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    West Broad Hyundai

    2.6 (94 reviews)
    Closed 9:00 am - 8:00 pm
    Updated 2 months ago

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    The letter that clearly states what Hyundai is supposed to do.
    Alise V.

    The worst customer service I have ever experienced in my life. I just spoke with whoever the receptionist is on June 7 at 2:45 PM, I was trying to explain to her that I got a second letter from Hyundai saying that there is a remedy for a safety recall. I will go ahead and take a picture of the letter, in which it clearly says that the Hyundai dealer is supposed to replace my current ABS multi fuse with a revised one and that the procedure will be performed at no charge to me. The woman at the front desk argued with me, talked over me, told me that I was wrong, that she had "worked there for two years" so she knew more than me, and when I told her that I had this effing letter, and that if she could please take five minutes to listen to me, she hung up on me. I have never gotten so heated so fast by someone's phone demeanor. Zero active listening skills and just downright rude. Absolutely awful. UPDATE: I called Pearson Hyundai and the receptionist there was amazing. She knew about the recall and the remedy and I had someone from service call me back within the hour. Moral of the story is I'll be going to Pearson now for all my car needs.

    Touch up paint where they hit her car and tried to hide it

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    3 days ago

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    28 days ago

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    9 months ago

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    11 months ago

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    7 months ago

    Everyone was super friendly. Service was great and quick. JaVon was awesome to work with!

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    I went originally wanting a Hyundai Santa Fe Sport and they had a fully loaded Limited Ultimate on the lot.

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    West Broad Volkswagen

    West Broad Volkswagen

    2.7
    (45 reviews)

    Jason at service was incredibly helpful. My Jetta was having issues and the past two places I took…read moreit to were unable to find the issues. Within minutes, Jason found the issue and provided me with many options for solutions in my busy schedule. Very kind and patient employees overall!

    I've been a customer of west broad Volkswagen for over 20 years but I've owned over 20 Volkswagens…read morefor over 45 years. I come from a family of VW owners, I even went to the original Woodstock and a micro bus with my parents. That said it is because of the experience with this and other Volkswagen dealers that we have decided to sell all 4 of our families VWs. Never again will any of us drive a VW solely based on the fact that the mechanics and the service department are completely clueless and seemingly dishonest. I wish I had a fraction of the tens of thousands of dollars I have wasted at the dealership for them to tell me that they're fixing problems only to find out that there was no problem or that they didn't fix the right problem at all. We have lost complete faith in west broad Volkswagen and pretty much all Volkswagen dealers ability to solve even simple problems like fixing an air conditioner. It's really sad because I've always loved the brand and I Have had absolute brand loyalty going back to the 60s and they just don't know what they're doing and you end up with cars they literally cannot be fixed. I've got two Volkswagens right now that I have paid probably $10,000 between the two of them to have Repaired over and over and they just are stealing from me at this point and are still broken. I don't know that they're dishonest so much as they are completely incompetent. I'm gonna move onto brands where they actually have qualified mechanics that know how to repair the cars that they sell. It's been a good run VW but I'm tired of hemorrhaging money on incompetence.

    CarMax

    CarMax

    2.7
    (93 reviews)

    Ordered a car for express pickup and set an appointment but still had to wait almost an hr to pick…read moreit up. Whats the point of setting an appointment and showing up on time if it's not ready! Solid car buying experience all in all though. Just be prepared to have checks and everything ready when purchasing if using an outside lender.

    I recently purchased a vehicle from CarMax, and the buying process itself was smooth and easy. I…read morecompleted most of the transaction online, and the salesperson I worked with was friendly and helpful. Unfortunately, my experience after the purchase was very disappointing. While I was at the dealership, my personal vehicle was hit in the parking lot. When I called to ask if management could review the security cameras, I was repeatedly told that no manager with camera access was available and that someone would call me back. I made three separate phone calls over several days and never received a callback. By the following Wednesday, I went to the dealership in person and was finally told by a manager that there are no cameras facing the front parking lot where the incident occurred. Had someone simply provided that information during my first call, it would have saved me several days of frustration and wasted time. While the sales experience was positive, the lack of communication and follow-through from management regarding this situation was disappointing. Better customer service and timely responses would have made a significant difference.

    McGeorge Toyota Pre-Owned Center

    McGeorge Toyota Pre-Owned Center

    3.2
    (11 reviews)

    So I got a car from here a couple years ago and within the first two months I had it, the check…read moreengine light starts blinking and malfunctioned in the middle of traffic. This car was guaranteed to be up to date on oil changes and services and had supposedly been thoroughly checked before purchase. I ended up having to keep bringing it back, with each time the issue being claimed to have been fixed. The fourth time it appeared to actually finally be. I consistently have to add oil to my car like every two weeks and there's no leak according to the dealership. I took my car back to the dealership a few days ago for an oil change, a state inspection, and one of my tires what almost flat. Had to leave overnight and the lady at the desk very rudely told me to fill out the drop box paper. I asked where the drop box was and she simply gestured and said "that way" with no clear instruction. I repeated "where?" And again just "that way". Okay so now I drive around the building and fill out the little form explaining what I need done the next day and drop it off. The next day comes and the guy, Chad, doesn't even act like he read the sheet. He was like "I didn't see anything about tires" and I had written out what was going on. I even wondered if they were mixing up my car with someone else's. I went in when it was done and the lady at the cash register was really rude and acted like she hated her job. On top of that they tried to sell me work that I had just gotten done so it was obvious they hadn't even checked those things and we're just trying to get over $400 out of me on a $23 part that I had just gotten replaced. I don't know what's going on in this place, but I wouldn't recommend going here or getting any kind of service done.

    Warning!!! For those who've dealt with McGeorge Toyota: Since their acquisition by Ourisman, I…read morerecently had a state inspection and was stunned by the $70 charge for a pair of wiper blades, which their website lists at $29.99. The dealership has clearly changed, and not for the better. Be prepared for pricing discrepancies and a shift in service standards. Don't go there!!!

    Crown Acura Richmond

    Crown Acura Richmond

    3.5
    (46 reviews)

    I spent a fair amount of time shopping for a new Acura MDX and reached out to several dealerships…read morewith the same detailed request. I asked each dealer to provide written quotes so I could compare everything clearly and consistently. I detailed the exact specs/trim I was looking for. Prior to sending that message, about a week previously I did visit this dealership in person and completed a test drive. They were friendly during this visit, and I liked that they left me take the vehicle out by myself with no time constraints. Following that visit, I received multiple follow-ups, every day, over the next week across texts, phone calls, and emails (all on the same day). While I understand the importance of follow-up, the frequency felt excessive--especially since I had not responded or engaged further. When it came time to give me quotes, communication didn't align with my request to handle things in writing. Instead of receiving a clear written quote early on, I was asked to discuss details over the phone. I had specifically asked to keep communication via email to stay organized. The initial quote I did receive was for a vehicle with over 7,000 miles, which I later confirmed was a manager-driven/demo vehicle. The mileage was not disclosed from the outset, and the pricing was not competitive compared to other dealers offering actual new vehicles. After that, there were attempts to reconnect and reset the conversation, but I never received a clean, written quote on a new vehicle that matched my requested configuration. Just a request for me to call them on the phone and talk. I already had six quotes in hand from other dealers on vehicles with 0 to 15 miles, with all but one of them cheaper than what they quoted for a car with 7,000+ miles on it. In the end, I chose to move forward with another dealer who gave a great quote the first time in writing, included an accessory package as well, and made it a simple and straightforward process. I trust these folks are nice people based on my initial interactions, but folks are usually nice when they are trying to attract a sale. I appreciate the effort to follow up, but overall the experience didn't align with what I was looking for in the buying process or respectful of the information I provided to all dealers to give a level playing field (give me your best quote upfront then I'm making a decision the next day).

    The team worked diligently to meet my needs, however during the completion of purchase Wes (the…read morefinance officer) became visibly upset and aggressive when I declined the gap insurance. Although I'd already signed up for gap through my insurance company, he attempted to pressure me into an additional payment.

    West Broad Hyundai - car_dealers - Updated July 2026

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