Don't know why this gym gets so much hate. The s membership process was painless, in fact after the…read moreprocess I saw many ways they could take advantage of new members, but they were very friendly and low pressure. The gym is rarely full, with all the machines and free weights you need to better your physique. The pool is small, but they have a pool which is a extra plus in my book. I am very happy with the staff, always pleasant. The upkeep of machines and restrooms is excellent, and as with other "apex" gyms, there's no waiting for 12 year olds to get off the machines. Overall a great gym!

The front desk Asian worker named Claire has terrible customer service skills. She is beyond rude…read moreand is always on her personal phone. Even As a regular she does not look up to greet you unless a manager is around. After warmly saying hello she did not reciprocate and rolled her eyes. I'm not sure why she works at a place that is driven by positivity if she's so miserable to be there. She is the first person you encounter when you are simply trying to take care of your wellness. Hopeful, that Claire might be replaced with someone who fits the role and is more personable. Other staff seems helpful and well informative!

This Business is always clean and staffed with highly competent trainers. Highly recommended for…read moreseniors and mature clients.

I was in town visiting a family member who uses Marvin as their personal trainer. Not only did…read moreMarvin allow me to use the weights and equipment while my family member was doing their workout, he even got me involved in their workout. He was a super nice guy with a lot of energy, enthusiasm, and encouragement. I would recommend him as a personal trainer if you live in the area.

I'm glad to see that 24 Hour Fitness - McKinney finally decided to renovate and add much needed…read moreequipment. However, I was disappointed to find that no additional cardio machines were added (only the broken ones removed) and no fans were installed in the old basketball court, now repurposed as a cardio room. Less than two weeks after reopening, the location closed again due to an emergency utility repair, which may have been related to the leaking pool (clearly not updated during the renovation). Before the renovation, I canceled my membership set to renew in April. With EOS opening across the street, I will definitely check them out!

I joined this gym out of convenience to where I live. My only reason of joining was to get aligned…read morewith a personal trainer. In May while on a business trip I made the decision I needed to not only lose weight but get healthy and stronger with weight training. The manager paired me with trainer, Matt Fox (IG: @fitnessfox87) He is AMAZING. If you are sitting on the fence and wonder what you may need to do, it is hire PT and reach out to Matt! You will not be disappointed. He pushes me and has taught me so much about myself. I am 22 weeks in. I train with Matt 2-3 times a week. I then go in on my own for extra cardio boost. I am down 38lbs and lots of inches gone! When I joined and started going the gym was gross. Equipment dusty, floors dirty just gross. They since closed upgraded equipment, remodeled and deep cleaned the location. I am hoping they stay on task with the cleanliness as it is important to uphold. Give the gym a try but most importantly ask for Matt Fox to help you meet your own personal goals.

I have been a member of Lifetime Fitness for over 20 years (based at the Plano and Allen…read morefacilities) For a place that calls itself an "Athletic Country Club" with the continually increasing prices to match, this place does not live up to the moniker. In particular, as a customer of the Allen Spa I have never understood why the spa did not have it's own bathroom facility. Massages, facials, and hair appointments frequently take a while. It is reasonable that someone would want to use the restroom before, during or after a service. The idea that you have to walk across the entire facility to the locker rooms for their 5 aged and sad looking stalls in the ladies locker room seemed ridiculous and potentially embarrassing. So the "brilliant" answer was using the much closer "family" bathroom in the "family" locker room. That was workable, but certainly not a great answer. And now they have decided that Spa clients are no longer allowed to use the "family" bathroom. I do not know the real reasons why, but I assume it has something to do with not being a "family." Locked out! So we are now fully expected to trek our foiled, caped and oily bodies across the very large and very public facility to those previously mentioned locker rooms. I know of no country club that would expect its members to parade around in such a manner, nor inconvenience their hard working stylists and therapists with a bathroom so very far away. I really wish the Lifetime would fix this situation. It makes visiting the Spa stressful rather than Zenlike and peaceful....which is how a spa should feel.

I will NEVER go to this location again. If only the the rest of the staff was as friendly as the…read morefront desk staff. I trained with Anna Hubbard and honestly she is probably the rudest person I have ever came into contact with. She didn't pay attention to me while I was performing an exercise, she made rude and amuse comments about OTHER members (almost making fun of the way they were exercising), and she had this whole attitude towards me like she was BETTER than me. I first thought it was my imagination but after speaking with several other members regarding my experience they only CONFIRMED my HORRIBLE experience. I never give bad reviews but after almost leaving in tears because she commented on my weight and how there was no wonder why I am the size I am, I will NEVER be visiting this location again.

We had fun Here is what could improve…read more 1. They did not let us bring our football 2. They overreacted when they saw a bloody handprint Here is what is cool 1. A Kona Ice truck is there 2. It is very fun

Child care is negligent. My three-year-old child was locked in a bathroom because he had had a…read more"bathroom accident". The door was shut and employees were not anywhere near the door. Just left him screaming for 15 minutes!!!!!! They couldn't find me because the information about where I would be working out was on his sticker, which was LOCKED IN THR BATHROOM WITH HIM!!!!! By the time I got to him, he had no idea why he was locked in a bathroom all by himself. He was SHAKING and hysterically crying, snot everywhere, and so confused and scared! I am absolutely appalled that they could do this to a 3 year old child. He had absolutely no idea what was going on. What if there had been a fire? Would they just leave my child locked in that bathroom? What if he had fallen down? Would they just leave him by himself bleeding until they found me?! I have no confidence that Apex Center can take care of children after what I just saw. I will be reporting this to the state. Absolutely negligent! I would never recommend the Kid Care here. Absolutely appalling. He has not stopped crying and has snot in his hair, and in his eyebrows from being left in that bathroom scared and alone. He was shaking and screaming with snot falling to the floor --- that's how I found my baby! No workers near the door, no one checking on my 3 year old! I am appalled and my child was traumatized. Childcare should not be offered here if this is what they do to 3 year olds. Reporting to the state.

Morning crew is always amazing! (5-7am) Always super clean! Drew is awesome! They are currently…read moregoing through some wall paper renovations, but they have done a great job keeping functionality of equipment going!

Love this new location in McKinney. I like how it stays so clean and machines are always available…read more The staff is very friendly and informative and there's always someone there. They have the red light booth as well as tanning booths and there's a choice of hydromassage or massage chairs.

So torn how to rate them because I love the idea of the place, but it's just so filthy. I've seen…read moreso many reviews of how clean they are, but in my experience, it's the dirtiest gym I've ever been. I see some of the trainers push around a mini dust buster or use dirty, dust coated dusters pushing around more dust and dirt, but I've never seen anything be sanitized or any cleaning products come out. The corners of the gym and the bottom of every machine are coated in dirt and dust. The sign in desk is always coated in a layer of dust. They don't even bother to turn on the fans anymore because they are so dusty. I mean COATED. Speaking of fans, it's always boiling hot in there. It's uncomfortable. They need to spend a little money and have the place professionally cleaned minimum once a week. All other gyms I've belonged to hired DAILY cleaners. I don't think once a week, especially when they're only open 6 days, in a building where people sweat and touch things all day, is asking too much. They also need to get rid of their (basically empty) glade plug ins. Somehow the gym rarely smells, which is great, but those plug ins emit VOCs and are terrible for your lungs. That's the last thing you need to worry about in a gym where breathing is key. And crank up the AC year round. I know it's expensive, but that's the nature of the business. I wish they had a few more machines, but for the size of the place they have a nice set up. It could be a great little neighborhood gym. I enjoy going, I'm just always worried about getting overheated or sick. They have a good thing going here. Everyone is nice and respectful. Just needs some TLC.

NRich is just perfect for me. Other larger clubs in the area are truly a rip off…read more I have been working out with Jonathon for almost seven months. In addition to the treadmill for 45 minutes, I am also working out with weights. Jonathon is a very methodical trainer. We get a lot done in those 30 minutes of weight training. Jonathon is an excellent communicator. He enjoys talking and making sure that your form is on par. He genuinely cares about his clients. The gym is very adequately furnished. The price of membership is very reasonable. I believe it is only $20 per month. There are no children allowed in the facility. I will continue to come here six days a week and train. Since starting, I have lost over 60 pounds.

I'm giving them 1 star because trying to cancel this gym membership was absolutely ridiculous. I…read morehad emailed this location in October saying I want to cancel my membership never got a response. My husband went in to cancel it for me and he talked to Brandon Thurman and he said that this location isn't my home gym and couldn't cancel my membership. I called all the other locations and they are said this location was my home gym I called corporate and they also told me that this location was my home gym so l called Brandon Thurman AGAIN and he said that he couldn't cancel it. So my husband went in and talked to Brandon Thurman a 3rd time and now magically he can cancel it??? He lied twice saying he couldn't cancel it. I had been tryin to cancel my membership for a MONTH absolutely RIDICULOUS!! Everyone else was always super nice. It's unfortunate that we only communicated with Brandon.....

Brandon Thurman is awesome. Helped me a ton! Very responsive, dedicated and truthful. Helped me get…read moremy life right

First time taking this class today and I already know I'm gonna have a difficult time getting out…read moreof bed from being sore. Love it!! Looking forward to my second class later in the week.

Visiting from Houston, TX and was so impressed with the studio and classes! Extremely helpful…read moreinstructors that gave a killer work out. Front desk attendants were also very welcoming and friendly. Will be back next time I'm in town!