Horrible service. Unreliable pet sitter. Spoke with owner who was totally unprofessional…read more Thank you for your response. Yes we did have an issue and both dogs were completely treated BEFORE we left town. We were upfront about this before we left town in your customer portal and you still accepted the contract. Four days later when we were out of the country, you abandoned our dogs with no notice.

We had a WONDERFUL experience with Top Dog Pet Sitters! This is the first time we have ever used a…read morepet sitter. We used them for 24-hour care for our 13-year-old bull terrier. We have never left him alone EVER and figured he'd have separation anxiety ( I know I did) and with Ravin's help, we think he did just great! He wasn't that excited when we got home, and I took that as a great sign! I'm thrilled with Top Dog and we will for sure use them many times to come. Ravin spent the night here for two days, and there is absolutely no sign she was here at all. The bed was made, the house was spotless, and I don't even think she threw anything away in our trashcan! If you're skeptical about using them, don't be. It was a perfect experience for us and our dog

It's a tough call on this place. We board 2 dogs, they stay together and have pretty much the same…read moreexact routine however we are charged double for one. One dog is 20lbs and the other is 50lbs. We are not exactly sure why one would be more than the other. Also, they don't allow pickups on Sunday so we are forced to board our dogs another night which is really disappointing. Why not set up a small window for pick up on Sunday with a small charge and maybe limit the check outs? You are there taking care of the animals anyway so what's the big deal? We would gladly look past the double charge for our larger dog if you could make an adjustment in your availability. But really, what is the difference in price for anyway? It's not like there was grooming, food or any other service that would require 'more' of anything....

We HIGHLY recommend Castle Creek Pet Resort in McKinney, TX! We have lived in several states so we…read morehave experienced many dog resorts for our dogs through the years. This is by far our favorite! The other dog resort that might come close is a similar concept outside Louisville, KY. Small high quality care not big business with volume discounts. There's a place for hug volume and big discount but I don't think my dog's care is that place. Castle Creek has limited people hours which helps to keep the focus on caring for our dogs. I'm so grateful for that focus! Yes, I would like to pick up on Sunday but we just plan our trips around the posted hours of business. We do NOT view it as a fault of the business. We actually respect the fact that they give their employees family time on Sunday. We ask the hours of operation so we know how to plan our trips and dog pick ups . Utah, Dez, Dayshia and the tech team in the back truly care! When we drop off our dog, who has separation anxiety, she cuddles into their arms peacefully. When we pick her up, she is happy to see us but not stressed at all from her stay. It's so amazing that we can leave her without concern of her separation anxiety messing up her intestinal track. She comes home healthy and regular! She is on a strict diet and they clearly carefully adhere to it! One last quick note: our little dog loves the people of Castle Creek, when she sees her overnight bag, she starts to do a dance and runs to the back door to get in the car! We are super thankful for Castle Creek Pet Resort!!!!

The dogs love when we are gone for an extended period of time and have someone from backyard come…read moreto visit them. Always professional, on time and send tons of pictures!

I found them on Yelp and they had good reviews so thought I would contact them. That evening I…read morefilled out an online request for pricing. I thought I would have to remember to contact them during daytime hours to schedule but she texted me within a few minutes. We went back and forth on what I needed and got our petite golden doodle on their schedule. Anyway...groomer Lauren texted she was on her way and arrived inside of the schedule window. We discussed what we wanted and she verified everything and gave suggestions that we could do. Lauren was fantastic and texted us throughout the process and sent pics. We initially thought we needed a full groom but she thought she just needed to be cleaned up. Anyway, this is the best service I have received from anywhere this year!!! I will definitely be using them over and over A+++.

Clay runs the best boarding place ever. We have a big dog who's very emotional & there is no…read moreboarding place he's ever come home happy from until we found Clay. Every time we pick him up he's so relaxed and doesn't seem at all stressed! In fact, he comes home like he's been on vacation too! I'm so grateful for this because my dog can be tough to deal with. I can't say enough about this guy. He really cares for the dogs and his facility is dedicated to the dogs comfort. We will never go anywhere else.

We've used Clay a few times for daycare, and we plan to try out the boarding next week. Very close…read moreand convenient to my house and easy drop off/pickup and payment. Prices seem very reasonable/competitive. Clay is a great communicator through text and will even send the occasional video to let you know how your dog is doing. He's got an outdoor cam on his site, so you can sit and watch all your dog's antics you've got nothing else to do.

You will most definitely NEVER hear "The customer is always right" come out of the owner's mouth…read more She will do everything in her power to belittle you if you don't meet her standards. I had a horrible experience with this business and will be taking myself elsewhere.

I have been using All Critter Sitter's services to let my dogs out for over 7 years now. They…read morealways send out employees who show up on time, spend quality time with my dogs and leave a nice summary of the visit. I would recommend them to anyone who is looking for a trusting company to take care of any pets needs. Marc B.

I rarely leave reviews, but people need to be aware of what they're walking into with 2nd Family…read moreDog. This has been one of the most frustrating companies I've ever had to deal with. Every single time I tried to schedule a groom or boarding, there were issues. What should have been a simple process turned into a drawn-out, frustrating experience with poor communication and no clear answers. To make things worse, after multiple attempts to get something scheduled, they claimed they "didn't like my tone" and refused to allow me to make a reservation at all. I've never experienced anything like that. Instead of trying to resolve the situation or help a customer, they chose to shut the door completely. Customer service is where they completely fall apart. Responses are slow, often rude or dismissive, and there's zero sense of urgency or accountability. It genuinely feels like they don't value their customers. At this point, it's hard to tell if they even care about having customers at all, let alone new ones. Do yourself a favor and avoid 2nd Family Dog at all costs. There are plenty of other businesses out there that will treat you with respect and actually make the process easy.

My dog had a good time. He told me so himself. Actually, I got to see him on camera as he ran and…read moreplayed are just chilled with the other dogs. They care about the animals. They are in charge of recommend highly. I

I took my dog Hera for boarding 2 weekends in a row. This was our first time and it was great…read moreexperience. The staff is very nice and appreciate them watching my dog. I can view her on the webcams which I do like about Dogtopia. Thanks to everyone!..

My old lady Nikki has been coming here for almost a year now, the staff is absolutely lovely and…read morethey love my girl almost as much as I do. I highly recommend this facility, as it is reasonably priced and very well maintained!

Erin has been walking our 3 dachshunds for a couple of years now and she is absolutely great! She…read morecares for our dogs like they were her own, and our dogs love it when she comes over. As you can imagine, 3 dachshunds are a handful, but she handles them very well and they respond so positively to her. If you need someone to care for your animals, Erin should be your 1st call.

Just moved to Plano, didn't have anyone to look after my dog Max while we went away for the…read moreholidays. Found Erin online and loved all the great reviews. Called her and met with her, I could tell right away I'd found the right person. She came over three times a day, walked, and cared for my dog while we were away. Could not be happier with Erin's care of my dog. I truly felt like she loved my dog like he was one of her own. She texted me updates and pics every day. Put my mind at rest. I would highly recommend her. Will for sure use her again in the future. R.J. H.