We worked closely with Michelle to determine our best needs and scheduling. Technicians Mr. Cai and Mr. Wong arrived timely and were extremely detailed in their work and had great attitude. Would definitely recommend to anyone looking to install a water softener system. read more

MCS Water Technology - Water Purification Services Near Me - San Gabriel, California

Looking for a Water Softener and water treatment system for our home. There are quite a few options here in the San Gabriel Area. MCS carries the Puronics Water Softener. They came out to my house for free and did a water test and water hardness test and gave me options. I called them yesterday and the system will be installed this weekend. They have a showroom in San Gabriel where you can see the different options and compare. Pricing was very competitive and they have some promotions that saved me a couple hundred dollars. Kudos to Jennifer and the team at MCS Water in San Gabriel. If you are in the San Gabriel Valley and need a Water Softener would call the first. read more

Consultation after a week to determine the installation, good reputation, installed staff is also very professional! read more

MCS Water Technology - Water Purification Services Near Me - San Gabriel, California

This place is a scam. They oversell their products and lie about maintenance needs. For example, their puronics water purifier requires the filters to be changed on an annual basis which is over $300. Then there's a a 4th special filter that costs over $300 in itself and needs to be changed every 2-3 years. We called for filter changes after buying a house that had this system preinstalled and they quoted $300 something for 4 filters but when they came, they said that the quoted price only covered 3 filters and we would need to pay another $300. Completely dishonest people. The house also had a preinstalled water softener system and they recommend ANNUAL maintenance to change out the filter for $400 which is total bs. Water softeners dont need annual maintenance. Scam scam scam. Terrible customer service. Liars. Dont trust them with your business read more

Excellent service. Andy and Jun did a great job. Professional installation. They tackled a special home water system with their expertise. The craftsmanship is top-notch. I have been using MCS water softener for over 20 years. read more

MCS Water Technology - Water Purification Services Near Me - San Gabriel, California

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We have been with MCS Water for a long time. They come to help us with water softener installation. The technician is courteous and get things done without any problem. read more

MCS Water Technology - Water Purification Services Near Me - San Gabriel, California

We are returning customer with MCS . Perfect customer service and technician team , % trustful. read more

MCS Water Technology - Softener - Water Purification Services Near Me - San Gabriel, California

Another happily satisfied Customer with MCS Water company! We requested installation for a Puronics whole house water softener system to address our growing hard water concerns and received the best customer experience throughout from true, experienced professionals in Sales to Customer Service to Installation Techs. Posted a picture post install showing the detail of their work it is simply amazing! read more

MCS Water Technology - Finally! PURONICS from MCS Water - Water Purification Services Near Me - San Gabriel, California

I have been a long term customer of MCS water. Installed a new water softener today and super satisfied with their service. The tech was very nice and professional, was able to answer all the questions. Recommended ! read more

Great service, very nice unit. On time. Professional and clean installation tailored for our home. read more

MCS Water Technology - Great service, the unit works nicely - Water Purification Services Near Me - San Gabriel, California

The service was very good, the employees are very concentrated on their work and their work ethic was high. The products they used were high quality and very new. They listen closely to my questions and concerns and answered with patience. After their work, everything functioned perfectly and I am overall very satisfied with their work. read more

MCS Water Technology - Water Purification Services Near Me - San Gabriel, California

One of my friend installed MCS water softener and RO system so she referrals me to install too. It really surprise me after I use there's no more white stuff on the glasses it take out the magnesium and calcium from the water. And thank you so much for my sales lady Tinny, she explained and gived me a good price. And the technician is so professional too. Highlighted recommend. read more

MCS Water Technology - Water Purification Services Near Me - San Gabriel, California

Had been thinking about a water softener and MCS was recommended to me by a friend. The quotation process was very cordial and I was given options on what might suit my needs. The installation team of two were very experienced and reasonably friendly. The job took about 6 hours, which included the tankless water filtration add on I decided to get. Be prepared for some additional expenses if you have a non standard (aka older home) setup. Overall happy with the product and service. read more

我们一直都使用美净纯水的软水机，今天换了新的，旧的已用了十多年。门店销售服务态度好，上门安装的师傅专业，认真，细心，直推荐! read more

MCS Water Technology - Water Purification Services Near Me - San Gabriel, California

After using the MSC water softener at a friend's house, I felt that my skin and hair were very comfortable. I immediately bought an 8630 model water softener after returning home to enjoy the comfort of soft water. read more

Worst customer service I have ever seen. The ladies at San Gabriel office have no knowledge about the water filter products. They were were reluctant to answer questions nor explain the products. When I asked for a brochure to read read myself, they gave me the wrong one Bumper. read more

Six months in, leaking, again. Phone diagnosis is that the 3 year old main system, not just filters etc. may be faulty and needs a $60 service call, not warranty-able but can be credited to anything needing doing. Turns out to be just the spigot. Again. We just paid $35 for this thing six months ago. So they offer to replace it, but the office wants us to sign away any further warranty so if it fails again, we have to pay for the parts too. It's $55 now btw. In other words another $115 when their $9 (retail, delivered, on amazon) part fails again. I tell the tech to leave. Twenty minutes of bs ensues. Passing the phone around and everyone getting and giving an earful. Ok change the thing, here's the check, with "severance" in the memo space Update: We've been customers for twenty five years. Now I buy and install all my own filters now for $50 and ten minutes a year. read more

Just completed installation, The installation workers were very careful, the water pipes were neat, and they explained to me how to use them carefully. Remember to go to the lady named tinny, who will explain the differences of each machine to you in detail, and recommend the machine based on the situation in your home. read more

MCS Water Technology - Water Purification Services Near Me - San Gabriel, California

So we took apart the filters and discovered one of them had a piece of plastic inside it that prevented water from getting through. The unit works fine now that we found out what they did to our unit. No wonder they said our unit was bad before they even got the hands on our unit last year, as if they can predict the future. I don't want to right out accuse them of planting the plastic inside the unit here. It is all about judgment in my case. This year we bought the filters elsewhere at one six what they charge us for last year. We replaced the filters on our own at a much lower cost. read more

The service is so bad...every time we report an issue about their water filter installed in our kitchen, their customer service just reply that we need to replace some parts to fix (and of course pay more) without any on-site inspection...Recently they asked us to replace the water filter with a new one (charged $139), and the we traveled out of country for 1 month right after the replacement. After we got back, we notice the noise of water filter is so loud and even impact us to fall asleep. Then we called them to fix it, they replied us via phone that some other part we should replace as well...I was pissed off how can you conclude that without an on-site inspection, beside that, why didn't you tell us what else is needed to replace when you replaced the filter. Since it takes time to find another vendor for a new water filtering system, we have to have that noise fixed first, then we ask them to go our house to check, then we got a surprise answer - the warranty is only for 30-days after new filter replacement, but we called them 32 days after installation... they will charge $105 for sending a technician to check. We were never told the 30-day warranty...they never called/emailed back to check the customer experience after installation. I feel their goal is just to make as much money as possible from customer, but they never care about their customer. I regret that I also have water softener installed from this company...what a stupid decision. I will definitely discontinue the service with this company after spend the money for last time to fix the noise. read more

The water quality in Los Angeles is really too hard, and the hair loss is serious. After installing the water softener, the water becomes silky! You must also like the installer, be careful! read more

Well, we've used them and even referred them to others. Never bargained never questioned anything, but they don't keep their words, probably the most unprofessional sales and customer service I've ever experienced. read more

Very bad service and they discriminate against areas with high population density cause no parking space! Very rude! I don't think companies that discriminate against people can survive! This is America! read more

I changed water filters last week by MCS water. Now, the water came out less than two gallon and stop. no more water came out. Before they changed the filter, the water came out over 2 gallons to 3 gallons. I called their service Dept and they said, if they send the tech to fix it, will charge $75. Their tech messed up my water system and did not want to fix it. This kind of company with bad service, i do not trust any more. I will tell all my friends, do not trust MCS water. read more

Yesterday. the guy came to change the filters, after changing, it became worser, I call them, the sales lady transferred me to the customer service, the lady said you need to wait for three days, if it still not good, then call us! Before changing it was 44 degrees, after changing it was 51 degrees, today it turned out 118 degree! How will I drink water for this three days?! They just want to sell another part to me & earn one more time of labor cost! What a worse company! I will never ever go back to them! read more

Horrible customer service. We received a charge of $70 that we had a question about. Called to inquire. The woman we spoke with sighed twice, as if even the basics of customer service was too annoying for her. We confronted her on her sighs, and she didn't really answer. Decided right then and there to cancel our service, and told her so. Life is too short, and money is too valuable, to waste on stupid businesses. read more

Really bad customer service. The technician was super loud and sounded annoyed when replying to our questions. Literally could hear him from the other side of the house. But the worse service was from the ladies in the office who call us. They called us before our scheduled appointment time and very rudely said "are y'all home" like sure you want to make sure your technicians don't come to an empty house, but then you should be sending reminder calls a day before. Also, so what if I'm not home before my appointment time? As long as I'm home when the technician is scheduled to come all is well... the customer service ladies really need some training on what customer service is... they don't sound like they know - and they don't sound like they care much about their job, their company, or of their customers. Tragic read more

Review the photo I attached and double check your installation. MCS bypassed our membrane and one of the filter in a loop. If your unit is installed by MCS, check to see how long it fill up standard 4 gallon tank. If a complete drain of the tank takes about 10 15 min to recover to full pressure, chances are your membrane has been skipped by mcs. A normal complete drain of 4 gallon tank should takes about 2 hour to recover to full pressure. This is not the best way to test as water pressure will vary from location to location but it's just a quick/easy way to detect installation fraud/incompetence. read more

MCS Water Technology - MCS bypassed membrane and one of the filter. What's the point of installing this system? - Water Purification Services Near Me - San Gabriel, California

My uncle referred me to this place, as he paid $329 for his system. When I walked in, they tried to upsell me on the $600 model. When I asked if there was a cheaper system, she then brought me to the $500 model. She then sat me down and answered not one but 4 phone calls in front of me. I'm not sure why the other 2 associates weren't able to handle the call. I informed her I could return the next day, and that's when she asked the associates to finish that 4th call. Associates looked miserable, as if this was the only job they happened to fit them at this stage in their life. They were instagramming. I was dressed down that day and not in my business attire, and perhaps wasn't taken seriously. Overall- not impressed. read more

Last weekend, I found out my 5 stage reverse osmosis system was crapped out, is been using for eight years already. So I called my former water purification company, but the technician said all their installer were booked out, I need to wait some days for them to come. That means no clean water for whole weekend ? Hell NO ! Lucky I was with my friend George, he recommend me to try MCS, because MCS is open available 7 days a week , 365 days a year. After I called to confirm they are still open on Saturday, George and I go straight to their store. The sales consultant is a very friendly, knowledgeable and professional lady. No sales pitch at all. After I told her what my water system issue is, she was made sure to answered all of my questions I had before recommending any products.She explained to me why my RO system was clogged and cropped out is because my system hasn't change filters for quite a long time (5 years) it should normally change filters and membrane every 3~4 years. She can quote me for an extremely great price to replace a brand new 5 stage reverse osmosis system and let the installer finish the job in the same day. I was very doubt about what she has told me(because that's the first time we meet) so I decided to made some calls to other companies quotes to compare. And surprisedly I found quotes from other companies almost double her price or triple the time. So I decided to install a new one with MCS. read more

This is the WORST company EVER! I would give them zero stars if I could. The office people always try to convince us to change filters when their own technicians tell us it's not necessary to change the filter yet. We were just told we need to change the entire system otherwise they won't take responsibility for leaking after they change the filter. Why should I be forced to update the system when there're no issues with it now??? If the system leaks after they change the filter, they should take responsibility for their work. This company is unprofessional and has NO integrity. read more

Technicians aren't always professional, courteous, or even competent. But if you call their office right away, customer service will make things right. read more

I am a return customer for this place, 2 weeks ago My dad and I walked in to purchased the water filter for home filtration system, they asked us to provide photo, and we went home, and went back, that lady gave us the filters, stating no refund, no exchange, we feel it's fair! And during the installation, one if filter is not the same, (same size, different flow,different looking), so we went back to the store, and explained to the lady, but we were declined for exchange for the right part, saying it's not their fault giving us the wrong part, and asked us go back again to talk with the sales lady tomorrow, I stated that due the fact the kitchen was in a mess, and we can't wait til next day, the lady was simply saying " So? That's Not my problem!" Will NEVER go back this place again, and future water filter shopper please BEWARE, go shop else where, or you will regret! read more

The technician from MCS came by evaluate my house for the water softener system and drinking water system. He was a bit surprised to see where the water line was located, but he explained to me in detail what he would need to do and to contact the office for an updated estimated. read more

This company is very untruthful with their billing. They will give you one price and bill you differently upon installation. After I questioned them about the discrepancy... they only throws the problem around and gives you many different excuses, after about an hour still no one could straighten things up.!!! Will NOT recommend using them, their dishonesty makes me wonder about the true quality of their products. read more

We got a call from the company today to explain the situation. I am satisfied with her apology and friendly attitude. This shows the company cares about customers. Good ending. read more