a refund. That it was "the law." After retrieving my card from the car, I was told I would need to give it to someone else who would take it around back to the drive through window terminal to do the refund, when I was uncomfortable with having my card taken away from where I could see it, I was told it was the only way and go wait in the drive through line again if I was not ok with having someone walk away with my credit card. The whole time this was going on I said many times that I just wanted my food so I could go and feed my children, the manager said "you will get your food, but you asked for a refund." After waiting another 20min to get to the window for my refund in the drive through line outside, the manger did my refund and shut the window to end the transaction with me. No food and an hour later, I went to Berger King and feed my kids. During this crazy course of events I asked for the district manager's number and was told to find it myself on the wall over there with a point. I have to say that I will never walk into that or any McDonalds again, as I didn't like how angry all this made me, and how by the end or should I say middle, the frustration this brought out the worst in me and no food is worth this. read more

I travel between Salt Lake and SF bay area twice a month. I used to stop and eat here regularly as it is right off the freeway. Everytime I eat here, I only eat half the meal before throwing it out. The food is always undercooked, cold, stale, and fries cold and soggy. I finally gave up on this location. Go somewhere else, anywhere else. read more

Extremely slow!! Went through the drive thru, was asked to pull over and wait for our breakfast. 25 minutes!!! Highly not recommended for slow and rude service!!just got a refund!! read more

Terrible drive through service. They have 2 lanes. When I pulled up the guy said he woukd bw with me in a minute. 4 cars went through from the other side and i finally said hello, are you there. He came back on and said , yes, what do you want. Rude!!!!! read more

I honestly do not know why this place has gotten such bad reviews, for a McDonald's I think it's GREAT. My husband, two kids, and I recently (Oct. 2013) stopped by twice on a trip from northern California to Utah (once on the way there for breakfast, once coming back for a late lunch). When we went for breakfast the line for the drive-thru looked pretty long, but we were planning to go inside anyway so the kids could play. There was pretty much no line inside, husband had no issues ordering and was able to use a coupon without any problems. Our kids (3 1/2 and 1 1/2) had an awesome time playing! The play area is really great for older kids as well as younger ones with how it is set up. When we got the food it tasted hot and freshly made, no complaints there. Late lunch on the way back, once again, not crowded and the food and service was fine. We also had no issue with the cleanliness of the restaurant, it was actually better kept up then other McDonald's I've been to! read more

Over charge me. Couldn't figure out how to give change. Then we had shells in our eggs. Told manager, she didn't even apologize.

Slow and clueless what is up with McDonald's these days - the need a new manager to whip some ass on this place. I counted no less than eight employees and it took waasy too long to get cold food. I know its Winnemucca where standards are less than the rest of the country but come on people ....McDonalds = fast cheap and competent staff who bust their asses to make things right. Not this joint no way. read more

Forced to use the kiosk after waiting in line for a few minutes at the register and then had to return back to the register after all that to use my cash to pay. No apology or consolation from the manager. In addition, I was not given the cup for my soda. read more

I am writing this for my daughter who is traveling with her 2 little boys, under 2 years of age. She was extremely disappointed that when she went to change the boys' diapers, THERE WAS NO CHANGING TABLE IN THE BATHROOM. How can a McDonalds, with a PLAY AREA, not have a changing table????? She could've changed their dirty diapers in the restaurant!! She ended up changing them on the DIRTY BATHROOM FLOOR. Disgusting. I am surprised McDonald's would allow this facility to remain open. read more

Be prepared to wait. They installed some drive through pull off spots and automatically send people there. Then make you wait 15 minutes just for a Big Mac that's cold. Absolutely pathetic. read more

I visit this McDonald's every time I drive through here and it has never been a bad time. Nice people, amazingly quick service, clean environment. Can't really ask for more! I recommend coming here if you're looking for a quick and easy meal and maybe a spot for your kids to play. I loved that when I was little! read more

Do not eat here...I repeat DO NOT EAT HERE!!! Travelling with kids you know they'll want to play at the playplace but unfortunately the A/C wasn't working and it was hotter inside than outside. My uncle's Big Mac made him so sick he did not enjoy our trip and had to be taken to the ER for severe diarrhea and dehydration. Otherwise the employees were nice. read more

This is a rare McDonalds with some potential. The food was on the better side of typical -- still not great. I still feel guilty letting my kids eat here. The play area is nice, but they really need to clean the tables by it more regularly. Every table is dirty, spilled drink on the floor, and trays left on tables (granted, this is partially inconsiderate customers, but it was quite slow when we stopped in and they still didn't clean it). read more

Very busy but efficient, clean , well maintained, employees polite and efficient!Bravo! Thank you!

We stopped here on the way from Boise to Reno to use the restrooms, which were clean. Then, we got iced coffees, which were a Godsend since we were travelling on a hot, August day. Basically, there was nothing special about this place. It's a McDonald's in Winnemucca in the same parking lot as a truck stop. What else did you expect? read more