I had brand new Nissan Altima car purchased from this location in 2010. It lasted only till 2020. The subframe got rusted, exterior was not. Never ever heard of any brand car, where subframe was rusted with no repair. Had to get rid of the whole car and made a point never ever buy NIssan car in future. This is my opinion read more

A Disappointing Experience Vehicle: 2023 Nissan Rogue | VIN: JN8BT3BB5PW480483 | Stock: AN2968B I scheduled a test drive at 6:30 PM and arrived on time, expecting a smooth experience. However, the agent I was supposed to meet, Andres, was unavailable due to an emergency. Another agent, Stephanie, assisted me, but I was told that the car I came for was being driven by the dealership manager and wouldn't be available until Wednesday--two days later. This was frustrating for a few reasons: *The car is listed as "Personal use" on Carfax, yet it is actively being driven by the dealership manager. If it is being used by dealership staff, it would make more sense for it to be classified under "Corporate use." *The mileage displayed online is no longer accurate since the vehicle is being driven. This lack of transparency can be misleading for potential buyers. *It felt like they were trying to push me toward other, more expensive cars instead of honoring the deal I originally came for. This is the second time I've had this experience at a Nissan dealership--last week, a different location told me the car I wanted was "sold" and then tried to sell me a higher-priced alternative. I chose this dealership because they had the best price listed online, but this experience made me question Nissan transparency. I was not expecting this from Nissan. Buyers should be aware of these tactics before making a trip. Wasted my 4 hours. read more

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Had a dead battery this week.....got a jump from neighbor but wanted to have vehicle checked if all okay ? Got a next day appointment @ Arlington Nissan.... Vince the service rep met me ...told me talke couple hours to charge battery & perform various tests. Received a free ride home from Nissan courtesy van. Vince called me in 2 hours said all is good. Plus no charge !!!! Reccommend..... read more

Do not trust this dealership!! Zero stars!! A bunch of unprofessional sales and finance guys. I had a deal agreed to online and when it came down to getting them the funds, they were not responsive. I had at least 4 different people calling, texting and emailing me to get me to purchase this car. Again, deal agreed to!!! when I asked them to send the PO to the bank (I sent this information via email) for the car they didn't follow through. So my bank closed for the weekend. I then offered to put a deposit down to hold the car so we could get this done when the bank reopened on Monday. They told me the GM doesn't do deposits? What? I even said i would sign the paperwork and have funds wired when bank opened back up on Monday. Silence from them. Then they said they had other buyers interested in the car so I guess I was out of luck. I let them know I was an out of state buyer and that I would fly in to pick up the car. Regardless, DO NOT buy from these guys. Plenty of good dealers you should consider. read more

Went there today 12/14 to meet with "Alex". Arrived at around 11:30am and had a coffee. Made small talk a bit, looked at the truck (2025 Frontier King Cab) and took it for a spin on the property. Loved the little truck! Went back in side and I asked how much the rubber mats were. He said 800.00 but that we could "work something out" Said he would talk to his manager for a starting point. During my wait I called the parts dept and learned rubber mats were less than 300.00 including tax. First red flag. Then it happened. I overheard an argument between a customer and what appeared to be the sales manager because it was taking place in the office where Alex the salesman was talking with two or three other gentlemen. The man was obviously very angry and was saying things like his time was wasted and he was disrespected, and the sales manager was provoking him. The angrier the customer got the more insults came. Then came the customer asking the sales manager to "come outside and say it" "let's go outside and see how tough you are then" Lucky for the salesman the man stormed out because he would have killed at least two from the looks of him. Then I said to the salesman that this didn't help them. The manager said to me "**** you too" and then said ok and I left. I then get a text about an hour or so later asking if "had a good experience today?" I replied are you kidding?! I then called and said the manager owed me an apology. The manager sends a text trying to say I said something in appropriate to a female employee. This never happened. He then called me on the phone and attempted to provoke me too. After four calls I texted him and said I would sign a complaint if one more call came. It stopped. You can't make this stuff up people! I went there to buy a truck and knew what I wanted. read more

I would like to express my deepest gratitude to George, sales manager at Arlington Nissan. I he'd a few minor issues and needed information. George was extremely helpful And very kind. He gave me a VIP treatment. Can't recall personality like George's from any car dealership I previously dealt with. He is the right man for the job. German. read more

Terrible terrible vehicles, The seats were covered in dog hair, engine light was on while I drove it, they didn't even washed the car!!! This guys are the worst worst worst ! read more

Music in lobby so loud it was annoying very distractive to buy a car or sit in lobby for service also prob will go to another dealer next time read more

In my search for a particular model, trim, and color of a Nissan, I was contacted by the Client Accounts Manager, Carina Sokol, of Arlington Nissan, Arlington Nissan (of Illinois) on 8/31/21. As nice as she was, she assured me that their dealership had the exact car I was looking for and if not, they could manufacture-order it. She made an appointment for me to go in later the same day to seal the deal. On the way to the dealership, Nissan's Corporate Office even called me and reassured me that if the car I wanted was not in stock, the dealership could manufacture-order it for me. Upon entering Arlington Nissan, I was paired with the salesperson, VANESSA, who I explained the aforementioned to, stating that the specifics of the car (trim and color inside & out) were VERY important to me and non-negotiable. She said she understood and started to write down my basic info instead of bringing around the car that Carina claimed they had. I asked VANESSA to look for the car first because if it was not in stock, my info would be pointless until they started the manufacture-order process. She went to "check on it" a few times, even stating that a truck had just come in with a black car on it. Then she finally came back and said that she found my car..........with leather interior, BUT.............it was a different color than I wanted! Not sure if she didn't understand colors well, but there's a big difference between white and black, which I already initially told her was non-negotiable. So, I proceeded to tell her to start the manufacture-order. She "went and checked with the manager," who said they cannot do that. Vanessa stated they do not do that and have never done that. I asked her if I could speak to Carina, who made the appointment with me & assured me that my car COULD BE manufacture-ordered and VANESSA sat there stoic, folded the paper up with my info on it, crossed her arms, and told me that I could not speak to Carina, she's not there, there is no Carina that works there, and if I had her info like I claimed, then contact her myself, with her arms folded! I then asked to speak to the manager (that she claims she had just spoken with) and she said that the manager wasn't in, either. Seeing that ARLINGTON NISSAN sat me down with a grown kid to play with instead of buying a car from, I got up and found the Sales Team Leader, Rocco Perry, to let him know of my interaction with VANESSA. He assured me that VANESSA would be reprimanded for her immature and incompetent attitude, because if she didn't want to be at work, she should not have come in. During the time that I was talking to Rocco, VANESSA was just feet away from us laughing loudly (with no mask on) looking at me, as if to instigate an encounter between a preteen and an adult. (I don't play with other people's kids like that!) Rocco gave me the information I needed, explained some things about the manufacture-order process further, and got my information to follow up with me before I left. Thank you, Rocco! Needless to say, I went to another nearby Nissan dealership who took care of me in a professional, courteous, & mature manner and got exactly what I was looking for! The transaction took less than an hour later and all is well! Arlington Nissan, Arlington Nissan (of Illinois) you all need to deal with your salesperson, VANESSA, as her attitude cost you all a sale yesterday & is also causing you all to go public in a bad way! Customers' money is green no matter WHAT dealership they go to, so you need to figure out WHAT will make customers want to spend THEIR MONEY with YOU............or NOT! Salespersons like VANESSA & VANESSA in particular is you all's "OR NOT!" You all HAVE TO DO BETTER! And, in all actuality, now my family is in search of an ADDITIONAL Nissan as well, and we would not come to you all (for these TWO cars now) because of VANESSA and as long as she's there!!! That one DUMB, IMMATURE, INCOMPETENT, RUDE bad apple spoiled it for your bunch for us! Good luck with that! read more

I only post when needed.. If there was a box for 0 stars, they wouldn't even get that. They decided to have a meeting while my car was up in the air getting the oil drained. The mechanic decided to leave it there waiting on the service writer to give the OK on an air filter and cabin filter. But, she was in this random meeting.. I will NEVER spend another dime in here! I'd rather go to a jiffy lube or some other type of oil change joint and spend double just because! read more

mike and rocco, true professionals. helped me get the car of my dreams and it fit my budget. best car buying experience ever!

They tell u that when u trade in a Vehicle u get Kbb price.That is a lie.They say they tried calling you. That is also a lie.I wouldn't recommend buying anything from them. read more

I took my car in to get a new key fob for my Nissan Rouge. I waited for almost 4 hours. They told me that something was wrong with one of the electronic boards in my car. They could not get the car to start. They blamed it on me. Yes..... they broke my car and blamed it on me! That was Friday night. They called me on Saturday and told me that the fix was about 3600$. They again, blamed it on me. It is now Monday and I still don't have my car. The service manager Mike told me to call a Nissan central number and they would review the case. They might get back to me in a few days. I had to get myself a rent a car. Worse, they do not seem to care. They just have an "oh well" attitude. They seem to have no interest in fixing their mistake and repairing my car. This is unless I pay them 3600$. Just imagine going in to buy a new key fob ( and having it programmed) and being told your car is no longer under warranty and you have to pay 3600$ to get it to work. Stay away from dealership. read more

Went here to trade in my suburban that was valued at 16,000 plus on Kelly Blue Book and 15,000 by car max. Never even got a call back from their sales department, ended up doing business with Mt Prospect Volkswagen. Much more professional and responsive there. read more

Felix (Salesman) and his team @ Arlington Nissan did everything they could to help us get out of a car that was nothing but headaches. And in to a better car, my hats off to the Staff for doing what they could. I would definitely buy from Felix & the staff again! read more