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    Arlington Toyota

    2.3 (475 reviews)
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    Updated over 3 months ago

    Services - Arlington Toyota

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    CARFAX shows certified

    RUN! Sold us a "gold certified vehicle" and even drove it to a mechanic for a used car inspection for us. Couple weeks later it's making noises so I take it to my local Toyota service. Surprise! No warranty was ever entered, no two years of maintenance, nothing. Call Arlington and the sales guy says we didn't buy a warranty. Um...no, we bought a certified gold vehicle. It was supposed to come with a warranty. I declined all ADDITIONAL warranties but why would I decline something it comes with? Oh, and that 160 point inspection they waved at us during the sale? No one can find it. I'm guessing they are all having a few good laughs with that mechanic who did the used car inspection we paid for. Bottom line, look elsewhere. Nothing but lies and deception at Arlington Toyota.

    immediately after the service I started getting a TPMS / low tire pressure warning on my dashboard

    I came in for a simple tire rotation, but immediately after the service I started getting a TPMS / low tire pressure warning on my dashboard (see photo). This issue did not exist before the rotation. Even more disappointing, I later noticed that all of my tire valve caps were missing after the service. That's basic attention to detail, and it was completely overlooked. I expected a routine service to be done properly, not to leave with new issues and missing parts. Very careless experience, and I won't be coming back.

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    Arlington Toyota - car_dealers - Updated August 2026

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