Terrible customer service! I found the staff to be very rude, confrontational, and unhelpful. I was shocked at how they treated me. Car dealers get bad reputations, and the behavior at this dealership perpetuates that stereotype! read more

Bought my used car here back in 2013. Sales guy Steve was really helpful. Even went out on a test drive with me (had nothing else to do I guess) and advised me on insurance options. I was really annoyed with the finance guy, though. Didn't really explain much to me and kept telling me I would get money back on the phone but never gave it back until months later when I finally went down to the dealership to demand it. His kid was in there watching cartoons and the finance guy wanted me to watch cartoons with his kid while he got me my check. Well. Anyway. The finance guy has at least asked me how school is when I bring my car there for repairs and such. And Steve keeps emailing to check in about my car and sent me a text message once with him playing the trumpet singing "Happy Birthday." I have to say that their repairs can sometimes take forever in the service department, I've waited like four hours for something that should take an hour because they screwed up. read more

Had bodywork done on my car this week. Picked it up and was very happy. Work was flawless! Thank you Pam and collision techs.

I was mislead and ripped off. They made claims and when I called Ford Credit, I was told were completely untrue. Ford is doing an investigation. Dont go to them~run the other way. read more

I am from PA but whenever I am in the area, I have McFarland Ford service my F150. I do not trust any other service provider to maintain my vehicle. I called for an appointment for an issue I was having with one of the dashboard buttons (Tuesday). Unfortunately they were booked until Friday and I was leaving for SC Friday morning. After driving my truck to the post office, I noticed when I turned off the truck there was a "message" in the radio window. I called Todd and told him about this new revelation. He asked me to PLEASE come in "today or tomorrow" and they would fit me in. He felt it may be the battery and did not want me driving alone to SC with a possible bad battery. I drove right to the service dept. They IMMEDIATELY ran a test on the battery and it barely had any "juice". They installed a new battery and I was out the door in less than an hour! I cannot say enough good things about McFarland's Service Department....or the sales dept. I dropped in one day to see when/if someone could reconnect my Bluetooth as I had purchased a new phone. Jason, in sales, was happy to help and in a matter or minutes I was back to "hands free" status. read more

Regarding my recent purchase of a new 2010 Ford Focus from McFarland Ford in Exeter, NH, both my wife and I are extremely pleased with the help provided by this dearlership. The sales staff were extremenly helpful, knowledgeable and very professional. Would highly recommend them if you are in the market for a new vehicle. read more

What a VERY HORRIBLE sales experience. The sales woman convinced my 85 year old mother to buy a used car and ADDED $6,000 in EXTRAS including bumper to bumper to 100,000 miles (she would be 100 years old when it gets there), a 5 year loan (will she driving or even alive at 90 when it is paid off?), a tire/wheel warranty (to cover what the tire warranty does not-never heard of this but at $600 she could buy 4 new tires), and more. Also, the used car price was $2,000 over the Kelly BB and Edmunds price and they only gave her $200 for a trade in on a vehilce that was rated as $800 in KBB and Edmunds. The ultimate slippery used car sales person. read more

The collision center does not stand behind its work. They replaced the left rear quarter panel on my Toyota Avalon and in just under 3 years significant rust formed. There was no rust on the rest of the car. I brought it in and after a week of follow up calls I finally was told that the best they could do was charge me $700+ to repair it. Needless to say I passed. If you plan to keep your vehicle after body work, look somewhere else. read more

After shopping at another dealer, we spoke with David Friedman at McFarland Ford. We were promised the exact same vehicle we were looking at at the other dealer, for less than they'd quoted, plus we'd get a backup camera. The other dealership told us they were lying, but we assumed they just wanted our business. We drove over, and ended up buying the vehicle without actually seeing it because it wasn't on location. Before signing, we asked (as we'd done multiple times) what the towing capacity was. We were assured it would be 8500 lbs. We then found out that this was not going to be the exact same as the other truck, because it didn't have the tow break installed, so we would have to pay even more to install what should have already been installed. After getting the truck, I happened to call Ford, who ran the VIN and told me this truck has a towing capacity of 7500 lbs. I called the dealership back, expecting them to do something, ANYTHING, to make this right. They did nothing. Instead we were repeatedly urged to break our warranty by towing the 8500 lbs because "it can handle it". I was even put on the phone with another customer (how unprofessional) who said he tows more than his warranty allows and it's fine so we should do it. We spent days trying to get it figured out with them. The GM told me there was something that could be installed, Leaf Springs, that would help this, but refused to do it for us. The only option they gave was for us to trade it in, and buy a new truck, refusing to give us value on the truck because it was now 'used' since we'd owned it a matter of DAYS. They did some calculations and this would cost us another 5 thousand dollars. In the end, we couldn't tow what we needed cross country for our move, and as a result I ended up having to get rid of even more of my belongings, which had already been narrowed down to only the things that truly and deeply mattered to us. McFarland Ford really screwed us on this one, and they don't give a crap. The last time I spoke with them, the GM said he'd call me back, and never did that either. I wouldn't recommend this dealership to anyone who expects to get what they've been promised. As for us, we now live in New Mexico, with a truck that isn't what we wanted to buy. I will spend the rest of my life bad-mouthing not only McFarland Ford, but Ford in general, because in all the times I called them they refused any recourse on our end because each dealership ''is independently owned". I have never been more disappointed in a company in my entire life. I've already slammed this dealership on Google, and fully plan on distributing it to any and all review sites I can find, so hopefully no one else has to spend over 30 Grand being lied to. The truck is operational and all, but because of how we were treated, we will never buy another Ford again as long as we live. read more

My wife and I were looking at the 2015 Explorer and the 2014 Edge. We did our research and wanted to compare the 2 size wise before making a purchase. We used our USAA benefits and received the TrueCar pricing certificates and contacted McFarland Ford because they are a TrueCar certified dealer. We spoke to Cathy the internet sales person over the phone and were very specific on what packages we were looking for, and that we had a TrueCar certificate for pricing. We let her know that we were driving quite a distance and there were other Ford dealers between us but didn't have the packages we were looking for. She assured us that there were "TONS" of each model on the lot and getting us into one today wouldn't be an issue. When we got there and asked for Cathy, we were immediately pushed off to Scott the salesman. We explained to Scott the conversation we had with Cathy and he sat us down for further discussion. When we asked about the Edge, Scott told us the only one that matched our description was in their show room but sold the night before (much later we found it was the ONLY one they even had). Apparently it was parked DIRECTLY in front of Cathy's office door. She must have not noticed the only Edge on the lot was missing when she didn't have to walk around it to get to her desk that morning. Immediately they tried to push us into the Explorer... The only one they had (again finding this out much later), that was also $7,000 more then the package we were looking for and asked about before we got there. When we asked about the features on the Explorer being more then the package we original inquired about, we were told not to worry about it, this one was close enough. After a couple hours of them trying to push us into a vehicle that was "close enough" but $7,000 more then what we wanted they started telling us about the warehouse with all the other cars they had. When I told Scott that Cathy had told us there were a ton on the lot, his response was everyone's idea of "a ton" differs... I agreed but pointed out that "a ton of them" would mean more then ONE! We asked for them to get one of the other Explorers from the warehouse and they told us that we would have to put a $1,000 dollar non-refundable deposit down and come back on Monday (we were there Saturday). We were specific on color choice being white or black, Scott tried to get us to pick a color called "Dark side" and said it was just like black. When my wife asked me about it, I said it was a green color in the light. Scott told us "Oh its close enough"... At that point I refused to give them any deposit because I didn't trust what color or condition of Explorer would show up and we would lose our deposit if we turned it down. The next approach from Scott was "just sign here" and we'll get you the one you want without a deposit. So now they wanted us to buy a vehicle sight unseen... During this entire debacle we had our 2 young children with us over lunch time. The ENTIRE staff ordered lunch and the sales manager that was helping Scott push us into an over-priced vehicle, that we weren't interested in, couldn't even offer the kids a cheese pizza. You would think that if they really had our best interests in mind while trying to take us for $7,000 extra dollars they could have at least sprung for a $9 dollar pizza. Instead he was leaned back in his chair sipping his soup as I over heard him say, "Just push them into a lease". This dealership had no intent to help us get into the specific car we called about, instead they were more concerned about getting the most expensive model off their lot. I finally had enough and put the kids in the car and waved to my wife to just walk out. This dealership was the text book definition of bait and switch. Complete slime ball sales tactics. Scott also tried to say Truecar pricing was only for cars on the lot and ones sent to them would obviously be more. When my wife pointed out that Truecar included free delivery and expedited paperwork, he tried backpedaling as if he never made the prior comment. Save your time and frustration and skip this place. We drove straight to Portsmouth Ford and they had us in the Explorer we wanted at the price we came for within an hour. Although Portsmouth Ford isn't a USAA TrueCar certified dealer, they still put us in our new Explore for the same price! This is the Second brand new Ford we have purchased this year from Portsmouth Ford and we won't go anywhere else. read more