A fine sales staff we were taken care of properly it was our first time buying a used vehicle at this dealership

This dealer ship misrepresented their pricing. On cars.com the pricing showed 4500 and it said it included all the extra fees. Then we shop their they try to pull the ole car salesman swap. Here's the actual price. Over 6700. That's about 49% increase. When I called them on it they blamed it on cars.com and said they have no control over that. However that is not accurate. They do control it and can have it changed. As a matter of fact they already have it changed. So they don't control it but when I called them on it for false advertising after we had already been in there and test drive it once and came back 4 days later still same price no updates and now that we want to buy magically the price is not right. Did the manager come out to say sorry...no. Did the manager offer anything to compensate for the issue as a good will gesture....no. In my opinion this was a calculated choice or a best a mistake that someone needed to own up too. 1000 of that is doc fee. And let's be honest it at most cost them 60 to do all the paperwork and documents the rest is hidden profits for the dealers. I am reporting to BBB and who ever else will listen. read more

McKenzie Motors Buick-GMC - This is a photo of the price listed vs their instore quote. I also have a screen shot of where they changed it after we left. - Car Dealers Near Me - Milton, Florida

Wow, what a bait and switch. They advertised a Sierra 1500 AT4 for 65K and i walked in ready to buy it. They start the workup on my trade and then tell me the website is wrong and it's actually 70K. They say they have had this issue for a while. Well, working in IT, I know things like that don't go on for weeks. They lost a sale and a customer forever. This is an unscrupulous move to get people in the door. This is a textbook example of why people hate car dealers!! Do not waste your time with this place! read more

McKenzie Motors Buick-GMC - Fake price from the dealer. - Car Dealers Near Me - Milton, Florida

We came in to buy a vehicle today after getting pre-approved through our credit union. Communication with Michael was poor but he was super nice! Not only was Mike (the general manager) incredibly rude, he turned his back on us telling my husband and I, "see she knows best". INCREDIBLY rude! Wouldn't sit down and discuss the numbers previously given, wouldn't even discuss financing. If that's how you treat customers, no wonder the truck has been sitting for well over 40 days. As a military family, take your business anywhere else but here. I can't believe a manager would treat a potential customer this way. read more

Bought a used vehicle and it broke down day after we bought it, got that fixed and now something else is wrong with it. It's been in the repair shop more then it's been with me. read more

From day one of 02/01/25 until now this place and the staff has been so horrible to work with. I originally came in looking to purchase a vehicle after being in an accident. The original salesman that I worked with name was Robert. He was great! I was able to purchase the car as a hold and I did all of my paperwork so that when I came in to actually pick up the car it would be a smooth process. However IT WAS NOT! I came back in on the 10th to find out that my sale was never finalized. The dealership manager, Mark Wallace was so unprofessional and yelled out my name when I entered in and said, "Treneshia you came to bring me money." I did not like that at all. He then proceeds to tell me in a joking manner that the salesman Robert had been fired and someone else name Tyler B. would be assisting me further. I put 15k down, biggest regret and lesson learned in my life because clearly all he wanted was my money. Day 3 of me having a brand new 2025 Buick Envista the radio started glitching in and out. I made Tyler B. aware he was the ONLY one willing to help me and assist with whatever I needed. Day 13 of me having the car the check engine light came on and at that time I was done. I stay in Pensacola, I drove all the way back to Milton demanding answers. NO ONE was willing to help me BUT Tyler B. The manager, Mark Wallace sat his ass in his chair the whole time. I did not get that happy Mark that was ready to take my money. He didn't come outside to offer help or assistance. They left me sitting outside with no answers, no assistance. Tyler was exception and you could tell he actually cared but for him it was only so much he could do. I took it the buick here into their service dept only to find out the car has technical issues with the radio system and they can not figure out why the check engine light is on. After it was inspected by corporate they are thinking I was sold a lemon!!!!!! PLEASE BEWARE OF THIS DEALERSHIP!! read more

Purchased a new Buick there everyone that works There was very friendly and helpful. Made sure that we had a good product and understood all of the options on the car. read more

Alysha...Awesome! Thank you for thinking about us as more than a customer! You are the epitome of reliability and friendship! Give her a raise! read more

I took my 2006 Cadillac in because I had a Oh well go drive and I'll talk to you later OK I love youtransmission fluid leak. Made an appointment for 1PM on Monday, the man in the service department asked if I could leave it overnight. Agreed and rented a car for 2 days. My husband called late Monday afternoon and was told they hadn't even looked at because they were behind. Question 1 is why didn't they call me before my appointment and reschedule. Tuesday we called at 10AM and they hadn't even looked at it. Spoke to person in service department. The service person said he would call back, he didn't. We told them at the outset that we needed the car by noon Wednesday because we were going to Sarasota.called back at 1PM and he was at lunch, left a message for him to call about the status of the car. Once again he did not call back. Called at 4PM and no return call. Called at 5PM and he said they just put it on the lift and the mechanic was gone for the day. I told him to cancel the oil change and tire rotation. I called Wednesday morning and he told me what was wrong and quoted $6600 with no guarantee. Told him I was coming to pick up the car. They did the oil change and tire rotation even though I told him not to do it. Got a bill for $213.03 asked why and she said the diagnostics. Got home and looked at the back of the statement there is a checklist but nothing was checked. See picture below read more

McKenzie Motors Buick-GMC - Car Dealers Near Me - Milton, Florida

Like most car buying experiences, you either love it or hate it and that seems to be reflected in the reviews below, although many regard the Service Dept. In my experience with the Sales Dept, I have nothing but good words to say. After doing a bunch of research online and finding an inbound truck I wanted on their website--at the price I wanted to pay--I contacted the dealership. Kimber quickly called me back and set up a test drive with a similar truck. We worked out the price, there was no laborious back-n-forth or bait-n-switch, and was assured of regular updates on the shipment of the truck. Well, it arrived the next day, they had the weekend to do the PDI and I came in on Monday and picked it up. I got the standard sell on extended warranty, but no Hard Sell like I have in many other dealership when I declined. We'll see if I take any stars off when I go back in for my free first service. Based on other reviews, I'll be taking numerous pictures of my truck at drop off in case things get sporty. read more

Was on the look out for a new truck. Spoke with a few dealers and just liked the feel of this dealer, staff was friendly from the start not pushy at all just wanted to know what they could do to help me. Turns out the truck I wanted only one available was 600 miles away at another dealer one of the last 2018 in what I needed. No problem they said and they went and got the truck for me had it ready to go. Whole process was a breeze and I have bought cars, trucks, suvs etc and would have to say this is by far the best dealer I have ever worked with. They make you feel like family and do what they say. Looking forward to seeing them in the future never thought I would say that about a dealer. Not very many ycustomer oriented shops like this around anymore. -keep up the good work guys your awesome, oh and I love my new truck! read more

Our biggest mistake was going back to McKenzie. The first car we bought had no problems. The second.. it's been one problem after another with the a/c. We were told it was still under warranty. "bumper to bumper" at that. Apparently that wasn't true. Each time we are told "that part" isn't under warranty. This time it's 1,500. Just beware, They aren't trustworthy people read more

I wouldn't step foot on that lot ever again. The salesman Bobby Hooper was nice to talk too, easy going no pressure. Now the sales manager on the used lot Mike Wallace was a complete disaster. First off, I could give a rats ass if you are importing people from other countries to buy your cars (needless to say the one I was interested in is still sitting there... it's no wonder with a rim that's been curbed badly and a scratched up interior for the money they want).. but the fact you think your vehicles are made of gold and you're the Bill Gates of car sales... Piece of advice: not a single potential customer cares about your other customers and where they come from, they care about what you all do for them. Guy needs to come off his high horse. He blew the sale as soon as he tried to actually talk about trucks. Bobby obviously apologized for this guy, but what's done was done. We all know tires are measured in 1/32 for tread depth, I told him they will need to be replaced soon. His response: "No way my mechanics are the best they definitely know more then you" So I asked what they measured the tread depth at? He said 9/12... I said I'm unfamiliar with that measurement explain it? He couldn't so I enlightened him on the correct way to measure tread depth... he didn't like it. Anyways I could go on and on, but I've already wasted enough time. Moral of the story, steer clear. I ended up buying a brand new GMC Sierra 1500 SLT from Lee out in Crestview and had a lot better service and pricing. read more

This dealer will rip you off. I went in for an oil change and to have one tire replaced that I had hit something with and destroyed. The technician came to me and said my tire pressure sensor was bad and gave me a price of $145 to replace. He told me they would have to charge me a 2nd time for tire break down to replace the sensor. I asked him why I would be charged twice as he already had the tire broken down. He said they did find out the sensor was bad until they had mounted the tire and aired it up. Not knowing any better I finally told him ok. The next day (today) I found out the tire needed to be on the vehicle before they could tell it was bad. I called the dealer and (supposedly) talked to the service manager. He said he talked to the technician and the guy told him once they broke down the tire they saw part of the sensor was missing. Totally opposite of what I was told at the time. The manager totally believed what the technician told him so now I look like a fool. All this makes me wonder if they make a commission on how much they can scam customers to make them spend more. I recommend staying away from their service department. You will be scammed read more

ASK FOR MARK C. I want to get Mark's name out there. I'm from out of state and encountered some issues here with the paperwork that could have been avoided (reasoning for the 4/5). However, the staff did everything they can to help me out, which I appreciate, and overtime I believe the 4 should turn into a 5. Anyway, Mark was very helpful when we (my wife and I) were first considering the car. We told him we were considering another car from another dealer and he did everything he could to try to get the most out of our trade-in. Mark also did everything he could to find a temporary, and permanent, solution to the issue with the paperwork. I do not mean to detract from any of the other salespeople. I just didn't interact with them. I had more interaction with Mark and want to help spread his name because I feel he earned it with my situation. Finally, as far as the dealership goes- it has a little bit of each trim of each model. It isn't a huge dealership, which isn't a bad thing by any means, but it is clean and welcoming. read more

Incompetent workforce from service to sales, no longer will do any business or own another GMC. I wasn't going to explain in depth, but it seems the response left a few things out. Now let me explain what truly happened. So I purchased the truck and the next day I took my truck in for paint protection. By doing so, they drop my tailgate on my ball. Keep in mind this is a GM dealership, so they should know their multi-pro tailgates interfere with a ball when installed. No one told me of said damage but when I walked out after it was complete, I saw the chipped paint on the tailgate from the impact on the ball. (knowing who ever smashed it knew and didn't say anything) They couldn't argue this because I had yet to leave property but, they did repair the chip. So, a few weeks pass and I have new emblems and a bed rug installed. Once I came to pick the truck up, I'm walked out by the service advisor (claiming he wants to see my shiny new emblems) for him to bring to my attention the dented tailgate. Me knowing of this issue, I wouldn't have dropped my own tailgate on my ball because they did it one day after me owning it. I go back inside to talk to Loyd and he says no problem we're going to fix it. (now, he's thinking this is from the original impact that had already been repainted) Once I get home I'm looking over the truck and find a chip under the new emblem where they pried off the old one. I then called to let them know this. (on top of the dent no one claimed to have done) Kathy called me the next day to claim the damage was existing prior to service and she had seen the dent on camera. They didn't deny the chip under the emblem and told me the tech wrote this on the work order, but didn't speak about it to the service advisor. So, I talk with Loyd again and we agreed to watch the video to come to a conclusion together because he hadn't viewed it yet. When I arrive to watch the video, he wouldn't let me watch it and says it's 50/50 chance and you can't tell on camera if the dent was there or not. I think it's very funny one person can see the damage and tell me without a doubt they didn't do it, and now the other can't. Now they won't let me watch the video nor can they answer if the tech dropped both sections of the tailgate on the ball. Anyways, they fix the tailgate. (not the best job but I wasn't going to worry about it) Fast forward to me getting a warranty headlight replacement. I trusted their work and drive off just thinking they made a mistake the last two times because I understand that mistakes happen. A week goes by and I'm washing my truck to find my headlight they just replaced had CHIP UNDER THE LIP OF THE HEADLIGHT where they pried it off. I call back up and send pictures of the damage and was told they didn't do it and that I was BEATING A DEAD HORSE! I was never told of the dealership having pictures and no one showed me any pictures of the truck after the headlight was replaced or after any of the previous damage for that matter. I would like to have seen theses photos with time and date stamps to prove their claims. That's my experience with this so called "best dealership around" but seems everything they worked on in one way or another, something was damaged. This was my first brand new buy and they have completely ruined the experience. read more

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Woody was a great salesman. We found buying the car easy and hassle free. None of that back n forth like most dealerships. Finance guy was nice and efficient. We will go back if we need another car. read more

I honestly wish I could give ZERO stars. Classic sales people that steal your money. Just sad. Be careful.

Tubular side steps were listed on window sticker but, were not installed by dealership. The dealership (sales manger & assistant sales manager (the closer) tried to add side steps to sweeten the deal. When approaching the dealership about the missing side steps and asked for a refund (assistant sales manger (the closer) said, "they were wondering why side steps were not installed on a Denali while negotiating the deal". Was told that I would be getting a refund for the side steps, the price refunded, was not the price listed on-line while building a like vehicle (no price listed on window sticker), I asked to see the price of the side steps, the assistant sales manager (the closer) would not get it for me. Was charged for a paper tag but, when the dealership registered the vehicle they mailed me a sticker for my metal tag. I told the dealership the vehicle would be used for personal use when purchasing the vehicle, not commercial. Registration in December 2019 decreased from $147 to less than $100 a year because dealer registered as commercial vehicle. Waited over an hour to see the finance and insurance manager and no one was with him when we arrived with 2 checks for the agreed price of the vehicle, July 2019. Had us fill out the survey before seeing the financial and insurance manager . Got a refund for the side steps (did not include sales tax but there was sales tax for the price of the vehicle, which included the side steps) and a partial refund for the registration. Having to pay interest on more than $600 in refunds. The financial and insurance manager harassed me about the paper title for my trade in because of the $89 cost for a duplicate, I finally found it 3 days later. They were worried about the $89 when I'm having to pay interest on refunds. Called to talk to the owner, I would be transferred to the managers and not allowed to talk to owner plus, no messages were given to the owner. I have left messages with the service department and they don't return calls ether. read more

This place was amazing! They were so kind to me, and fast too! This was my first time financing a vehicle and they made it the easiest thing I've ever done! I was so scared of buying a new truck but they were honest with me and worked with me to make this happen! I'm so happy with everyone who helped me! Mike Norwood was my salesman and Marius was there to assist in getting me financed! (Super great guys!) I can't say enough wonderful things about this place and those who helped me. I will be back to do business with them again 100% and I will recommend everyone I know to go here and buy from these guys! Thanks Again!! :) read more

These guys are extremely friendly and treated me like a high valued customer every time I set foot here. Kelley Cody was friendly and the finance guy (forgot his name) is extremely conversational and friendly. Roberta from the service department was really nice, fast with responses and even calls and leaves messages. read more

Everyone stuck by their word and fulfilled the requests made at the hand shake. Top notch service and customer service.

We traded our Yukon for a Buick Enclave. Chuck came right out when we pulled up and helped us with the questions we had. It was a great experience for us. We drive off the lot with it that day. I would highly recommend this business. They even let us eat pizza with them. Everyone was so friendly. read more

I typically don't write poor reviews, but this time I need too. If you even consider working for McKenzie Motor GMC in Milton, I hope to SAVE you from a HORRIBLE NIGHTMARE. First, please be AWARE of the SERVICE MANAGER. She is the sole person who manages this place, throws her power, authority and controls everything. She definitely lacks in PROFESSIONAL SKILLS, and will treat you with the upmost disrespect. Second, if you decide to take a personal day, go on vacation, or even sick leave, the service manager will text, call to ask you when you are returning to work. Third, they will promise a raise or bonuses, but be aware THEY WILL NOT HOLD UP TO THEIR PROMISE. Fourth, if you decide to leave, they WILL hold onto your paycheck as a way to PUNISH you for leaving. Fifth, they will talk horribly bad about other businesses reputation to try to keep you from leaving. Sixth, don't even get insurance, they will take the cost of insurance out of your check, and you won't even have an insurance policy. Then ARGUE the fact they don't OWE you BACKPAY for an entire year of taking the money out of your check. Lastly, you will bust your butt for the service manager, give two weeks notice out of kindness, and integrity, and be denied a Christmas bonus. As long as this service manager works there, STAY AWAY. She doesn't know how to manage and has absolutely no professional skills, and will take advantage of you, and treat you like a piece of (excuse me) shit. I hope this review saves you from experiencing the horrible working conditions at McKenzie Motors. read more

I am so beyond disappointed and pissed off. Almost two months passed after purchase and we added a hitch receiver to our loan. We had to contact them to get the hitch and then, they forgot to order it.... they said the ordered it and we heard nothing. Called again about it... they said it was in... by this time , I am mad because we missed many sunny biking opportunities and we missed Reach The Beach this year with our daughter bc nothing to haul our bikes with. I told them if they can't get it done this weekend, we want the money refunded ... of course, it'll have gone back to the bank. But NBD... told them we'd rather to go UHAUL and get it done in a timely manner. They said, we can squeeze you in.. drop it off. I said , "ok but it's a huge inconvenience since my partner goes in at 0500...". I rode my motorcycle in while my wife took the other car. It's portland so it rained that day. I called the dealership while at work at 1400 and they said the wiring was complicated and it should be done by 1700. Around 1600 we contacted the dealership again, and they said the wiring was complicated so 1730 it'll be ready. So it's 1730 and we drive to the dealership believing it would be completed as we told them we needed to be home to receive our daughter from the other parent. Of course, the car wasn't ready !!!! They were like can you come back later? We sad NO.. you had our car all day. Again, they said the wiring was so complicated . So a few things come to mind... 1). They are lying and have simply fucked of the day with little care about the inconvenience they have caused... 2). The technicians are morons that it's taking them all day to figure how to do the hitch receiver wiring ... which by the way, greatly concerns me as to the state I will get my vehicle back in... will there be issues down the road since they don't know how to do the hitch receiver wiring in the Escape??? Will there be electrical issue down the road bc they are trying to figure it out??? At this point and time, I believe YES... I have absolutely ZERO faith in their abilities at this time. So I caution you ... do not allow them to do mechanical work on your vehicle .... clearly they are a FORD dealership with mechanics that are clearly unfamiliar with FORD vehicles .... Am I to believe that we are the first escape owners to ask for a hitch receiver just to haul bicycles around... we clearly told them that and that we were not hauling cars or equipment. So no car back .... we have to wait for over the weekend. Absolutely crap ... horrible service and subpar technicians. If you can't do wiring in a ford vehicle at a Ford dealership... why say you can do it! I believe in customer service and commitments ... something clearly lacking at that dealership... big thumbs down Maybe they should use YouTube for help or ideas on installation of wiring harness... I know it's not their brand but it should help them since it's so difficult for the McKenzie Ford dealership technicians to do the wiring on our Ford Escape. https://www.youtube.com/watch?v=tYn26rzAaco&feature=share Update 6/20/2019 Since purchasing this vehicle, we got our vehicle back from the dealership to fix the hitch receiver that was purchased through the ordinal loan back 60+ days ago.., bolts are missing and panels not attached and left in the vehicle. Extremely unhappy!!! Now we just received a letter from USAA that they have not received the title of the vehicle and are looking at cancelling the loan due to Dick McKenzie Ford not sending the paperwork. My spouse is a veteran and sent Darwin the Dd14 paperwork that week of the vehicle purchase . Not only is USAA READY TO CANCEL LOAN... the dealership said they never received the paperwork ... NOT TRUe!!! This dealership is a scam and is either extremely incompetent or they don't like veterans ... or is it because my spouse is a woman and gay. Either way, their practices are fraudulent...deceiving.., to my partner, to the state of Oregon dmv by not giving the proper title paperwork. BEWARE read more

I was visiting Pace, FL from Oregon and needed to have my 2019 GMC Denali pickup serviced. Called and got an appointment the following Wednesday. They were timely about the service, going down the checklist including rotation of the tires. Having bigger issues with my travel trailer I just assumed everything was great. The next Tuesday my nephew noticed I was missing a lug nut on my right rear (the lug bolt was totally clean), we were out in the country and couldn't get to another dealer ship until Friday. The dealership near Temple, TX were nice enough to give me a lug nut (in a different color) then went to a Discount Tire store where they put it on and found two other nuts on the same wheel loose. I called Jason (Service Manager) the following week to tell him about the problem an I was very upset about this since I was towing a 25' travel trailer and it could have been a major safety issue, he said he would look into it and get back to me. It's been over 2 weeks and no contact from Jason or anyone from the dealership. Very poor workmanship and customer service! read more

I want to congratulate Heather at the service desk and Chris the Master Tech. They both helped out my girlfriend who was leaving town and didn't want to travel in the dark. Her vehicle is an Acadia Denali and apparently after being checked by her son at home the vehicle had some issues. I accompanied my girlfriend to the dealership and expressed my concerns to Heather. She took up the matter and said it would be a while for one of the techs to get freed up. We went and waited in the showroom. A few minutes later Heather came out and asked me to come to the service area. She explained that she had Chris the Master Tech. with the vehicle and to please go and see him. He couldn't have been more friendly and helpful. Chris explained everything I had questions about and he checked her vehicle for any problems. I want to congratulate those two folks (Chris and Heather) for taking time out of their day and doing so, quickly and in a friendly fashion. I am impressed with the service we received and want others to know they can trust Mckenzie with their vehicles. read more

The Sales staff was great. They were friendly and took time to explain vehicle and features. What I did not appreciate being forced to sign a " DECLINATION" statement because I did not want an extended warranty. Overall it was a pleasant experience and I would recommend buying a vehicle there. Don't sign the "statement". read more

A great staff that made us feel like VIP'S. They listened to our needs and worked very hard to get us the car we wanted without any pressure. It was a great experience over all. read more

McKenzie Motors had the best incentives and selection on 2018 GMC Canyons, and I did get a good deal and great service there. I live 2 and 1/2 hours away, and I didn't want to make the drive if the price wasn't as advertised. Salesman Mark Ciano worked with me over the phone to understand the incentives and make sure I qualified. He also tracked down the two trucks I was interested in, which were still in transit to the dealership. My wife and I drove to Milton and were treated respectfully and courteously throughout. Only one truck had arrived, and it needed a repair because the back window was not fully sealed. While we waited for the repair, Mark let us drive two other Canyons on our own, so we would feel comfortable with what we were getting. When time came for the deal, we again were treated respectfully. There was the usual "let me ask the manager" approach on our trade-in and final price, followed by the manager himself negotiating with us, which we were expecting. We had seen it before with other car purchases. We ended up paying $500 more than what we had intended as our top price. But it was still the best deal I have seen on a 2018 Canyon, before or since. Arranging payment was easy, and we appreciated the lack of a hard push on extended warranties and protection packages. When we got back home, we noticed water stains on a rear seat back, after the window repair. I called Mark the next day, and he said they would make amends. A dealer in Panama City, closer to home, agreed to replace the seat back. Mark and others at McKenzie coordinated with that dealer and with GM. The whole experience was mostly positive. So I probably will make the 2 and 1/2- hour drive again when McKenzie's two free oil changes come around. read more