HORRIBLE customer service!!! They forget very quickly that the person on the other end of the phone is the reason they have a job and get a paycheck. Without your customers you'd just be a parking lot full of cars. Remember that the next time you think it's ok to tell a customer they're waisting your time. read more

They treat customers like trash. They need customer service training.

Cars come with warranty which is good took my car out to there shop in forthworth I drove from Rowlett car was having problems with ac /heat which they did fix an had to pay a deductible so as I'm leaving the place I realize my steering wheel is up side the alignment is way off did not have this problem when I drop the car off so I made uturn right back to the shop they denied touching it are missing with it said they have no idea how that happened an they want fix it I recommend you never take you car there it will not come back the same came to get one thing fix now have to get something else fix an warranty dose not cover please don't go to them are trust them with ya car read more

They Decided it was OK to sell a used car with the driver's side seat that wasnt even properly secured. The bracket finally gave out leaving it unsafe. After speaking to the warranty company they were even surprised that the dealership wouldnt take responsibility and do the ethical thing and replace it for my safety since it is not covered under warranty. I would not feel safe having even one of my children buy a car from them. I don't even know how they sleep at night read more

They suck!!!Thanks can't wait a couple days for their payment and I want to come get the car and we just got it that's bullshit I would never ever send anyone to hear establishment I'd rather go to Clay Cooley Kia and send someone to you all read more

This company tricks you by offering u to pay half of the downpayment then they repo ur car during rhe night taking whatever u have in ur car and keeping your downpayment . when u call. They are lime you only paidhalf of downpayment. Dont be stupid. If it sounds too good to be true!!!IT USUUALLY IS !!THEY TAKE UR MONEY AND STEAL UR CAR LEAVING U WITHNO WAY TO GO TO WORK WHICH CAN COST U YOUR JOB. THESE FOLKS ARS SORRY read more

Do NOT buy a car from here! Customer service is terrible and I was only 2 payments behind when they took my car. The GM knew my situation and was still not willing to help. This is place is apparently for people with bad credit and help when they can. At least that's what I was told when I bought the car. They also over priced the car and payments were outrageous. The GM texted me the day after they took it asking if I still wanted my vehicle. All the while texting me the day before acting like he was going to work with me with a tow truck already in route. Again do not go here to buy a car! Absolutely awful. Oh and they don't have a place on their facebook page to rate them. Hmm...wonder why that is?! read more

What a great experience I had here at MCMC. Very easy smooth process purchasing my car. No pushy sales folks. Will do it again.

Having credit issues makes trying to get a new car a serious ordeal. Austin and Ray at MCMC on Belknap were friendly and not at all judgemental like the salesmen at the other places I went to. The process was easy and fast and they were honest about what I could afford. The selection was incredible and all were newer vehicles with warranties. I recommend MCMC, especially the Belknap location, to anyone that wants to buy a nice car from nice people. read more

We bought a car a month ago and the check engine light just came on. They gave me the typical run around of " we can't predict the future, take it to our service department and pay the deductible to find out what's wrong". Horrible customer service. Save yourself the headache and shop someplace else. read more

Although they can get you in a car with no credit or bad credit with a massive amount if money down, if you become 2 days late they start with the phone calls and when you do talk to someone they are extremely rude! I had insurance on my car, they added theirs anyways even with the proof I had and it took 2 weeks to get them to take it off! Mind you I got this car for my daughter and she is making the payments, she is starting a new job and I agreed to help pay her car payment this week, the payment are due every 2 weeks by the way, well I am 4 days late on the payment because of my pay period and the girl just told me because I am behind they have to remove my automatic payments because Thats their policy. I already stopped the automatic payment for this pay period because I knew it would be a few days late! Its aggravating to have to go in there and fix it! She was again rude to me, same girl every time too! I can't stand their customer service! They need people in there that actually like their job! Steer clear if you dont want these issues, because they dont care! read more

Be smart save your money and buy a reliable CASH car. Financing a car is not a smart option especially through MCMC. Don't do it!!

if I could give this dealer "no stars" I would! I bought a 2013 Chrysler 200 with 74k+ miles at their Arlington location. I went to them after being turn down at another dealership and the fact that I was in dire need of a car. Spoked to Dave. Only nice thing I can say about him was that he approved me for a car. The worst part is after I picked out my car he told me the price was $14,995, but it was listed for 13,995 on their website. I didn't bother to argue about it because I was just happy to get approved. But, then he tells me that in order to get my payments 30 dollars lower they needed my bank debit card so that they could automatic withdraw my payments when it was due. On top of that they financed my payments at $477/ month for four and half years, and said that it would've been higher if I had not chose to get the automatic withdrawal. I was so pissed! That's nearly nearly 4 times the amount of what the car is worth! I went on and bought the car because I was in a bad situation. I would never recommend anyone to this dealer. Normally I would've have read the reviews or researched other dealers but I had no time. I didn't see the reviews of MCMC until a few days after I purchase and I must say all the negative ones are true. BEWARE of this one folks! read more

During the pandemic I had gotten sick and was in the hospital hooked up to a ventilator receiving medical treatment for a month due to asthmatic complications from Covid19. I recieved a text from them on March 18th stating that my account was past due $264. I did not receive this text until Monday April 13th after my vehicle had been repossessed due to non-payment. I was unable to contact MCMC because of being intubated due to asthmatic complications from the Corona Virus. I was released from the hospital on Sunday April 12th at 6:37pm. Checking my cell phone or email was not important to me considering I had just beaten the odds of surviving something that hundreds of thousands of people had not survived. I had gotten an email from them on March 24th while I was in the hospital that if we made a payment towards the balance that they would defer a payment. I had asked a family member to pay my bills for me since I was in the hospital and they had used the wrong account to pay my car note and the payment, unbeknownst to me, was returned by my bank. I later received a text message stating that on March 25th i was $264 behind on my car payments. Note I read this after my car was towed on Sunday, I was still in the hospital when this text came through. I attempted to email Ray Lloyd at MCMC and after 4 or 5 emails stating that I was sick and that the tow company had towed the vehicle illegal (breaking into a locked and secured gate on public property without a court order or my permission) that I was going to go ahead and pay the balance by borrowing money from family in order to do so. Well, after stating I was going to pay the balance I finally recieved a reply from Ray Lloyd stating that the balance was now $1124.86. First I've heard of a debt going from $264 to $1124.86 in 48 hours. I had not realized that I had a returned payment bc I was in the hospital. I wish that MCMC had waited until they spoke with someone about my account and maybe think about the fact that the reason I wasn't answering the phone might be due to something beyond my control. Especially with everything going on now. I've always been in communication with them if I was going to be late on a payment, and I've always been available to them when they called. I know MCMC knew I was in the hospital bc I had spoken with one of their collection agents while i was sick and told her I was out of work and sick and that I did not know when I was going to be able to make the payment. I wish MCMC would have considered that maybe I was apart of this global tragedy, and fighting for my life. According to their new policy in place that since they were deferring one payment if one payment is made that the balance reported on my account would automatically would be cut in half. I pray that MCMC can find it in their heart in the future to be more empathetic towards their customers and more conscious of global tragedies and how they effect people. I also hope in the future that MCMC will honor their new policies they put in place in order to assist their customers. In this instance their "make a payment and get one deferred" was not upheld by them. I will hopefully speak with someone in charge in the morning to further rectify this issue. read more

MCMC Auto is not a dealership I would refer my friends. On September 12, 2014 I paid my final payment... As of today 60 days later I have not received my title. I contacted the finance department on 11/5/2014 regarding the title I was told by a manager it would be mailed on that day which was 11/5/2014. However I realized today a week later I still do not have my title and I called today and I was told it would be 90 days before I received my title. My final payment was not with a check it was paid as I pay every month and now I'm being told they are holding the title for 90 days. The payment cleared my bank within 2 days and I'm told you can not release my title for 90 days... If you have my money I would expect to have my title in hand. read more

DO NOT buy a car from here! They are sneaky and will hustle you. Bought a 2008 Impala from here and like others have said we instantly started having issues with the car. They told us the warranty they boasted only covered very limited things and for them to to check they would have to keep the car ALL day. Told us we couldn't stay at the shop until it was done either. Why so you can have a chance to break something else under the hood? Read the contract slowly and with a watchful eye because they will screw you around with fees. They charged us almost $5300 to finance with them! We also have a 2016 Chevy Colorado and the finance fee wasn't anywhere near that amount. We pay, including insurance, almost $530 a month for that car! And the random fees just keep popping up. Customer service women all speak as though they're bitter and hate their job. Nobody made you ladies work there so cut the attitude! We are debating just taking the car back and dealing with the fees. This just isn't worth it. read more

We were able to look at many vehicles and picked one we love. The salesman was very nice and professional. We are very happy customers!

This place is horrible. They charged my card before our due date and made us overdrawn in the bank. Then when we tried to fix the problem, all the representatives had a fuckin attitude. The most unprofessional service ever. This place talks a good game but in all reality, stay away from this place. read more

Lucas and Rick are two of the best guys I've met in a long time. As salesmen they have stood behind what they've sold. As men they've stood behind what they've said. I definitly think you should see either of these guys for a car. read more