Went there to try the new "Big Arch". The sandwich was large, beefy and cheesy. If you like Big Macs, you'll love the Big Arch. Arguably the best thing I've ever eaten at Micky's. With good service, hot fries and orange Hi-C - Another sliding scale '5'. read more

They said that I ordered my food an hour ago so they would not have and they did not give me no refund the customer service is horrible and they are fighting in the back I would not go to this McDonalds read more

Service is awful. After trying to order at the kiosk the machine doesn't work. I had to go to the country and stand for 10 minutes all someone for help. Took another 5 minutes to get someone to come to the register. The fries still came out lukewarm and the quarter pounder was messy and also lukewarm. There is zero customer service and could care less about taking ownership when something breaks. read more

Best service at a McDonalds I have ever experienced. The guy over the drive threw mic knew the sandwiches like he was a scientist. Very nice employees. read more

I ordered 1 kids meal with a cheeseburger, extra kids fry, no toy and a water. I got one of the fries and my burger was WET. As if literally dropped in liquid. Half the bun was soggy. It was a plain cheeseburger with mustard. The staff seemed not to want to even acknowledge you, much less get your food right. I get FF ain't a fun job, but I literally asked for the easiest stuff. read more

You have to order at the kiosk. But the kiosk is broken so you have to pay at the register. No one would come to the register. When we finally got the shift leader she explained it was corporates fault, they won't fix it. It is never their fault here. Here's an idea. Put a sign on the kiosk that says not accepting payment. read more

I went there 2 weeks ago and when I ordered my food I was missing the meat on my burger not to sure how that works so when I asked for a refund because I had to go back to work I asked to speak to the supervisor and I was told by a employee he doesn't speak to people. And I asked the manger up front who was very helpful his name and to call corporate and I was told his name was Ted.Z read more

I don't eat at McDonald's normally but I decided to stop tonight atw sandwich and fries. The fries were OK except my God watch out arteries. There's a ton of salt but fish sandwich. What a joke how does this restaurant chain stay open? There's a fish patty two buns, 1/2 a piece of cheese and then a small little, not even a dollop of tartar sauce on top. I sure wish somebody would put us all out our misery and close all the damn McDonald's down because as far as I'm concerned, it's just a rip off. I don't recommend this one or one of them to be honest they had their heyday, but it's long gone not heyday. They still having a payday. read more

There is no where near enough help at this McDonalds. The help that is there is RUDE and inefficient! No clean tables, restrooms were unpleasant. Food was sloppy and just thrown together. Overall poor experience! read more

The workers were so nice and super helpful. We came at around 12am and they served us very nicely and answered all of our questions. Could not recommend it more! read more

The place is filthy. The bathroom smells land looks like it hasn't been cleaned in days.

Carrie is amazing! Hot & fresh food!! Best McDonald's in Nassau! A wonderful experience will always be back

This was the dirtiest McDonald's I have ever been in. All trash cans were overflowing inside and outside, and one interior trash can had trash on top. They were out of straws in the dispensers, out of tea in the front, the drink area was trashed. The back half of the restaurant smelled like a bathroom... because the bathroom was also trashed. It was clear that they had no one maintaining the cleanliness of this restaurant. If I hadn't already ordered my food before noticing the state of this McDonald's I would have immediately left. Please clean up this location. read more

McDonald's - Dirty drink area. - Burgers Near Me - Yulee, Florida

This was the size of my order. Nope I hadn't enjoyed any and they weren't in the bottom of my bag. Beside the shorting of my fries, I was charged $.10 for extra tartar sauce and it took forever to get my food. Yep I wasn't impressed with this spot and feel I should have been charged for a small fry as this is what it amounted to. All I can say is don't cheat your customers as they remember it and won't frequent your store. I have marked this on my questionable places to stop when traveling. read more

McDonald's - Burgers Near Me - Yulee, Florida

Garbage please do not come here I have been in the drive through for 30 minutes now already paid for my food and only one car has gotten their food read more

Wow, literally one of the most disgustingly dirty restaurant's I have ever been too. The lobby was finally open so stopped on a trip home and went inside. After standing in line for a moment we noticed how dirty it was at 8 am in the morning, and decided to leave. If the lobby and bathrooms were this dirty what was the kitchen like. read more

Subpar McDs location. Very busy with limited seating when this busy. Seating area needed to be cleaned, as did the restrooms. Food was ready fast. Standard McD's food quality; nothing to complain about or tout there. Convenient just off I-95. Could be a nice location if they cleaned it better. read more

Grosssss everywhere. Do not come here. The restaurant is a mess. Trash everywhere. My food was fine. But all the tables were dirty.

I'm sitting here in the car reading other reviews and I just want to say the line outside is horrendous!!!!!! Waiting online for over 15 mins and have yet to receive any food. Horrible customer service as well! read more

I have never given a restaurant a 1 star rating and they don't even deserve that! The wait was unbelievable. The couple in front of us had been waiting for so long they requested their money back. When they asked the manager why it was taking so long, she replied in a sarcastic way, "well, I can't fill your order until the eggs are cooked now can I?" At that point they demanded their money back. Grateful it was just a bathroom break for us. As we left we noticed the double drive-thru was backed up at least 8 cars. Don't stop at this McDonald's! It's like the Hotel California--"you can order whatever you like, but you can never eat!" read more

I'm not sure if there's any management that actually cares about their employees lack of customer service, but maybe corporate would. Tried to make an order October 3rd, 10:30pm. So narrow it down to the 3 individuals who are working that shift. Drive thru menu was not working and I was waiting for almost 10 minutes, so I drove up to the window to see what was going on. Waited another 5 minutes and an employee finally comes out to tell me to go back around and place my order since they can't take orders at the window. Even after telling them the situation, they said to go back around. I was the only car there. I asked for the employees name and they said they couldn't do give out names, even when another employee was wearing a name tag and proceeded to tell me "you're being petty asking for a name" and he walked away. I just ended up leaving. The most baffling customer service i've ever encountered. read more

Worst ever. Food was cold and service was terrible. Never will return to that location. Total lack of appearance or courtesy. Waited 10 mins for my inside order with 0 business. Manager or sup had disagreement with fiancée; totally disgusting bathroom; floors and tables were dirty; guy changing trash slamming the garbage doors after inserting new trash bag; shirt hanging out (like the rest of the staff)... DISGUSTING!!!! Don't waste your money there Burger King is so much better! BTW... I'm having the sh??s... I'm sure it was the proper food prep employees not giving a shit. Corporate will be informed! read more

I was really thirsty today returning from Jacksonville. .I stopped for my ices tea..unsweetened, a few pieces of lemon and 3 Splenda on t h e side was asked to order a sandwich on thevside..My order is complete. ..then asked again to order more. ..paid at the 1st window..went to pickup. .after a long wait..handed drink with no Splenda packets. showed my receipt...same as the order. went back and gave me a drink with 6 pieces of lemon, a cup filled to top with ice, very small amount of tea. my reason for asking for the Splenda on the side is that most of the McDonald's are using bowls of mystery sweetener at the drive through. I am a diabetic and want to know what I am getting. no need to explain...just put it on the side. read more

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Went in twice for breakfast and both times was yelled at by an employee named Brenda screaming at me to use the kiosk. This was so unprofessional and disturbed a few customers behind me in line. I went to the counter and another employee apologized and said she yells at everyone. I will never go there again, and I know this certain Mc Donalds could care less but look at all the negative reviews it has received. read more

If I could give a "0" star for this place I would. It's McDonalds what do you REALLY Expect!? 15 min to get fish filet, quarter pounder and 20 pc nuggets!? Asked manager if there was an issue with the order and he replied everything is coming just fine. Came to the table 5 min later with my order and handed me the tray from 3' away!? Excuse me? Geeezzzz!! Come on yall Sent daughter to get her kids chicken nuggets and fries etc... they were having a promotional deal but the lazy drive up guy rang up full price. Then when my daughter called out the manager the manager literally said, "well you didn't ask for promotional price so you pay full price. These people are rude and lazy. Not to mention cheating customers!! read more

My family dined in for breakfast. Initially our food came out pretty quickly but one of the items was wrong. When we tried to have them correct it, we had to wait 20 minutes and ask about it 3 times and still didn't get the replacement item. read more

I got the big breakfast-- $6.89- includes drink. I made sausage/ egg biscuit, yummy hash brown.. and 3 fluffy pancakes.. read more

McDonald's - a tray of breakfast items - Burgers Near Me - Yulee, Florida

There's no way. never in my 13 years of living have i ever experienced such dogshit of a restaurant. please explain to me how i order a 20 piece and fries and end up walking out with 69 god damn nuggets, 40 large fries and 4 thousand cokes to gulp down. i'm traumatized. i need help. someone please wipe this godforsaken place off the map. read more

Poor service. Initially quick, but unfortunately two parts were either not heard right or were just made wrong. Mistakes are understandable and are fine, but completely ignoring your front line for at least 5 minutes isn't. Then when the second item was being corrected.... it was forgotten about. Making matters worse, employees on break right next to us while we waited 5 minutes interacted with other employees and went around the counter, but didn't even bother to speak up about the lack of service. read more

I usually only write Yelp reviews for places I have good experiences because I think enough people write bad reviews. However this McDonald's was horrible. Horrible service, horrible attitudes. They lost our order in the amount of time it took us to pay and drive to the second window. Even after we showed them our receipt that had a time stamp and date on it, they said our order didn't exist. Sat at the window way too long waiting for them to figure it out until they finally gave us our food with fries missing. We told her we were missing our fries and she continued to bicker and tell us we didn't order fries. We explained that the receipt showed we paid for a meal. Which includes fries. Apparently a foreign concept to her. read more

Great place. Love waiting for 15 minutes when there's one other car and still not getting food. Place needs an overhaul and new staff

Fast service. Flowers in bathroom were a change for McD's. Soda fountain and cup lids/straws are not together. Who put this one together. Employees were yelling and fighting. Very disturbing I had flash backs to my getto days. A Redbox DVD rental out front. read more

First we walked in the door and saw a bunch of employees goofing off and talking to some friends that were ordering food. Waited at the register for 10 minutes before getting someone to take our order. When we finally got our orders placed, the guy making our milkshakes spilled it everywhere. When our food was given to us ( after waiting 20 minutes listening to them cuss and goof off in the back ) we picked up our bag and the whole thing ripped and spilled on the floor. The guy shamed us for not picking up the bag right and proceeded to clean up. Then they remade our fries and dropped the fryer on the ground full of fries. And all of this happened at like 11 at night. Should've chosen wendys. read more

Perfectly average drive-thru, with decent wait times. We ordered a sausage egg mcmuffin with cheese and a chicken sandwich. The chicken was hot and very fresh, the sausage mcmuffin not so much. It was still edible though. I think I'll pass on this place next time. read more

NOPE. It was approximately 300 degrees hotter than hell inside. I honestly felt bad for the employees. We had to wait for french fries, which were served to us undercooked. Convenient location to highway, but I wouldn't pass back through. read more

Service is awful. Manager fussing with employees and food took over 25 mins to receive and only ordered 4burgers. Drive thru speaker broken so we had to go in. Nightmare read more

McDonald's - a man and two children at the counter - Burgers Near Me - Yulee, Florida

Worst McDonald ever!!! 20 minutes to get a quarter pounder. When it comes not even an apology. Just an excuse that they were making it. When I got the food it was greasy and tasteless. I eat mcdonalds all over the USA and Canada. This was the worst. Save yourself time and money. Go somewhere else. read more

Wow, I didn't think it was possible at a McDonald's where consistency is king, but this was quite possibly the worst burger I've ever had. Quarter pounder with cheese, no mustard please. What I got was a cold dry patty. It was totally heaped over with onions, abnormally so. The bun was so stale it was actually crispy, top and bottom on the edges. Truly disgusting. Had we not been back on I-95 headed south for home, I would have asked for a replacement or my money back. Somebody get a regional manager to this place. They need help. read more

I came here because we're on our way back to NC where obviously we live at. My Husband and I stopped, to nibble on something I usually get the same thing Medium Fries, 6 piece nuggets, and Medium sprite or Hi-C. The Food took a minute to get to us. The chicken sandwich my husband ordered was soggy and not cooked. His fries had excessive amount of Salt. Then before I left since I didn't eat my nuggets because they weren't cooked throughly I ordered me another Medium Fries because i'm addicted to fries. No ma'am, I asked for them lightly salted I guess lightly salted to them means under cooked. FUCK THIS PLACE! I dislike 100% this McDonald's never ever getting food from there again. Thanks for nothing ;D read more

I believe that the only reason this location is still open is because it is right off I .95 the service is terrible employees rude and restaurant is dirty compared to other mc Donald's I have been here several times but no more drive a few miles east on 200 to the next McDonalds worth the drive my order has never been right and the last time they said hold on did not come back but took order from other window as soon as guy drove up avoid this one sad to say read more