Got a great deal on a 2020 Ford Edge Titanium with low miles. Their price was $10k less than everyone else for the same car! Worked with Yazmin Gaytan and she was great to work with. Highly recommend!!! read more

Walked in with less then stellar credit but with a good down payment. Sales manager cannot recall his name said he called in a favor to get me approved. 3 weeks later I am getting phone calls from Ali in the finance department to resend the paycheck stubs and other paper work to the bank. Confused because I submitted all paperwork before signing for the car. Long story short the bank no longer approved me and the car had to be Returned. The manager a seperate guy was giving me the run around on when I would get the refund for the down payment. One week later I finally got it. I would suggest going to the dealer in Evanston or Elmhurst and skip this location completely. Ali in Finance will send you off with false promises read more

This dealership left a bad taste in my mouth. Like a baby eating a lemon for the first effing time BAD. The salesman, Effren, was kind and accommodating but his manager was a real you know what. He tried to win my business by bad mouthing all other manufacturers/competitors, speaking in a condescending manner to me, and just talking in circles about how I should spend my money, car depreciation over time, etc. Since this awful encounter, I've been to three other dealerships where this was not the case whatsoever. Maybe try earning my business by not ragging on every other make in the industry or talking to me like I'm an uneducated car buyer? You're probably a poor salesman if this is how you have to sell cars. For his own ego and politeness (because I'm quite polite), I let him hear himself talk for about 5 minutes before I had to get up and leave. I would have been comfortable giving the salesman my business, but after the encounter with the manager..not a chance in hell. I ended up purchasing a Cx-5 from another dealer in a nearby suburb who offered me a great price, was honest, and made the car buying process truly painless. Other relevant details: The dealership was disorganized from the get go. I had called earlier in the week to make an appointment but they had no record of it. I actually believe the salesman was the one I spoke with on the phone. So things did not get off to a great start. Anyway, I got to test drive the vehicle in question. The test drive was far too short. 80% of my driving is highway so that's a big factor to consider for me. But ha, actually the salesman started the test drive by saying "we'll just drive around here since there's no highway close by." (Gulp). Not true. 90 is just a few blocks away. So it was basically all side streets so little opportunity to explore the vehicle's driving capabilities, comfort and control at different speeds, curves, or terrain. The salesman spoke most of time so I was unable to really pay attention to how I felt in the vehicle. Overall, he was patient and informative, but again, I'm an educated car buyer, so I would have preferred quiet during the drive with chit chat to follow. There are more than a dozen Mazda dealerships within the Chicagoland area that are likely to offer a better car buying experience. I should know, as I reached out to nearly all by email and bought the car that way once test driving and knowing for certain what I wanted. That was the best decision I made. Would highly recommend email communication to negotiate a great deal on a vehicle. Lots of good information online to guide you. read more

My keyfob for my CX 5 was locking but not unlocking and was not lining up correctly. I assumed I needed a new one and made an appointment with the service department. When I went in, I was greeted by Jim DeRosa, the Service Manager, who asked when was the last time I replaced the battery. I told him I thought the battery was OK since it locked fine. He explained when the battery starts to go some functions will work and others don't. He put a new battery in and everything worked fine. When I asked how much I owed for the battery he said there was no charge. He explained it is $160 to cut the key and program it and the fob itself is about $200. He said they always check the battery because they don't want people paying more than they have to. He also asked if I have a backup (I don't) and explained if I lose it, I will have to have my car towed and if there is no key they only do them in pairs. He suggested I think about getting a new one at some point and using the one I have as a backup since it will be much cheaper than a towing charge and buying two fobs. I left with his card and his direct number. This is what excellent customer service looks like. I had never been there before. I did not buy my Mazda from them. It didn't matter. There are a lot of other businesses that could learn from Mr. DeRosa. read more

Juan and his team were very friendly and knowledgeable. They did their best to get us exactly what we wanted while being respectful of our budget. We would definitely purchase from McGrath Mazda again! Thanks Juan! read more

Worst experience ever! This dealership is super unorganized, pricing is all over the place. If you are first time buyer, find another dealership PLEASE. First of all the place is not as nice as typical car deal ship, sofa and chairs are old, they system is even down on the day. First impression very soso. This manager (big guy with pony tail, didn't even introduce himself or bother to give you his business card) came in first sentence telling me that my old car that I wanted to trade in is a piece of junk. Yes very polite. Then he did not have me any royalty discounts until I mentioned them. He offered me 29k I negotiated and he said he will work on the number and came back with a high number (good math). Then we negotiated down to 28k which is still above what we want and he said financing is only $500more. Me and my husband thought for a while and came back said that we agree to do 28.5k with financing. Then the manager told us that now it's 28.5 one time payment and 29.5 with finance. And the worst part is he is try to brain wash you, he told us that we don't negotiate for clothing or phone, why do we do it with car? LOL go ask the car industry. And he goes Mazda is LUXURIOUS , it's like Lexus, you should pay this much instead of negotiating, go get a Ford instead. RUDE, period. A day later another sales manager called and offer me a better price but sorry not gonna risk going to that dealership again because I don't know whether the price changes when I go in. Went to Evanston dealership next day, got our new car in 2 hrs, with the same price, smooth process, super nice service. That is how you lose customers, and unhappy customers write honest review on yelp:) read more

Horrible experience, went today to look up for a Mazda CX-5 and they're marking up the price and "requiring" extra add ons for $3000+ to be able to buy a car from them! Come on, there is a lot of dealerships around for someone to be so naive and pay them whatever they want for a car! Avoid the headache and shop somewhere else! Trust me you'll be more than glad to stop by any other dealer. read more

If I could rate this location with 10 stars I would. Especially for Matt and Dennis I would give a starry sky. I recently purchased my brand new Mazda at this location and can't be happier. There's no hidden fee, every single question I asked was answered with a lot of details. Professional, ambitious and very generous are what I would say about Matt and Dennis who helped me through the whole process. Excellent customer service and outstanding offers. Thank you so much! read more

I first went in to McGrath in the fall when my car was totaled. The second time I stopped in I had the good fortune to come across Marlena. She listened to what I was looking for. Showed me what she had available and gave me space to consider what was there. Ultimately they didn't have anything that fit what I was looking for. She understood that rather than trying to push me to something I didn't want, and said as I was walking out that Mazda was releasing the exact car I was looking for but it wasn't available until February. I went back in January when I saw an ad for the car had come out. She was right, it was exactly what I wanted. First week of February, her calm persistence and knowledge of the brand paid off for us both and I am the proud new owner of a CX-30. Nice and small but with a backseat that an adult can fit in. Thanks Marlena! read more

My wife and I decided to go take a 2018 CX-5 for a drive the day of our snow storm a couple weeks ago. Called up this dealership and Kamile (probably spelling it wrong) answered. He confirmed the 3 specific trim models that I saw online. I asked him if he could have one ready in about an hour. He said no problem and that he would call me back. By the time my wife and I were ready to leave we still had not heard from him. I called back and a woman answered and said 1 of the 3 we were looking at would be ready and waiting. We arrive and a polish woman by the name of Marlina greeted us at the door. We told her there should be a 2018 CX-5 grand touring waiting for us. She pretty much ignored what we said and took us right to a 2017 model on their showroom floor. I was being nice and said that we spoke to Kamile and there should be something waiting for us. She said she would find out whats going on. In the mean time another man by the name of Juan Carlos came out to see what was going on. I told him we were waiting on a Kamile to take us to our car so we can test drive it. At this time Kamile comes up and I asked him why he never called me back to begin with. He really had nothing to say. I asked him where the car was waiting for us to test drive. Juan Carlos basically took over from here and stated that in order to pull that specific car out, they would have to move about 10 and it would take about 20minutes. He insisted we look at the 2017 on the floor. I told him that I called over an hour ago and the car should of been ready. Basically it sounds like they didnt want to do any work. Juan Carlos stated since we were only going to test drive it that we should look at the 2017 because they were similar. At that point I told my wife lets go to the Elmhurst dealership like she originally wanted to. I did over hear Juan Carlos telling Kamile something about me being a jerk and that I should of been more considerate because of the weather. I could of been really nasty at this point but my wife was with me so I just told him thanks for wasting our time. There was zero remorse for what they did and no care in the world that they lied to me over the phone and when I got in there. So, all in all. Very slimy place to deal with from my experience. I know how the game is played and I refuse to play it. You want to lie, be lazy and deceitful, I will go somewhere else. My wife and I drove right to elmhurst Mazda and had a totally opposite experience. From the drive there, they had the car waiting for us, washed, heated up, and all ready to go. No bull crap lies, and this and that. So, my wife and I ended up buying a 2018 CX-5 Grand Touring from them. Very pleasant experience there. Go there if you want a very pleasant and stress free experience. read more

I recently purchased a pre-owned Mazda CX-3 and I was very pleased with the service. My Sales Consultant was Adrian Chaidez and I highly recommend him to anyone. He answered all my questions and provided an honest evaluation of the different options I was considering. read more

Had an overall good experience when purchasing a car here. Efren was very helpful and patient. He explained everything we wanted to know about the mazda3 hatchback thoroughly and was very transparent. He explained that he had a lot of experience with multiple car companies, making his input even more valuable. I believe he really advocated for us when it came to settling on a deal for the car. I love the car and would recommend speaking with Efren for all your future car needs! read more

McGrath City Mazda - Mazda3 Hatchback - Car Dealers Near Me - Chicago, Illinois

McGrath worked with me to get me where I needed to be and I LOVE my car. My sales rep Manny was understanding and receptive. We had a little bump in the road and he made sure to get it fixed, and quickly. Thank you Manny! read more

I didn't buy my car here, but brought it for service for the first time here. The service guys are great! They are efficient, honest, and helped find coupons and discounts. They replaced the battery in my key fobs (6 dollars each). The last place I took it to, they said I had to buy a new key fob when the battery was low (200 bucks each). I am definitely bringing my car back here for servicing. read more

Terrible Service and Price Gouging. We signed up our 2017 / 15,000 mile Mazda CX-9 for an oil change ($99.95). $100 is already a bit rich for a synthetic oil change but thought it good to have recalls and the like checked out. The service department took advantage of my wife and assertively recommended a 15k Service Special which included a ton of items not included or required in Mazda factory maintenance schedule. $483 later we have an oil change, rotation, two $15 air filters and a bunch of unnecessary "carbon" flushes. All these unnecessary items on a 3 year lease. Wife called me crying saying she thought they recommendation was needed to keep the warranty and they recommended it but were only taking advantage of her and she only thought she was signing for the $99 oil change. My recommendation would be to get your Mazda serviced elsewhere and avoid their deceptive practices. Our previous full service oil changes and 100 point inspections failed to check battery terminals which led to failing to identify corrosion leaving us stranded on the side of the road. This is the second and last vehicle I will purchase from Autobarn (one Mazda leased, one VW purchased outright). Unfortunately, this is the only Mazda dealership in the city. read more

McGrath City Mazda - Car Dealers Near Me - Chicago, Illinois

Go here if you want to get scammed. They charge a $150 diagnostics fee and tell you that you can use that towards your service. What they fail to mention when you drop off your car is that they will pick and choose what you can and cannot use it towards depending on what they find. Everyone at this dealership needs to take a class in customer service, especially the service director, Joe Borrelli. He was smug, not helpful and seemed to get a thrill out of talking down to me. Probably because I'm a female. GO ELSEWHERE. read more

Today, my husband and I spoke to Brian O'Hare that is the General Sales Manager for Autobarn. Unfortunately, after speaking with him via telephone about an issue (the finance department never submitted our Extended Warranty after paying $3800 for it and jeopardized us utilizing it AND the finance manager completely mislead us), he made the following statements... 1) "I can clearly see in Black and White that there is a contract signed" 2) "I'm reading it and its in English so I don't know what the confusion is..." 3) "I don't know what you think we should do, she (meaning the former finance manager) doesn't work here..." 4) " I wasn't there and don't go off he said she said stuff because I'm a manager" In addition, he was degrading, unprofessional, and interrupting me several times during the conversation. Not once, did we yell, use profanity, or even argue, but simply address our concerns on how our sale transaction was handled by the previous finance manager. We will NEVER purchase a vehicle from this dealership because not only are some of the employees dishonest, but are not interested in hearing feedback from consumers. He went on to brag about him being a General Manager and experienced in sales for over 3 years, but his character over the phone was so unprofessional it was shocking. read more

I love getting a new car but hate the sales process, not so at McGrath City Mazda. Eliot H. and Jesse C. were fabulous every step of the way. My wife and I couldn't be happier. read more

Just under two hours for a scheduled oil change that I was ten minutes early for. Several months ago it took at least 90 minutes. Congrats. Your staff is slower, less efficient, and lower quality then Jiffy Lube (who now has my business). Also your bathroom is filthy. No-one was here customer wise and not a single sales person talked to me when I walked around the sales floor. Lucky for them because I would have told them to go away anyway. But shows a general lack of effort Literally created this account because of how annoyed and mad I am. Think of potentially how many terrible sales and customer experiences I could have had in my life and this one motivated me to tell others about it read more

My wife and I just bought our new CX-5 from here. Deliah is very professional and nice and answered all our questions. I highly recommend if anyone wants to purchase a new Mazda read more

McGrath City Mazda - Car Dealers Near Me - Chicago, Illinois

After contacting the dealership, I was put in touch with the internet sales manager, Kyle. I gave the specific car I wanted and talked over price with Kyle. A few days later he told me the car was in. I said I wanted to nail down the final price and he got sketchy on the phone and said that could only be done in person. I should have stopped there but went on to the dealership. When I get there I'm told the car was not there, but that it would be arriving within the week. I was working with Yazmin who said I could still buy the car that day and pick it up later in the week. She then quotes me MSRP which I expected but with a $1595 add on called the Mcgrath advantage. She could barely explain what this charge was for, something like a warranty, and all weather mats. It was obvious this was just an upcharge as she kept indicating it could be negotiated but also that every car at Mcgrath comes with this charge added on. I understand supply is low and expected to pay msrp. I also understand there may be buyers that are fine paying even more. What is not right is telling me the car is there when it is not, adding a charge and pretending it's for other reasons other than the fact that they simply can charge extra in the current climate. They had no interest in making a deal and there's no chance I would ever return to a dealership that still operates in the dark ages of sketchy practices. Btw, a month later I bought the exact car from Pugi in Downers Grove, for MSRP +299 for lo jack. The entire transaction was done over email and phone, with full transparency, and they delivered the car to my home in the city. Oh, and CarMax gave me $1750 more for my 16 year old car than Mcgrath. read more

Just bought a used Mazda 3 from this location yesterday. 10/10 experience, Marlena has been super helpful in finding which vehicle fits my needs and budget the best. She was very communicative and patient with me since I got a little too picky and tedious since it'll be the first car that I'm buying plus it was a last minute need since I got into a car accident and couldn't drive my old car (bought from my cousin). Marlena and the financial manager (I forgot his name sorry) answered all of my questions, and catered to us while we were in the store. Will definitely come back and get myself a brand new CX-5 which is what I originally wanted once I earn enough money. Lol. Thank you so much! read more

Absolutely terrible experience. Walked in ready to purchase a Mazda CX-5 Carbon Edition for sticker price. It wasn't until after finance ran my credit and was approved for 0% financing that the sales manager said he wouldn't sell me the car unless I also purchased additional packages for maintenance which totaled over $3,000 extra. I made it clear, the optional packages were not necessary, but the manager would not budge and refused to sell car for sticker price without additional packages. This is not how a reputable business should operate by any means. Extremely disappointed by the way the deal was lost and the predatory like practices. If sticker price will not be honored, that should be made explicit prior to any credit checks. Buyers beware! Lost a $30,000+ sale over an optional package worth $3,000. Will not recommend or patronize. read more

Liked everything about the car buying experience until was told by Ali Bilal and Adrian Chaidez there was SWAT security system installed in the car and had to activate it for 1800 dollars during the money process. When the guy came to activate it found out it wasn't installed and didn't need to pay for it after all. Very unhappy with this misleading statement after buying a CX-5 Signature. read more

Service department is always professional. I appreciate their approach to customer service.

Excellent customer service from everyone who works here. Delia helped me find the perfect car and was extremely helpful along the entire process. Thanks guys! read more

Excellent customer service. I went in because my car needed longer cranks, sometimes two. Was concerned that the battery needed replacement. They checked everything and charged the battery for me.... for no cost at all. Then, gave me a free car wash... I couldn't believe how nice they were about this! The waiting area was loaded with snacks and drinks. WiFi was stable and fast. Honestly, the best experience I had at a dealership so far. Crossing my fingers that nothing happens, but if anything does, I'm coming here. read more

we leased a 2020 CX-9 from this dealership yesterday. Jessica the sales representative was awesome, very helpful, polite and well informed. The finance manager was super nice and guided us through the whole process The floor manager Jesse, could learn a thing or two about communication skills with clients. He was very condescending, rude and very disorganized. I would have walked away after my conversation with him, but the trim I wanted was only available at this dealership. To be fair, he came back and apologized. The facility is clean and the purchase process was fast though. They went through the entire options and explained how everything works. Based on our experience, I would recommend this dealer, only wish that Jesse would be more professional. read more

This review is about the pre-purchase experience I had the other day. I wanted to test-drive two used Mazdas, a 3 and a 6, both Grand Touring trims. When I called, the salesperson who answered the phone, Chris King, was polite, informative and not pushy in the least. He asked when I would be arriving so that he could get the cars pulled up in front and ready - and that they were when I arrived 30 minutes later, turned on and warmed up on a cold winter day, which was appreciated. I was able to test-drive the cars on my own without Chris coming along for the ride, and the process was extremely fluid, quick and easy - it took about 45 minutes for the two test-drives from my walking in to my walking out. I informed Chris that I was going to do some more test-driving of other brands and models and also some number crunching, and that I would be in touch. When he followed up the same evening and again the next day (voicemail), I informed him that I was calling off the search for a vehicle altogether due to my own changed circumstances - a disappointment he took in stride. I wish I could buy the sick Mazda 6 GT he had as it was absolutely cool and immaculate, but at the very least I had something else that is pretty great - an easy, open and refreshingly pleasant experience thanks to Chris. Next time I am looking at Mazda (which you should be), I will be sure to get in touch with Chris again. read more

We worked with Jessica who was wonderful from start to end. We were able to come in and have all the cars that we wished to see and test drive ready for us to look at prior to our arrival. She was attentive and knew the cars from top to bottom and was super easy to work with. I wish more salespeople were as willing to go the extra mile for their clients as Jessica was willing to go for us! Highly recommend working with her and asking for her by name if you choose this dealership. read more

Just recently purchased a 2016 CX-5. Car is fine, but the overall customer service was HORRENDOUS! We arrived at 1pm and didn't leave until 7pm. We were constantly sitting and waiting at the servicemen's desk waiting for him to get answers from someone above him. Everyone involved with our transaction were useless. Negotiating tactics were all over the place. Just throwing random numbers at a wall and seeing what sticks! I WOULD NEVER RECOMMEND GOING TO THIS DEALERSHIP FOR A CAR! THERE ARE BETTER MAZDA DEALERSHIPS OUT THERE!!! AVOID! AVOID! AVOID! They are scammers! read more

Great experience buying a car at this dealership. Jessica was a wonderful salesperson. No pressure at all. Quickest time I have ever spent during the purchase process. read more

I had a great experience purchasing a new Mazda6. Kam, John and Chris went above and beyond and really gave me a great deal including a very fair price for my trade. This is my 3rd purchase and it is great that the staff does not change because they all are very knowledgeable about the product. I would recommend Kam if you are looking to purchase a new Mazda, he is knowledgeable and not high pressure. read more

This review is for their service department. Rudest customer service you'd ever experience. I made the bad decision to make a service appointment appointment here. Service person who I interacted with was behaving as if he was doing a great favor to me. I stood around in the service area like a doofus where they were busy badmouthing about some customer who apparently was asking too many question about the charges. Who badmouths a customer in front of another customer? After a while his highness showed up and berated me for resetting the service minder on my car and told me he has no clue what needs to be done. So I promptly got the hell out of there. Never ever coming back here again. Also these guys seem to have written bunch of fake 5 star reviews for themselves. Lots of 5 star reviews with just this one review. read more

Service department is not helpful, even when you schedule an appointment and describe the problems they ever seem to address them. I have had to go back 3 times for dent repair that they MADE me purchase and still no dents/dings have been repaired. One the 3rd appointment the actually told me that I never paid for the coverage but they have scheduled me 3 times for the service BUT I HAVE THE RECEIPTS! WORST CUSTOMER SERVICE! read more

Always a great experience. Patrick and "All" the staff are helpful and will always go out of their way to make your experience the best. We've been long time VW customers. read more

Here's the thing, I fell in love with the Mazda CX5 from day one. I love the look of it and the feel of it. Having said that, I never, never, never want to buy Mazda again. I have had such bad luck with reliable service at several dealerships. Between the lies and the bad customer service, I just want to hurry and get rid of my car. I wish Mazda would just give me the money back that I invested into this 2020 vehicle and let me go buy something else. I called a few days ago asking to add a remote starter to my car. They said it would be $580 and I scheduled the appointment for 7am this morning. I got up extra early and go there at 6:40am. When making the appointment, I made it a point to say that I needed a ride to work and that I would have to leave right away because I start work at 7:30. I even said that if this is a problem, I would rather reschedule. I was told that a shuttle would be taking me at 7am and I would have no problem getting to work on time since it was less than 2 miles away. Well, I was ignored the whole time I was there and when I asked about a shuttle, I was told the shuttle wasn't available yet. It was already after 7 so I left in my car with no service and still made it late to work. all I needed was for someone to tell me from the get-go that it wasn't going to happen. I wasted time, gas, and energy. But this seems like something that happens a lot with Mazda. When I had my Honda, I never experienced anything like this. read more

Overall, happy with my first car purchase. They always make sure you get the best deal down to the last dollar. Chris from sales was so helpful and don't think I could've found a better deal without him. If you go to this dealership, go look for Chris! He'll make sure to find a car that's suitable for you. read more

On March 19th, I brought my 2016 CX-5 in for recall work. While there, I had the service team perform a routine tire rotation. Today, (July 12th), I needed to change a tire and discovered that the key to my lock nuts (that came on the car when I bought it), was missing from the glove compartment. I know for a fact that the locknut key was in the glove compartment before I went in for the service call on March 19th and told the staff where to find it, but naively assumed that it would have been returned (or that the Autobarn would have used their own key, since the lock nuts came with the car when I bought it, brand new) and did not check the glove compartment before I left the dealership. Today I found myself in the extremely difficult, scary and frustrating situation of needing to change a tire on my car and not being able to do so because the Autobarn service department did not return the absolutely necessary key to the glove compartment. Instead, I had get my car to a service center, and pay a mechanic to break off the locknuts and replace with regulars. I am extremely dissatisfied and offended at the gross negligence of this service department. Although I am happy with my Mazda, every single experience I have had with the Autobarn (both in the city and in Evanston) has been a complete and utter nightmare. If there is any way you can meet your Mazda shopping or maintenance needs elsewhere, go there. read more

This place has the worst service center every. The Techs, Manger Juan and worker Brain are some of the most incompetent service people I have every experienced at any dealer in my life. They do not know what they are doing past simple repairs and I wonder if they are even certified automotive techs or just cheap labor. I would not recommend getting your car serviced here. You will not get the service you would expect if you went a dealer. They have had my car for almost a month and even had the never to call the previous dealer about my Mazda and then when I called them they going to tell me what's wrong with my car. The crazy part about it Is dealer I bought the car from told me that Mazda City had called and they told them what was wrong with my car. So that is what Juan reported to me as if they found that out themselves on day 22. HORRIBLE, HORRIBLE place. I wouldn't buy a car from here or even get service if it was free. They are liars, lazy, and unprofessional. If I knew this before hand I would have took my car to an alley mechanic. I feel as though I would have gotten better service. Lesson learned for next time I'll take my car to another dealer like Honda etc. even though it's not their car I feel they would do a better job. They only got 1 star because I had to but really the should get NEGATIVE STARS. read more