I've been bringing shoes here for a while now and this place is the real deal. He isn't cheap, but you get what you pay for, and the work is amazing. Resoles, heels, refinishing, everything comes back looking better than I expected. In my line of work I'm picky about craftsmanship, and this is one of the few shoe repair shops around that actually earns the price. Highly recommend! read more

McLean Shoe Store & Shoe Repair - Wall a famous customers - Shoe Repair Near Me - Mc Lean, Virginia

I googled a shoe repair shop for heel repair. Came across this shop tha been open for years in the Mclean community. First impression on today's visit; The owner is impressive at multitasking, smoothly handling the customer before me while handling a phone call. His expertise showed with the intake of my shoes for an easy repair. While return for a pickup after the holidays. Great first impression read more

I have been thoroughly impressed with the quality of workmanship at this shop! Let's keep supporting local businesses!

This is the best shoe (and purse/belt/etc.) repair and shine shop in the area, hands down. Murat is an honest, hard-working and skilled repairman who operates his business with respect, dignity and kindness, and always gives a fair price and top value. He delivers when he says he will. read more

Only place I trust for Ferragamo shoe repairs or maintenance. The owner provides excellent service as well.

I was so disappointed with this place after reading all the great reviews! I went in about six months ago with multiple pairs of shoes that needed some TLC. I was told that my "expensive" shoes couldn't be saved, chided for buying them (I had no idea they would have issues so quickly) and told that they would cost hundred of dollars to fix. As for the other two pairs, he told me "I am very busy--I don't have time." Which is ok--if he can't take new customers, I understand. But he was very rude about it. I actually would have given him the first pair, despite the expense, but he was so curt and gave such confusing explanations that I just left. In the end, I found another cobbler who was able to fix all the shoes with no issues and at a very affordable rates! I will leave a review for them soon. read more

Repair required: Re-sole ladies quality suede loafers. All he did was stick a rubber strip on the bottom of the leather soles which started peeling off almost immediately - for $138! Very expensive for what was done and did not re-sole the heels; poor quality materials and workmanship. Will NEVER use again. read more

My new shoe repair store! Quality work, reasonable time to repair and fair prices. They repaired a pair of my husband's work shoes/heels and were very happy with the work. I'll definitely bring more leather items to be repaired again. read more

I think the work done by the marvelous owner of McLean shoe repair is second to none! He is highly oriented to the perfect fix; high quality; and I feel his prices are fair. My better shoes all deserve vibram pads on them to protect against the elements Good shoes last so much longer with the proper care. Highly recommend him! He also restores worn areas to look like new again. Julie Williams, Arlington, VA read more

Murat, the owner, is very knowledgable and professional, courteous and efficient. Provides a valuable service to the community and has been here forever. Highly recommend for any repairs and he's especially good for super high end items! Thank you for all you do! read more

If you don't care about how much you spend on a minor shoe repair, then this is the place to go. The gentleman who owns and works at the shop is a true professional does great work, but it is extremely expensive. read more

This is the finest shoe repair expert in the entire WDC area! The owner, Murat is a world class craftsman. His expertise, integrity, and effort to help his customers is truly remarkable! Phil Rosenberg McLean, Virginia read more

I went in on October 25th, 2023 to get a pair of dress shoes shined. I walked in and was immediately greeted by the owner (I assume the man working in there is the owner). I told him I wanted to get these shoes shined and he said it would take about a day since they required two different polishes. I came back on the 26th and when I picked them up, they looked like brand new. I couldn't believe the quality of the shine. For my pair, it was $40. Overall, a fantastic job done and I will be bringing more shoes back in the future to get shined. read more

I dropped off a pair of 27-year-old low quarters to get the heels replaced. I picked this store only because it's close to some of the other places I go regularly. I'm glad I didn't read the reviews! My experience was great. I dropped off the shoes and told them I'd be back in a week to pick them up. A week later they were ready to go. The work looks great and the shoes were shined as well! read more

TOP QUALITY SERVICE! Old world customer service / care / craftsmanship. I have been having repair work done at McLean Shoe Repair for over 20 years. Coming out of Covid, when they were shut down, I needed a pair of shoes resoled and went in again - they are back and better than ever! This shop is a local treasure and a vital asset to the people living in and near McLean. read more

This firm is honest, straightforward, and reasonable. I bought some shoes which fit too tightly but which I really liked in the hope of having them stretched and was told "save your money, if it does not fit well return it." Sure enough, upon closer inspection, it was a woman's shoe and it could not have been stretched to fit me, a man. read more

I took my loafers in to get resoled (hopefully) since there was an actual hole in the sole of the shoe. I wasn't even sure they could be repaired. Anyway, I just got them back and they are literally as good as new, except I don't have to break them in again!! I am very grateful I decided to take the chance to have them repaired instead of throwing them away, but good shoes are hard to find. I also love the fact that they are extremely knowledgeable about shoes, materials, and their craft! Thank YOU!! I HIGHLY recommend!! read more

This place is amazing! My husband is very loyal to his shoes. To the point that they disintegrate before he will get a new pair. He has a very good pair of boots that were starting to fall apart - the nails were coming through the heels - and he asked me to get them fixed. I didn't think it was possible, but McLean Shoe Repair made them look good as new! The gentleman also told me they did not need to be completely resoled, just the heel, so he was fair and honest! When I picked the boots up they were shined to perfection and looked like new boots. My husband was thrilled. I will go back to McLean Shoe Repair for any shoe or leather needs for sure. What a great find. read more

Careful, "old world" craftsmanship here. I have several pairs of Alden shoes, calf skin and cordovan, which I have entrusted to Murat over the years, and he keeps them in tip-top shape. He is one of those craftsmen whom I can't believe are still around. He's the best. read more

I'm very satisfied with the quality of my shoe repair. Unfortunately, my dog chewed the ankle strap of a pair of shoes that I was planning to wear to a special even soon. The repair made them look as good as new! Great service! Thank you! read more

Walked in late with a broken heel that needed immediate fixing as it was the only pair that went with the suit I had with me for my presentation the next morning. Fixed perfectly --thanks ! Highly recommend ! read more

I have taken three pairs of designer shoes to Mclean Shoe Repair and all were repaired well. Very friendly and knowledgeable staff. I highly recommend this business. read more

Customer Service poor. Complaining about nothing! Not up to date with inventory for me to purchase. The deal breaker! Real Facts....

Very professional. Great customer service. Very knowledgable. I took my boots in to get heel replaced, My wife's handbag and 3 pieces of luggage all done at a great price. Highly recommend this business. read more

I dropped off a pair of heels to have the bottom of the heels replaced. When I picked it up one heel was good and the other looked all chewed up. The owner said he could not help that - the rubber comes that way from the company. Umm well the other heel he replaces looked fine. He then stated 'if you have a problem bring it back'...ugh there is a problem. Needless to say, I won't go back. I will attach the picture. read more

McLean Shoe Store & Shoe Repair - Right heel was good, left heel terrible - both replaced at the same time. - Shoe Repair Near Me - Mc Lean, Virginia

Great work on shoes. Horrible customer service. With Zero phone call or notice (shop has my cell phone number in CRM), owner donated $ 650 Gucci shoes. Was a long time customer of 15+ years - Not any more. read more

McLean Shoe Store & Shoe Repair - Great work on shoes, horrible customer service. W/ZERO phone call to pickup shoes, owner donated shoes. Was customer 10+ yrs. Not anymore. - Shoe Repair Near Me - Mc Lean, Virginia

I brought a pair of shoes here to be repaired. While the two gentleman were nice and offered a discount because of the "government shutdown" they barely did anything to them. The sole that was replaced was so different that I had to take the shoes to another repair shop to undue that and fix the actual issue. read more

Too bad I can't give zero stars. I don't know how it is possible that this place is in business. I brought a $75 pair of kids shoes in to be fixed, he said he only works on shoes that cost $400 and up. Pointed to a piece of a heel stapled to a shelf with $40 written on a chunk of cardboard. This was his notice that he did not do repairs under $40. Terrible, condescending, unprofessional. read more

Had cowboy boots resoled. He asked me how much the boots cost me. I can see how some people may find this rude, but it's actually refreshing that he was honest. If the boots are cheap they aren't worth repair. He fixed them on time and as promised. I'll go back next time they need work. read more

Dropped off a pair of shoes before work and picked them up after! Had the heel fixed and they did a wonderful job. Try them out! read more

Excellent craftsmanship and service. Have been going there for decades for shoe and bag repairs and am always extremely satisfied. I highly recommend this store. read more

Brought in my flat leather soled Prada sandals to be repaired. The leather soles had separated and needed to be reglued. I've had this kind of work done in other cities including San Francisco and Manhattan. Did not bother to get pricing, expected a bill around $30. Wow. $120! Plus, he added rubber half soles I didn't want and the soles aren't evenly glued back together correctly. There are gaps. read more

WARNING: READ ALL REVIEWS BEFORE VISITING THIS SHOP!! I should have read the reviews first. I want to support local businesses but all the previous one star reviews are more than accurate. I got heels and soles replaced and the shopkeeper convinced me to also have rubber sole covering added. I did not ask the cost as I've had lots of shoe heels replaced before and just assumed his pricing would be in line with others. NO!! He charged about twice what the shoes cost brand new. Even the tins of shoe polish he was selling were far more than next door at the CVS. I should have just left the shoes there. Then, when the the charge came through on my credit card was 6 times the actual charge. I complained to the bank and a retroactive credit was applied to refund the overcharge. Had I not checked my bank statement carefully I would have missed this. It gets worse. Ten months later, the rubber sole cushion I paid extra for is peeling off and I discover that the original soles are still there, never replaced, with the hole and all!! read more

I wish I read the reviews before I went there. Overpriced and shoddy work. My ugg slip ons needed an arch pad and he couldn't get it right. He said he will put the pad under the original pad but he didn't and he patched a bit of pad ON TOP (of the original padding) in the arch area which made it uncomfortable to wear. I returned to have him redo it, it's so bad that it's now way uncomfortable because the pad is partially sticking out from underneath and I can feel every bump of the edges. Dried glue added to the problem. Do yourself a favor and don't come here. For $45, I was expecting flawless workmanship and no such luck here. Customer service is bad too. He kept saying $45 is not a lot. I was willing to pay $45 because I thought he would do a good job. I'm going to file a complaint with BBB. I did not only lose $45, my shoes has become unwearable. read more

McLean Shoe Store & Shoe Repair - Shoe Repair Near Me - Mc Lean, Virginia

Over priced and dishonest! Very disappointed! I took in a pair of cowboy boots to have non slip sole added. The employees persuaded me to get a different sole than the boot company recommended. He told me since I was a first time customer I would get a great deal. He wouldn't tell me the price upfront just that I would get a great deal. It ended up costing $115. The other quote I got was for $70. When I let him know I was disappointed he told me to go somewhere else next time. Well, I will....if I ever need to have shoes repaired. read more

Terrible service and shady business practices. I went in and asked for a thin sheet of rupper material to be applied to the bottom of two brand new pairs of Allan Edmond shoes. He rushed me through our conversation and told me he would make them better. The owner has a thick accent that he uses to his advantage. Instead of delivering what I asked for he replaced the entire sole (again, brand new shoes) and put on a custom rubber sole which he claims in imported from France. This was not what I asked for. He charged me $145 per pair of shoes for this service. When I told him this was not what I asked him to do he became very defensive and argumentative. He fancies himself as an Artist I believe. Would never go back. The owner is rude and elitist in his tone and service. read more

Avoid this shop. They do very sloppy work. I had a pair of Dansko's for which I needed heel taps (usually $10.). This shop insisted that I needed entire rubber heels (3/16 thick; $40). I was in a hurry, so "OK". My shoes came back with shorter heels. They had sanded down the heels about 1/2 - 3/4 inches and added the rubber heel pad! And, one of the heels was crooked, meaning the instep side was shorter than the outer side. So I could be rocking side to side with each step. Lastly, one heel was 1/4" shorter than the other. I took them back, got a "oh yeah yeah yeah... we'll have it all fixed up......" very curt and dismissive. After this servicing, my shoes/heels were now both 3/4" shorter and the one was still crooked. I basically had to throw out the shoes. That's $40. down the drain, a good pair of shoes ruined and an additional $110 for a new pair of shoes. Please find another shop!! read more

This place is a joke. I asked for an estimate to have a Frye boot resoled with leather. The guy asked me how much I paid for them. They were originally around $300 and a few years old. To have ONE shoe resoled with leather would be $200, with rubber would be $125. I was pretty skeptical so I called the Frye Company in Georgetown and asked them how much it would be to resole one boot with leather-$40 for rubber and $50 for leather. The short of it, this place is a scam that caters to the rich people in McLean. read more

Can I give a business 0 stars? If I could, I would. My husband dropped off a pair of my boots that needed new heels. It certainly never occurred to me that a simple repair could cost $92! When I mentioned that the price was more than the value of the boots new, the shopkeeper threw what can only be described as a temper tantrum. He told me not to pick up the boots if I didn't like the price and flung them into his trash can while screaming at me that the cost of a repair is the same regardless of the cost of the shoe. Well yes, but that doesn't explain how he justifies that price regardless of whether it is Louboutin or Steve Madden. read more

I'm surprised at the bad reviews here- I was greeted with a smile when I walked in. I asked the gentleman at the desk if I could have my shoes stretched, and he very kindly explained that since they didn't have zippers he wouldn't be able to get the stretcher machine into the boot. Very informative, and he gave me a nice smile when I thanked him and left. I prefer people who get straight to the point instead of trying to keep my boots and pretend they tried to do something and charge me, instead of just saving me time and letting me know what can and cannot be done. And he was nice about it. I recommend this business for honest opinions and friendly service. read more