Forever Grateful to Healing Care Hospice for the Care They Gave My Dad…read more I don't even know where to begin in expressing the depth of my gratitude for Healing Care Hospice and their incredible team. When my dad's health began to decline and we were told it was time for hospice, my family was heartbroken and scared. We didn't know what to expect, and we wanted to make sure he would be surrounded by love, comfort, and dignity. From the very first moment Healing Care Hospice stepped in, we felt an enormous sense of peace. The nurses who cared for my dad were absolute angels. They treated him like he was their own family -- always gentle, patient, and respectful. They explained everything to us with compassion and honesty, making sure we understood what was happening every step of the way. It never felt rushed or routine; it felt deeply personal. Even during the hardest moments, their calm presence and kindness made such a difference. The aides and caregivers were just as amazing. They made sure my dad was clean, comfortable, and pain-free. They noticed the little things -- fixing his blanket, massaging his hands, talking softly to him when he couldn't respond -- small gestures that spoke volumes about their compassion. The social worker and chaplain also brought so much comfort, not just to my dad but to our entire family. They gave us emotional support, listened when we needed to talk, and helped us process everything we were feeling. It meant the world to have people who didn't just focus on medical care but truly cared for the human and spiritual side of what we were going through. One thing that stood out was the way the team communicated. They were always available -- day or night -- and made sure we never felt alone. Whether it was a question about medication, a sudden change in my dad's condition, or just needing reassurance, someone was always there to help with warmth and patience. When my dad passed, the hospice team was with us, guiding us gently through those final moments with compassion and respect. They handled everything with such grace, giving us space to say goodbye in peace. Even after, they checked in on us to see how we were doing, which meant so much. I can honestly say Healing Care Hospice helped my dad transition with comfort and dignity, and helped our family find peace in an incredibly painful time. They weren't just caregivers -- they became part of our family during those last weeks. To everyone at Healing Care Hospice: thank you from the bottom of my heart. You made an unbearable time a little easier, and you gave my dad the care and love he deserved. We will never forget what you did for us. If anyone reading this is searching for hospice care for a loved one, I can say with complete confidence that Healing Care Hospice is the kind of team you want by your side. They bring heart, compassion, and genuine humanity to every moment.

Healing Care Hospice was there for my father and our family during the last months of his life…read more Everyone on the team was professional, compassionate, and attentive. All the equipment my dad needed was delivered promptly and without any delays. The staff was always responsive, and care providers were sent to our home within just a few hours when needed. Thank you so much for helping us navigate this difficult time and for being there for us every step of the way.

First of all I would like to thank the staff of Family First Hospice for their continued effort and…read moreendless compassion when treating my Father. He was diagnosed with lung cancer a few years ago and it hit my family really hard. As her only daughter I knew I had to find the best care he deserves. After doing my research I called Family First Hospice and first spoke to Michael. He was very knowledgeable and answered all my questions. He assured me that they have been caring for patients with lung cancer ever since they started, which solidified my decision to work with them. The visiting nurse, Marc, was also very compassionate about his work and for the needs of my Father. He always answered the phone, especially during the 3am emergency call, he was awesome. I would highly recommend Family First Hospice to ANYONE who wants a caring and compassionate group to watch over a loved one. I Love you Dad!!

I usually do not write reviews, but wanted to make an exception to give Family First Hospice the…read morereview that it deserves. My mother was a patient under the care of Family First Hospice and all I have to say is that they treated her with utmost respect and compassion. Not only did they make sure my mother was taken care of, but also took into consideration the feelings for the rest of the family, myself included. Her caregiver, Mark, was so sincere about her needs and feelings that she considered him part of the family...:) He was very knowledgeable in his craft and more importantly careful about my mother's needs. From the very first conversation I knew that this place would be good to my mother. They truly live up to their name and do put your Family First.

Great customer service, I had the pleasure of meeting such…read moregreat team when I was working as a security officer for the medical building. Their boss Art is a great person

Probably the most insensitive group of people. They just drop by your house unannounced, and they…read moreleft my mother writhing in pain after giving her a bath. And when you ask them to give you a day off because my mother needs to rest, they throw their weight around and call the Sheriff's Department on you. This company is terrible. We're not under communist rule people!

Hospice should ease the burden for both the person who is dying and their family; not make things…read moremore difficult. I urge you to carefully consider this before contracting with any hospice provider. Unfortunately, our experience with Faith & Hope made an already painful situation even harder. In April 2025, my mom suffered a massive stroke. She was placed under Continuous Care (CC), which meant she required critical, around-the-clock nursing support. We were told her case would be re-evaluated after three days. However, the care was stopped in less than 24 hours and we were given only 4 hours' notice that services would be discontinued. At that point, it was clear our needs no longer aligned with Faith & Hope's philosophy of care. We scrambled to hire private help on extremely short notice. That night, my mom was in significant pain & experienced agitation. She needed her medication adjusted and an increase of the dosage frequency to help manage her symptoms. The next day, we made final attempts to Faith & Hope to reassess mom's eligibility for CC, even though the on-call night nurse, when we asked, did acknowledge that we were free to seek another hospice provider. We waited all day for a response from Faith & Hope, but heard nothing. Faced with another evening without adequate care, we transferred my mom to a different hospice. They gave us the right care without hesitation. Sadly, our mom passed away only 4 days later. The only positive experience we had with Faith & Hope was with Nurse Theresa. She cared for my mom with compassion, dedication and a true commitment to patient advocacy. Theresa's thoughtfulness and support helped guide my brothers and me through an incredibly challenging time, and for that we are deeply grateful.

TERRIBLE & TRAUMATIZING EXPERIENCE , Would not provide a suitable wheelchair for my mom, but they…read morereferred me to a person they recommended. I paid $1200 out of pocket, only to find out that the wheelchair was far too large for my mom's small frame. Their referral would not exchange the wheelchair for a smaller size, nor would they refund any of my money for a wheelchair my mom was unable to use. I was stuck with the entire bill of $1200 and they provided no financial assistance whatsoever I ended up donating the wheelchair to the nursing facility. The worst experience of all occurred the day my mom passed away. They delivered my mother's body to the wrong crematorium, which was located approximately 30 minutes from the correct funeral home. lNever received an apology, nor did I receive a call or a single response from them, despite my countless attempts to contact them by phone, email and text. Horrific experience!!! I wish I could give them ZERO stars

It's beautiful place and the residents look very happy and it smells like food as soon as I walk in…read moremy my mom loves it here and love the staff. I also love the fact that my mom gets to do exercises with the other residents there so the interacting makes her feel like she's in a nice home.

The Villa is an amazing place. My dad lived there for 5 years before his passing. The Spanish…read morestyle house reminded him of his home. When my dad entered the Villa he had a stroke and was not able to walk but staff had him on a exercise routine and in no time he was able to use his walker to get around again. The environment was comfortable for his friends to visit like at his home. It is a very clean and manicured place. They have a cook for daily meals and David and Issac were very loving to my father. I was comfortable leaving my dad there giving me peace of mind and I am eternally grateful to the Villa.

I love working with this company. Whenever I have concerns with my patients, they are always on top…read moreof it. They make sure, patients are well cared of and they are the no. 1 priority. Paula, the Case Manager is always available to talk to whenever I needed something. I definitely recommend this company!

Dr. Domingo Barrientos Paula Villagracia - director of…read morenursing Reynel cabana - LVN Melina Mehrabian - Chha Edwin Magana - RN My name is Rita douther of patient Asmik mkrtchyan who is under care of colonial Haspice care I like to give my application to all the colonial Haspice care agency team all the names Mention above they are like a member of my family always there for my mom and each one of my family member very professional always direct contact with mom by visiting her staying with her longer then they need to calling me to see if any concern that I have Very high quality service they provide each one of them I do not know how I will do with out their support I love each one of them god bless you to have such a professional at the same time caring loving people. They make my mom to stay painless and comfortable in her life I can not thank you enough. I highly recommend this agency to someone who needs it

We hired Ziba one month ago to provide hospice care for my dad in his final weeks. He was cared for…read moreby the Ziba team in a way that totally surpassed all of our expectations. From the beginning, each and every interaction we had with the Ziba team was professional, competent, and above-all, completely full of heart. It is this last point that I want to emphasize in particular. We understand that Ziba is a business, but it never seemed like that to us. Instead, it seemed like they were an extension of our own family the way that they cared for my dad. They were kind, compassionate, and gentle in a way that only people who truly care for other people from their hearts could be. While every person we dealt with was amazing (including all of the nurses and the doctor who cared for him). I want to give a big shout out to Cheryll who was our original point of contact and Rey who helped my mom with basic everyday tasks as my dad's condition deteriorated. My dad knew that he was being cared for by people who treated him with dignity and compassion from the first day until the end. If you are reading this, i am sorry for what you are going through. Hiring Ziba will be the most important thing you can do for your loved one. Don't hesitate for a second!

I am enormously and forever grateful for the extraordinary care my beautiful mother received from…read moreZIBA Hospice. My mother transitioned so peacefully just a few days ago, and no greater comfort could've come from anyone other than the ZIBA Hospice team. Throughout a long and slow debilitating decline over many years, I had dealt with other hospices and been sadly disappointed... often feeling as though my mom was just one of many, and compassion was a commodity that was hard to come by. By the grace of God, a home health doctor encouraged me to seek out ZIBA, and my faith in the mission of compassionate commitment to patient care was restored. Into my mother's life came truly exceptional and loving individuals .... Cora & Joey, Dr. Baculi, Cheryll, Jovanne, Rose, Ann, Robin, Beth, Renee, along with many other cherished nurses who appeared at any and all times during on-call hours. My mother's path in hospice care was a winding road, wrought at times with acute situations, and many times, to put it simply, with remarkable yet unexpected stability. But, that was my mother ... despite her condition, despite reaching bedridden status, despite becoming non-verbal, despite her body failing her ... despite it all, she was a fighter, and she knew she was blessed in the genuine selfless care she was receiving by the ZIBA angels who always brought comfort to her. Long beyond the expected timeline for hospice services, ZIBA never ever ever gave up on her ... never diminished their level of loving care and compassion, never grew complacent. This was such a gift, not only for my mother, but for me ... and I am eternally grateful. I have a special note about Jovanne ... As my mother's case manager and RN, Jovanne led an exceptional team with grace and wisdom ...calmly ascertaining every situation, considering all options, and educating me along the way. Her gentle nature and beautiful heart guided and supported us every step of the way, and especially when I was fearful of what the changes in my mom's condition meant. I knew very early on that she was heaven sent. Every single person on the ZIBA team consistently went above and beyond, and my wish would be for them to be recognized as the absolute BEST, because they are. Everyone, from the owners to the volunteers shared a common attribute ... a HEART OF GOLD that was second to none. In my mother's final days, when she no longer desired food or water, Jovanne arranged for exemplary continuous care nurses (Linda, Jeny and Irene) who sat bedside with me, taking vitals & monitoring every change with such respect, dignity and compassion. As I watched my mother's light grow dim, I felt her soul find comfort and peace in the loving hands of angels. With all my heart .... Thank You to ZIBA Hospice .... May all souls in need find their way to this incredible team. My mother is at peace, and above all, I wish that for your loved one when that time comes. Sincerely, Lovina

Really grateful to an amazing team that took such great care of my mom in her last few days of her…read morelife. I truly don't know what I would have done without their help!! I was referred and can't express my deepest gratitude! They truly care and take such outstanding care! It's rare to come across a business in US that takes such human approach. Please accept my deepest appreciation to the team (Liz-for making an easy sign up, Yana for ensuring mom got the best treatment that she needed, Joseph-who came on such short notice, both nurses-who were nothing short of a miracle! Talli, of course the owner, who set up a great team of individuals, that provide the BEST care, that even after the passing, the family has a peace of mind that their loved one got the care they deserved. Thank you for your professionalism and dignity you put in your work. It's beyond appreciated. May all of you have all the health in the world for all the work you do! God bless

2/09/2024 My elderly mother was a patient with True Care Hospice, I'm sharing my experience in…read morehopes that this will help your family decide if this facility is the right fit for you. The last thing families need during these difficult stressful times is added stress from terrible cavalier, and lacking service. They refuse to accept their horrible mistake which is the TRUTH. I did NOT have a problem with mom getting discharge I am very thankful for it as I am thankful she transitioned from hospice to home health, I did have a major problem with their disgusting discharge procedures, their refusal to take responsibility for the wrong information Maria gave me would affect my elderly mom's well being. My mother's discharge was atrocious and very poorly handled, yes she was given a 2 week supplies and equipment after discharge however this does NOT excuse them for the terrible treatment the last day. I would even consider it inhumane. 2 days before the medical equipment was supposed to be picked up a nurse named Maria informed me that NO date was actually set for moms medical equipment to be picked up. (Wrong information) 48 hrs. later and about 1 hour before mom's bed time a receptionist by the name of Samantha informs me by telephone that law enforcement would be called out if I did not surrender the hospital bed, I was shocked and panicked and in utter disbelief. Yes I elevated my voice I was outraged for the handling of their mistake and the misinformation they gave me and to be told the police would be called out if mom did not surrender the hospital bed. I had to call public health to investigate their terrible discharge practices, ** the investigator advised me on 2/16/2024 to share my experience so others would be made aware of my experience. They did NOT care when I informed them that mom would be sleeping on the floor because of their terrible mistake, the case manager named Vera korkanovic declined to speak to me to defuse this matter, or to find a resolution. The owner Tali Fayfel refused to speak to me as well. She later calls screaming at me. The receptionist screamed at me talked over me and repeatedly told me moms hospital bed was going to be picked up that evening no matter what! In panic and in the evening hours I began taking out some medical equipment outside, I had no idea how mom's health would be affected sleeping on the floor that night. ****The only nurse that stood out from everyone was a nurse named DAMARIS she was consistently caring, professional, and patient. ** I did email hospice to let them know I would be sharing this horrible experience so other families would not have to go through this. Sorry if you view this as threatening. * Social worker did not return calls/ text messages for days. * Case manager refused to take my calls a number of times when I needed guidance for discharge. Resources for your family for unethical treatment/ or to file a complaint regarding care & treatment * CA Dept of public health 714 567-2906 * OC COUNCIL OF AGING 714 479-0107 Wow , you expect professionals to be professionals. Beyond disgusted. Please think twice before using their services.

Update (April 2026)…read more Compassionate Care Hospice's response illustrates their unprofessionalism and willingness to provide dishonest information. Below are OFFICIAL findings directly from the FINAL report by the California Department of Public Health (Complaint Number 2641478), which indicated that Compassionate Care was being investigated based on multiple serious complaints within a short period of time -- yet it continues to misrepresent the findings by the Department of Public Health. If they spent as much time combating negative reviews by their customers and fabricating disinformation as they do on patient care, maybe they wouldn't have so many one-star reviews to begin with. "The initial plan of care, updated plans of care, initial assessment, comprehensive assessment, updated comprehensive assessments and clinical notes - This STANDARD is NOT MET as evidenced by: Based on record review and staff interviews, the hospice failed to ensure completion of clinical record to reflect the family member's concern regarding a change in the patient's condition. This failure created the potential for not having the patient's current condition to provide necessary care and services for the patients. " "Signed copies of the notice of patient rights in accordance with Section 418.52 and election statement in accordance with Section 418.24 - This STANDARD is NOT MET as evidenced by: Based on staff interview and record review, the hospice failed to ensure the written addendum showing diagnoses and non-covered items was completed with the actual date completed/provided to the patient/family member... This failure had the potential for not having an accurate information on the patient's clinical record." Read the above for yourself and see if you believe the official report found no deficiencies as asserted by Compassionate Care. There is a clear lack of ethics and humanity toward their patients. A simple phone call or email to the grieving family with an apology would have been a good start, and yet they are incapable of admitting their shortcomings and chose to fabricate results of the findings. I urge anyone considering Compassionate Care to contact the California Department of Public Health regarding the complaints and think hard about whether you would want this organization to care for your family member during their last moments.

hospice team showed incredible compassion and professionalism during my father's final weeks. The…read morenurses were patient, explained everything clearly, and made sure he was comfortable. They also supported our whole family during a very difficult time, highly recommended.

Today we had our first visit from Excell. The young ladyErica d RN was great. She was extremely…read morehelpful. Thank you.

The care team itself provides excellent service, but the schedulers are a serious problem. The…read moreschedulers are consistently rude, unprofessional, and do not follow the doctor's recommendations. My grandmother was referred for wound care, and although they came for two consecutive days, they have not returned since going into on two weeks, due to scheduling. When contacting them, the scheduler claims that no one answers the phone or that appointments were missed, but that is simply not true. My family and I are extremely diligent about my grandmother's care and answer every call, including spam, just to ensure nothing is overlooked. They may want to reconsider their role, as customer service does not appear to be her strength. If you are seeking reliable wound care, I would not recommend this company. Inconsistent scheduling can lead to delayed healing or even further complications, and no family should have to deal with that on top of an already stressful situation.