Don't we all wish we were treated as well everyday as we're treated when we're shopping for a…read morebig-ticket item? I had a terrific experience buying a used Toyota RAV4 at Grace Auto Sales this week. When I chose the less expensive model of the two cars I was considering, Soto never tried to convince me to buy the pricier model. He agreed that the one I chose seemed to be the right fit. Soto and all of his colleagues were pleasant and helpful. The atmosphere was laid back yet efficient. It's very important to me to support local businesses and a bonus when the business is family-owned. It's refreshing to be in the presence of folks who seem to enjoy their jobs and one another. I will update this review if anything goes wrong with the car. Otherwise, assume I'm a happy customer. NOTE: I suggested to the owner that he consider doing away with the scented candle that was burning in the front office. I made the point that while the candle smelled nice enough, many folks (myself included) are very sensitive to fragrances (as evidenced by the booming market of fragrance-free products). The owner received my feedback good-naturedly enough, but left the candle burning as he walked away. Meanwhile, I had to excuse myself, go out to the car and take an antihistamine, before I could return inside to complete the transaction because multiple chemical sensitivity is a real thing and those of us who have it spend extra time and money to avoid being overwhelmed by the off-gassing of scented products and services. I wonder how many folks complain about not having a scented candle burning when they shop for cars. ;-)

If I could leave a negative star review, I would. My mom brought a car from these people back in…read moreFebruary 2026 .. as of August, my moms car has had to have a transmission replaced ($9000) and a starter ($1000) we have called multiple times to speak with a manger and have YET to get a call back. When we were sold the car, they stated that this car has been " thoroughly inspected" but somehow after only 5 and half months we have had to put out collectively $10k .. that's way more than the vehicle is even worth. If you plan on buying a car from here, do your research, look over the car thoroughly, if possible take it to a trusted mechanic before you agree to purchase. If we could've avoided this we would have. I hope this helps someone.

I took my 2021 Hyundai Elantra in for a transmission fluid change and following the change it…read morestarted sporadically completely loosing power. I'd also received a notice from Hyundai that there was a service bulletin for a system update that Hyundai issued but the service team stated that there wasn't and that I'd have to pay for a diagnostic to have it brought back in. I brought it to Pearson Hyundai and they completed the update and said it was indeed the issue. It's hard not to feel like the West Broad Hyundai Service Department was just trying to squeeze me for money instead of completing the service bulletin....I will be filling a formal complaint with Hyundai's National team

I sent an electronic inquiry about a specific car on their website and within minutes was contacted…read moreby 3 different people. First person texted and we were setting up a specific date/time to test drive the car and see my trade-in. Second person texted and thanked me for working with the first when I told her someone had already contacted me. Third person emailed and called and told me the first person doesn't work there, and they don't have the model/trim package for me to test drive so no one could have been setting-up an appointment to see it. I contacted the first person and told her I was told she doesn't work there and they don't have the car on the lot. She acknowledged they don't have the car but said she understood my needs and wanted to let me test something else. So I believe she works there but I don't think I can trust them. Very odd.

Jason at service was incredibly helpful. My Jetta was having issues and the past two places I took…read moreit to were unable to find the issues. Within minutes, Jason found the issue and provided me with many options for solutions in my busy schedule. Very kind and patient employees overall!

The service the department is terrible. It can take a month to schedule something and good luck if…read moreit's a repair. (Read my experience below). I bought the service package and I'm doubtful that anything was done. And when it came to certain things that needed to be done outside my service package, the price was enough to make you think it's time to just get rid of the car. I just can't seem to trust these people. My experience: I had an intermittent issue, I brought the car in and they said it was fine. It happened again a day after I got my car back. The next available appointment was several weeks later. I book my appointment and several weeks later I bring my car back. This time the car is acting up up to the point I drop off my car. The service advisor checks it out while I'm checking it in and says it's working. I could tell he thinks it's user error but he said he would "pull the codes." (Strange that he didn't mention he pulled codes the first time) He calls me 30mins later and said they found nothing. I get the car back and it's still acting up. I ended up going to the VW dealership on the other side of town. Come to find out, they are busy but they have many appointments available and I was able to get one within 3 days. Once again, the car is working fine when I get to the dealership. The service advisor said that it's ok, they would pull the codes. I get a call 30 mins later and the service advisor tells me they found a problem! I feel like the only thing west broad VW overlooked was that the issue was not user error.

We purchased a used 2019 Mini Cooper from this dealership in 2023 and we've had NOTHING but trouble…read morewith this car. We have been in the dealership at least every 3-6 months repairing/replacing and fixing every single thing you could think of. And if you know anything about Mini, not a damn thing is cheap or even reasonably priced. They've knowingly sold us a car that was not inspected/repaired by them prior to sale

I had a week to purchase a vehicle for my college student, with alot of research prior to pulling…read morethe trigger I knew the year an model. It came down to price, that's when I this dealership stood out from the competition. I offered what I thought was a fair price and they negotiated to meet me close enough to make it work. I made an appointment to purchase and the car was exactly as the pictures showed, Justin and Jacob were friendly and professional. They didn't try to add anything at the last minute to make more money or reduce the value of my trade-in. I would definitely recommend this dealership and specifically dealing with Justin or Jacob.

Don't buy from these slim balls. Every so often I will post this horror story to make sure people…read moreare aware to never buy car from this used car dealership at any of their locations. My 70-year-old mother with a walking cane and oxygen capacitor by her side came in the dealership and wanted to purchase a basic small used car. She put down $2,000 and approved for financing. My mom didn't have great credit but she had good credit in the low 700s. They got my mom into a neon which personally I would not even drive but my mom needed a car. She drove it for about 6 weeks, and after her first car payment VA cars call my mother and told her that she needed to bring the car back because she was denied for financing. Deny for financing when they approved it when we walked off the lot for a cheap neon. Myelderly mom was in hysterics. I took the car back and I told them they can stick that car with the sun doesn't shine and that I will forever drag their name in the mud. I really hope this greedy degenerate used car company goes out of business. Said into the story my mother passed away in 2025 but in a happy note she did fine a used car.

Friday I went to VA cars Henrico location Reese was my salesman Initially went for all change while…read morewaiting my husband and myself looking at other vehicles while waiting We started looking at Chey eqanos We spoke with Reese and manager Harry pulled up our credit informed us both they would pay off the remainder of the loan that I have on my present vehicle that was sold to me by Mr Jamal Washington excellent service at thT time they said they had called my finance company for payoff and they would pay the loan off No down payment 1000for taxes my husband and myself informed Reese we could have 500 By Tuesday of the following week and income verification and the other give on the following Friday Reese spoke with Harry manager he said this would be fine Tuesday evening when we arrive with all the documents to purchase our dream car they sold the car to someone else they told us to bring all documents that was agreed on they sold our car I have done business with Jamal Washington and the other guy was the manager very nice people but S it stands I don't trust VA cars we are inconvenience having drive to Midlothian for oil changes to honor warranty on the vehicle no where in my contract that I've read i would have to drive from Hanover county over to Midlothian no offer gas no incentives at all.We were very upset !!I will be taking my business elsewhere!!

Paid to have a car shipped from Norcross. Had an appointment today to drive it. Salesperson was…read morehelping another customer so we had to wait 45 minutes past our appointment time to test drive it. No one else could help us? Opened the car door and it smelled like a nasty ashtray. There is no way in hell they should be trying to sell this car. No detailing could even address the smell. I walked after driving it. I have never bought a used car before but I thought dealing with CarMax would change my mind. Nope. Back to only buying new cars. I am pissed that I had to pay shipping costs for an ashtray. UPDATE - CarMax refunded the money I paid to have the vehicle shipped.

Salesman Kenny Pinkard was so knowledgeable with the cars on the lot that we looked at and helped…read moreus find our perfect car! Thank you Kenny!!!

So I got a car from here a couple years ago and within the first two months I had it, the check…read moreengine light starts blinking and malfunctioned in the middle of traffic. This car was guaranteed to be up to date on oil changes and services and had supposedly been thoroughly checked before purchase. I ended up having to keep bringing it back, with each time the issue being claimed to have been fixed. The fourth time it appeared to actually finally be. I consistently have to add oil to my car like every two weeks and there's no leak according to the dealership. I took my car back to the dealership a few days ago for an oil change, a state inspection, and one of my tires what almost flat. Had to leave overnight and the lady at the desk very rudely told me to fill out the drop box paper. I asked where the drop box was and she simply gestured and said "that way" with no clear instruction. I repeated "where?" And again just "that way". Okay so now I drive around the building and fill out the little form explaining what I need done the next day and drop it off. The next day comes and the guy, Chad, doesn't even act like he read the sheet. He was like "I didn't see anything about tires" and I had written out what was going on. I even wondered if they were mixing up my car with someone else's. I went in when it was done and the lady at the cash register was really rude and acted like she hated her job. On top of that they tried to sell me work that I had just gotten done so it was obvious they hadn't even checked those things and we're just trying to get over $400 out of me on a $23 part that I had just gotten replaced. I don't know what's going on in this place, but I wouldn't recommend going here or getting any kind of service done.

Warning!!! For those who've dealt with McGeorge Toyota: Since their acquisition by Ourisman, I…read morerecently had a state inspection and was stunned by the $70 charge for a pair of wiper blades, which their website lists at $29.99. The dealership has clearly changed, and not for the better. Be prepared for pricing discrepancies and a shift in service standards. Don't go there!!!

The team worked diligently to meet my needs, however during the completion of purchase Wes (the…read morefinance officer) became visibly upset and aggressive when I declined the gap insurance. Although I'd already signed up for gap through my insurance company, he attempted to pressure me into an additional payment.

I spent a fair amount of time shopping for a new Acura MDX and reached out to several dealerships…read morewith the same detailed request. I asked each dealer to provide written quotes so I could compare everything clearly and consistently. I detailed the exact specs/trim I was looking for. Prior to sending that message, about a week previously I did visit this dealership in person and completed a test drive. They were friendly during this visit, and I liked that they left me take the vehicle out by myself with no time constraints. Following that visit, I received multiple follow-ups, every day, over the next week across texts, phone calls, and emails (all on the same day). While I understand the importance of follow-up, the frequency felt excessive--especially since I had not responded or engaged further. When it came time to give me quotes, communication didn't align with my request to handle things in writing. Instead of receiving a clear written quote early on, I was asked to discuss details over the phone. I had specifically asked to keep communication via email to stay organized. The initial quote I did receive was for a vehicle with over 7,000 miles, which I later confirmed was a manager-driven/demo vehicle. The mileage was not disclosed from the outset, and the pricing was not competitive compared to other dealers offering actual new vehicles. After that, there were attempts to reconnect and reset the conversation, but I never received a clean, written quote on a new vehicle that matched my requested configuration. Just a request for me to call them on the phone and talk. I already had six quotes in hand from other dealers on vehicles with 0 to 15 miles, with all but one of them cheaper than what they quoted for a car with 7,000+ miles on it. In the end, I chose to move forward with another dealer who gave a great quote the first time in writing, included an accessory package as well, and made it a simple and straightforward process. I trust these folks are nice people based on my initial interactions, but folks are usually nice when they are trying to attract a sale. I appreciate the effort to follow up, but overall the experience didn't align with what I was looking for in the buying process or respectful of the information I provided to all dealers to give a level playing field (give me your best quote upfront then I'm making a decision the next day).

I have been a customer for years and have never had a bad experience with Abbotts. they have been…read morein business for over 50 years run by the family for 3 generations. They are founded on honesty, customer service, and a great dealership alternative. I would recommend Abbotts to anyone who is seeking for a long term mechanic shop.

Hi Melanie, Engine…read moreOil Message is not Check Engine oil light. Here is the message I got after on Apr 3rd 2026 after https://drive.google.com/file/d/1v2-AP0_-ICw55sEAS8nXZMHegDGjNPEG/view?usp=drive_link Abbott's Auto Service Oil change was in March 4th week ( Thursday/Friday) 2026 Engine Oil Message issue explanation Video: Explanation by Acura showroom. (Apr 3rd 2026) https://drive.google.com/file/d/1idRmiA_rTb79Px86Dh3ciyBIhWDttizr/view?usp=drive_link The quote to replace that Oil pan and labor was more than 1000$ and Acura temporarily fixed it as I was driving and in a hurry and was away from home /Abbott's Auto Service (more than 120 miles away) that too over weekend. Following Monday I called Abbott's and informed. The response was "Bring the car, We are going to look at it". I told front desk that Acura fixed it temporarily and am hesitant to reopen that engine oil jar again next day. so told Abbott's, we will look at it during next oil change or if starts leaking again. I should not have treated as friendly neighborhood service shop. That was my mistake. ------------------------ Previous reply of yours is your understanding of the recent situation, but I want to be entirely clear: this was never about money, nor did I ever ask for a refund. My concern has always been about receiving basic respect, proper service, and professional conduct. To clarify the timeline of events: August 5th-6th (First Vehicle): I dropped off my first car on the 5th. Although I never received a call with an estimate, I paid for the DRL service over the phone without question when told it was ready on the 6th. When I picked it up after hours, I immediately noticed incomplete assembly work on the fender--including missing screws and plugs--without even needing to bend down (photo attached). August 6th-7th ( Refund Mistake & Escalation): I dropped off my second car on the 6th. When I returned on August 7th to pick it up, I paid for that car. Once it is completed, I showed the photo of the botched assembly on the first vehicle. Instead of listening or handling the matter professionally, the front desk employee became aggressive immediately, mechanic joined to his rant, and ordered me out of the office simply for asking questions about work I paid for. If you have a front desk video take a look. To make matters worse, the amount your shop later returned was actually for the second vehicle--which was less than what I paid for the DRL service on the first car--proving the refund wasn't even for the service in question and highlighting the sheer arrogance and negligence of your team. As a paying customer, I will not tolerate that level of hostility and entitlement--especially over an error as simple as failing to reinstall screws and body plugs. At the time, I mistakenly assumed the front desk employee was the owner, which is why I tried to reason with him directly. If you saw how your staff behaves when leadership isn't around, you would realize how severely they damage your shop's reputation. To make matters worse, on August 10th--only after I posted my initial review--the front desk employee called to apologize and admitted his behavior on August 7th was wrong. I declined to speak with him further, only to see your response on Yelp shortly after. This sequence makes it glaringly obvious that your shop prioritizes online damage control over treating in-person customers with basic respect. Excuses I heard on that day. 1) My screws are dirty. 2) Repeated MECANIC ARGUED QUESTION: "ARE YOU OK IF I CHARGE YOU 120$ TO FIX THOSE SCREWS" YES OR NO. He asked me to answer YES OR NO answer only. what is your answer if you are in my shoes? I would like to hear that to understand what your answer would be as customer/business owner? I will hear what your explanation also.

Most of there vehicles are over priced! The staff isn't friendly and does work with you at…read moreall...just ripping people off...don't buy from them if you're looking for a great deal.

Rick "RC", Steven, and Antoine are professionals who always go the extra mile for their customer to…read moreensure a smooth pre and post purchase experience. Trustworthy, friendly, knowledgeable dealership. - professional staff and reception clerks - experienced mechanics - excellent selection of cars, fresh inventory - no shady business, very transparent about all details and steps - financial office takes care of paperwork in timely manner It feels nice to walk into a dealership where there is mutual respect and aren't upsold or lied to. Will be back again. Highly recommend these guys, especially if you're local in Richmond, VA.