Never ever going to the Havana store or any other one. Messed my order every time. Planned to…read morework on my vehicle today, ordered the parts, paid for them online, for next day and wham. They want more money, spent all my money on credit card, computer glitch they say. Have to wait three days to refund my money. Next time just going to buy online and deliver to my home through any one but O'Reilly's. Way cheaper places out there.

Friendly, helpful service. Didn't make me feel like an idiot for asking questions about brake pads,…read morethey were great!

I had an amazing experience in this store today. My BMWx5 needed six coil packs. BMW wanted nearly…read more600 dollars for them plus another small fortune for the spark plugs. I called Auto Zone and spoke to wonderfully pleasant and professional woman named Jennifer. As it turns out, she had some in stock and they were 198 for the complete set of six. They even came with a lifetime warranty. I asked her to hold them for me and I rushed right over. She had already pulled them and set them aside and was waiting for me. When I asked for the parts, she knew who I was an immediate retrieved the coils she had stashed for me. They are a really hard to get item and she safe guarded them for me. During check out, Jennifer was even more polite in person than she was on the phone. I had never been in this particular store before but it just may have become my "go to" store now as she treated me so well. It's amazing how a single employee can make or break a companies entire refutation. Thank you Jennifer and Auto Zone for saving me hundreds of dollars today. I'll be back.....

I went to charge my battery in the afternoon (about 4 hours), but when I returned to pick it up,…read morethe guy told me it was a bad battery, even though I've only had it for a year. I then took it to O'Reilly's on Iliff and Federal, and they fully charged it without any issues.

Set up a warranty battery replacement through this store. Was told they could provide the battery…read moreand perform the replacement. Got to the store and was told to bring the battery in myself. Asked for a socket wrench and the sales rep rambled about tool rental fees before finally confessing they didn't have a tech on site that could do a battery replacement. It was late in the day so I get they didn't have the right tech, but wish they were more direct. Complete waste of my time.

Don't ever buy at this Advance Auto Parts, i brought some control arms and at the ende I didn't…read moreended using them and when I tried to return it, they didn't let me do it. I mean i get it if it was already the 30day period warranty return but I tried to return the pieces no even 5 days later. The guy was all rude, telling me to go to another store because they couldn't do it. This is the only store I have had problems like this, every other Advance Auto Parts staff are always nice. Will definitely never buy from this store and I recommend you guys to do the same. Just save ur time and go to another Advance Auto Parts. Customer service is the worst here.

Nate went above and beyond to be helpful and make sure I was confident getting back on my roadtrip…read morehome today was everything I needed and more after finding my bumper clean off this morning on Mother's Day

Came here to replace my daughter's car battery. Cashier wasnt very friendly but he helped me from…read morefinding a battery to installing it for me. It was done very quickly and efficiently. That's a 5 star service to me.

Daniel helped me in so many ways I really appreciate the problem solving and information. As a…read moresingle woman, he was respectful and kind.

Jeremiah helped me replace my battery today, which turned out to be a chore due to some warped/old…read moreparts. With every annoying obstacle that popped up during the process, he was gracious, persistent and patient. He didn't give up and made sure I drove out of the lot with my new battery. His customer service was kind, thorough and attentive. Give this man a raise! I greatly appreciate your help today, Jeremiah.

Fantastic service! They squeezed me in on a hella-busy day. My little car is zooming again!read more

Misdiagnosed for $2,016, paid for parts I didn't need. I…read moregrew up in a household of mechanics and know my way around a vehicle. I came to this shop purely paying for convenience because I was on vacation 500 miles away from home with my family and didn't have my tools or a garage. Instead of receiving professional service, I experienced a clear case of predatory misdiagnosis and sloppy workmanship. I was told I needed a brand-new radiator and thermostat, quoted at $2,016. I authorized the repairs out of necessity because my family was stranded. When I returned at 5:30 PM to pick up the vehicle, it was actively leaking coolant in their parking lot. Only after they pulled the car back into the bay did they realize the true issue: a defective radiator cap. They replaced the cap, and the leaking finally stopped. However, the store refused to refund me for the expensive radiator and labor I did not need. To justify the charge, they claimed I had a "pinhole leak" in my radiator fin. Any competent tech knows that a leaking radiator cap will weep fluid down the filler neck and side tanks, pooling at the bottom and creating a "wet corner" on the radiator. This is a textbook misdiagnosis--they saw a wet corner caused by the failing cap, failed to test the cap, and unnecessarily replaced the entire radiator. Had there actually been an active pinhole leak in the core, the vehicle would have overheated or sprayed constantly during my 15-minute drive on the interstate to get to the shop, which it never did. The absolute smoking gun: My official invoice explicitly states that the shop would pressure test my radiator cap. Not only did they fail to do this, but the staff openly admitted to me that they do not even own a radiator cap pressure tester in this store. They charged me for a diagnostic test they physically could not perform, which directly led to a completely unnecessary $2,000 repair. Furthermore, the communication was completely dishonest. During the day, I was explicitly told two different times by staff that my vehicle had passed the pressure test on two different tests. When I confronted them about this later, they completely denied it ever happened and claimed they didn't know who would have said that to me. It is incredibly obvious that a major diagnostic mistake was made due to a lack of proper equipment, and the shop is trying to cover it up at the expense of a stranded traveler. To top it all off, the pride in workmanship was non-existent. I had to explicitly ask them to put my skid plate back on the bottom of the car. They also left the rubber weather stripping seal under my hood completely twisted with broken plastic retaining pins. While they eventually refunded an unauthorized extended warranty they snuck onto my bill and offered a small credit for the broken pins, the store is still refusing to refund the money spent on an unnecessary radiator and the labor to install it.

These boys are straight garbage on a good day. Ive took 2…read morevehicles here and the next day they ran terrible. Both run like a swiss watch and i work on them nonstop. After testing which they pass with ultra low emissions the next day they run terrible. I have to rest the ecu. Total fools here and mess your vehicle up. Keep your fat, greasy meat hooks of my vehicles. Never going here again and ya im just getting warmed up with my bad reviews for these fools.

I specifically came to this location because they have 7 bays and an estimated wait of 8 minutes…read more Only one lane of the 7 is open, I've already been in line for longer than 8 minutes and there are still 6 cars ahead of me in the single open line. Incompetent.

For car alarms and tinting...A+ customer service and installation... when it comes to adding sound…read moreto your car... D on installation... the mic and other cables were hanging, the subwoofer box wasnt tied down and sliding in the back, it didnt have the fuze to blow out so it blew out a sub on the first day.... but i took it back and also added a epicenter and the littlw homie in the front desk personally fixed EVERYTHING... waz it a hassle.. im not gonna lie, yes it was.... will I return there... yes i will... if they dont get it right, theyll make it right

I am so sorry I ever got involved with this shop. Order off of crutchfield.com instead for 60 day…read morereturns, discounts, and free equipment included with your order. Do not buy from these guys - they will try to sell you low-end products that sound pretty bad to my ears, and then tell you there is NO REFUND. I came here because they had the highest reviews of any other shop. They put in an entry level sony head unit, but did not tell me it was an entry level unit, I prefer mid-level products or higher. Then they out in 4 rockford fosgate punch speakers. Charged me 400$ in labor. I did not like the sound of the RF speakers - they lacked clarity and sounded muddy and tinny. I went back to the shop and told them i wanted a refund or exchange. They agreed to an exchange, if i paid the difference. I told them idid not know what i was doing, and i needed expert advice and opinions. They refused to give any opinions about the (low end) products they carry. They showed me another setup in a truck, with one of their other speakers with an amp, and i told the guy that setup also sounded terrible. He had no other suggestion for me. So they put in on me to decide what speaker to upgrade to, the customer who doesn't have any experience in the audio world. The manager even said "don't put it in on me to decide. You tell me what YOU want."i repeated i didn't know what i wanted and needed help to decide what would sound good. They refused to offer any opinion and my phone had died, so i couldn't look anything up. I told them in 2008, i had alipine speakers, that sounded amazing. They offered 0 product knowledge on the alpine speakers, other than saying "they sound good". So without any expert help or advice, i said well ok, I guess switch it to the alipines speakers, Type R top of the line Alpine speakers. They switched them out for me, and the alpine speakers sound absolutely terrible. There is no depth or bass response in the speakers at all. At least the last speakers had some depth and bass to them. Contacted the shop next day, and the manager Lois was furious, and once again put it on me, that it was the one who decided i wanted the alipine speakers and he refused any refund. So now i'm stuck with 700$ in speakers+tax plus labor fees, that give me a headache and sound terrible. I have paid this shop about 1500$ so far, and the only redeeming thing i can show for it, is an entry level sony head unit that is acceptable. The alpine speakers are trash and this hop is now refusing to give me a refund, and is sticking me with the speakers...like i said, i learned the hard way....do order from cruttchfield.com and they will always take the speakers back, within 60 days, if you are not satisfied. Also, Xtreme Car Audio Techs also had their phone on my trunk and sitting in my car - very unprofessional. Just go to crutchfield.com for your speakers. Secondly, i went to car toys in littleton and spoke to Cesar for like 30 minutes. Cesar was incredibly knowledgable and spent a good amount of time explaining different systems and speaker options. He. really knew his stuff. He went out to my car and played with all my EQ settings, and got the original speakers, to sound substantially better. Xtreme car Audio did none of this for me. Cesar didn't make a dime off of me, but he had so much knowledge about audio products and he immediately fixed the eq on my sony head unit. Cesar is THE MAN when it comes to superior knowledge and customer service. Cesar with car toys, explained things in great detail and offered lots of expert opinions, something XTREME car audio refused to do. IF Xtreme car Audio associates just had the product knowledge, and better communication skills, they could have told me what to expect with the alpines type r speakers, and talk me out of it, instead of refusing an opinion and putting it on me to make an uninformed purchase and regret it..and then NO REFUNDS?? I would HIGHLY suggest you go speak to Cesar at Car Toys in Littleton. He will blow your mind with his product and audio knowledge, communication skills, and superior customer service. I ultimately decided to go with some hifi speakers - the Morel Tempo Ultra 602 MKII for the front and Morel Tempo Ultra Integra 692 MKII, for the rear fill speakers.....haven''t heard them yet, but they are supposed to be top lines in hi-fi speakers AND crutchfield not only discounted the speakers, but they threw in a FREE AMP! I also bought one rockfotrd fosgate 10"sub that was on sale for $100. God, i love crutchfield. And let's not forget, with Crutchfield, i added 5 year warranty on all of these speakers and amp, for like $14.00 per piece of equipment...can't wait to hear my new system.....forget Xtreme Car Audio and their terrible sound. I will be going back to Cesar at Car toys for my installation or a high end shop. OMG AND Crutchfield gave me a free dash cam, because of points accrued. OMG i love Crutchfield!

We were looking all over for a decent used car, and everything we found was overpriced and in poor…read morecondition -- until we went to Japanese Car Connection. The cars here are clean, well cared for, and reasonably priced. We finally found the right car for our family. What really stood out was the integrity of the sales/shop manager. You can tell they truly care about the quality and safety of the vehicles they sell. My son is a mechanic, and during our conversation the manager said something that really stuck with us: "If I wouldn't feel comfortable with my family driving it, I wouldn't put it out there." That level of honesty and standards is hard to find these days. Not to mention the 3,000 miles/ 3 month warranty what is unheard of for a 12 year old car. Highly recommend Japanese Car Connection if you're looking for a reliable used car and people you can trust!

We bought a car for a family member. Josh was so helpful. No pressure and very knowledgeable. He…read morewent above and beyond to help us. We took it to our mechanic after purchase and were told we had gotten a really good car. I would certainly buy a car from them again.

BEWARE: Predatory & Dishonest Practices…read more I brought my car in for an oil change and filter replacement. Instead of performing the requested service, the shop attempted to upsell me on a $15,000 engine replacement--without completing basic troubleshooting. I repeatedly asked them to clean the MAF sensor and throttle body as part of diagnosing my issue. They refused. Instead, they wasted my time with unnecessary "repairs" that didn't fix the issue, then stalled my car's return for days while dodging my questions. Here's where it gets worse: They pressured me to take out a $15,000 loan to pay for an engine I never agreed to replace. They advised me NOT to report this to my insurance company--without me even mentioning insurance in the first place. When I arrived to pick up my car, the advisor's hands were visibly shaking. That tells you everything--you don't act like that unless you know you've done something wrong. If you value honesty, professionalism, and actual customer service--stay far away. Whether they're desperate for money or deliberately predatory, this is not a place you can trust.

Jeremy, and his team brought my dad's 1973 1800es back to life. The car was towed in as a "does not…read morestart" now it is running better than it has in decades . The guys at Baker went through the entire fuel injection system found a few bad parts that other shops had missed. They also rebuilt the front suspension, the car no longer wanders down the road like a 53 year old car. Oil leaks that were a problem for years were tracked down and repaired. Needless to say I'm thrilled. I would highly recomend Baker Garage to any Volvo owner.