There is nothing good about having to get an MRI, but the staff here does an amazing job helping me…read moreto stay at ease during this. It was a little strange going outside the building to their current "mobile MRI trailer". This is due to some upgrades being done down the street. Once again, the staff does a great job even with the mobile unit.

A very caring and kind group of medical workers. The facility is beautiful and very well organized…read morew plenty of parking. Easy check in system. Test completed on time without a glitch which was so welcome since this was try number 2 for the MRI. Grateful for these health care workers

I am sad to give this review. I have been coming to this location for 6 years. I loved it and the…read morestaff was more empathetic. This time around not so positive experience. First off at check in I was caught off guard with the payment upfront and made me feel like an idiot. I did receive a text letting me know that a payment would be required but no actual amount, hence not prepared to pay several hundred dollars. The front desk person kept on repeating - well, you were sent a text and it was opened. Yes the text came through but again not even an estimate amount. So I was prepared to pay the average copay. Second - when I was called for my imaging, I was being questioned over and over as to why was I getting those images. Listen I'm a patient and my doctor ordered what she ordered because She felt that was importante to get looked at. I'm a patient not the medical professional. if they have issues with my imaging order then contact my doctor. I pay a lot of money every month for private insurance so just complete my medical doctor's order and don't make me feel awful for being there.

Very well organized. Easy to schedule, quick on the results. Staff was professional. I felt very…read morecomfortable getting an MRI at this location.

My review is going to encompass the experience I had with SimonMed as a whole, which was less than…read moreacceptable. My gastroenterologist scheduled a CT scan with and without contrast, with oral contrast as well. Joy! I hate having CT scans done because of the dye...and the oral contrast always upsets my stomach. They put sorbitol in that stuff and I have a sensitivity to sugar alcohols. Anyway, when I scheduled the appointment, they told me to arrive 15-minutes before my appointment, bring my insurance card and ID and to drink 32oz of water within one hour of the procedure. I received a confirmation phone call the night before the procedure once again informing me to arrive 15 min. prior to the scheduled appointment time. Also, when I scheduled the appointment, the agent I spoke with created a new SimonMed account for me instead of using my existing one. My existing account is under an old email address and because the lady set up a new account with my new email address, it won't let me change the email address on the old account. It also won't let me log into the new account. I called and no one seems to know how to fix this. One agent told me that they sent a request to have the accounts merged, however that never happened. Super frustrating! When I arrived at the facility, the lady behind the counter said, "Were you aware that you needed to be here one hour before your scheduled appointment time?" I explained that the scheduling department (based in India) told me numerous times that it was 15 min. Then, she said the CT scan was going to be over $470. I had called my insurance company prior to the appointment and my insurance company said it was going to be $160-$170. I explained this and the assistant said she'd resubmit it to see. After about 10 min. the bill was somehow reduced to $169 but then they charge a 3% credit card fee, which I found to be ridiculous for a medical facility to do this. As far as the care quality goes, it was just ok. The technician was super nice but she missed my vein when doing my IV and then dug around for a little while with no success...then she restuck me in almost the same spot, which was a little on the painful side. I hope this is the last time I have to have a CT scan and the last time I have to deal with SimonMed. The quality of service regarding scheduling has really gone down hill and the insurance billing seems to be a big question mark. Why was I going to be charged over $400 at first? If I didn't question it, I would've been on the hook for this. I bet they would've never sent the claim knowing they over charged and would've kept my money.

My appointment was at 4:50, and I arrived at 4:55. The technician had already left. Not even having…read morethe patience and courtesy to wait five minutes? That's ridiculous. That's not how you treat people who are seeking a health service.

Did their job well. I got in much quicker than I thought I would…read more MRI was simple Enough

Call the number to make an appointment you can't make an appointment for an x-ray I guess, so I…read morewent to the location got here at 11:40 AM. It is now 1251 and so have not been seen for the x-ray after the lady told me it would only be about 45 minutes., Well now it's 1257 so clearly not gonna make my meeting, as a receptionist set up there and just laughing there's nobody else up here in the lobby, other than me what the fuck I'm sure everything else for everybody else to blame it. All medical care is getting worse and worse nobody truly actually gives a shit.

Solis is great! They always get you in and out quickly. They help you with your paperwork. Great…read moreoffice staff.

I called to reschedule an appointment and the person that answered the phone was very short, in a…read morehurry and could not wait to get me off of the phone. She made that very clear, as she didn't want me to ask any questions at all and spoke so fast that I could barely understand what she was saying. She acted quite perturbed when I asked her to repeat what she said to be able to get the appointment information straight. Generally, when I have gone into the Chandler office the front office people have been nice, but every time I call that office whoever is answering the phone has absolutely zero clue of how to provide quality CUSTOMER service. They don't even provide adequate CUSTOMER service. I know that they have to get the job done but maybe trying a bit harder and even faking being just a bit friendly with the person calling might be a thing to think about? Perhaps these people need to find another way to make their living, as providing quality CUSTOMER service is obviously not anywhere near the top of their list of priorities. It actually seems like it is at the bottom of their list of priorities. Do these folks ever think of what the caller may be going through as in worried about possible cancer? Overall, the experience at this office has declined over the last 6 years, especially after they moved from their original smaller location in Chandler to this new larger office complex. I believe that at that time there may have been a change of ownership or at least a change in how they do business and it hasn't been for the better. I had a biopsy performed at the new/present Chandler office a few years ago and I ended up passing out after they began the procedure as I could feel pain as soon as she started the biopsy. After I came to, I couldn't feel my legs or arms and was hyperventilating and they had NO concept of how to deal with the situation and/or were totally unprepared to deal with it. They did not even have a wheelchair available to me so I could use the bathroom. They had to wheel the exam table I was laying on to the bathroom and my husband had to carry me to the toilet! They left us in a different room afterward and didn't even bother to check to see if I was alright. I was there around 2 hours trying to recover my breathing and get the feeling back in my arms and legs. After all of that, they assumed I would be ok to have a mammogram done afterward! Hello??? It felt like I fainted and woke up in another world! They never suggested that I might need a driver afterward to drive me home, so I was glad that I had asked my husband to accompany me that day, as there was absolutely no way that I could have safely driven myself home. At this point, I am seriously considering going elsewhere in the future and it's because of the horrible customer service on top of all of the things that happened to me during that biopsy. The only reason I go back is because they have all of my previous mammograms and biopsy records and I have to have follow ups every 6 months for a few years.

Worst experience of my life. 1.5 hrs late on my scheduled appt. They sent texts stating I needed…read moreto reschedule my appt. Had to call several times and fix the appt. They than sent a confirmation of X-rays in Avondale in and MRI in Chandler had to fix that. Explained I have high anxiety in MRI and do not want med to wear off, did not care and when I said if I have an anxiety attack my lawyer might care . Was told haha what are you going to do sue us for being busy. These people have no heart. Are not kind and are incompetent in all areas. I would avoid this place and will never return!!!!!

The patients were so rude to the front desk staff for no reason today. They warmly greeted everyone…read moreas they entered the office and the conveniently allow walk-ins for X-rays. Samuel at the front desk has a welcoming warm personality and is absolutely kind!!! Be patient. Yall... they're only doing their job and conveying information from YOUR insurance to YOU! Nothing personal!

Waited 25 minutes in an empty waiting area. Doctor requested a chest x-ray STAT which means 2 to 4…read morehours. Nothing even reported to my physician by the next day. My doctor's office had to call them for a report. I do not recommend going to this place.

The girls at the front desk are so unprofessional and rude. I heard all their personal conversation…read morefrom their boyfriends , from talking about pregnancy, as well as them reading emails out and mocking other people as well as cursing. The most shocking was to me them reading out loud emails they received and mocking and making fun of the person who wrote the email. People like that should not be working in the front desk. It's very unprofessional and rude.

I needed to schedule an appointment with SMIL for an MRI , unfortunately I did not get the name of…read morethe women who helped me. But she was the most pleasant professional and kind women I have talked to in a very long time. Nervous about the test but her voice was so soothing she put me at ease. The scheduling staff are always kind and professional but she was beyond that. Thank you, so sorry I didn't get your name but thank you again

I have been coming to this location for years, and this is the first time I've felt compelled to…read moreleave a review. The front desk employee checking people in around 12:45 p.m. on July 21, 2026 (long dark wavy hair, no name tag) was very unprofessional. She came across as passive-aggressive, rude, and on a power trip. She honestly reminded me of the stereotype people have about TSA employees. This is a medical facility where people are dealing with very serious health problems. A little kindness and compassion go a long way. There is a professional way to enforce policies without making patients feel like they're an inconvenience or talking down to them. I've always had good experiences here, which is why this interaction was so disappointing. I hope management addresses it because the front desk is the first impression patients have, and they deserve to be treated with respect. I now prefer the Mesa location over Gilbert, even though I live here. I did have a good experience with Tiffany, the US technician. She was kind, professional & efficient. Thank you for making an awful experience a little bit better, Tiffany.

Firstly, the office staff used to be very nice. I have extreme claustrophobia and this woman, I…read morebelieve her name is Susanne, usually sits with me in the room during the 75 second procedure. I had a ct scan on 10/15. WS told very sternly by the new office manager that from now on, I have to bring someone with me; that they are short staffed and will not spend the 75 seconds required for the ct scan to sit with me! The office mgr at this location has a lot to learn about customer/patient care. If this were my clinic, she'd be gone. The other issue is that I asked them to print out the films on a cd and mail it to my neurosurgeons office in Phoenix! Not only did the surgeon never receive it, but when I called advanced to see if they sent it out, they said there was no date indicating when it was sent, just says "mailed." Now I know usps has been slow, but it doesn't take 15 days to mail a cd from Mesa to Phoenix! THIS OFFICE IS COMPLETELY INEPT AT ANYTHING. There are plenty other radiographic places to go; why settle for an office that just doesn't care. Definitely will never be going back there.

Caution: If you use this facility, you will be billed. Keep a record of your payment in case they…read moredouble bill you. I used their service in February, was billed in March and immediately wrote a check, which cleared my bank on March 30. By SECOND invoice, dated April 29, I was billed for the same services. No one answers (or returns calls) at the number listed on the invoice. I have called them three times. I also called the vendor who wanted me to send e-mail proof that I had paid. I am unable to do that so she said she would contact their billing office.

I came here to get a special kind of ultra sound called an MSK that is supposed to be aimed at…read moreimaging the musculoskeletal system. However, not a lot of places offer this special ultra sound because only certain technicians are able to perform it... Anyways, this location had someone available to do it so I came here for that. The technician was nice and made sure I was comfortable the entire time. The procedure room was extremely clean! Unfortunately, the results were a kind of a draw because the images were not great and I had to go get an MRI. I wouldn't recommend getting that kind of ultrasound but I would recommend this imaging facility.

I had a appointment for a Cat scan at 11:40. I arrived at 11:20am . Sam, greeted me and promptly…read moregot me checked in. The lobby was very clean, calm, and quiet. I was taken in for my scan at exactly 11:40 (my appointment time). Debbie did my scan and was very pleasant. I so much e joy coming to Banner Imaging vs.Simon med. Keep doing what you're doing!