Excellent Service Goes To Nicholas Moore For Being Attentive To The Issues On Our Kia Sportage. He Was Easy Going Smooth and Kind. Made Things Easy for Us and Delivered Great Service! Thank You Nicholas Moore, Highly Recommend Nick With Any Issues You May Encounter with Your Vehicles! ***** read more

These guys are shadier than shit and will bait and switch you and never return your calls or emails. Completely unethical and Reporting them to the Illinois Attorney General and the FTC. read more

Had this exchange over the car over 3 day period, carfax said nothing about codes etc. standard oil changes tires, tire rotations. Until previous owner didn't do recall., initially got there went for a drive and it was just chugging, they call it a "shudder". I should have just walked away. The three times it chugged, the sales guys says, it's been sitting for a while it will do that. Sorry Ryan they just do not do that. Honda bulletin is to drain and refill 3 TIMES, flash ECM to new shifting points. If that doesn't work go to the next bulletin. WELL, that's where we are at. There were several codes deleted prior to me getting the car home and to our service provider, trying my best as a man with two kids to give my hard working deserving selfless fiancés a car for back and forth to work at its looking mime. $4000-$8000.) a good think we have full coverage with GAP!!!! So torqe inverter install is the route we must take . $25-$2800 on top of the HIGH, highest of the high 13,999 we paid thinkin 90,000 miles 1 owner. I give this place and absolute zero for hiding every background knowledge of this car, the knowing that it suffered, and makes me minder how many more Kia's and other name brand vehicle sales places that do. The deer have been starting to run wild up here, sure glad I got that GAP. Next time we will go a little smaller sales department more understanding on cars rather lisher pencils and numbers only guy i got ain't with was the final man who builds motors and is a motor head. Again thank god for GAP!!! To those that lease, good. Do that until you you're out what's best for you. But this car sales has fucked my fiancé and I by 10-12 grand on a car on mor worth 12-13000. ) Ryan Bollig & Katelyn Zifko Grandview wi You know how to get ahold of us read more

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I've had them charge me for something they didn't end up putting in the computer system for my car that requires maintenance. they have been somehow overfilling my car with oil so that then will mess up my car. WHAT KIND OF DEALERSHIP DOESNT KNOW HOW TO PUT OIL IN A CAR well this does. read more

Regret buying my car here Always full of surprises The moment I made the purchase all they said to me was I get 2 free old changes !!!No one mention to me that there's a expiration date And when I go to service they wanna charge me $180 for my second old change because it expired read more

They were going to charge me for certifying my car when I specifically asked them not to. And then they added all these extra charges $20000 more than the cost of the vehicle and then they were going to charge me interest for all those extra costs too. I asked them to remove the charges, but I want to cancel the contract altogether and go to another Kia. read more

I typically expect to be taken advantage of at dealerships, so I'm usually already on edge when I arrive. This dealership solidified that expectation for me. I purchased a Honda from this dealer on 10/9. Before buying, I noticed that the AC was serviced for a leak immediately after the previous owner sold the car, so I called the previous owner's Honda dealership to ask if there were any ongoing issues that the owner declined. They said the owner declined a suction hose. After getting a quote from a local Honda dealer, I learned that this fix is $700-$800. Going in to the dealer knowing this, I expected them to have already replaced the part or be willing to negotiate the price. Wanting to not go through this again at another dealership, I go through with the purchase to find out after signing all the paperwork that the decal they said they'd take of "couldn't" be removed. They then knowingly locked my car in their lot overnight while I took the new car home less than 10 mins away, leaving a voicemail. I arrived alone and said I drove myself - so obviously I'd need to come back for my other car. The only good experience I had was with the finance guy. So I guess they've got that going for them. People negotiate prices on cars that have nothing knowingly wrong with them - it comes with selling used cars. If the sales manager gets that angry when they're offered a counter offer then they probably shouldn't be in this business. read more

Dontae, one of the salespeople, is a very nice person. He was very professional, and when we forgot a phone in the car we test-drove, he drove after us to return it. read more

DO NOT BUY A CAR FROM THIS DEALERSHIP. THEY ARE SCAMMERS AND LIARS . I purchased a vehicle which had gaps on the front hood but i was told that this is normal gap. Then I had the deal basically set in place that they were going to give me the car for xxx amount plus the 4.99% interest for 48 months. They knew they mest up by afgreeing to the everything but still went ahead and took my info and credit app. Then the sales rep manager comes to me and tells me i can do either or. Either have the price of the car or do 4.99% apr. I told them that this is not what i was told and after being here for 2+hrs your telling me this. I told them im wouldn't been interested if this was told to me ahead of time. After going back and forth. I told them i would do $250 more from the price given to me if i can get that plus the 4.99 interested rate financing. They agreed.... after waiting 45 min for the finance person. We went in and the finance guy was way too chaty for some reason. I was not even given a price break down sheet. Just sogned bunch of online papers via Ipad. Then before the last paper i was going to sign. Everything was done and i took the car home. I wasnt sure how much my monthly payment was so i went to my car and grabbed the envelope the finance guy gave me. There was nothing in there beside a 5k down payment slip. I called the salesrep and asked him to send me the price breakdown sheet. Long behold when i got the email with the price breakdown What do i see? I see 5.99% interest rat instead of 4.99. I called the sales rep immediately and he told him about it. He said he will have the finance guy fix that issue. I know its only hundred bucks but its the principle what we agreed on. I even paid extra $250 from the price we agreed on initially what we agreed on. Few weeks past and not calls or any sort of communication was done to resolve the issue. Mind you this is in December and my work is busy. I just got fed up and said forget it. NOW COMES PART 2....while purchasing the car i was told by the sales rep that they do refferal bonus for any cistomer i refer to them and they end up buy or lease a car. I had one of my friend lease a Kia Carnival and the sales rep told me i would get a $100 refferal check for that deal...move forward a month.. i got msg from the sales rep that hes ben fired and goodluck getting you refferal money from these crooks(the dealership). I call the dealership and spoke with DANIEL, who told me that he will speak with the rep and get back to me....fast forward next week....as i assumed, no call from them. So i end up calling them and speaking with Daniel (Manager) again. Daniel told me that the sales rep never told them about the refferal during the deal of the vehicle so there is nothing he can do.. how is that my fault is what i told him.I told him that i have txt msg frol the sales rep and everyhting....HERE COMES THE BEST PART!!! DANIEL tells me to send him the text msg so he can terminate the rep.....UMM WHAT?! HOW ARE YOU GOING TO FIRE SOMEONE THAT IS ALREADY FIRED.....DAMN DANIEL, WHY YOU LYING? I caught Daniel lying and old him everything that has happen. At this point. I regret buying a vehicle from them and sending a good friend of mine to who got a car from them as well....THIS IS A SCAMMERSHIP not DEALERSHIP. read more

Had a great experience here. I worked with Tristan and he did a great job, would highly recommened. They do push the extended warranties and GAP insurance but I didn't have to push back too hard to get them to accept my answer. I've had much worse experiences with other dealerships. read more

My friend was looking for a 2014 Seltos We had been treated very badly by Classic Kia in Waukegan Zack treated us with the dignity and respect we deserved. He stayed past closing til 9:30 pm on Thursday night. We bought a car on Saturday morning. He was able to get her a great car at a price she could afford. He was able to get the color and trim she wanted! There were some hiccups along the way just like any time you buy a car. I highly recommend them. Especially if you do your homework ahead of time! read more

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Worse experience I've ever had buying a car. Also horrible Service Department. Charging a 3% user fee for credit card payments is Robbery! Awful people !!​​​ read more

I made my first Kia purchase at this dealership and it is a terrible representation of the brand and Kia family. Everything about this dealership and it's employees are crooked. I would highly recommend visiting another location or purchasing from another manufacturer altogether. First and foremost my salesman Humam Totonchi blatantly lied and promised several deals that were walked back once I got to finance. I should have left at that point because I was clearly bait and switched. Once I finally worked out a deal I was asked to come back in a week to complete a survey and do a redelivery. Humam claimed this was a check-in to answer any questions I had about the vehicle. During this visit he asked for my phone claiming he needed a code emailed to me by Kia. He used this as an opportunity to complete a feedback survey sent to me by Kia fraudulently without my permission which was his true motive all along. Upon realizing that Humam fraudulently completed a survey on my device without my consent I reached out to the sales manager Jeff. Unfortunately my experience with Jeff wasnt any better. As an act of good faith Jeff promised to swap the Kia emblems on my car. I called Jeff weekly and he continuously blew me off, gave me conflicting information and rarely returned calls. Jeff, the sales manager is just as untrustworthy as his salesmen from my experience. Jeff would habitually make false promises and backtrack on information he gave. It took FOUR MONTHS for Jeff to get the Kia emblems he promised installed on my car and it would have taken longer if I wasn't chasing him down due to his lack of communication. McGrath Arlington Kia lacks quality service in all areas. In the short time of owning my first Kia vehicle I have been lied and mislead by both the salesmen and sales manager. Service appointments are inconvenient and always take away longer than quoted. Any time estimate they give you add 1.5 hours to it. I've only been to this dealership for a car wash and a cleaning both times took way longer than expected. I'm typing this review now from their service lounge and I'm currently 2.5 hours into an appointment that was only supposed to take 40 mins. Believe all the negative reviews. Please go elsewhere. I regret purchasing from this dealership and even though this is my closest KIA dealership I will happily go elsewhere for honest and more reliable service. read more

Our Kia Niro broke down on the way home. We got it towed there Saturday after they closed for the day. Monday morning 0718 Nicolas called to get started. I felt well updated and the repair was done at 0958 Tuesday. Outstanding service, we live in Texas, but I won't hesitate to get work done there in the future. read more

Finance manager was rude. When I tried to negotiate the laughable APR he initially offered. He told me "I'm not going to sit here and argue with you". I stood up and walked out on the spot. Avoid this dealer. read more

Traveled 3.5 hours to get a car they were "holding" for me only to see a family buying it when I walked in. I was LIVID. They offered me a similar car but it was fresh on the lot and they had to "clean it up and get it certified". But I was told it was the same price as the other car. ($15k) Finance guy goes through paperwork so fast you miss the fact that they charged me an extra $3500 to certify it. We were an hour past close and I just signed the paperwork like an idiot. I gave them $7500 down and did a 48 month finance for the remainder. They give you a flash drive so you cannot see what you signed until you get home. Called for 2 weeks leaving messages. No answer. One guy did answer and told me someone in sales would call back. They didn't. Finally spoke to a sales manager who told me it was all my fault and "NO ONE PUT A GUN TO YOUR HEAD" His name was George or Gene or something. Now my lawyer has to get into this. I know I signed the paperwork. Trust me I am blaming myself for trusting them....BUT that does not give them an excuse to mislead and deceive buyers. BEWARE BUYING FROM THESE CON ARTISTS! read more

Customer service is the worst They own me money my refund since May 2024 Every time I email them they don't answer or give me the story about no word from the bank Will never do business with such a ignorant people read more

I went to McGrath KIA looking to downgrade from a Mercedes to Sorento. T was my salesperson and I couldn't have been happier he came our way. He is a wealth of knowledge, and advocated strongly for us to work the best offer we had received all day after going to a couple other dealers. If you're looking for a new KIA, hit McGrath Arlington KIA up and ask for T. He'll do all he can to get you the best deal!! read more

Update on my purchase from this dealership, after I give 5 Stars on my deal getting the price I want and the car I was looking for, I find out I have problems with the title for some reason they wrote my address wrong I got the title after 4 months, before this when I started driving my car I noticed problems when I drove on the highway or when the go for car wash I heard noises on top of the car then I find out it is the https://tellurideforum.org/threads/lx-roof-molding-trim-coming-off.7089/ Looks like it's common problem since 2021, I went to the dealership to fix it under the warranty , for 2 months still waiting for the parts to come, for now I have Duct tape on the Roof of my car read more

Horrible costumer service in service department, don't want to listen customers needs and very rude with an attitude!!! Please avoid that place!! read more

Litteraly got scammed on my car they did an aftermarket roof installation making it seem like an inhouse thing, and got the cheapest possible work done already leaking. Snakes didn't even put the work in the contract either. read more

McGrath Arlington Kia is literally the worst customer service I have experienced in my 70 years. They make Comcast seem like stellar customer service. You can't even get a human on the phone to answer a simple question. I like my car okay, although the salesman who was responsive has left. Now, trying to get service there is next to impossible. Avoid this place at all costs. It is a plague. read more

If I could give ZERO starts... I would. The customer service at McGrath Arlington Kia is absolutely horrible. It is 2024.... not everyone interested in purchasing a new vehicle has the desire to nor time to "schedule a visit". That is all they care about. They were extremely pushy to get me to schedule a visit because, "the best quotes from us are to the customers in our showroom, for obvious reasons." - That was verbatim part of the text message I received from one of their salesmen, Carl Reed. When I simply asked for a quote which I never received from them. In fact, I never heard back from him at all. I dealt with another individual there, Gigi, who told her manager, Kyle, to reach out to me. I followed up with him, as did Gigi, and I never received a response back from him either. It's time to adjust the mindset of "customer experience". Not all customer experience is handled at the dealership. It extends so much further than that. I cannot wait to tell every single person I know looking for a new vehicle to NOT even consider McGrath Kia. The piss poor reputation stands so true. read more

Great professional service my Uncle Vince Cannova bought his lease out. Upon reevaluating the paperwork the out the door price seemed off. George the GM was professional in handling the issue. George and Danny great customer service was really appreciated. Vince is 90 years old. We are treated like family and will recommend both George and Danny to everyone. God Bless you both. read more

A terrible sales experience from the salesman Jim Steele to the rest of their staff. They do everything they can to misrepresent things so they can overcharge for packages and services you do not need, and will lie when necessary to make an extra dollar. I wish I had read other 1 star reviews before going there, as many other people had the same experience that I had. If you are looking for a new Kia, I would go anywhere else and not believe their posted internet advertisements or be ready to push back on their very high pressure sales tactics. read more

I have tried reaching out to them for service help, and I get no response. Half the time I can't get someone on the phone, the other half of the time, they never call me back. If there was an opportunity for no stars, that is how I'd rate them. Whenever I go in there, they talk down to me. Completely rude and unprofessional. The last time I was in there a gentleman said I would have to leave and come back days later to get my car even though when I made the appointment over the phone they said no more than two hours of a wait; then I mentioned I spoke to someone, and name dropped. Then he was like, "oh well, if you talked to Fernando, then we can get it done in two hours." WHATTTTTT!?!? So upsetting. In response to McGrath's response. This is the 3rd time in a row this has happened. This is not "uncommon" as they say. read more

This is by far the worst car dealership my husband and I have ever dealt with! From the salesmen trying to poach other salesmen's customers, to all the lies. The manager looked straight at us and lied, about the price. He tried the jack the price up additional $3,400 over the advertised internet price! The salesmen lied right along with him. After we walked out they continued to either call or txt us trying to make a deal. We would Never purchase a car here...buyer beware. We went down the street and purchased at another dealer. read more

Buyer beware, the way they do business is scammy, they try their best to hide the breakdown of the costs when you're trying to buy a vehicle. The people that greet you work as a middle man who keeps going back and forth to their manager when negotiating a price which is always just a number with no details. I went in for a test drive for a used vehicle which was listed for $16,900 when it was time to get a final price it was almost $25,000 this included a protection service(includes maintenance for a year and other items...) they try to force you to buy and when you say you don't want it they reduce the price of it but refuse to remove it all. When I asked for the breakdown of all the costs (tax + title + registration etc..) they refuse to give it to you, why I don't know. If you do end up going here make sure you know what you're paying for and is a fair price to you. read more

a minute ago Service at this dealership is one of the worse dealerships ever!!! My Kia went in for two recalls on a Saturday and they had to keep the vehicle for three. No loaner car and they wouldn't provide us a rental car. But I can rent my own car and Maybe Kia will provide my money back. While my car was in the shop for the oil change....: 6 days later I parked my vehicle the check oil light came on , thought to myself. How is that possible as I just got an oil change about six days ago. Woke up the night to a puddle under my vehicle, huge puddle. Checked the dipstick and lo and behold, no oil showing on the dipstick, mind you this is on Sunday Monday morning today I walked to the dealership since it's down the street from me. They had a mechanic follow me back home.. he checked and seen that the filter or something was cracked. He put an qt of oil in the car to drive it about 2 blocks back fo the dealership. First thing out of the manager mouth. We didn't do it!!!! It was just here 6 days ago for an oil change. My butt didn't break it. Turns to find out it's the oil filter housing l, which is cause by 1. Oil or 2. Someone tightened it too tight meaning they probably used a handrail instead of their hand.. so who fault would it be!!! When I picked up my car they still stated that it's not Kia's or the dealership fault. Poor service in so many levels. Honestly to god!!! Steve the manager is not managment material talks over you when you're speaking doesn't listen doesn't offer any kind of solution, jazz hands down the worst customer service management ever don't ever come here for service go elsewhere! what about compensated for my time!!! Nothing. Not even I'm so sorry this happen!! Just so worried about it's not our fault. Own it and move forward!!! Missed a day a work last week for the recalls Missed a few hours this AM my friend pick me up. read more

Not up front with pricing details. I was very disappointed. If you want a KIA go elsewhere.

Avoid this dealer. High-pressure tactics. Bait and switch. You name it, they did it. Confirmed car was available, made appointment, arrived to find car was NOT available but similar one $1,000 more was available. "We will work with you on price," salesman says. Liked that car a lot, started negotiations, then of course they said no wiggle room on price. They quoted me a trade in value, I said it was too low. Said they would offer me more, but the offer actually was low-balled $1,000 due to including bogus "sales tax savings" in the figure.....finally, after lots of back and forth agreed to a deal, with reduced price for "certifying" the used car to extend warranty. Then things got worse. Finance manager tried to sell me $2,500 worth of more warranty coverage. I said NO, and he refused to accept the answer. I said NO two more times and had to raise my voice for him to stop. Love the car; hate the dealer. Don't go here. Awful experience. read more

I took my Kia Soul in for 2 recall notice repairs 2 weeks ago. Took 3 hours. When done, I drove back home (about 25 miles) and my engine light came on. One of the warnings in the notices was the engine light. Had to do with a software update, they told me. I called them to find out what was up. I called, and called and called, sometimes twice a day, for 2 weeks. I could never get through to the service department and left messages, both voicemail and with an operator, multiple times. They have never called back. They have both my cell and my business number. It's a shame that my local Kia dealer, in Lincolnwood, no longer has a service department. Guess I have to drive all the way to the south side now for any recall work. BTW: Love my Kia. Car is great. This dealership is crap. read more

Response to the Owner: Funny, the "owner" initially stated I was bashing their business with false information. Then later you said you cant even find my record. Respectfully, which one is it? You accused me of lying before you even checked. I'm sensing a pattern on here... I can assure you I am a real customer who purchased a real vehicle, which I love btw. Kia's are great cars, it's unfortunate your dealership does not act in good faith. Please stop getting so defensive and take a hard look at your business practices. I chose not to file a lawsuit or go through mediation because it's not worth the stress. Caveat emptor (and employees!) read more

We went to McGrath because they advertised the exact vehicle we were looking for (Color, interior, options and price). Great, friendly, professional service. Nolan was our sales rep, along with Jesse (Service manager) and Pawel (Finance manager). They answered all of our questions and concerns, and we drove home in our new vehicle. Great experience, will recommend them to all our friends. read more

McGrath will try and pry every last dollar you have from your hands in any unethical way imaginable. They often won't honor internet prices once you get into into the store. You are hit with mandatory, unnecessary, and hidden fees at every turn. I chose to walk away from a Telluride purchase from these folks when I saw the absurd fees on the windows, which are included in this review, and went with a Palisade purchase where the dealer was more reasonable on pricing a little over MSRP and then did not try to charge 20 percent more, or $10,000 in "mandatory", often hidden, fees. Yes. I was told these fees were mandatory. I understand that the inventory shortage is creating difficulty but that doesn't absolve a firm from being upfront and honest about its fees and prices. An ethics class should be required for the leadership of this organization. And then when you read the the responses from the manager to other people's reviews here in yelp, he is petulant and rudely dismissive of genuine customer complaints and then he proceeds to obfuscate the real issue. McGrath is simply serially underhanded and should be avoided if you have choices. I gave them a second chance. Never again. read more

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Buyers be ware...I wish I read the reviews before thinking of buying here. You can see in the negative reviews they never take any accountability and is happening to many people after they've had a moment to actually look at their paperwork. There are several similar stories here and other platforms. If they say there's no market adjustment they are wrong. Anything above MSRP is a market adjustment. Plus they want to add a $2,495 that's "added as soon as they come off the truck" so you can't not not get it. What if I don't want it? There was a fast one pulled on us. Our final number, before tax, title and license, was long way away from MSRSP, even with the added "package". Seems like a market adjustment to me. Also we agreed to more for the trade based other written offers we had and they didn't not accommodate that. They won. This one is going to hurt a while. We will be smarter next time, not here obviously. Based on the rest of the reviews I can't hardly wait to have to come here for service (that's going to hurt too I see) read more

McGrath Arlington Kia - This is the "automatically added" package. - Car Dealers Near Me - Palatine, Illinois

Tristan Diaz was a huge help in us leasing a new Telluride. Highly recommend working with him and McGrath.

Dealer does not honor the pricing on the certificate, Saleman thinks the buyer is stupid and cant interprete the certificate so he can say whatever he likes. I will also report to BBB for their dishonesty. read more

McGrath Arlington Kia - there you have it, Certificate is valid! - Car Dealers Near Me - Palatine, Illinois

I have left two messages asking a question about my warranty. No call back. It's been 4 days. They are so eager to email or text for me to buy a car from them, but not eager to take care of their current customer. Never again. read more

Classic car dealership mentality. Once they got their money and I left, all customer service stopped. Paid cash for a car two months ago and still cannot plate the car nor do I have the title in hand. When I contact them I get the same response that I need to contact the state. The state tells me the dealer didn't collect enough sales tax, and sent the paperwork back to McGrath. Nobody will support by contacting the state, GM won't take my calls, girls in office could care less. The car I bought is parked because the temp tag is expired and McGrath won't give me another. Total BS... Lots of choices when buying a car, avoid this dealership because they won't support you after the sale. read more